CVS Health app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Something else
41.9%

Not working
21.8%

Login
16.8%

Crashes
7.3%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
P
Patty Farren:

[Solved] I cannot view my prescriptions

M
Mary Sietins:

My cvs app doesn’t have my prescriptions listed.

C
Colleen:

I can not access my deals and rewards on the app

S
Susan Parker:

Cannot find app on iPhone home screen

D
Dee:

Says something went wrong on our side. How to fix?

M
Melvin Leppla:

CVS robot crashes

📋 75 Reported Issues:

J
Jesse Spangler 2025-04-07

I enter the correct birth date but it keeps saying it's wrong

J
Jesse Spangler 2025-04-07

I try to enter my date of birth but instead of the month I was born it shows Wednesday instead

A
Ann Walsh 2025-03-30

My CVS APP 'disappears' on my screen.

M
Marsha Cheff 2025-03-29

App says I have no prescriptions for me or my family

N
Nora 2025-02-18

Trying to schedule vaccinations on website, message keeps saying Something went wrong on our end.

L
Laura 2024-05-21

Delivery option not showing on prescriptions that qualify, everything keeps showing pickup only. CVS customer service call department tried everything in creation to help. Finally was able to order RX for delivery. HOWEVER - a week later and the same problem exists.

S
Sheri 2024-01-23

The app says it has a bug in it so it won't load.

J
Julie 2024-01-15

CVS app will not open, just flashes off.

C
Carol Gillaspy 2024-01-12

When I tried opening my CVS app, it said there was a bug in the original app and they closed it, said to update it. I have tried deleting the app and reinstalling it but it won't open. My husband can get into his just fine.

J
Josephine Stavitsky 2024-01-04

Good morning, my CVS app won't open, and then shuts down.

J
Judy Jones 2023-11-04

I have been waiting all day for pharmacy to fix so called broken line to billing insurance companies pharmacy to fix their broken line to billing.

D
Daniel Buck 2023-10-23

Delivery option not showing on prescriptions that qualify, everything keeps showing pickup only. Asked at pharmacy, told they have nothing to do with it.

B
Bill 2023-10-23

after signing in I get the we have to confirm its you. we will send a code please confirm. The problem is I can get the code in my email but I can never get back to the confirm code page to fill the #s in.

M
Mildred L Coleman 2023-05-13

Good morning, even after making sure that the app is updated it continues to freeze immediately. This is an app I need regularly! c

M
Megan 2023-05-04

I've been having issues ever since the app was updated. I can't see all my prescriptions anymore and when I try to refill the random one that shows up, it says I've done it, but never sends it for a refill. The update is not good - the app is almost useless at this point.

M
Michael Flicker 2023-03-24

Unable to download and install app.

P
Phineas 2023-03-09

App not keeping track of medication that I receive. I have an order on the way, but the app is not showing.

P
Phyllis Sweet 2023-02-25

App stating prescriptions cannot be delivered when same medications have been delivered before with no problem (by mail)

M
Manda Swann 2023-02-20

I am unable to get my prescriptions delivered, I have to call the pharmacy which defeats the purpose. I have text message alerts and prescription management. Please help

J
Jeff Mintun 2023-02-02

For the last several days, whenever I attempt to go into the pharmacy section, I receive "Looks like the server is unavailable at this time. Please try again later." It's getting as bad as our actual CVS store as far as service goes...

S
Sheryl 2023-01-03

I have been using the app that has deals that you can click on and they show a check mark. I always use this. For some reason now it will not work for me. I cannot logout either. I need to be able to use my deals! Please help!

T
Teresa Dylingowskii 2022-12-19

Coupons will not add to wallet

J
James E 2022-11-27

When attempting to get to pharmac in app - "Looks like the server is unavailable at this time

A
Audrey Dawson 2022-11-15

My pick up order won’t go through. Says: there was an error placing your order

W
Wendy Greer 2022-10-30

Order placed and email confirmation received but still shows ready for refill in the app, not clear if it’s really in process.

P
Portia D. Bonnett 2022-10-15

I am not seeing all of my prescriptions on my account. According to the local pharmacy, I have two profiles that need to be merged on their side. I never created another account. I just moved from one state to the next. How do I get these profile merged so I can see all of my prescriptions?

R
Richard Lee Parker 2022-10-10

Can't access site. shows not available for international orders.

D
Debbie O'Hara 2022-09-29

I'm not getting anyone to join Chat, tried 2xs, 35 minutes.

T
Teresa Railey 2022-09-13

Ever since I did an update on my CVS app it hasn’t worked. As soon as I open the app it closes. I have tried everything to fix this and nothing has worked. I really depended on this app. Thanks for any help

R
Rodney Koch 2022-08-29

Cannot open basket

D
Debby Brady 2022-08-28

Cannot check out my order on IBOTTA or on CVS website on Android or on laptop.

P
Pamela Tanner 2022-08-27

Tap the app and it disappears. I tried turning OFF iPhone, that did not fix the issue, also tried deleting the app and reinstalling, did not work either. PLEASE fix the app.

K
Karen A. Isola 2022-08-25

Both on the app and the web site I cannot access my cart. If I click on the cart I get the following message: We're Sorry! Something went wrong on our end. Please try later or close. I need to get my cart empty si0 I can order again. Can you help me?

R
Rhonda Lockard 2022-08-23

I cant add to my cart. Can't make shipping orders or pickup order

P
Phil Austin 2022-08-22

your app will not accept my credit card thats been on file for ever key in 3 digit code then it wont run go thur FIX YOUR APP!

H
Honor Howland 2022-08-13

Cannot download newest version because I need 13 and my phone only goes up to 12.5.5. Can’t get into app

M
Melissa 2022-08-12

YOUR APP DOES NOT WORK on IPHONES. It opens and disappears. I can't believe a big company like yours can't fix this issue. It's been over 2 months and still doesn't work. You need to do better

H
Hugh McManus 2022-08-05

My emails, coupons, etc are coming in code. How do I get it fixed

H
Hugh McManus 2022-08-05

My emails are coming in code LIke aijdv/mdduyshjd=83746ry uj&Y8uik21e

K
Kim McEntire 2022-08-04

All my CVS coupons and mfg coupons are gone!!! It’s no deals today!!

M
Mike Mckibben 2022-07-30

I press app and it disappears.

M
Marlene King 2022-07-27

I am a CVS customer who used CVS app for years. I made an attempt to update my CVS app; the app would not open. Now I do not have CVS app. Thank you.

L
Lauren A Langford MD 2022-07-25

CVS app no longer works on my iPhone. I have re-installed, jumped through hoops, etc., but it won't work. HELP.

M
Marsha Moreton 2022-07-24

Cvs app loads but won’t open on my iPhone. Tried everything including Delete & reload.

A
Anthony Haines 2022-07-22

App will not open and it will not update. I’m using iOS15.5

K
Kathleen 2022-07-19

App crashes — tap and gone

B
Becky 2022-07-19

Same problem as everyone else. My CVS app will not open after doing your latest update. What do I need to do to fix.

D
Dusti 2022-07-19

My CVS app too is not working. Started ever since the app did an upgrade with new changes. Crashes, pop up error messages, and I can't access the pharmacy to order scripts or see what is available for pick up. Please fix as we rely heavily on this app.

D
Diane 2022-07-18

I'm trying to "check out" on the CVS photo app and it is not working. Is anyone else having the same problem. I've never encountered this before on the app.

R
Rebecca 2022-07-17

No matter if I use the website, or the app and do so through my pc, tablet or phone, every time I go to check out or click on my basket it says to Try again, there was an error. I have tried 100s of times, have deleted and redownloaded several times. Losing out on deals, because I cannot always get to the actual store, I rely heavily on shipping. My husband's account works just fine. (But my CRT's are better, lol) Anyone else have this issue? I have reached out to CVS with no response.

N
Netty 2022-07-17

I am so aggravated! This app has been messed up for weeks now! My basket says I have 3 items in it when I do not have anything in it, this is going to cause the $ amount to be more than what It should be. I can't order because it is going to charge me more then I actually owe. I probably have lost all my coupons and any rewards on my extra care that were there before all this started. I sure hope CVS doesn't take those away from us! It is bringing up a store that isn't even my preferred store. I am so disappointed in this store right now because of all this! CVS FIX THIS!!!

M
Melissa 2022-07-16

Same here my CVS app opens and then disappears I have deleted and re-installed 50 times and still isn't working. I have reported the issue 3 times to CVS tech support and still no fix!!!! What is wrong with your development team!

B
Barbara Kirkland 2022-07-16

CVS app will not open I tried delivery & reinstall & settings & reboot. Please respond thkbu

C
Christy 2022-07-15

App will not open up on my iPhone or iPad after the latest update. I click on the CVS icon then the screen flashes and then nothing opens. This is very frustrating. Please fix.

S
Sandra Dale 2022-07-14

App will not open. Crashes immediately. Have deleted, reinstalled several times.

L
Leceia 2022-07-14

Cannot search products/shop using the app.

B
Billie 2022-07-13

App will not open at all. This has been going on for over a month. I have restarted, deleted and reinstalled but nothing works. Can’t access my coupons or extra care pass.

D
Dave 2022-07-10

App opens and then crashes and closes. Been going on for a month. I have iOS 14 CVS fix this glitch!

L
Liz Mitchell 2022-07-10

The app will not open on IOS. I have updated, deleted, and restarted phone numerous times. The app still will not open so I can access my benefits. Thanks

K
Kim 2022-07-07

App has been crashing for the past month. Have deleted and reinstalled numerous times and still continues to crash.

B
Barbara Robinson 2022-07-06

locked out of app can't reset password

A
Amanda Tidwell 2022-07-02

App will only open for one second or less, then closes immediately. I have deleted and reinstalled more than once but does not fix the problem.

M
Melissa Krawitx 2022-07-02

My app won’t open on my iPhone I tap on it and it opens then disappears. Why is this happening all of a sudden

B
Beverly Fenstermacher 2022-07-01

app has not been working for a month and i have tried everything

T
Tina 2022-07-01

App open for one second and closes immediately. I have deleted and reinstalled but does not fix the problem.

D
Donna 2022-06-28

App will not open. Flashes on screen for 2 seconds, then disappears. Have deleted and reinstalled, but that hadn’t helped.

E
Eileen Juliano 2022-06-27

I have deleted and reinstalled several times flashes full screen then gone. Refuses to open!

B
Billie Stanley 2022-06-24

App will not open on my iphone XR or on my ipad

S
Sharon French 2022-06-23

CVS app won’t stay open. I deleted app and reinstalled and turned off phone and rebooted. Still doesn’t stay open.

R
Rebecca Ceravolo 2022-06-19

App will not load. Have done a hard reset on my iPhone 7plus. It has been doing this for awhile.

M
Mario 2022-05-29

Keeps crashing when trying to check my meds.

M
Mike 2022-05-23

Not recognizing log in credentials

T
Tonie Nieva 2022-05-12

App does not accept my credit card cvv

D
Denise Stoltz 2022-05-11

Cvs app closes when I choose photo

L
Lsh 2022-05-08

Online app not working for sign on, when it allows sign on then app will not go to pharmacy. When it goes to pharmacy info on scripts incorrect, Will not allow turning off notifications by email, and text messaging not working,. Can’t get to my scripts to reorder.

Showing 1-75 of 75 reported issues:

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Developer: CVS Pharmacy




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