Contact Rakuten Support

by SuzyRani

I just tried one more time after leaving and making this review and now I could no longer login at all. It doesn’t let me login because it says I’m inactive. So, I try to join because maybe they had me on Ebates and not this new company. Once I try to join it then says member already exists. So, I guess this app is just a lost cause now. I usually make large purchases and if there’s so many problems before even shopping then that’s not a good sign for me to trust them with such large transactions. What a shame, I enjoyed it when it lasted! Goodbye Rakuten!

Last review: I used to love this app and couldn’t imaging shopping without using it. I couldn’t but to recommend others because that’s how amazing it used to be. Now, it’s just a freezing mess. As soon as I open the app I’m logged in then I select a store and it’ll ask me to re-login (why login again?? -*shrugs unnecessary) . I’ll try to re-login and it just freezes every time. I’ll close the app and try again. Still the same issue!!! Okay something has got to give! I also have missing money that I was supposed to receive the last quarter but ever since they switched companies it seems to have disappeared. There used to be proof there and suddenly it said $0. So, all around I’m very upset. I’m not giving a 1 star because I’m hoping the bugs and issues will get fixed. Also, once upon a time this was my fav app. Please fix ASAP! Apparently, there are many others having the same issues. Thanks

by Zzvgikbdrijgdykvstu

If I could give this company negative stars, I would. This company used to be Ebates. I signed up with Ebates in 2016 to see what kind of cash back opportunity they provided. The opportunity seemed “dead” compared to others. I chose a different cashback company and cancelled my membership in 2016. I recently received an invitation for $40 cashback from Rakuten. I was excited to see what cashback opportunity was available. After I signed up and saw the cashback opportunity, I was convinced to use the service. I won’t deny that they have the best cashback deals that I have seen online, thus far. I made some purchases and was credited the cashback and $40 promo. I also couldn’t wait to share the link with others. The next time I opened the app. the $40 had disappeared from my account. My referrals thought Rakuten was not legitimate because of that action. I tried to convince them that it must be a glitch in the system. I contacted customer service and was told that they would not honor the invitation because I had previously opened an account with Ebates in 2016 and closed that account the same year. I asked them to remove my information from their company and deactivate my account if they would not honor the invitation, because I did not feel comfortable with their business practices. As of today, they still have not honored the $40 invitation and have not deactivated my account or removed my personal information from their systems.

by Iamtherealnumber4

I can’t help but wonder if this is a scam. I was initially so excited, so I referred 4 people. With each referral and my own referral, the sign up bonus will show up in my account, only to disappear a week or two later. I’ve had to email each time to have it come back. It makes me suspicious about this app, especially since they aren’t very good at responding. I will not refer anyone else until this situation is fixed and I feel assured that this problem is fixed. In fact, until then, I will actively advice AGAINST using this app.

Update: Rakuten emailed me to inform me that I can’t have more than one user. I explained I DO NOT have more than one account. I live on a campus of 1,000 people, which is why some of my referrals have the same address as me (which I did include my room number so that shouldn’t matter). They have not responded and are now ignoring all of my attempts to reach out. They are also telling all of my friends on campus that I referred or the one that referred me the same thing. They also explained that these are different households. Rakuten will not respond or follow up their end of the referral process. I am now shopping for a different cash back app that is more cooperative and easier to communicate with (Rakuten ONLY allows email), after which we will all be switching.

My advice - go with a different app. This company is dishonest and uncooperative.