Staying healthy. Saving time.
Are you having issues? Select the issue you are having below and provide feedback to CVS Pharmacy.
By Laura 1 month ago
Delivery option not showing on prescriptions that qualify, everything keeps showing pickup only. CVS customer service call department tried everything in creation to help. Finally was able to order RX for delivery. HOWEVER - a week later and the same problem exists.
By Sheri 5 months ago
The app says it has a bug in it so it won't load.
By Julie 5 months ago
CVS app will not open, just flashes off.
By Carol Gillaspy 5 months ago
When I tried opening my CVS app, it said there was a bug in the original app and they closed it, said to update it. I have tried deleting the app and reinstalling it but it won't open. My husband can get into his just fine.
By Josephine Stavitsky 5 months ago
Good morning, my CVS app won't open, and then shuts down.
By Judy jones 7 months ago
I have been waiting all day for pharmacy to fix so called broken line to billing insurance companies pharmacy to fix their broken line to billing.
By Daniel Buck 8 months ago
Delivery option not showing on prescriptions that qualify, everything keeps showing pickup only. Asked at pharmacy, told they have nothing to do with it.
By bill 8 months ago
after signing in I get the we have to confirm its you. we will send a code please confirm. The problem is I can get the code in my email but I can never get back to the confirm code page to fill the #s in.
By Mildred L Coleman 1 year ago
Good morning, even after making sure that the app is updated it continues to freeze immediately. This is an app I need regularly! c
By Megan 1 year ago
I've been having issues ever since the app was updated. I can't see all my prescriptions anymore and when I try to refill the random one that shows up, it says I've done it, but never sends it for a refill. The update is not good - the app is almost useless at this point.
By Michael Flicker 1 year ago
Unable to download and install app.
By Phineas 1 year ago
App not keeping track of medication that I receive. I have an order on the way, but the app is not showing.
By Phyllis Sweet 1 year ago
App stating prescriptions cannot be delivered when same medications have been delivered before with no problem (by mail)
By manda swann 1 year ago
I am unable to get my prescriptions delivered, I have to call the pharmacy which defeats the purpose. I have text message alerts and prescription management. Please help
By Jeff Mintun 1 year ago
For the last several days, whenever I attempt to go into the pharmacy section, I receive "Looks like the server is unavailable at this time. Please try again later." It's getting as bad as our actual CVS store as far as service goes...
By Sheryl 1 year ago
I have been using the app that has deals that you can click on and they show a check mark. I always use this. For some reason now it will not work for me. I cannot logout either. I need to be able to use my deals! Please help!
By Teresa Dylingowskii 1 year ago
Coupons will not add to wallet
By James E 1 year ago
When attempting to get to pharmac in app - "Looks like the server is unavailable at this time
By Audrey Dawson 1 year ago
My pick up order won’t go through. Says: there was an error placing your order
By Wendy Greer 1 year ago
Order placed and email confirmation received but still shows ready for refill in the app, not clear if it’s really in process.
By Portia D. Bonnett 1 year ago
I am not seeing all of my prescriptions on my account. According to the local pharmacy, I have two profiles that need to be merged on their side. I never created another account. I just moved from one state to the next. How do I get these profile merged so I can see all of my prescriptions?
By Richard Lee Parker 1 year ago
Can't access site. shows not available for international orders.
By Debbie O'Hara 1 year ago
I'm not getting anyone to join Chat, tried 2xs, 35 minutes.
By Teresa Railey 1 year ago
Ever since I did an update on my CVS app it hasn’t worked. As soon as I open the app it closes. I have tried everything to fix this and nothing has worked. I really depended on this app. Thanks for any help
By Rodney Koch 1 year ago
Cannot open basket
By Debby Brady 1 year ago
Cannot check out my order on IBOTTA or on CVS website on Android or on laptop.
By Pamela Tanner 1 year ago
Tap the app and it disappears. I tried turning OFF iPhone, that did not fix the issue, also tried deleting the app and reinstalling, did not work either. PLEASE fix the app.
By Karen A. Isola 1 year ago
Both on the app and the web site I cannot access my cart. If I click on the cart I get the following message: We're Sorry! Something went wrong on our end. Please try later or close. I need to get my cart empty si0 I can order again. Can you help me?
By Rhonda Lockard 1 year ago
I cant add to my cart. Can't make shipping orders or pickup order
By phil austin 1 year ago
your app will not accept my credit card thats been on file for ever key in 3 digit code then it wont run go thur FIX YOUR APP!
By Honor Howland 1 year ago
Cannot download newest version because I need 13 and my phone only goes up to 12.5.5. Can’t get into app
By Melissa 1 year ago
YOUR APP DOES NOT WORK on IPHONES. It opens and disappears. I can't believe a big company like yours can't fix this issue. It's been over 2 months and still doesn't work. You need to do better
By Hugh McManus 1 year ago
My emails, coupons, etc are coming in code. How do I get it fixed
By Hugh McManus 1 year ago
My emails are coming in code LIke aijdv/mdduyshjd=83746ry uj&Y8uik21e
By Kim McEntire 1 year ago
All my CVS coupons and mfg coupons are gone!!! It’s no deals today!!
By Mike Mckibben 1 year ago
I press app and it disappears.
By Marlene King 1 year ago
I am a CVS customer who used CVS app for years. I made an attempt to update my CVS app; the app would not open. Now I do not have CVS app. Thank you.
By Lauren A Langford MD 1 year ago
CVS app no longer works on my iPhone. I have re-installed, jumped through hoops, etc., but it won't work. HELP.
By Marsha moreton 1 year ago
Cvs app loads but won’t open on my iPhone. Tried everything including Delete & reload.
By Anthony Haines 1 year ago
App will not open and it will not update. I’m using iOS15.5
By Kathleen 1 year ago
App crashes — tap and gone
By Becky 1 year ago
Same problem as everyone else. My CVS app will not open after doing your latest update. What do I need to do to fix.
By Dusti 1 year ago
My CVS app too is not working. Started ever since the app did an upgrade with new changes. Crashes, pop up error messages, and I can't access the pharmacy to order scripts or see what is available for pick up. Please fix as we rely heavily on this app.
By Diane 1 year ago
I'm trying to "check out" on the CVS photo app and it is not working. Is anyone else having the same problem. I've never encountered this before on the app.
By Rebecca 1 year ago
No matter if I use the website, or the app and do so through my pc, tablet or phone, every time I go to check out or click on my basket it says to Try again, there was an error. I have tried 100s of times, have deleted and redownloaded several times. Losing out on deals, because I cannot always get to the actual store, I rely heavily on shipping. My husband's account works just fine. (But my CRT's are better, lol) Anyone else have this issue? I have reached out to CVS with no response.
By Netty 1 year ago
I am so aggravated! This app has been messed up for weeks now! My basket says I have 3 items in it when I do not have anything in it, this is going to cause the $ amount to be more than what It should be. I can't order because it is going to charge me more then I actually owe. I probably have lost all my coupons and any rewards on my extra care that were there before all this started. I sure hope CVS doesn't take those away from us! It is bringing up a store that isn't even my preferred store. I am so disappointed in this store right now because of all this! CVS FIX THIS!!!
By Melissa 1 year ago
Same here my CVS app opens and then disappears I have deleted and re-installed 50 times and still isn't working. I have reported the issue 3 times to CVS tech support and still no fix!!!! What is wrong with your development team!
By Barbara Kirkland 1 year ago
CVS app will not open I tried delivery & reinstall & settings & reboot. Please respond thkbu
By Christy 1 year ago
App will not open up on my iPhone or iPad after the latest update. I click on the CVS icon then the screen flashes and then nothing opens. This is very frustrating. Please fix.
By Sandra Dale 1 year ago
App will not open. Crashes immediately. Have deleted, reinstalled several times.
By Leceia 1 year ago
Cannot search products/shop using the app.
By Billie 1 year ago
App will not open at all. This has been going on for over a month. I have restarted, deleted and reinstalled but nothing works. Can’t access my coupons or extra care pass.
By Dave 1 year ago
App opens and then crashes and closes. Been going on for a month. I have iOS 14 CVS fix this glitch!
By Liz Mitchell 1 year ago
The app will not open on IOS. I have updated, deleted, and restarted phone numerous times. The app still will not open so I can access my benefits. Thanks
By Kim 1 year ago
App has been crashing for the past month. Have deleted and reinstalled numerous times and still continues to crash.
By Barbara Robinson 1 year ago
locked out of app can't reset password
By Amanda Tidwell 1 year ago
App will only open for one second or less, then closes immediately. I have deleted and reinstalled more than once but does not fix the problem.
By Melissa Krawitx 1 year ago
My app won’t open on my iPhone I tap on it and it opens then disappears. Why is this happening all of a sudden
By Beverly Fenstermacher 1 year ago
app has not been working for a month and i have tried everything
By Tina 1 year ago
App open for one second and closes immediately. I have deleted and reinstalled but does not fix the problem.
By Donna 1 year ago
App will not open. Flashes on screen for 2 seconds, then disappears. Have deleted and reinstalled, but that hadn’t helped.
By Eileen Juliano 1 year ago
I have deleted and reinstalled several times flashes full screen then gone. Refuses to open!
By Billie Stanley 2 years ago
App will not open on my iphone XR or on my ipad
By Sharon French 2 years ago
CVS app won’t stay open. I deleted app and reinstalled and turned off phone and rebooted. Still doesn’t stay open.
By Rebecca Ceravolo 2 years ago
App will not load. Have done a hard reset on my iPhone 7plus. It has been doing this for awhile.
By Mario 2 years ago
Keeps crashing when trying to check my meds.
By Mike 2 years ago
Not recognizing log in credentials
By Tonie Nieva 2 years ago
App does not accept my credit card cvv
By Denise Stoltz 2 years ago
Cvs app closes when I choose photo
By Lsh 2 years ago
Online app not working for sign on, when it allows sign on then app will not go to pharmacy. When it goes to pharmacy info on scripts incorrect, Will not allow turning off notifications by email, and text messaging not working,. Can’t get to my scripts to reorder.
- RXs are not always ready when the app states they are
- Poor customer service in store and over the phone
- Store is not well stocked and not tidy
- Phone lines are not picked up or disconnected
- Coupons sent via email do not always work
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Complete guide to troubleshoot CVS Pharmacy app on iOS and Android devices. Solve all CVS Pharmacy app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CVS Pharmacy, developers of CVS Pharmacy.
100% Contact Match
Developer: CVS Pharmacy
E-Mail: [email protected]
Website: Visit CVS Pharmacy Website
56% Contact Match
Developer: CVS Pharmacy
E-Mail: [email protected]
Website: Visit CVS Pharmacy Website
Get photo and prescription updates too. • Plan out your shopping and saving with the weekly ad for your local store. • Pay for your medications and have them delivered. • Prepay for your prescriptions then show your barcode for more private pickup. (Turn landscape to sign. • Order refills, check their status and see your prescription history. • Video chat with a health care provider 24 hours a day, 7 days a week. • Find a nearby MinuteClinic® for general care and clinical services. • View wait times and schedule a clinic visit (restrictions apply). • Check available health care services and insurance coverage. • Order prints and more from your device and online albums for same-day pickup (select stores and products). The CVS Pharmacy® app makes them all easier. • Save with ExtraCare® and pick up prescriptions with a single scan (just tap “Show Card”). • Enjoy 1-tap Rx checkout after the first time you prepay for your prescription. • Get app-only deals and access all of your offers and rewards when you link your ExtraCare® card. • Make sure you never miss a deal by opting in to notifications. CVSPharmacy integrates with Apple Health (using Apple HealthKit) to allow certain users to voluntarily share their fitness and activity data with CVS Pharmacy, Inc. ® Select eligible CarePass® members may activate the optional Healthy Rewards benefit and choose to connect to the Apple Health app. Staying healthy. Saving time. Spending less. Please note: Continued use of GPS running in background can decrease battery life.