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I ordered from jewel two times. Both times they charged me for items I did not receive. The second time is the reason I will never use this service again!! I don’t even know where to start. First, when the delivery man dropped off my items yesterday, August 6th, I noticed the bill was $30 higher than what I paid for the night before. Then they forgot the 2 packages of boneless chicken breast along with 1 carton of milk, but they still charged me for those items! So then I called costumer service.....I waited 35 mins before I had to hang up to get my daughter from school. Then I had to call back, I waited another 40 mins to speak to someone!!!!!! Come to find out the reason my bill was $30 higher is because they over charged me on the meats I purchased. Then the lady proceeds to fix the rest of the bill and sets up for my chicken and milk to be delivered the very next morning (Aug. 7th) between 8am and 9am. Guess what!?!? It is 9:45am no groceries and I have been waiting to speak to their costumer service for 35 mins already!!!!!! Mad and frustrated is an understatement at this point! I did screen shot all three phone calls to show their costumer service number and how long I was on the phone waiting to speak to someone. I wish I could post it!
I love Jewels
Jewels is my favorite grocery store if I don’t want to cook I can go get me a bucket of chicken half honey and half hot wings everyone loves them and regular grilled and fried chicken it’s always fresh and when I ask if they can drop fresh chicken they do it 💜💜💜 and your produce, Fresh Meats especially Seafood is the absolute BEST anytime I need something I’m always at Jewels for everything me and my entire family we love to Grocery Shop and see your sales ad I also go to Pharmacy there too Jewels is the BEST GROCERY STORE and when I have a problem you all handle it right there it never happens twice 💜💜💜
I thought the idea behind an app to store your coupons was to actually be able to freely use them . I feel like you want to go out of business these new changes have made it so i don’t want to shop here anymore .your employees hate the changes you made- what a joke . So now if you shop at different jewels which I do all the time I have to put the coupon in my cart then another step put it on my shopping list then on top of that add to the store if I change my mind at which store I want to go to on my way home I have to open it and change the store to move the coupons or guess what they won’t apply! Well great by now my phone battery will be dead and I have no more patience. Bit maybe that is your hope. No thanks jewel ! Bad enough you went backward on your checkout systems and then you wouldn’t pay to keep the app upgrade , you have to spend money to jump into the running with your competitors .
The rewards are useless, points reset every month & you have to spend a lot even to get rewards. Also the so called free stuff for the Just For You is only available for a limited time, if you don’t add it immediately the offer disappears. Why can’t the free offers be added until the offer expires. If it expires on a Monday, why can’t it be added until Monday, why does it expire on Saturday. Also a lot of the offers are not available at the store that is local to you. I shop at more than one Jewel location, but offers are only good at select stores. If I shop at another location near me I cannot use any of the coupons clipped at another location. The offers and coupons should be available and used at all locations not just the one store that was selected in the app. Also some of the free items are not in the stores and they cannot be used at another location. Don’t shop at Jewels as much as I used to, the store is jut a disappointment with the selection and availability of items and this app makes it frustrating. Total disappointment with the entire app.
Jewel At Home Delivery
I have had two successful services prior. It was convenient, cost effective, and easy. However, this 3rd attempt was a disappointment. After signing in I reserved my delivery time. I then went through my list and carefully selected my items. I stepped away from my phone for no more than 10 minutes to help my daughter with something. Though my cart was still full, at the top of the screen I was being prompted to pick a delivery time. I quickly tried to re-select the time I had chosen. Of course every option for the entire day was taken. I was very frustrated, as my daughter has the flu and I did not want to leave my home today. Needless to say, don’t count on the site holding your delivery time for 2 hours. It’s more like 30 minutes.
Checkout line nightmare
The store at 424 W Division is sorely in need of improvement at the checkout line. The cashiers are extremely slow and need training. There are never baggers. I dew like I am at Aldi where you have to bag your own groceries. But not Aldi prices!!!! This has been going on for years. It takes longer to checkout than it does to shop!!! This store should take lessons from Sunset Foods. If there is more than one person in line, they open another register. Not only do they have baggers but they have people who unload your cart. I’m not asking for that but it’s ridiculous that there are never baggers. I had shoulder surgery recently and have to bag own groceries!!!. This is my neighborhood store but will be going to another store because this store is a joke!’n
Good but needs improvement
So I love saving money, and this saves me money. Easy to navigate, but one big issue. When you click on a coupon to see its specifics, you can't return to your place in the coupon list. You immediately go all the way back to the beginning and have to scroll down to where you were on the list. Very annoying and time-consuming. Also, if you have a paper coupon AND clicked on the Jewel mymixx coupon, it won't take the highest value coupon -- it will automatically accept the mymixx, even if yours was bigger. I still use it, though, and I like the free items on the weekend (when they're available, which is pretty rare).
I can never find the my mixx freebies quickly. I never know when new items have been posted and then end up going thru 306 items week after week. If I have been through them once I am good. Separate new from old. I how the chosen coupons can be accessed while I shop to make sure I follow the guidelines. I also hate that when I go to see the details of an offer it remains in a large screen of details or going back takes me to the beginning of the coupons an I have to start all over again instead of just taking me back to the item in the original position of my progress.
Love the savings, hate the app!
I find the savings and convenience of shopping at Jewel to be very good. When I try to clip the coupons for my next shopping trip, it is very frustrating when you tap the information instead of just clipping the coupon. When you go back, it goes back to the very beginning of the listings and you have to start all over again. Ridiculous waste of time! With other apps like Target, it goes back to the place you were just at. This needs to be fixed!
I want to the Jewel Store to pick up packages of boneless chicken breasts. I walked around the meat department and there were not any packages on the sales floor. I asked a clerk in the meat department where the advertised product was at and she walked around the department and could not locate the packages of chicken breasts. She walked in the back room and returned and said “I guess we are out” but you can go up front and get a rain check. That would be fine if I lived closer to the store. Bottom line don’t advertise a product just to lure a customer to the store. A customers future shopping experience and where they decide to shop is determined by past experiences. I was being kind giving you three stars.
Long history with Jewel.
When I was in college I was a summer butcher for Jewel. That helped get my degree. After being out of the area for a few years we moved back to the Chicago area. We have been shopping at the same Jewel-Osco since 1975. They know me by my name. They have been good to me and loyal. As such, they have earned my loyalty. Each week we look for Jewel add so we can plan our weekly meal menu and write our shopping list. It is a ritual. It works!
Not user friendly
There should be option to select all coupons by category. The fact that when you look at the details of a coupon ( I usually do accidentally) and then go back to look at more coupons it brings you to the beginning of the list is BEYOND IRRITATING!!! Fix it! You are not endearing me to buy more at your store by making me look thru all the coupons multiple times. You’re just making me very mad and willing to tell the world to shop elsewhere at stores with better customer service. The app also doesn’t have a contact me option for help either.. probably because you don’t want to hear how lousy your app is
Just for you
I work for jewel & I have yet to use “just for u”. When Even when an employee tried to help (after about 20 minutes) it still wouldn’t work. I too have to ask, is Jewel trying to go out of business? Is this a corporate sabotage? Trying to “fold” Jewel? This is way to time consuming. My battery is almost dead. Your phone number added at checkout should be all anyone choosing to shop at jewel should need for ANY discounts. This “just for you” is like saying only the chosen few who can figure it out get the discounts. 🖕🏻.
Where I like to shop Jewel
I love when I go shopping at Jewel, I feel like I find everything I want and when I put my phone number in. The savings I get are so unbelievable. Not only that I get free food and drinks like tea or buns. I enjoy my fruit and they already cut up fresh fruit makes it easy for me to eat a variety or have a party. I work hard like my husband and the cut up mixed veggies in containers make it so easy to prepare dinner and still have family time. AnaMaria
Coupons don’t get applied, and not enough grocery items
I religiously use the app and one of the problems I have is the coupons don’t get applied to my purchases at the store. This is frustrating because there are items I am only buying because of the app. Also, I don’t feel that the grocery items change much from week to week. I’d like to see more coupons.
No. Jewel-Osco Deals & Rewards does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 97,384 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Jewel-Osco Deals & Rewards Is 13.3/100.
No. Jewel-Osco Deals & Rewards does not seem legit based on our analysis. This conclusion was arrived at by running over 97,384 Jewel-Osco Deals & Rewards User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Jewel-Osco Deals & Rewards Is 13.3/100.
Jewel-Osco Deals & Rewards works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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