Belk Reviews

by LDWillis

I just spent 1 hour, 15 minutes on the phone with a customer service representative who seemed inept. After she finally realized she didn’t know what she was doing, she put a supervisor on the phone — who frankly wasn’t much better and identified herself as Taylor in North Carolina. To make a long story short, I wasn’t aware that the current 70% off sale on your website is for this app credit card holders only. I own that. However, it should NOT have taken that long for that to be explained to me. There were other things that occurred during the telephone call — while I was on the phone with the initial CSR — but honestly I’m too annoyed/angry right now to even get into it. Suffice it to say I do HIGHLY DISAPPOINTED in the extremely poor customer service I just received.😡😞

by Jojogreene

For some reason, when I last updated my this app app, my default payment switched from my current bank to an old account linked to my this app card that I no longer use. I made my payment in haste as usual BEFORE the due date, and did not check to ensure the bank account, as it hasn’t changed since before 2017. Totally my fault, but an honest mistake. Upon receiving a call from this app saying it did not go through for insufficient funds. Again I logged on and made the payment again in the same way just thinking that I must have been distracted and it didn’t go through. After a second call from this app, I realized something was amiss. This time I checked carefully and found that the default bank had been changed. However, I was told that bc in the terms it says IFs twice in a 12 mo period results in account closure, there was NOTHING they could do. It hurt my credit score automatically. I’ve been a LOYAL this app customer for YEARS and they are “sorry and wish there was something they could do.” I realize it was my fault but it was an honest mistake. I thought I would leave this here to help some other ‘very busy and use Belk for a reason’ person who this app will NOT help if you aren’t careful!

by 2558975431356

I have made two purchases online with this app in the past six months. They have both been nightmares. If I weren’t so desperate to get the product I needed I would definitely shop somewhere else. I know people that work for this app —-I want to support this app!!! but it is almost impossible to buy something online. During this last transaction, I have had to login three different times every time I tried to check out. finally I tried checking out with PayPal and had to login a fourth time. someone needs to fix this. I don’t know anyone else that would do all this. In addition the last time I ordered from this app I paid with PayPal and it was an absolute nightmare because I had to return things. Also my order was duplicated four times online. And please know, this is not me. I’m a website designer and an online instructor I know how to order things online. But something is wrong.
For example, right now I have written this feedback to help. I can’t submit it because I have to choose a nickname and every nickname I choose is already taken 🤷🏻‍♀️ bypass the nickname and take the feedback

by Gavevahna

The prices are great but not worth the hassle of online shopping with them due to Synchrony bank they use has no communication with each other.
If you call this app CS they do not have access to card info as your order has already been cancelled, you MIGHT get a text confirming that you the cardholder made the purchase AFTER the order had been cancelled.
When and however you do manage to get through to Synchrony after, at the very least 1/2 on hold, they will tell you it’s fraud prevention. Then, they tell you to place your order again. I placed my order again and……it was cancelled. So this app can’t remove the cancellation or access to why it was cancelled. Synchrony cancels it for fraud prevention, yet the order can’t be reinstated to ship.
Synchrony ,once I got through to them, said the restrictions have lifted and with no further issues. WRONG AGAIN placed another order, CANCELLED 😡 Only 1 of my 5 orders has been shipped without being cancelled.

by Jan Ellen

Online site does not do these things:

1. Does not have a previous orders sections that customer can see what they have orders in past days,weeks,years.
A. There is a place where it says check in order but I don’t keep previously ordered numbers so they don’t you can’t do any further checking.
2. When type something in the search bar and then clicking on the “go” button right after it, you can’t go back to the search bar where you typed something in to check on another item in drop down list as their isn’t any.
3. Also, I sign in the first time I go to the picture of the house on the far left( on cellphone app) to check and see what percentage of sale items there is. Then go back to main page and click on shop.
And then I am forced to sign in and then go to the shop picture at the bottom pick out what I want and put it in bag then I should go be going to checkout but ohhhhh noooo, it makes you sign in again whether it is your account or guest or something else that I can’t remember.
So then I pick guest as it won’t let me use my account and then when I click on checkout it forces me to use PayPal ( which is the second choice)
Belks really needs to update their online shopping website very much.
Sincerely,
Janet Arthur

by Belk Customer Since 1972

Today, I was in the this app store in Mt Pleasant, SC. I saw several items I wanted, 5 to be exact. I did not purchase them in the store because I had left my $15 Reward Bucks certificate at home. I decided to go home order them on line and use the store pickup service. Thinking this way I would pick them up tomorrow. Once I had put the items in my basket, clicked on check out, selecting “store pickup”, I received the message “item not available in Mt Pleasant store”. This message was not just one item but for all of the items in my basket. I find this very hard to believe since I was in the store just an hour earlier and there were multiple items of the items I was attempting to purchase. If it is too much trouble for the this app store in MP to offer this service then the website should just state “store pickup service not available in MP”.

by Leelee92893

I see some of the comments are the same reading the new iPhone 13’s, Belk use to work phenomenally, but all I can do is login go Belk of the iPhone 13 with 5g. I am not able to shop or do much mor with out getting the spinning circle of death only for it to never work. I also have an iPhone 11 for work and Belk works just fine shopping and all. I’ll just have to use the website versus Belk until this app can get this issue fixed.

This is an update to my previous statement with issues. Just as everyone else has noted Belk is useless as I am still unable to purchase anything using Belk . Belk no longer loads my cart, allows me to add items to my cart, or check out.
The most that I am able to do in Belk is browse. Still just have to use the website versus Belk .

by IrishCharmer11111

I promise you I will never shop with this company either through Belk , online or in their stores! I made an online account with my name, address and email because I was thinking of ordering a purse, which I did not do.

I did NOT sign up to receive irrelevant emails, nor did I want them. However instantly I was bombarded with 6 or more emails A DAY, EVERY day starting in the middle of the night while I was trying to sleep! I’ve made many attempts to try to stop the emails. I get a screen that says it may take up to two weeks (yes 2 weeks) for the emails to stop, but they keep coming….at least 6 EVERY DAY! Yesterday I started receiving the emails at 3:00 AM, then another one at 9:30 AM, then 1:20 PM and again at 5:30 PM. In only 12 hours I received 4 friggin emails from this company with 12 hours to go!

This is such an invasion of my privacy! This company obviously has NO respect for their customers. I’ve had no problem stopping emails from other companies, just this one! They refuse to respect my wish to unsubscribe from their emails! This company won’t even let me remove my name, phone number or home address from my online account. I’ve and tried.

My $$$ will go elsewhere! 😤

by Jujululukukufufu

I have been trying to order one item since 11 a.m. I have had to put all of my information in so many times that I’m sure the hackers are delighted. To say I’m frustrated is an understatement. So far I think I have paid. 4 times, created new account twice only to be told that that email address is already taken. So I tried to cancel— no good. I’ve tried calling. I was put on hold for 30 minutes, and then they just hung up on me. I called back and I was put through the same dewloop again. So the bottom line is I started all over. This time I got all the where are you to the end and was prompted to create new account.

I clicked out, and now I’m going to see if I get any emails. If not, I plan on burning my card.

by Avenged HD

I tried for several days to place an order but the discounted price would not show up on the order list. It also wouldn’t take my birthday coupon. I tried several times, I called customer service 3 times and one person suggested I try on a desktop computer and the other two had no clue. I tried emailing a request for assistance and got back a message suggesting I call customer service. I never got the order to go through though the polite service reps all agreed the items were showing as “on sale” and there must be a glitch. I did not get to use my birthday discount nor access the sales. ☹️ Very disappointing! I have used Belk before with no snags so it does work- they just need a plan for when it doesn’t. Apps are not helpful if they don’t work. I like this app and their quality items.

by 2brain Cells

Disappointed yesterday when I ordered 2 pair of jeans for my son. Put in a size that would have fallen to his knees for 1 pair. Called customer service. Listened to music for a while-understandable. Then recording suggested going to this app credit and sending an email. I did; explained my error, asked if they could change the error to the correct size. This was within 10-15 min of checking out. No one had started working on order yet. Received a response that “CUSTOMER SERVICE” was not allowed to make any changes to orders. I could understand if I hadn’t signed in to my account with 2 step identification or if my request was going to change the total that needed to be paid. Very frustrating.

Also, I have spent a pretty good chunk of change at a Belks online. Somehow, even though my total is well above amount needed to use coupons; every time I tried to use any coupons I got $0.00 off-very different from when I shop in the store.
This is the 1st time I have had these issues when using Belk .

by Shamarrah

I have been having issues logging in on the shopping side in Belk . It works great on a computer and on the credit card side in Belk , but when I log in to shop, Belk won’t log me in. I have already emailed support but was only told it will be forwarded to the correct department. I tried deleting Belk and reinstalling, but still no change. It’s really inconvenient and if I want to “favorite” anything, I won’t be able to view my list since I cable get into my account. Im giving it 3 stars because I’m able to see my card activity and pay my bill but other than that, I can’t fully use Belk . I hope it’s not an isolated issue and can be fixed soon. Thank you.

by Rlmcnutt

I’ve tried several times to get this corrected and don’t expect this to work either but it doesn’t show on your side but I have this account and an old one that keeps showing up. It has caused me to be late with payment because the old account shows I owe nothing and I mistakenly assume I’m looking at my active account. I’ve tried to get the old account removed because it won’t let me go to my new account. Every month it’s a chore to find my new account to make a payment. App is useless! I have to go thru hide and seek to find it finally remembering I have to bring up FULL website to make a payment.
I just want ALL of the old account wiped off. Please!!
Thank you

by PuzzleLadybug

As far as buying makeup, perfume or certain items, online shopping maybe a lot easier for some, but I believe people like the experience of getting out and going. When purchasing clothes though, I do not
like buying them online. I like trying seeing the material and trying it on and seeing how it actually fits. Just because I love it hanging up, doesn’t mean it’s going to look good on me. Also, one size does not fit all. It depends on the material and how it’s made. I have tops that range from Large to 3x that I wear. And the hassle of having to send stuff back is a nightmare.

by AngryMom31763

I love that I can order online but I really hate the way the local store search and add to bag feature is not user friendly.
Even after sliding the button over to the store I want to shop at for pick up.... I still have to check availability (this should be automatic after sliding the button as stated previously).
And what’s even more annoying is having to check every size !!!! Individually!!! That made my shopping experience take over 3 hours!!! That is madness!
I also have noticed that the entire store is not on the site. Things like candy I have seen in store, and tons more.
Plus, I should not see items that are NOT available in my store, again another issue I noticed hunting for sizes in my store that WERE available for pick up at my local store. Just make an option to ship if the item is not available in my store because all it says was not available or something.
Very frustrating trying to make purchases!

by Cynthia Jeans

I can safely say I am a Belks Gal hands down. I shop almost on a weekly bases. What I love most (besides their products) is the customer service. I purchased and item (super fast shipping) and when delivered it was wrong ( this doesn’t happen often). I reached out to a representative via email and she told me what was delivered is correct. I must say it didn’t sit well at first so I sent her a photo copy of my order from my phone can you say convenient) . A couple of days later I had an apology, and my order( a matching king pillow sham from precious order on the way). Their ability to correct the situation swiftly won me over. It wasn’t “just too much” to take care of me! #foreverbelks

by Class Clown 77

I spent 4 hours Monday night ordering my Christmas list for my family with my new credit card. Went to check out and it froze. Finally the site started working but several items were now unavailable. Got all that fixed but it said my total was over $5,000. Went back in and found everything was in lots of up to 10 for each item. Cleared that up and was ready to use my reward card and they wouldn’t take my I and my password. I hit the button for help getting my ID and my password but I needed to know these to get help so I decided to pay through Apple Pay but they said my shipping address was invalid. After 5 tries it took my shipping address but then it said my email address was invalid. I couldn’t deal with it anymore and decided I would go back Tuesday morning. My cart was empty. The 42 things I wanted was all gone!!! I did start all over but they wouldn’t let me use my first time shopping w my card discount! I’m unable to go shopping so I was stuck. I will be really hard up to use the site again!!!

by Tarheelbilly

For the last few months, I have had a difficult time paying my bill through Belk . It tells me my password is incorrect and then I try too many times and it makes me change it. The password is correct. So, I change it anyway and then next month- boom - same problem. Now it works when I shop and login to charge on my card but doesn’t work to pay my bill! Crazy! Please fix it! I do love this app, but may be forced to go back to mailing a check. Don’t have time to change password every single month!

by Mrs Yelvington

I recently started shopping for my niece and nephew for back to school stuff. I had added everything I might buy to my cart, but as I usually do I changed my mind about several items after I had looked at everything. Wanted to remove my least favorites as my total had added up very quickly. However, my app is not letting me remove any of the items I don’t want from the cart, so I cant check out. I have tried multiple times, for the last three days and it still isn’t working. I have 29 items in my cart and can’t keeping shopping because I have the “maximum amount of items”

by Belk Fanatic

I am a completely devoted this app’s customer! My mother always shopped at this app and I have always done the same. My daughter is not as devoted as I am she will shop other stores. I won’t I always find what I want and the Customer Service is always the best. This last year has been rough on the shopping industry but the stores are open and people are shopping again. I shop online then just go pickup. Shipping hasn’t been bad even through Covid. Thank you this app for keeping this penny pinching lady from going broke! I use my this app Reward Dollars with coupons and sales and love it! Thank you!
Happy Customer in SC

by #DoctorWhoForever

Ok listen, my prom is in a week. I’m always working or at school so I can’t ever go out and buy one. Today, I travelled from one this app to the next trying to find a prom dress (obviously, you don’t carry bigger ish dresses). After going to the last store and being told “No, we don’t carry prom dresses, but, we have a catalog if you want to look through that”, I just go online and end up buying a prom dress that won’t fit my boobs. Ok, ok, not even five minutes later I get an email saying my order has canceled. How? Literally, how? My card is fine, I’ve used it before to buy things in store and online, so what the heck? Contacted customer support, nothing. Called the numbers I was given, nothing. I’m literally screwed.

by Bikeraro

This site used to be easier to use. Now it’s hard to just get to what I’m looking for without jumping through so many hoops. Sorting doesn’t work well either. Also, some items show up when looking at “sale, lowest price” and others in “clearance”. Shouldn't the clearance items be included in the lowest priced ones? Also, when I place an item in my bag I’m asked if I want free store pick up and when I say “yes” I’m told its not available. Bedroom slippers are hard to find. Checking kitchen dining and entertaining I tried to sort lowest to highest. It showed nothing below about $340! Then I found dish towels for $7. They really made the shop spend hours and work hard. Your IT is lousy.

by Jemimie5

First, I Love this app! It’s always my first choice whether shopping for myself, or gifts. This new app...very frustrating! You click on ‘click to enlarge’ and all you get is a screen that has all the views, about the same size as they were before you ‘click to enlarge’, and you can’t zoom in on them. It’s useless and frustrating. The old version was very friendly to both enlarge and zoom. I have passed on purchasing some items because I can’t determine certain things without zooming. Please fix this!

by HappyShopperSuzy

I love belks they carry all my favorite brands. I don’t shop on line very much. I love to shop in the store. Most of your employees know me when they see me. They are all super nice and helpful. I get very lost in time when I’m in there. Especially the women’s store. Thanks to all your employees. Especially in purses. Rhonda and Cathy. I do miss Lucy who use to work in shoes. They all work hard to find you what you want. Makes me feel very vip.
Suzy

by Shel Leigh

Associates in River Hills Mall Kerrville including Patrice, Liz, Tamara, Lisa, Kathleen, Maggie, and Michelle In jewelry and Michelle in fragrance are always friendly, professional and go the extra mile. The store looks great and all of management are obviously hands on and great leaders. ( Chris, Vann and Karina) Kellie is great on visual. I only order on line when I can’t find exactly what I need in store which is not usually an issue. They always offer to order for me.
Thank you!

by Pmartin500001

I love shopping this app, but I don’t find that applying reward dollars online is easy. I have to do multiple logins to get to the certificate, then the site requests that the very long number be entered manually, which means I have to log into another device to see the numbers and enter them at checkout. It’s clumsy. If you have this app dollars, and you’ve logged into your account, why not a link to just apply the credit? I’ve wasted some credits because it’s too much work.

by DangThisReview

I had a gift card I wanted to use but the website was so difficult and slow to use-I have up and downloaded Belk . Belk was much faster and easier to use. My only complaint was that occasionally the pages would jump back up the page after looking at a certain garment. Other than that, no problems at all.

by Batt Girl

It never gave me an opportunity to say this was a gift or write a message for the gift. It also didn’t pick up the address from the gift registry to ship directly to the bride ad groom. I’ve never sent a gift from any other registry without these options. It also didn’t give me an opportunity to sign into my account once I was in check out and didn’t realize I wasn’t logged in. Plus if didn’t remove the items from the registry.

by Jul C.

I learned about you when I saw someone just days ago wearing one of your items that I loved! I was excited to sign up & get your new customer discount, but was so disappointed when I filled my cart with the item I saw & a bunch more only to find out at checkout that none of them applied for the discount because they were on clearance. Especially after seeing the cost of shipping as well I had to remove most of the items from my shopping cart. 😞

by Kimberly_quilts

I love shopping with this app. They offer a better selection of gift items at great prices versus the everyday department stores. I was able to shop for unique baby shower gifts for my new grand daughter, and even found adorable mermaid items that I hadn’t seen anywhere else!
Shopping from my phone through Belk makes shopping a breeze with my busy “no time to rest” life.
this app also has some of the best coupon deals I’ve found anywhere! They are always helping to save rewards card members even more.

by Anada Love

I’ve been shopping at this app for many years now, both in store and online! I was so grateful when they started their online business making shopping easy. Now they have added the this app app for the ease and comfort of their customers. I can shop while waiting patiently at DMV and not focus how long the lines are, while waiting at the doctors office, etc. LOVE YOU GOOD FOLKS AT this app!