Epson DocumentScan Reviews

by Sglaze12

I’ve used the scanner for years on the same network, but it no longer connects over WiFi. The lights indicate that it’s connected, but no device finds the scanner. I’ve reset multiple times and the setup finds the scanner but then errors out when trying to scan. EpsonDocumentScan indicates that i need to make a privacy setting change, which i already enabled with no luck.

Forced to plug in the scanner via USB.

by Mahalia Fan

Even though EpsonDocumentScan was intended to be paired with a wireless scanner Epson did not bother to make the software available so that you can easily switch Wi-Fi networks without using a proprietary desktop or laptop program named EpsonNet Config. That means that if I am traveling and I need to put my wireless scanner on a separate network I’ll have to make sure I pull out my laptop, plug it in, and do it. This functionality should be built into the scanner (like it is on their wireless printer) or at the very least built into EpsonDocumentScan but it’s in neither location, negating the main function of it being mobile.

by Jeeenyuss

I have been trying for days to get this software to work with my new es300w scanner, and go through all of the setup for the scanner in Wireless Access Point. It finds the scanner and I get to the “setup complete” but then if I try to actually do a scan, it never finds the scanner, and offers to set up the scanner again. Luckily, I had my laptop with me and it works fine on that. I don’t rec the iphone app version AT ALL

by JAW-Seattle

Should file for false advertising. Direct WiFi rarely works on first try. One day ok then days were it won’t connect. Random enough to disrupt workflow. Some times immediate connect, sometimes 5 mins before phone finds it after cycling Phone WiFi on/off and scanner on/off. Other times never connects and have to use USB to computer which defeats the purpose of a mobile app.

by Killerrabbitpe

I can’t get my IPhone newer SE version to connect through EpsonDocumentScan to my Epson Scanner 300DW. I purchased it to be able scan documents while in my car and it just won’t find scanner even when phone is right next to it. I tried finding a cable to hook it up directly to my phone and no luck there either.

by Jlfigueroa

This is a good scanner but EpsonDocumentScan makes it worthless. Do not buy it. You will continuously have problems with the setup. Even professional installers have been having problems with installation in Ipad and iPhone. Please have someone fix this. What is going on at Epson? Can't they read the reviews?
The last product of this company that I buy.

by Chri879

I bought a dedicated scanner (500W) because I wanted to capture and logically store/organize all the paper documents that I have and those that receive in the future.

EpsonDocumentScan from Epson doesn’t make it easy to capture or organize documents, at least not from a productivity standpoint. The user interface is poorly conceived. The functionality is lacking. If you are doing anything more than the occasional scan from your iPad or iPhone then I’d suggest researching a different hardware/app combination.

Thankfully the desktop version of their scanner software is much better. Using it on a Mac with the dedicated scanner makes it easy to capture and maintain digitized version of the paper documents that I receive.

I expect far more from a brand like Epson. I am steadily relying more and more on my iPad as my primary computing device. In my opinion, Epson, it would be worth getting someone to write a better iOS app if you plan to continue selling/supporting scanners.

by Millyrus

I try using it as rarely as possible because it’s way too unreliable. Very frustrating. It can’t find the right wifi, I start and restart both devices (phone & scanner) multiple times. When it finally catches the wifi - it can’t find a scanner! I start and restart and reset it all again. No wifi or no scanner are found! Finally, 40 min later, I got them both working but then it stopped scanning after 4th page because I drained all the batteries while trying to get it to work although it was charging all night. What a garbage. Waist of time, waist of money, waist of my nerves.

by WookieMaster

I’m really disappointed that EpsonDocumentScan crashes every time I try to save photos to my iPhone camera roll. The only I seem to be able to get them from EpsonDocumentScan to my photos is to text or email them ONE at a time. EpsonDocumentScan needs the option to download multiple pictures at once and needs to not crash every time I download pics. Works fine for PDFs, so I’ll give it two stars :-)

by Mr.TechSupport 9-5

Seriously thought scanning to EpsonDocumentScan would be convenient but not on the back side. Can’t move files in BULK to one drive, drop box, icloud or anywhere other then EpsonDocumentScan . Have to do one by one. When you scanned 50 some odd documents on your phone to save time, I would have rather spent the time on the front side so I can save the files to one drive in one drag and drop operation. Not one at a time. Horrible lack of this feature. Huge waist of time.

by Borovsky.d

EpsonDocumentScan is a bit outdated but it does the main function - scanning.
But I think there are just 2 minor features missing to dramatically improve batch scans:
1. Exporting multiple files at once. Storing photos one by one to a cloud storage is extremely painful
2. Adding an option to scan another document after saving scanned file. Now it jumps to files folder that adds multiple clicks to start scanning new document.

Please add these features and I think EpsonDocumentScan would be well enough for all my needs.

by SuePB59

I scan everything! So I thought that the concept of being able to scan my work receipts and send them to Dropbox with any of my devices was a brilliant idea. NOT! The mechanics of scanning works fine. But the number of steps involved in just getting the document to be saved to this painfully inefficient apps is absurd. Once the scanning is done the files are essentially stuck in the Files section of EpsonDocumentScan unless you have a lot of time and patience to move them. And when I was trying to put them in Dropbox I was getting errors and had to resort to sending them by AirDrop to my MacBook and then to Dropbox. My motivation to stay with the Epson portable scanner just decreased monumentally. Epson can certainly make a more user friendly app to go with their hardware.

by Raeco81

Tried to use EpsonDocumentScan with my iPad and IPhone on two different ES300W scanners. I had the same issues everyone else is reporting. Was able to find the scanner and set up but unable to scan. EpsonDocumentScan would say that it was searching for scanner. Contacted Tech Support and they were unable to help offering a replacement. The Lady said that the only reason this issue happens is because of a VPN. Mine were turned off. Continued to troubleshoot on my own and found out finally that if you have a connected IPhone the cellular data disrupts the connection. Turned off Cellular data, and power cycled both devices and was able to connect both IPad and the IPhone. Once connected found that I could turn cellular data back on and go into settings - DocumentScan app and turn off Cellular data connection there. Issue resolved. Hope this helps. Now I completely love my ES-300W

by NotaryCheck

I have documents that I used through this scanner as library or something I can go back to. But if I delete and redownload EpsonDocumentScan I lose everything I scanned previously.

I saw a comment from two years ago and very disappointed to see EPSON hasn’t rectified this defect/issue . I’m a Mobile Notary for the state of Pennsylvania and no having any options. I have docs that I NEED to scan back immediately and this cuts into
my window time to scan back if it’s gets stuck.

My experience starting was good , but this feature is a CON for my profession.

by Zanp998

I own a Fujitsu and the software is fantastic. It is not great on photos but fantastic on docs. The 680 is really nice on photos and v good on docs. EpsonDocumentScan is slow inconsistent and often just stalls but it works. If the software matched the hardware what a super product would be. There a small glitch in the install. According to the reviews this has been going for a long time. Hopeful !!!!

by Carr

So a lot of people saying it’s not working. What works for my iPhone 13 max pro running 15.3.1 is to go into the settings tab then scroll down until you find the DocumentScan tab, turn off cellular. Then it should scan. Was very annoying cause you can connect to the scanner. But it would get stuck searching when you want to scan something.

by Gulliusa

Have no problem at all with this scaner and EpsonDocumentScan .
Every time it saves me time scanning my docs and saving in PDF format. Wish I could have bought it before expending in others scanners that I have thrown in the garbage.

by Big Time Bookie

I use EpsonDocumentScan 7-8 times each day without issue. I ❤️❤️❤️❤️❤️❤️❤️❤️❤️it!!!

1) I started using EpsonDocumentScan on a 7plus and just transitioned to an 11 Pro Max without issue.
2) I use EpsonDocumentScan on the road. The WiFi signal the scanner emits allows me to not need a hotspot #Yay
2a) So make sure you connect your phone to your scanner’s WiFi signal before trying to use it. The WiFi name is found on the back of your scanner.
3) Once you scan into EpsonDocumentScan , move the doc to Dropbox or some other similar app on your phone if you need to upload it.
4) I always buy Epson scanners and I tell everyone about EpsonDocumentScan!

I do not work for Epson. EpsonDocumentScan is the THE best. 👍

by Curliesue621

I received my scanner thinking it will connect automatically. Not realizing I had to do several things to have it connected without the router from home or the Wi-Fi. It was very frustrating. The lack of instructions how to troubleshoot connectivity would make a person return the scanner and call it a day. Thank goodness for persistence. After reading some of the reviews that people are having the same issues with similar scanners and their troubleshooting attempts have helped me tremendously. Thank you!!! These should be added to the manual. I know this is not the Epson website but reading your reviews helped me to connect my scanner. Thank you again!!! Now to leave a review on Epson site..lol have a great day 😊

by E123456$&

Too easy with the 60W, connect WiFi and scan every page into a pdf on your phone, double tap the file and email to yourself or anyone.

by MMan03

Works great scanning documents with my ES-300W. I already had the scanner connected to my home network router when I set it up on my home computer. When I saw the steps of setting my scanner up in EpsonDocumentScan , I was able to skip those steps and just search for my scanner.