British Airways app not working? crashes or has problems?

British Airways Status

Published by on 2023-12-11

To Fly. To Serve.


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problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
136.4%

Login
63.6%

Crashes
18.2%

Connection
9.1%


Reported Issues: 15 Comments

By Thalia Myers   5 months ago


The app says it cannot access my confirmed flight for next week. Refreshing and reinstalling ineffective.

By Paul bowley   7 months ago


iOS 16 BA app suggested it cannot access my upcomingflights, when will this be fixed ?

By Al Luis   8 months ago


I was able to log in with British Airways app one time, since then the app will not accept my email log in nor my password; also when I try to get a new password to see if I can get in they will not send password reset to my email address

By Wayne Lewis   10 months ago


When I log in to my iphone app, British Airways, 99% of the time it always shows a message, "Sorry, we can't currently show all of your bookings. We're trying to fix this as soon as possible". Why does this happen? What's the point in having the app? It can be very frustrating. Why can't the app work like all the others? I'm catching a flight to Poland next Friday. I hope the app doesn't mess about!

By Robert Way   10 months ago


When trying to use the APP on IOS 16.5; when booking the process does not pull my data from my account and add it to the booking and at the ‘pay’ for flight point an error message comes up and says ‘failed to parse response with error’.

By Ann Harney   1 year ago


Booked flights but wouldn’t allow me to pay with Debit/Credit or PayPal. Tried for 5 days. My Husband tried on his and it went straight through on the same Account. So frustrating as I wished to use my Avios as well

By Dominic   1 year ago


BA app worked fine 4days ago on iPhone with iOS 14. Now app will not accept login, and requests upgrade to ios 16. App says it is compatible with iOS 12. How to resolve?

By Richard Grant   1 year ago


Hello, I have just checked in via the app for a flight departing tomorrow, the app on my Huawai Andriod 11 phone with the BA logo screen then give a black screen. I have followed the information below, it worked once then crashed again. I have also deleted and re-installed the app. Do you have any other solution please? Thank you, Richard Grant.

By Bob Bright   1 year ago


If you try to do on line checkin through google- (why not it only asks for booking ref and surname ) and you encounter problems, the program stays running even if you do something else with your phone. If you try again later to checkin on line but you go to the BA app ( manage bookings) i it starts a slightly different version of the on line check in software that’s already running phon(iOS) so you end up running 2 different versions of the same program on one device. The customer then believes that it is they who can’t make the app work until they accidentally switch from using the software started from Google to the software that is already running via the app. What the customer sees is what looks like a badly written app but is actually 2 versions of the same software running at the same time and trying to access the same information at the same time. Eventually if the customer restarts the app, it seems like every thing is working fine except you were not asked for your login and password because you are already logged in to the different version that was started from Google I do not know if you can do the same thing by starting the app twice from the phones front screen icon - by then I had checked in with my boarding pass in the wallet on my phone so at that time I was happy but confused- good luck trying to sort this one out, it looks Like a lot of work to hunt this one down , rob bright, software analyst and quality control consultant

By Dr John R Galpin   1 year ago


I can log in using my laptop but when I input the same details to log on the BA mobile app I get a "don't recognise" message

By Derek   1 year ago


Found this on another forum and now my app is working.. Looks like you've disabled apps from tracking. Settings / Privacy / Tracking / turn on "Allow apps to request tracking" When you next open Exec Club you should be prompted with a pop up - press allow and it should work !!

By Jon Simpson   1 year ago


I am trying to purchase through the BA executive club app on IOS. When I click through to the page it says to “allow on settings” then goes to my app settings. I can’t see anywhere to allow in settings. Any help please

By Ruxandra Lapusneanu   1 year ago


Have the app, opens fine. Check-in seems to take me to a web page instead of the app - where I keep getting the ‘open’ pop up to check in on the app. Click that, nothing happens. Open the app and takes me back to the same web page. 🤷🏼‍♀️

By Nagassar Jairam   1 year ago


Got flights, prices, fill all info. Can not pay .( flights to tobago W I)

By Jill Pretorius   1 year ago


App not working! Tells me to update which can’t happen... Offers me a recent version which refuses to download! I’m travelling in 5 weeks ....I would like the app available to me, thanks


Common dislikes about British Airways app

- Watch app doesn't work correctly

- Unable to choose seat before 24 hours before flight

- Technical difficulties with the app

- User interface is not well thought out

- App crashes at final step of check in process

- Discrepancies when checking in via web



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Common British Airways Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at British Airways Plc, developers of British Airways.


100% Contact Match

Developer: British Airways plc

E-Mail: [email protected]

Website: Visit British Airways Website

56.6% Contact Match

Developer: Avios Group (AGL) Limited

E-Mail: [email protected]

Website: Visit Avios Group (AGL) Limited Website



About this app

The British Airways app on Apple Watch provides easy access to the most important flight information while you’re on the move.  Themed around your next destination, it will give you easy access to important information surrounding your flight, including your mobile boarding pass.  Search and track all British Airways flights for the latest arrival and departure times.  Access and purchase upgrade offers from your phone, book seats in advance, add flights to your calendar or send them via email and get up-to-date arrival and departure times for all of your flights.  Browse our cheapest fares or quickly access your recent flight searches made from any device, and book a flight from over 130 countries.  Additionally, lounge users can access the British Airways Lounge Wi-Fi password.  The British Airways app makes booking, boarding and accessing everything about your flights easier than ever before.  Please refer to the 'Application Licence Agreement', linked on this page, to view the terms of use of this application and use of mobile boarding passes.  Booking a flight with British Airways has never been easier.  You will also have quick access to flights you track, your most recent search and our best return fares to our most popular destinations.  You can quickly view the flight number, route, departure time, flight status, a countdown to the departure time and the weather at your destination.  If you’re an Executive Club Member, you can check your Avios and Tier Points as well as view your full transaction history on your device.  Personalised to you, BritishAirways gives you instant access to the information you need, when you need it.  Optional enhanced services available for our Executive Club customers travelling with baggage to check in at the airport.  By downloading the BA application, you agree to the terms of the Application Licence Agreement.  Anyone can join the Executive Club for free on ba. 



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