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⚠️ Most reported problems ⚠️

Not working
42.4%

Login
21.2%

Crashes
14.6%

Connection
8.6%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of MEGA Problems 😠👌🔥

- Storage limit drops to 15 GB after 30 days

- Accounts are being deleted and blocked if storage limit is exceeded

- Latest update prevents mobile devices from uploading files

- App crashes when going to the transfers screen

  4 Reported Issues: 😵🆘🛟🚨📢

Pete Wilson
2024-06-15

Hello: I have used the MEGA Cloud Storage app successfully on my iPhone SE 2020 for years. I haven’t had any issues at all with MEGA until just recently. For some reason PDF documents no longer open within MEGA, but they open without any issues within the Files app on my iPhone. How can I fix this? For reference, my iPhone’s iOS and all of its apps are updated to the latest versions.

Kevin C
2022-11-05

App freezing after a few seconds of loading when open.

Delino Rijssen
2022-08-31

When I click on a video on my phone it crashes and everything freezes. It started when my storage was approaching about 60%. Not sure if it's a coincidence.

Jordan Munster
2022-04-22

once i open the app and i click on something, it just freezes. once it freezes, it makes my whole phone freeze…

Showing 1-4 of 4

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Common MEGA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MEGA app on iOS and Android devices. Solve all MEGA app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. MEGA iPhone Issues and Solutions

  2. MEGA Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mega Limited, developers of MEGA.




About this app

You can get even more storage in 5 GB increments through the this app Achievements program as well. Need more storage? Pro Lite: €4. 99 (US$4. 99) per month or €49. 99 (US$49. 99) per year gives you 400 GB storage space and 1 TB transfer quota per month. Pro I: €9. 99 (US$9. 99) per month or €99. 99 (US$99. 99) per year gives you 2 TB storage space and 2 TB transfer quota per month. Pro II: €19. 99 (US$19. 99) per month or €199. 99 (US$199. 99) per year gives you 8 TB of storage space and 8 TB transfer quota per month. Pro III: €29. 99 (US$29. 99) per month or €299. 99 (US$299. 99) per year gives you 16 TB storage space and 16 TB transfer quota per month.  Chat history synchronises automatically across multiple devices and you can also easily add files to, and from your this app Cloud Drive. this app offers a generous 20 GB free storage for all registered users as standard.  this app provides user-controlled encrypted cloud storage that's accessed with web browsers and dedicated apps for mobile devices.  Unlike other cloud storage providers, your data is encrypted and decrypted by your client devices only and never by us.  Upload files from your smartphone or tablet, then search, store, download, stream, view, share, rename or delete them any time, from any device, anywhere.  Share folders with your contacts and see their updates in real time. this app's strong and secure end-to-end encryption means we cannot access or reset your password.  To manage your subscriptions, tap on MEGA Store icon on your device, sign in with your Apple ID at the bottom of the page (if you haven't already done so) and then tap View ID.  From there, you can select your this app Pro subscription and view your scheduled renewal date, choose a different subscription package or toggle the on-off switch to off to disable the auto-renewal of your subscription.  You can cancel the automatic renewal of your this app Pro subscription no later than 24 hours before your next subscription payment is due, via your iTunes account settings page.  Losing your password and the account Recovery Key will result in lost access to your files.  You'll be taken to your account page where you can scroll down to Manage App Subscriptions.  Use the included this app Secure Chat for end-to-end-encrypted communications, including video and audio calls, with total privacy.  You MUST remember your password and make sure to back up your account Recovery Key.  Subscriptions renew automatically for successive periods of the same duration at the same price as the initial period chosen.  All this app client-side application code is published on GitHub, for transparency.