Contact Epson DocumentScan Support

I bought a dedicated scanner (500W) because I wanted to capture and logically store/organize all the paper documents that I have and those that receive in the future. This app from Epson doesn’t make it easy to capture or organize documents, at least not from a productivity standpoint. The user interface is poorly conceived. The functionality is lacking. If you are doing anything more than the occasional scan from your iPad or iPhone then I’d suggest researching a different hardware/app combination. Thankfully the desktop version of their scanner software is much better. Using it on a Mac with the dedicated scanner makes it easy to capture and maintain digitized version of the paper documents that I receive. I expect far more from a brand like Epson. I am steadily relying more and more on my iPad as my primary computing device. In my opinion, Epson, it would be worth getting someone to write a better iOS app if you plan to continue selling/supporting scanners.

Even though this app was intended to be paired with a wireless scanner Epson did not bother to make the software available so that you can easily switch Wi-Fi networks without using a proprietary desktop or laptop program named EpsonNet Config. That means that if I am traveling and I need to put my wireless scanner on a separate network I’ll have to make sure I pull out my laptop, plug it in, and do it. This functionality should be built into the scanner (like it is on their wireless printer) or at the very least built into the app but it’s in neither location, negating the main function of it being mobile.

I’ve used the scanner for years on the same network, but it no longer connects over WiFi. The lights indicate that it’s connected, but no device finds the scanner. I’ve reset multiple times and the setup finds the scanner but then errors out when trying to scan. The app indicates that i need to make a privacy setting change, which i already enabled with no luck. Forced to plug in the scanner via USB.