Contact Albertsons Deals Delivery Support

This used to be a simple, straightforward app. You could look at the weekly ad by categories or by the actual image, and simply tap to add an item to your shopping list. Same with coupons and other savings. Clip it, then look at your collection and Tsp to add to your list. Those days are LONG gone! And each successive “improvement” only makes it worse. The latest is a whole app overhaul and it’s practically unusable. Primarily, if you ever manage to get items to your list, they are placed in drop-down categories requiring extras steps to check what you need. But that’s once you get there. No matter how you view the weekly ad, you can’t add anything to your list. You have to remember what you looked at and then go to Deals to find it. Of course you can just start in Deals and forget the ad, because it claims to have those deals under that tab, too. But they don’t. MANY times I have actually remembered what I looked at and it doesn’t show up anywhere! If I do a search it will come up, but nowhere else. And then there are items in the ad where that’s the only place they exist and you just have to deal with. Their work-around is to go to your browser, then to the web site, and only from there can you add everything. This app is complete junk. A massive time waster, and probably a money waster as well with the convoluted and scattered and incoherent “organization.” My work-around? A complete different store that respects me as a customer.

2021 update: I thought the last big UI update was bad. This is even worse. My last complaint was that users have to do multiple clicks to navigate. And now you’ve added more steps no navigate. …I have to tap on each category to see what is in my list instead of showing the entire list. Also you removed the ability to custom categories. I don’t have a baby, never had a baby, and never plan to have a baby yet that useless category is on the top of every page. And there is no ability to delete an item from my list. Maybe it’ll disappear when expired??? List seems useless if you can’t change your mind and delete stuff. I can keep rambling but what’s the use. I’m sure you don’t care since we have no choice but to use this bad change to get J4U deals. Old review: Why did you change the weekly ad tab? Now I need to do soooo much more navigating to get to the sale items by category. I get that there is a filter by category, but now there are too many clicks back and forth, and I see categories that I would never shop for and removed from the old version The old way, similar to the Just4U, worked. Now it is over complicated!

EDIT: The app continues to make the items advertised in the weekly ad extremely difficult to locate and offers items at different prices from what is advertised. It was only a dollar this week, but it is happening almost every week. I have to review the receipt for correct pricing before leaving the store every time I shop. Please bring back the old app. What used to be a simple process scrolling through deals has become an ordeal. I can’t find things that are in the weekly ad and have to spend an inordinate amount of time searching to find them and add them to my cart. Not sure whose idea it was to merge the Just for U app and the delivery app, but I have had nothing but issues with it since this last update first launched. The Kroger app is much more user-friendly so I may have to start shopping there instead. It’s a little farther from me, but I avoid the need to spend so much frustrating time in the Albertsons app and having to check my receipt every time I visit the store and make a trip to the Customer Service desk to get it fixed while my cold and frozen items warm up. Please bring back the old, simpler app.