Sprouts Farmers Market Reviews

by Mrs. OIII

We have a new Sprouts in my area- I’ve just left from my fourth visit. The first time, I found out at the register that I would have paid less if I had downloaded SproutsFarmersMarket . The second visit, I found out that I had downloaded SproutsFarmersMarket and nothing I purchased applied to the discounts. The third time I deleted SproutsFarmersMarket and was told that with Sprouts bags I would have received a discount and that the reason I didn’t get a discount last time was because I hadn’t created a list in SproutsFarmersMarket . This fourth time I took the time out to scan every single item in my basket on SproutsFarmersMarket , then proudly had them scan my barcode as I waited for the prices to tumble. Imagine my surprise when absolutely nothing changed. This time they told me that I had created a shopping list, rather than clipping coupons. Now I will need to go through the store’s inventory on my phone to clip coupons for the items that I may or may not want to buy, then walk through the store and go through the store’s inventory to find the items. What on Earth does SproutsFarmersMarket actually do? Why would I follow through on this process? This is not the way I shop. Unfortunately for those of us without time to peruse the store’s inventory online, then battle through the tiny aisles to hunt for the bargains, it looks like we’re destined to overpay or go to the grocery stores with loyalty cards.

by Kim121819

Started using SproutsFarmersMarket for things like pick ups, over my time I have noticed issues after a handful of problems when it comes to using SproutsFarmersMarket .
#1 if there is any items missing in a pick up, there is no way to go through SproutsFarmersMarket and inform the store or anyone for some kind of refund or credit.
#2 when I tried to come in a resolve the issue, the workers had to guess and figure out what to do. We basically had to exclude SproutsFarmersMarket and guess our way from there, which was a hassle for everyone involved.
#3 SproutsFarmersMarket is also pretty crappy on anything involving the aftermath of placing your order, you can’t add onto your order (even though it says you can), you can’t tell the store when you’re on your way, and it is difficult to find any customer service number.
#4 when they text you about updates the only way you can respond is through A WHOLE ‘NOTHER APP. Like why do I have SproutsFarmersMarket on my phone or why are they texting me if I can’t even approve replacements? Like I tried responding and I got an error telling me if I want the message to follow through that I have to download instacart.. great.
#5 (more of a complaint than it is an issue) they started charging for purchases over 30$.. if you are charging people for a service that is free EVERYWHERE ELSE (grocery store related) then you should probably have better recourse for problems like these.

by Dancebarns

I have tried to use SproutsFarmersMarket twice. Every time I go to a new page I am told I need to sign in. I started shopping and hadn’t signed into SproutsFarmersMarket . There was a coupon available and when I tried to use it I was instructed to sign into SproutsFarmersMarket . I signed in, and my shopping list was lost. I started the shopping list over, and I was able to select items I had purchased before. I selected the items I wanted, and went to the SHOPPING section of SproutsFarmersMarket so I could add to the list. I was now instructed to sign in again with Instacart. I can’t seem to get in there, and now I don’t know where my current list is. I give up. It’s a shame because I really like Sprouts but with COVID only do store pickup and since I can’t seem to get SproutsFarmersMarket to work I will just forgo shopping here. Also, the last time I was actually able to finish shopping-it took at least three tries then too-I found the search engine extremely difficult to use. One time I could find the Frozen Foods search area, but later when I tried to find it SproutsFarmersMarket wouldn’t go back. So disappointed because I really love Sprouts selection.

by C-19 Exausted

I recently started using Sprouts which is great. Friendly team. However the Instacart system for pickups failed. Instacart at first offered to deliver for free but I did not want to put someone out when I just wanted to run down and pickup. I did not know the system was failed. Later when the second pickup windo failed to show. I called the store to find out Instacart system failed. Realizing that delivery was by outside shopper I called Instacart back all they could do was cancel the order when I asked about free delivery too much time elapsed and wait 3 to 5 days for the hold charge on my card to be refunded. But I could re-enter the order as delivery if I wanted. So I did. Then SproutsFarmersMarket informed me delivery was not avail to my address. So I have put the order as pickup again. And I will wait until I get notification the order is being filled or will cancel when I have to order somewhere else. Sorry Sprouts would like to buy from you vs Whole Foods who now provide pickup orders from the discarded fruits, vegetables and out of date meat and fish.

by Veronica Combs

Both on the browser and within SproutsFarmersMarket you cannot change your pick up time. It picks an automatic time for you and of course you can view other slots but when you select to click a different time nothing happens so it’s kind of frustrating because I need to pick up my items at a very specific time but it’s not letting me. Thankfully I downloaded the Instacart app and ordered my sprouts items there, it was easy and let me pick my delivery time!

The Sprouts app looks sort of old-fashioned so I prefer ordering on the browser or on instacart which is sleek and modern. The overall search bar on the Sprouts app was hard to find. It’s the little magnifying glass on the top of the page. I needed a magnifying glass to see it.

Of course if any of these things are changed I will give it more stars. I love Sprouts though, it is a great store, with good quality products, so my rating is only a reflection of SproutsFarmersMarket .

by MimeX2

Normally SproutsFarmersMarket works well, a little glitchy sometimes but does what I need by pulling up a digital weekly ad and I can create a shopping list easily from it. The last 2-3 weeks, the digital ad link has not worked regardless of the device I use (iPad 6thgen or iPhone XR both running up to date OS). Also tried taking the long way by using the regular ad, clicking on an item to get to the digital ad button there but an individual item’s digital ad button is also not working. It appears the digital ad hasn’t been loaded at all.

I would like to see the digital ad be a default setting and/or a choice to automatically display. Couldn’t care less about seeing the regular ads since it takes multiple steps from there to add it to a shopping list. Hope the digital ad gets resolved soon or I will likely skip my regular trips to Sprouts. I do my shopping lists religiously to prevent over/under buying and this is a deal breaker for me.

by MovieMist

What happened? SproutsFarmersMarket (and the website) worked pretty good until the holiday offerings were added. Now I'm perpetually stuck on that page. Try to search an item? I get the holiday offerings. Click on department? The holiday offerings. Click on my cart? HOLIDAY OFFERINGS. I tried to just log onto the website on my computer... same thing. Even tried on my work desktop computer... same. Basically SproutsFarmersMarket is no longer useable for shopping and the same issue is happening with the website. I have to do my orders directly through instacart but instacart does not seem to recognize sprouts coupons. Hope this gets sorted out soon.

Welp. Here we go again. When SproutsFarmersMarket works its pretty decent. But every time there is an update, it seems they do not run beta tests to make sure it's still functional on all platforms. I've been trying to check out for 5 days and nothing. Just an endless circle of errors every time I try. Guess I'll be going to Whole Foods and Safeway.

by 2YZ2 Play

Well, I can always ask the long-time help where things are so I don’t miss the isle #s.
But I fail to get your app to run on my iPhone 7 while I am in your store so I work at home saving my list as screen shots. Please advise, thank you.
Well, that didn’t happen. I can get my Albertsons app to work in your Lake Mead store, but even your staff say that the store’s Net works badly. Today I had an 11 dollar and change shopping list but could not show what to buy. Is your business that well off that you can keep it difficult to do 21st Century shopping??
But that was last year. Now:
Well, I tapped on my shopping list and the program opened with Rate Us. Bad idea. But I’ll tell you what, just because organic food has less of a chance of poisoning us, it shouldn’t cost more especially since live customers buy more than sick or dead customers. Does that make sense?

by Nacawa

I love sprouts, but the application needs improvement. I would like to see these improvements:
-One of my biggest issues is that the cart does not notify you if something is removed after you have added it.
-Another feature I would like to see added is the ability to add items from the pdf ad, or show all ad items within the digital ad. That option seems to appear and disappear on the digital as side by only showing “front page” item.

Issues I have encountered are as follow:
-items that are added do not appear in cart, but are shown as entered in the shopping window (shows as plus +1, but is not in the cart). This typically happens when I use the “buy it again” shortcut.
-the search feature permanently stay open and interferes with being able to use your he menu options at the top. The only way around this is to click on “search” again, which temporarily closes it, only for it to show up again once the next page loads.
-not being able to click on links that should be functioning - this happened from time to time and is not specific to one thing. It varies widely and can be the weekly ad link to going back to the front page.

by Mean_Cake

SproutsFarmersMarket is ok - a HUGE improvement over what it was a year ago. Love that the coupons tell you if you’ve got the item on your shopping list or not, and that you can add the associated item to your list from the coupon screen. However there are still some things that aren’t super convenient. There’s no way to clear your whole shopping list at once. Each item has to be tapped individually, twice. Once to delete, and again to confirm the delete. That’s 50 taps to get rid of a 25 item shopping list from last time, just so I can start the new one. Just no. It’s enough to make me not want to use the list. As for making a shopping list, being forced to choose how many pounds I’m picking up of individual produce is irritating. Just give me a button to “add to list,” default it to 1 lb (with ability to change it if you want to) or qty 1. Basically as a user you want to have to touch an app as few times as possible to get your task done, and in this area they’ve missed the mark. A couple hundred taps just to make a shopping list is A LOT. I’m sure it’ll get better with future updates.

by Yeetleyeet

I love what the sprouts app does, but I don’t I don’t really love how I have to get there. It’s a little difficult to navigate. Design really should be reconsidered. No drastic change to the concept, just maybe more easily discernible buttons and tabs. Also having to scroll to the right to get to the digital coupon button is slightly annoying. The side bar is a little strange because you could easily put all those options on the front. I would highly suggest if you did place all buttons on front for the option to be to scroll up and down not left to right. This is what most people are used to when using the most frequented apps like Facebook and instagram. Lastly, the handwritten-like font is not quick to read. I get the whole farmers market vibe, but for an app it needs to be something a little more simple to the eye.

As far as use, it’s kind of awesome. I definitely find myself looking for and using new coupons and the hello savings offers. Never use the grocery list option though.

Hope this helps. Best of luck.

by Smithh00016

I work for sprouts and all the customers say SproutsFarmersMarket is hard to use. I find that ridiculous because it is fairly simple. I got used to it within 5 minutes of exploring it. There are only small inconveniences that could be fixed.
1) when clipping the coupons, the ones you recently clipped will go to the top. Sometimes I don’t want to see those anymore because I don’t want those items. I press the “clipped” button to try and “un-clip” them but they won’t go away.

2) customers constantly complain (Daily) that there is no “clip all” button. I tell them to take a minute in their car to clip all the ones they want since there are usually 2-3 pages worth of coupons. They get upset and say “THERE NEEDS TO BE A CLIP ALL BUTTON.” I try to tell them there is nothing I can do but they storm out.

3) lastly, after a coupon has been used, it won’t disappear, making it look like you can use it again. I’ve learned not to trust it because I have tested it out and the coupon won’t be used again. Customers lie and say they never have used the coupon before, when they did, and that’s why the coupon is still there. So now the company loses money because of an app not being able to take down a coupon that has been used. This one would be the most important to fix.

Other than that I think SproutsFarmersMarket functions well enough and is great for looking at products.

by Khamarupa

Updating my review after the nice response from the developer. I’m hoping the shopping list portion of SproutsFarmersMarket will be improved in updates to come. There are many things I like about SproutsFarmersMarket and I look forward to the improvements.
Original review:
My biggest complaint is that the shopping list is very inconveniently designed. I wish it would allow me to only show checked items so that each time I visit the store I can uncheck once I pick up the items I need. As it is it shows me the entire list and I have to scroll back and forth constantly to find what I need. It’s time consuming and hard to follow when in the store. There aren’t sufficient organize/display options for the list so it can’t be used efficiently as my weekly shopping list. I hope updates will make it better!

by Aprkasinova

I feel like SproutsFarmersMarket developers are really listening to its users. It’s much more effective and easier now to navigate through the weekly ads, and the “Home Store” feature no longer asks me what my preferred store is every time I revisit SproutsFarmersMarket . Still not in love with every flavor of every everything listed one by one...it’d be great to have items with multiple flavors perhaps listed on a new page or pop-up window, if you were to click on that item, if that makes sense. Since I know absolutely zero about app development, that very well could sound ridiculous. Also...I usually don’t need to know how many pounds of anything I’m buying, so I wish I could avoid adding the quantity when populating the list. It’s a nice feature to have and I can see the value if you do need a specific quantity, but it just adds extra work to the task so I’d love to see it be optional. Still, great job! Thanks for listening to us.

by Me Hashtag

I really want to love SproutsFarmersMarket. I love sprouts but I have a newborn and two toddlers so i love the convenience of grocery pick up. However SproutsFarmersMarket is almost unusable. I’m not able to use the search bar to look for what I’m specifically needing. It’s just too hard to add stuff to my cart. I literally have to click “departments” in order for the search bar to work. It takes forever!

Also, it would great if you included more pictures of the products and more information. I want to add pitas to my cart but I can’t read the bag to see how many pitas are in the package!! It’s very frustrating. I’m probably going to go back to Whole Foods until SproutsFarmersMarket is improved.

Another problem I’m finding as I’m using it more: the buttons to choose departments don’t work either. I’m trying to just view the produce department but it isn’t working.

by Pb And Cacao Mom

LOVE it so much but it’s slow to open when at the stores, especially store 234 on Genessee in San Diego. I’ve had TONS of customers wait while they try to open SproutsFarmersMarket in the store and then just decide to forget it. They lose out on coupons and the store reps that promote SproutsFarmersMarket look bad. Some people that downloaded it have told me they’ve deleted because they are frustrated with not being able to use it. It makes me sad to see people missing out on savings. Please work on making it more accessible and also have the stores upgrade wireless.

The digital coupon section is underrated, it’s full of great deals in addition to the weekly sales. I highly recommend opening the weekly sale section while preparing your grocery list and clipping coupons from the digital coupon section while at home. Then, save your barcode to your apple wallet or take a screenshot of it. This way if you have trouble opening SproutsFarmersMarket at the store, you can still use your account at checkout.

by PassedMyPrime661

I’m an employee of Spouts and every so often we’re given mobile coupons for free items. Normally after we clip the coupon and have received the item through check out the coupon is taken off of SproutsFarmersMarket . Recently that has not been the case. The coupon remains in my list as of it hasn’t been used at all. The other bug I have discovered is again in the mobile coupon part of SproutsFarmersMarket . When clicking at the bottom of the page to go to the next page it only refreshes the first page. I figured leaving a review was the easiest way to let you, the developers, know of these issues as I see that you’re fairly good at responding to those who have left a review.

One suggestion I would make is that you include the location an item could be found within the store. It may seem like something redundant to include but the way Sprouts chooses where to stock some of their items is really quite out of place for most things and a lot of customers have difficulty finding stuff most of the time. It might be more trouble than it’s worth on your behalf but it’s just a suggestion.

by Appreciative Music Lover

Loaded with shopping features that do not exist on other food store apps. The Shopping List is the best. You can keep your weekly routine food purchases stored there and Sprouts revises the price if its on or off sale- now that really works for any dedicated shopper. If so easy to search items, individually or in each department. This allows you to shop sections in the store and no exactly what is available and on sale. Super easy and amazingly cost efficient. No other food store app (conventional or healthy focused) offers these features SproutsFarmersMarket clearly show Sprouts shoppers that the Sprouts coronation cares enough for their shoppers to provide them with a great shopping app. By the way - I was not paid or do I work for the company.

by Abymacs

Do what my favorite competitor of yours does ... connect customer phone number to SproutsFarmersMarket and the register. Customer enters phone number on pin pad at the beginning of each sale and all list items, digital coupons, Fab! 5, $5 Friday savings go straight to their purchase when it’s scanned at the register. I’ve never missed any discount with their app method.
Just a moving forward suggestion; I shop my Sprouts regularly as well as my Albertsons. I know my stores and product locations. On a lazy day, I can browse and take my time at either store. But when I’m in a hurry? My Albertsons app is a much better tool for getting me in and out of the store in a timely manner with all my savings guaranteed.
I really, REALLY love Sprouts; I prefer your brand products, produce and meats but in reality? A much more progressive and user friendly app will make Sprouts my #1, instead of my #2 grocery provider! I’m looking forward to a much improved Sprouts app future.

by AHGIFT

I have never used something like this before…. I am antiquated. However, I just love SproutsFarmersMarket and I absolutely love to be able to create a shopping list that I can print up and take with me so that I don’t forget to purchase the item that I really want. It takes me 55 minutes to get to the sprouts store on the weekends so the shopping list is very helpful!. I will say that with regard to the coupons…I might spend anywhere from $250-$300 and I am disappointed that I only save about four bucks at the most with the coupons. I wish there were something that could help me save more money at the sprouts store. I won’t be deterred I will just continue to plan ahead as much as possible for savings.

by Shutterullz

I’ve tried emailing you guys so that I didn’t have to write this bad review but I can’t seem to get my point across with emails so let’s see if you take care of SproutsFarmersMarket now. The save $10 promotion is not working properly. I had initially emailed you about SproutsFarmersMarket not keeping track of my purchases so that I could use the $10 savings. I did receive a response and the issue was resolved; SproutsFarmersMarket worked temporarily. Now my app always shows that I’ve earned a $10 credit which is great for me but not for Sprouts. I don’t spend $100 every time I shop at your store. I don’t believe you intended for me to be able to take $10 off every time I shop at Sprouts. Unlike before now SproutsFarmersMarket is not resetting back to 0 after I use the credit that I’ve earned. I also sent an email about this issue on 10/8. On 10/16 I had to email asking for someone to respond to my email from the 8th. The response I received today, in short, says that the promotion is working correctly... so I guess I will continue to use my $10 credit.

by Devil's Wife

Time consuming, difficult to navigate, frustrating, can’t find half the items I want and know are in the store. Took me 2 hours to make a list I can’t figure out how to use once I get to the store. SproutsFarmersMarket desperately needs a tutorial that a user can refer back to every time SproutsFarmersMarket is opened. Go to pay and nothing works so all that time was wasted. I could have made my little scrap paper list, driven to the store, picked up everything, checked out, put the purchases in my car, driven home, unloaded the car, and put everything away in less than half the time and with a ton less stress than attempting to utilize SproutsFarmersMarket that everyone who works at my Sprouts store says I have to have. Definitely didn’t save me any money as my time and sanity are worth much more than 3 coupons (even if I could use them). The idea of SproutsFarmersMarket is good - now make it user friendly.

by MammajammmaDewdrop

Frustrating and often incorrect. In many instances I can search for a product in SproutsFarmersMarket while in the store and it is not found in SproutsFarmersMarket even though I am clearly looking right at it! And the opposite is also true: SproutsFarmersMarket will show a product as available but it is not in the store! Many times when checking with staff about these missing issues they will diligently search for me and find that the product was discontinued by their corporate office and doesn’t even have a possible location on the shelf.
Would like to be able to create accurate shopping list based on products in SproutsFarmersMarket , but can’t trust it.
The store staff is excellent at assisting, but I feel like I am often sending them on wild goose chases!
Coupon clipping is good, however.

by LV2TX

SproutsFarmersMarket is ok - a HUGE improvement over what it was a year ago. Love that the coupons tell you if you’ve got the item on your shopping list or not, and that you can add the associated item to your list from the coupon screen. However there are still some things that aren’t super convenient. There’s no way to clear your whole shopping list at once. Each item has to be tapped individually, twice. Once to delete, and again to confirm the delete. That’s 50 taps to get rid of a 25 item shopping list from last time, just so I can start the new one. Just no. It’s enough to make me not want to use the list. As for making a shopping list, being forced to choose how many pounds I’m picking up of individual produce is irritating. Just give me a button to “add to list,” default it to 1 lb (with ability to change it if you want to) or qty 1. Basically as a user you want to have to touch an app as few times as possible to get your task done, and in this area they’ve missed the mark. A couple hundred taps just to make a shopping list is A LOT. I’m sure it’ll get better with future updates.

by Mimi100000000000

SproutsFarmersMarket initially was great. Realizing a great grocery store has an app is always a plus, and is definitely better than nothing. With SproutsFarmersMarket, you have access to the ad, coupons, your own personal list, etc. However, SproutsFarmersMarket does not have a feature where you can scan something and see if it has a special/coupon, and you must clip the coupon separately. If you’re trying to make a quick grocery run and just want to scan the things in your basket and scan your barcode, you’re out of luck. You must prepare beforehand by going through many coupons to see which you’d use, or just not get the deal on your items. Also, there is a bug where screens don’t pop up quickly and there is initially an error message.

by MomWasRight

This iteration has improved functionality and stability, thank goodness! One more improvement I would suggest is to fix SproutsFarmersMarket asking me for my local store whenever I select my shopping list from the menu. Also, I would prefer to have the weekly ad in digital format by default so I can start adding items to my list more quickly, and the main sale categories should be available when scrolling through the sale pages, to make it quick to bypass things that I don’t use. An oddity that I would like to change is to take all of the boxed teas out of the bulk food section, too; it makes scrolling through that category very time consuming. Thank you for continued improvement of SproutsFarmersMarket !

by Burdened Player

First, the initial attempt to bring it up to -at least- a moderately working tool, now me being able to navigate from within coupons to “add items”, to my list, save for later, may we suggest... It’s become a mind reader in such a short time and a shining competitor among other stores’ apps! Mind you, it was high time, and you guys caught the train just in time. :) Sprouts deserved this application and I am loving my whole experience with it! Just wanted to write about my appreciation and thank you for all the hard work you put into it.

Not out of necessity, but just my two cents if you are in search for extra features:

A big chain supermarket has store map (for each store) that shows where you are in the store, where you move, and in which aisle the items of your cart are. That is a helpful tool when sometimes the customer visits a different store location other than his/her regular one.

by Zyngaf-246382

I would give this a million stars if i could. I love SproutsFarmersMarket. It is a staple in my grocery runs. I can set my store, see what my store has in stock AND the pricing of it (sales included) without having to run around the store trying to find everything. It even lets you add the items you want to a list, so when you get to the store you have it ready and knowing how much you’re going to spend. The only improvement i would ask would be to add aisle locations to make it even faster. Thank you Sprouts