Are you having issues? Select the issue you are having below and provide feedback to CVS Pharmacy.
- RXs are not always ready when the app states they are
- Poor customer service in store and over the phone
- Store is not well stocked and not tidy
- Phone lines are not picked up or disconnected
- Coupons sent via email do not always work
Delivery option not showing on prescriptions that qualify, everything keeps showing pickup only. CVS customer service call department tried everything in creation to help. Finally was able to order RX for delivery. HOWEVER - a week later and the same problem exists.
The app says it has a bug in it so it won't load.
CVS app will not open, just flashes off.
When I tried opening my CVS app, it said there was a bug in the original app and they closed it, said to update it. I have tried deleting the app and reinstalling it but it won't open. My husband can get into his just fine.
Good morning, my CVS app won't open, and then shuts down.
I have been waiting all day for pharmacy to fix so called broken line to billing insurance companies pharmacy to fix their broken line to billing.
Delivery option not showing on prescriptions that qualify, everything keeps showing pickup only. Asked at pharmacy, told they have nothing to do with it.
after signing in I get the we have to confirm its you. we will send a code please confirm. The problem is I can get the code in my email but I can never get back to the confirm code page to fill the #s in.
Good morning, even after making sure that the app is updated it continues to freeze immediately. This is an app I need regularly! c
I've been having issues ever since the app was updated. I can't see all my prescriptions anymore and when I try to refill the random one that shows up, it says I've done it, but never sends it for a refill. The update is not good - the app is almost useless at this point.
Unable to download and install app.
App not keeping track of medication that I receive. I have an order on the way, but the app is not showing.
App stating prescriptions cannot be delivered when same medications have been delivered before with no problem (by mail)
I am unable to get my prescriptions delivered, I have to call the pharmacy which defeats the purpose. I have text message alerts and prescription management. Please help
For the last several days, whenever I attempt to go into the pharmacy section, I receive "Looks like the server is unavailable at this time. Please try again later." It's getting as bad as our actual CVS store as far as service goes...
I have been using the app that has deals that you can click on and they show a check mark. I always use this. For some reason now it will not work for me. I cannot logout either. I need to be able to use my deals! Please help!
Coupons will not add to wallet
When attempting to get to pharmac in app - "Looks like the server is unavailable at this time
My pick up order won’t go through. Says: there was an error placing your order
Order placed and email confirmation received but still shows ready for refill in the app, not clear if it’s really in process.
I am not seeing all of my prescriptions on my account. According to the local pharmacy, I have two profiles that need to be merged on their side. I never created another account. I just moved from one state to the next. How do I get these profile merged so I can see all of my prescriptions?
Can't access site. shows not available for international orders.
I'm not getting anyone to join Chat, tried 2xs, 35 minutes.
Ever since I did an update on my CVS app it hasn’t worked. As soon as I open the app it closes. I have tried everything to fix this and nothing has worked. I really depended on this app. Thanks for any help
Cannot open basket
Cannot check out my order on IBOTTA or on CVS website on Android or on laptop.
Tap the app and it disappears. I tried turning OFF iPhone, that did not fix the issue, also tried deleting the app and reinstalling, did not work either. PLEASE fix the app.
Both on the app and the web site I cannot access my cart. If I click on the cart I get the following message: We're Sorry! Something went wrong on our end. Please try later or close. I need to get my cart empty si0 I can order again. Can you help me?
I cant add to my cart. Can't make shipping orders or pickup order
your app will not accept my credit card thats been on file for ever key in 3 digit code then it wont run go thur FIX YOUR APP!
Complete guide to troubleshoot CVS Pharmacy app on iOS and Android devices. Solve all CVS Pharmacy app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CVS Pharmacy, developers of CVS Pharmacy.
Get photo and prescription updates too. • Plan out your shopping and saving with the weekly ad for your local store. • Pay for your medications and have them delivered. • Prepay for your prescriptions then show your barcode for more private pickup. (Turn landscape to sign. • Order refills, check their status and see your prescription history. • Video chat with a health care provider 24 hours a day, 7 days a week. • Find a nearby MinuteClinic® for general care and clinical services. • View wait times and schedule a clinic visit (restrictions apply). • Check available health care services and insurance coverage. • Order prints and more from your device and online albums for same-day pickup (select stores and products). The CVS Pharmacy® app makes them all easier. • Save with ExtraCare® and pick up prescriptions with a single scan (just tap “Show Card”). • Enjoy 1-tap Rx checkout after the first time you prepay for your prescription. • Get app-only deals and access all of your offers and rewards when you link your ExtraCare® card. • Make sure you never miss a deal by opting in to notifications. CVSPharmacy integrates with Apple Health (using Apple HealthKit) to allow certain users to voluntarily share their fitness and activity data with CVS Pharmacy, Inc. ® Select eligible CarePass® members may activate the optional Healthy Rewards benefit and choose to connect to the Apple Health app. Staying healthy. Saving time. Spending less. Please note: Continued use of GPS running in background can decrease battery life.