Contact Jewel Osco Deals Delivery Support

I ordered from jewel two times. Both times they charged me for items I did not receive. The second time is the reason I will never use this service again!! I don’t even know where to start. First, when the delivery man dropped off my items yesterday, August 6th, I noticed the bill was $30 higher than what I paid for the night before. Then they forgot the 2 packages of boneless chicken breast along with 1 carton of milk, but they still charged me for those items! So then I called costumer service.....I waited 35 mins before I had to hang up to get my daughter from school. Then I had to call back, I waited another 40 mins to speak to someone!!!!!! Come to find out the reason my bill was $30 higher is because they over charged me on the meats I purchased. Then the lady proceeds to fix the rest of the bill and sets up for my chicken and milk to be delivered the very next morning (Aug. 7th) between 8am and 9am. Guess what!?!? It is 9:45am no groceries and I have been waiting to speak to their costumer service for 35 mins already!!!!!! Mad and frustrated is an understatement at this point! I did screen shot all three phone calls to show their costumer service number and how long I was on the phone waiting to speak to someone. I wish I could post it!

The rewards are useless, points reset every month & you have to spend a lot even to get rewards. Also the so called free stuff for the Just For You is never in the stores & the quantity is very limited or the product is not available. If you don’t get to the store when it opens you’re out of luck. Also a lot of the offers are not available at the store that is local to you. Also the coupons don’t work, downloaded a coupon and it didn’t work. I shop at more than one Jewel location, but offers are only good at select stores. If I shop at another location near me I cannot use any of the coupons clipped at another location. The offers and coupons should be available and used at all locations not just the one store that was selected in the app. Also some of the free items are not in the stores and they cannot be used at another location. Don’t shop at Jewels as much as I used to, the store is jut a disappointment with the selection and availability of items and this app makes it frustrating. Total disappointment with the entire app.

Read the “5-stars”. A significant portion are comments about the store itself—not the app! Another portion are critical but for some reason the rater chose 5 stars. Read the one star reviews for the real picture. This app is horrible and keeps getting worse. They added ability to add items from the weekly ad then took it away—You can’t add items to your list from the weekly ad anymore which was halfway decent functionality. Does NOT offs deals on things you buy often. “ Just for U”, now “For U” are pretty much non-existent or nothing you want. Took away double pints on fresh fruit. Created sublists in the food categories (separate categories for different kinds of fresh fruit but no real incentives. What was a simple, value added app has become pretty much useless—-is anyone at Albertsons awake at the switch?! I find myself increasingly at competitors. I predict only a matter of time before Jewel goes the way of Sears.