Contact MEGA Support

by 5@!F

Made an account recently after hearing about the “generous” 50 GB, turns out it’s actually 35 GB BUT it’s limited for only 30 days, then drops down to 15 GB after those 30 days are over. Which means you’re forced to use up the extra 20 GB within this time frame to make the most out of your account. So I do what I can, and used up almost all 35 GB before the 30 day window so I didn’t have to worry about not being able to take advantage of the space. But now, MEGA is actually DELETING and BLOCKING accounts that go past their storage limits, and are forcing people to upgrade and pay their accounts. Why would you even give me the extra 20 GB to begin with if you’re gonna delete my files afterwards??? I can’t even download/transfer my uploaded files to my computer, it’s like my files are being held hostage unless I pay money. What kind of crap is this? You tell people “50 GB” but they get 35 GB instead, in which 20 of those GBs get taken away after 30 days? Then force people to pay afterwards with no warning of a required payment/full profile deletion beforehand? Absolutely ridiculous, customer service doesn’t even respond to emails at all whatsoever. Well deserved 1 star, I’ll stick to google drive. I don’t get any bonuses with them, but at least I have the assurance of getting what they actually say they’re offering, rather than lie to me and then hold my files hostage behind a paywall.

by Erikkol

I used this app for my business. Had everything (almost) a click away; Show up to the clients location and pull up all my files right there on their computer or on their phone. I found putting the image, design, art in the customers hands was by far the best way to really put yourself ahead of the competition. Unfortunately, after the latest update a few days ago I’ve been unable to upload anything from a mobile device to my cloud storage through the app. I select which files I want to upload, select upload, the screen closes as if it’s going to upload the images, but nothing does indeed get uploaded. Not only that when you go to the transfers screen the app just completely crashes. I don’t currently have the “latest” iPhone and I’m only assuming that’s my issue. App isn’t optimized for my phone. Loved this app and web based cloud storage. I’ll have to start looking for an alternative.

by SueingClashes

The app is terrible and has made my phone distinctional within 24 hours, to start all the files on this app add up to the same amount of space on your phones storage so there’s no point to download this app to store files, it’s just a space waster. I put a few important files in the app and now I need to pay to view them or get them back, it does not load and it tells me my account will be interrupted if I don’t buy I plan but I thought the app was free like it says ?? I will take legal action if it comes to that to get my files back I will not pay cheapskates who wanna make a quick buck out of me because you guys think I’m stupid, stop advertising plan upgrades and let me view my files, it should not cost money . I got this app recommended to me by a friend but sadly I just got absolutely ripped off for important documents from cheapskates, I got scammed