Jewel-Osco Deals & Delivery Reviews

I ordered from jewel two times. Both times they charged me for items I did not receive. The second time is the reason I will never use this service again!! I don’t even know where to start. First, when the delivery man dropped off my items yesterday, August 6th, I noticed the bill was $30 higher than what I paid for the night before. Then they forgot the 2 packages of boneless chicken breast along with 1 carton of milk, but they still charged me for those items! So then I called costumer service.....I waited 35 mins before I had to hang up to get my daughter from school. Then I had to call back, I waited another 40 mins to speak to someone!!!!!! Come to find out the reason my bill was $30 higher is because they over charged me on the meats I purchased. Then the lady proceeds to fix the rest of the bill and sets up for my chicken and milk to be delivered the very next morning (Aug. 7th) between 8am and 9am. Guess what!?!? It is 9:45am no groceries and I have been waiting to speak to their costumer service for 35 mins already!!!!!! Mad and frustrated is an understatement at this point! I did screen shot all three phone calls to show their costumer service number and how long I was on the phone waiting to speak to someone. I wish I could post it!

I should have sent this years ago but I love MY Jewel - Starting at the deli, everyone is so nice, especially Candy. Also the bakery women are special like Ahmed - always helpful, every single time. This whole experience started with Bob in the produce section. There was something about him that I knew he was a wonderful person. Then the meats - if I have no idea what to make for dinner, I can count on Mary. One of the nicest people I have ever met. Not to mention Scott and Ian which have been so very helpful. Then the checkout - Charlene, Karyn, Dale and Ryan are probably my favorites. There are so many that I am forgetting but they all work so hard and for us, the shoppers. Thank you for hiring wonderful and talented people.

Sincerely,
Renee

The rewards are useless, points reset every month & you have to spend a lot even to get rewards. Also the so called free stuff for the Just For You is never in the stores & the quantity is very limited or the product is not available. If you don’t get to the store when it opens you’re out of luck. Also a lot of the offers are not available at the store that is local to you. Also the coupons don’t work, downloaded a coupon and it didn’t work. I shop at more than one Jewel location, but offers are only good at select stores. If I shop at another location near me I cannot use any of the coupons clipped at another location. The offers and coupons should be available and used at all locations not just the one store that was selected in JewelOscoDealsDelivery . Also some of the free items are not in the stores and they cannot be used at another location. Don’t shop at Jewels as much as I used to, the store is jut a disappointment with the selection and availability of items and JewelOscoDealsDelivery makes it frustrating. Total disappointment with the entire app.

I thought the idea behind an app to store your coupons was to actually be able to freely use them . I feel like you want to go out of business these new changes have made it so i don’t want to shop here anymore .your employees hate the changes you made- what a joke . So now if you shop at different jewels which I do all the time I have to put the coupon in my cart then another step put it on my shopping list then on top of that add to the store if I change my mind at which store I want to go to on my way home I have to open it and change the store to move the coupons or guess what they won’t apply! Well great by now my phone battery will be dead and I have no more patience. Bit maybe that is your hope. No thanks jewel ! Bad enough you went backward on your checkout systems and then you wouldn’t pay to keep JewelOscoDealsDelivery upgrade , you have to spend money to jump into the running with your competitors .

Read the “5-stars”. A significant portion are comments about the store itself—not JewelOscoDealsDelivery ! Another portion are critical but for some reason the rater chose 5 stars. Read the one star reviews for the real picture.
JewelOscoDealsDelivery is horrible and keeps getting worse. They added ability to add items from the weekly ad then took it away—You can’t add items to your list from the weekly ad anymore which was halfway decent functionality. Does NOT offs deals on things you buy often. “ Just for U”, now “For U” are pretty much non-existent or nothing you want. Took away double pints on fresh fruit. Created sublists in the food categories (separate categories for different kinds of fresh fruit but no real incentives. What was a simple, value added app has become pretty much useless—-is anyone at Albertsons awake at the switch?! I find myself increasingly at competitors. I predict only a matter of time before Jewel goes the way of Sears.

JewelOscoDealsDelivery saves you money and is generally not difficult to use! Very convenient! As someone who knows a bit about jewel both during the mymixx and justforu days, I had found that the people who had trouble were generally users of the old app who did not realize that there are new procedures. From what I was informed, the reason JewelOscoDealsDelivery updated is that the parent, Safeway, wanted to have one rewards service for everyone rather than five or six different services for each store branch. The point of the update wasn't to make it harder, but easier.

I can’t see how many points I have out of 100 anymore in my Jewel app on my phone. I always used to be able to see how many points I had so I would know how much more I needed to spend to get to my next reward. Please put my number of points back in my app on my phone. I have no clue how many points O have every time I go shopping at Jewel. I don’t understand why they would take away that feature! It was very helpful every time I shopped!

I wish they had more gift card deals like they used to.

I wish there was a “Clip ALL Coupons” box, button, or option so it wouldn’t take so long to clip all of my coupons every time before I go shopping. Everything else is awesome!!!

The entire reason I downloaded JewelOscoDealsDelivery is to get my Jewel/Osco savings card in Wallet, so that I could use that and then pay with Apple Pay, back to back, and never have to touch the in-store payment terminal.

For some reason, JewelOscoDealsDelivery will give you a nice barcode display for your savings card, but doesn’t just take that last step of putting it somewhere that’s actually useful!

let’s be honest: Jewel/Osco just isn’t that important of an app to rank being put on my Home Screen. It’s not important enough to displace the things I use daily. So forcing us to open JewelOscoDealsDelivery to get to this display may seem clever to some marketing dbag at Albertsons, but it’s resale just making it harder to use their tracking program, failing to make us feel important to Albertsons, and encouraging us to shop elsewhere.

The store at 424 W Division is sorely in need of improvement at the checkout line. The cashiers are extremely slow and need training. There are never baggers. I dew like I am at Aldi where you have to bag your own groceries. But not Aldi prices!!!! This has been going on for years. It takes longer to checkout than it does to shop!!!
This store should take lessons from Sunset Foods. If there is more than one person in line, they open another register. Not only do they have baggers but they have people who unload your cart. I’m not asking for that but it’s ridiculous that there are never baggers. I had shoulder surgery recently and have to bag own groceries!!!. This is my neighborhood store but will be going to another store because this store is a joke!’n

I have had two successful services prior. It was convenient, cost effective, and easy. However, this 3rd attempt was a disappointment. After signing in I reserved my delivery time. I then went through my list and carefully selected my items. I stepped away from my phone for no more than 10 minutes to help my daughter with something. Though my cart was still full, at the top of the screen I was being prompted to pick a delivery time. I quickly tried to re-select the time I had chosen. Of course every option for the entire day was taken. I was very frustrated, as my daughter has the flu and I did not want to leave my home today. Needless to say, don’t count on the site holding your delivery time for 2 hours. It’s more like 30 minutes.

I really liked using JewelOscoDealsDelivery and the DriveUp & Go service, but the last 4 times I’ve placed and order I received an email saying the order is ready for pickup, then 6 minutes later while I’m still in bed at my house I receive an email saying my order had been picked up. This has happened every time now for the last four orders. I have to call the store and explain to them that I never indicated I’m at the store. This latest time the guy on the phone said he couldn’t bring my order out until I mark that I’ve arrived in JewelOscoDealsDelivery , and I told the gentleman that I can’t mark that I’ve arrived because JewelOscoDealsDelivery said I already picked up the order 6 hours ago. I also called the corporate customer service to tell them this was happening, and they just told me I’d have to call the store. I don’t know who to contact who could fix this. Very frustrating.

So I love saving money, and this saves me money. Easy to navigate, but one big issue. When you click on a coupon to see its specifics, you can't return to your place in the coupon list. You immediately go all the way back to the beginning and have to scroll down to where you were on the list. Very annoying and time-consuming. Also, if you have a paper coupon AND clicked on the Jewel mymixx coupon, it won't take the highest value coupon -- it will automatically accept the mymixx, even if yours was bigger. I still use it, though, and I like the free items on the weekend (when they're available, which is pretty rare).

Jewels is my favorite grocery store if I don’t want to cook I can go get me a bucket of chicken half honey and half hot wings everyone loves them and regular grilled and fried chicken it’s always fresh and when I ask if they can drop fresh chicken they do it 💜💜💜 and your produce, Fresh Meats especially Seafood is the absolute BEST anytime I need something I’m always at Jewels for everything me and my entire family we love to Grocery Shop and see your sales ad I also go to Pharmacy there too Jewels is the BEST GROCERY STORE and when I have a problem you all handle it right there it never happens twice
💜💜💜

JewelOscoDealsDelivery is not user friendly. I have a hard time navigating it and don’t fully understand clipping and in basket. Why so many steps to utilize a coupon??? Most times when I use my reward points for $$ of my purchase it doesn’t actually ever come off my total. What a waste of my time opening JewelOscoDealsDelivery .
Also, do you expect your users to stand around in the aisles of Jewel playing on their phones trying to get discounts? It’s like you need a designated area for ‘App Users’ so we don’t get in others ways while trying to find deals for stuff we’ve thrown in the cart.
If I have JewelOscoDealsDelivery and constantly and punching my number in at checkout, the discounts should be automatic. Too much leg work involved! Not a simple process nor do I find it works 100% of the time.

I can never find the my mixx freebies quickly. I never know when new items have been posted and then end up going thru 306 items week after week. If I have been through them once I am good. Separate new from old. I how the chosen coupons can be accessed while I shop to make sure I follow the guidelines. I also hate that when I go to see the details of an offer it remains in a large screen of details or going back takes me to the beginning of the coupons an I have to start all over again instead of just taking me back to the item in the original position of my progress.

Jewel/Osco offers a very wide variety of food and merchandise(produce, deli, bakery, pharmacy, etc.) which makes it my grocery store so I don’t have to shop at multiple stores that I shop at about 95% of the time. Now that they have organic and meatless groceries that makes it all the better.
The only complaint I have with them is that they could keep up better with the pandemic better such as better cleansing of carts (even though they do offer that to an extent) and hands before shopping.

I want to the Jewel Store to pick up packages of boneless chicken breasts.
I walked around the meat department and there were not any packages on the sales floor. I asked a clerk in the meat department where the advertised product was at and she walked around the department and could not locate the packages of chicken breasts. She walked in the back room and returned and said “I guess we are out” but you can go up front and get a rain check. That would be fine if I lived closer to the store. Bottom line don’t advertise a product just to lure a customer to the store. A customers future shopping experience and where they decide to shop is determined by past experiences. I was being kind giving you three stars.

It is confusing to use JewelOscoDealsDelivery at first and no one at checkout seems to want to train you, so you slow down the lines until you figure it out. Once you figure it out it is a pain to go through. One thing that would greatly improve JewelOscoDealsDelivery, is fewer discount coupons focused on areas that I’d be interested in. I spent 10 minutes scrolling through pages of coupons most of them no relevance to me at all. UnlikeApps from other stores, you can’t use it to find products in aisles or to know if it’s in stock. Let’s just say there’s lots of room for improvement with this one.

I love using the Jewel App to order my groceries for store pickup. So handy to use plus the people at the Elburn Jewel are so friendly and helpful. Area for improvement is in how you can add items after you’ve checked out. Not the most technical person but I can never seem to accomplish editting. Have a question, how can ordering on line items allow you to get sale pricing on items? Sometimes you can and on other items you can’t. Great service - thank you

I find the savings and convenience of shopping at Jewel to be very good. When I try to clip the coupons for my next shopping trip, it is very frustrating when you tap the information instead of just clipping the coupon. When you go back, it goes back to the very beginning of the listings and you have to start all over again. Ridiculous waste of time! With other apps like Target, it goes back to the place you were just at. This needs to be fixed!

When I was in college I was a summer butcher for Jewel. That helped get my degree.
After being out of the area for a few years we moved back to the Chicago area. We have been shopping at the same Jewel-Osco since 1975. They know me by my name.
They have been good to me and loyal. As such, they have earned my loyalty. Each week we look for Jewel add so we can plan our weekly meal menu and write our shopping list. It is a ritual. It works!

There should be option to select all coupons by category. The fact that when you look at the details of a coupon ( I usually do accidentally) and then go back to look at more coupons it brings you to
the beginning of the list is BEYOND IRRITATING!!! Fix it! You are not endearing me to buy more at your store by making me look thru all the coupons multiple times. You’re just making me very mad and willing to tell the world to shop elsewhere at stores with better customer service. JewelOscoDealsDelivery also doesn’t have a contact me option for help either.. probably because you don’t want to hear how lousy your app is

I work for jewel & I have yet to use “just for u”. When Even when an employee tried to help (after about 20 minutes) it still wouldn’t work. I too have to ask, is Jewel trying to go out of business? Is this a corporate sabotage? Trying to “fold” Jewel? This is way to time consuming. My battery is almost dead. Your phone number added at checkout should be all anyone choosing to shop at jewel should need for ANY discounts. This “just for you” is like saying only the chosen few who can figure it out get the discounts. 🖕🏻.

I love when I go shopping at Jewel, I feel like I find everything I want and when I put my phone number in. The savings I get are so unbelievable. Not only that I get free food and drinks like tea or buns. I enjoy my fruit and they already cut up fresh fruit makes it easy for me to eat a variety or have a party. I work hard like my husband and the cut up mixed veggies in containers make it so easy to prepare dinner and still
have family time.
AnaMaria

I religiously use JewelOscoDealsDelivery and one of the problems I have is the coupons don’t get applied to my purchases at the store. This is frustrating because there are items I am only buying because of JewelOscoDealsDelivery . Also, I don’t feel that the grocery items change much from week to week. I’d like to see more coupons.