The Nordstrom Rack App for iPhone and iPad puts the brands you love at up to 70%
off right at your fingertips. Plus, it gives you instant access to HauteLook’s
exclusive, limited-time sale events—all from the same app! Now you can shop
Listed below are our top recommendations on how to get in contact with Nordstrom Rack. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Nordstrom Rack. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Nordstrom, Inc.
The Nordstrom Rack app and website crashes a lot. I placed an order last night and I kept getting an error prompt when I tried to check out and place my order. I attempted to place my order several times and continued to receive the error prompt and my cart would empty. I woke up this morning to two order email confirmations meaning my order was actually placed twice without my knowledge. I called customer care to cancel one of the orders but they weren’t able to as it was outside of their apparent 2 hour cancellation window. Now I have to wait to receive both orders (which are duplicates), call customer care again to receive a “courtesy return shipping label” and then ship the entire order back. Highly inconvenient for an error with their app. Don’t think I will continue to use it as I just keep running into crashes and issues that end up creating more work for me. Extremely disappointing.
Ongoing issue with items being canceled for low stock! If I am able to purchase, it should be in stock. Purchased three bras and all three were canceled. Not one or two canceled. ALL THREE! Then there is the issue of the 15 minutes after which item is removed from your cart. I don’t know about anyone else but 15 minutes is not enough time for me to shop. If I am adding items to my cart, the items should not be removed. After 15-30 mins of NO ACTIVITY, then yes, I would understand if the item is removed. Another issue I’m experiencing is that I am adding items and then go to the cart and it is totally empty. Try to add an item and get the success, item has been added but nothing is in cart. Called customer service and was told to wait two hours, tech is aware and working on it. Still waiting 48 hours later. App needs a lot of work.
I'm still waiting for a refund from a purchase I made a month and a half ago. They claimed that after an attempted delivery, they dropped it off at a pick up point - in the next town over. Seriously? No note on the door stating they missed me (which is what has always been done) and no sign they ever attempted to deliver it. The first part of the package (the most expensive part) was simply left on my doorstep. I was home and there was no knock or doorbell rung. So why not leave it there again? This time I ordered three pairs of shoes. Two identical pairs and only one of them came with the other pair. My account shows "return requested" - I requested no such thing. Also it was once again delayed. Let's see how long it takes to get both refunds. The app itself may not be to blame-the likelihood that you'll actually receive what you order on time - isn't great. Unreliable - 1 star
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