Contact MEGA Support

by MDSIPM

I only had this app because I bought lift 4 videos and to get it on my phone the website only suggested this app. I only had these videos on the app, however I kept getting emails that I was over my limit, I would check my app and only the videos would be on it. Until one day they took the app hostage and said the only way I could get back into it was to pay them money. I tried to contact customer service but all I got was the same rude email back. I had to finally decide that I was going to have to sacrifice my videos I purchased because this free app wanted to screw me over and deleted my account and deleted the app. So if you want rude emails and terrible customer service and a storage app that mysteriously fills up so they can extort money from you then this is the app for you!

by DyreLogan

When I first created an account years ago I got 50GB no questions asked. In the day and age of subscriptions and pure greed, this company has fallen in line with all the other greedy companies and has taken away my 50GB and replaced it with "you must do this to keep this" or ask me for money each month for storage. It seems like everything is subscriptions these days and these companies love nickel and diming us to no end. I'll stick with Apple and Google. Not only that, but the PC app is absolutely horrible. You can only initiate one download at a time and everything closes making you right click, choose download, double click the folder where your download is, then choose one file, rinse and repeat. All those steps is absolutely stupid. What year is this? Ever heard of multiple downloads or selecting multiple files? Deleted.

by 5@!F

Made an account recently after hearing about the “generous” 50 GB, turns out it’s actually 35 GB BUT it’s limited for only 30 days, then drops down to 15 GB after those 30 days are over. Which means you’re forced to use up the extra 20 GB within this time frame to make the most out of your account. So I do what I can, and used up almost all 35 GB before the 30 day window so I didn’t have to worry about not being able to take advantage of the space. But now, MEGA is actually DELETING and BLOCKING accounts that go past their storage limits, and are forcing people to upgrade and pay their accounts. Why would you even give me the extra 20 GB to begin with if you’re gonna delete my files afterwards??? I can’t even download/transfer my uploaded files to my computer, it’s like my files are being held hostage unless I pay money. What kind of crap is this? You tell people “50 GB” but they get 35 GB instead, in which 20 of those GBs get taken away after 30 days? Then force people to pay afterwards with no warning of a required payment/full profile deletion beforehand? Absolutely ridiculous, customer service doesn’t even respond to emails at all whatsoever. Well deserved 1 star, I’ll stick to google drive. I don’t get any bonuses with them, but at least I have the assurance of getting what they actually say they’re offering, rather than lie to me and then hold my files hostage behind a paywall.