Wanelo - Shopping & Fashion Reviews

I really wish I could give this app 0 stars they’re getting only 1 Star because if not I would not be able to tell you how I give this website a unsatisfactory. I purchased my item on December 29, 2019. The seller (best seller)of course took my money I got a notification email stating my item shipped on January 7, 2020 and that my estimated delivery date is January 15-22, 2020.
When I would check the update and status of my purchase it would not update. It would stay saying your item ship on January 7, 2020. I emailed this app a representative (Justin) got back to me two days later stating that I was correct he also stated that my item shipped and that my item had no updates since January 7, 2020.
He said he was going to contact the seller (best seller) to find out what’s going on and that he would get back to me. Almost a week as gone by and I still haven’t heard anything.
I’ve attempted to email this app several times after that but all I get is that automatic response indicating that someone will get back l to me within 24 to 48 hours.
This was my first time ever shopping from this app never again after this experience. So please watch out and be careful when shopping at this app.

DO NOT GIVE YOUR CREDIT CARD INFORMATION TO this app THEY WILL STEAL FROM YOU!!! I’ve used this app for years (since 2013) because I just like to save items I think are cute. Well I finally decided to buy something in January 2020 and they send me SUPER fake shoes, nothing like what was pictured and when I return, stole my $50 and dodged all my messages and attempt to get my money back. Very disappointed in them I emailed multiple times and now they just totally stop responding. Dead air anytime I try to have this app staff or customer support help me. Never shopping here again BUYER BEWARE this app STEALS MONEY FROM ITS CUSTOMERS AND THEY LET THEIR SELLERS SELL FAKE ITEMS AND RUN TRAIN ON CUSTOMERS!!!!!!!!!!!!!!!

I used to use Wanelo multiple times a day. I was Creating wish lists and downloading links to things I had bought and wanted to buy.. for me and for gifts. I used it as a dream closet (like Pinterest, but with links so I could go back to my links to purchase).... I haven’t been able to post products in over a year... online or in app, I even created an alternative account to see if it was just mine. It wasn’t. I got in contact with customer service and then technical support. They kept reassuring me that it was being worked on. They always needed just “a few more weeks”... it’s been over a year, and multiple updates later with no solution. I absolutely loved Wanelo and it was my Favorite. I’m so disappointed & probably going to end up deleting Wanelo from my phone all together. All the items are fake and cheap looking. It used to be the best of both worlds, people that wanted to post from really popular stores and links, could post.. and people who wanted to buy from this app Stores could. Now it’s one sided and it will be deleted from my phone. I don’t recommend Wanelo, which is heart breaking for me to say considering how much I loved it.

i don’t recommend Wanelo at all! i’ve only ordered one thing from here and it said it would be here by 10th-17th of december. i ordered this item as a christmas gift ONE MONTH AGO and here it is december 16th and it still says “preparing to ship” not to mention that on december 10th it still said “processing” and i had to email them about it just to get it to say “preparing to ship” and it still says that. Also the tracking number apparently doesn’t even exist. so i emailed them again TWICE and still no reply. called and when to voicemail. i’m going to be highly upset if i don’t receive my order or get a email back. and if i don’t get my money back for not receiving it since it says “100% money back guarantee” if you don’t receive your order (which i should’ve known was stupid to put on something anyway) that’s basically saying some people don’t even get their order. i’m going to be one upset person. i’ll probably have to call my bank to get the money back. DONT WASTE YOUR MONEY OR YOUR TIME ON Wanelo. also read the other reviews. it’ll give you more and more reasons to not even bother

I unfortunately ordered from this app and immediately there was a red flag AFTER I checked out that my purchase would be delivered the very next day. I reached out to this app via email and was told “they would contact the seller and keep me updated.” 5 days later I still had not heard anything and my order still said “processing” so I reached out again via email and was told again, they would reach out to the seller and keep me updated. Another few days go by and still no update, my order is still “processing,” so I call this app and am told the supervisor will send me an email looking into this within 24 hours. 24 hours later I get the same story from the “supervisor” that they will reach out to the seller and keep me posted. 2 weeks later and here I am, $120 GONE and now this app will not respond to emails or the voicemail I have left and you surprisingly can call at any hour of the day and never speak to anyone on the phone. Do not recommend, will delete Wanelo and tell all my friends to do it as well!

Honestly Wanelo is ridiculous because it gives you these do dates where your item is “supposed” to come in through the mail and I’m just disappointed because it’s the last day of my due date and I still haven’t received nothing whatsoever and I understand it takes five days to process your order but I’ve been waiting 26 days already and it claims that its here in 13 or 14 business days so I’m just not feeling it no more I mean it’s my first time ordering from Wanelo and I just really had high hopes for Wanelo to be honest they just need to do something with their order information like maybe give you a tracking number or something because not knowing where my stuff is its really concerning to me especially when it’s not in my mail on the day it claims its going to be and at this point I just feel like they did me wrong or something and I’m probably never ordering off Wanelo again /: but I’ll see how good the quality of the item is once or if it ever do come it

I know that you should not really expect much from apps like this, but I have ordered things from Wanelo several times before and have always been happy with the purchases considering the price I paid for them. However, I placed an order on February 16th, it was supposed to arrive between March 11th and March 27th. It is now April 29th and I have never received the order. The tracking number has said it is “on its way to a USPS facility” since about February 21st. I have emailed this app over 10 times. The first time I received a response reiterating exactly what I had wrote to them, which was not at all helpful. Now, the only response I get is the automated ones. I have now left them a voicemail with no expectations of receiving a response. I could recommend you many other shopping apps over this one: Romwe, SHEIN, Zaful although it’s a little more expensive. Anything but Wanelo. Do not waste your money, their “this app guarantee” is clearly a flat out lie.

Buyer BEWARE!!! Everything that I ever ordered from this site was shipped from China which always took a very, very long time to receive, also when I was over charged on my Capital One credit card account for items that I never received I contacted the company and never received a response so my credit card company suggested I fIle a dispute, I did then I subsequently received a very threatening email from them (extremely nasty) which I saved, Capital One was able to get my money credited back to my account, then I received another email informing me that they were closing my account with them (not a big deal) and could not ever order anything from them again unless I contacted my credit card company and told them that I needed to retract my previous dispute and inform Capital One that they had resolved the issue between myself and them, which had not ever occurred. Hopefully this will help someone else from being ripped off!!!

I’m rating this 4 stars so everyone can see this review. Do NOT buy from Wanelo. The quality is extremely cheap, the sizing is all wrong, and they take forever to ship to you. I’ve bought from here a few times and I will say some times you get lucky with a purchase, but majority of the time you get exactly what you pay for, crap!! It’s cheap for a reason, you get what you pay for I guess. Also the support team is awful. I had an item in my cart I didn’t know about and when I went to check out it didn’t give me a summary of what I got until after I had already got it. The support team did nothing to help so now I have crap on the way that I didn’t even want. Good luck to the rest of you. My advice would be to look at the reviews before getting something.

I have had an this app account for a while now, but I never purchased anything until last week. I paid for the item with my credit card, but I never received a confirmation email (to the email that’s linked to my account). I waited for a couple of days and the email never sent. I also tried to get back in my account to see if there was a way I could see my order, but this app signed me completely out and disposed of my account. I say this because I typed in the ONLY email address I have trying to sign back in but nothing worked. I thought maybe if I could sign in with the same email and password of my current account it would link me back to it, but sadly it just created another account. I’m very disappointed.

I’ve had way too many errors with Wanelo. The first error being that I could not see reviews that the items said they had . It would tell me that an item has “27” reviews and when I would click to view them it would send me to “Write A Review” . Second error being that, when I search up items in the search bar such as “Louis Vuitton” , “Gucci” , “Burberry” , etc very few to no items will pop up , but if I go to the explore page or my saved items page tons of the items will pop up but when I search up the same exact name in the search bar it’s no where to be found . This error barely started happening a few days ago . Third error , multiple of my items have been in the same process of its shipping for weeks, no update, no nothing. Several of my items are past due. Please fix.

I downloaded Wanelo when it first began to gain popularity sometime in 2013, and was literally obsessed. I used Wanelo at least 3 times a day, and when my parents/relatives would ask me for a Christmas list I would just send them my profile link. Everything was authentic and from verified, legitimate companies. I stopped using it when the Trending page began to fill with scams and knockoff items. Really sad because I used to have so much fun with Wanelo and used it almost like a “dream closet”, kind of how you use Pinterest (except the fact that Pinterest is still great). I re-downloaded it today because I was feeling nostalgic, and was disappointed all over again. I have no idea why the creators of Wanelo would let it go to such crap. Might as well just call it Wish because that’s what it has turned into.

Sincerely,

One sad college junior wanting to relive the joys of her high school years💔

i have reached out several times about information regarding my order. I understand covid-19 has impacted a lot of shipping and businesses, however it its becoming increasingly frustrating that no one will contact me back, i was told once that i would get an update in 72 hours and that was almost 2 weeks ago. If i could i would just cancel my order but due to their policy i cannot. i understand you guys are “doing everything you can”, and i like this app, and i want to remain a customer but how can i trust in a company if i cannot even receive an email with my updated shipping information? even if its going to take another month; i dont care about that. its the principle that i have been completely ignored. Its very disheartening to be honest.

I've bought purchases from this app a few times. Was pleased with all purchases. As far as Wanelo itself...there are a few issues. I'd search something specific and other items completely unrelated would pop up. I feel the "trending" page are the same items every week. Some items look slightly scam-"ish". There's a lot of "third party" sellers and certain items sell from and it leads you to think the items won't turn out the way it looks in the photos. Some of the photos aren't quality. Search engine definitely needs updated. I've seen evidence of some "third party" seller's items appearing nothing like what was shown in the photos (ex. Too small, different/cheap fabrics, etc.). App definitely needs to weed out "third party sellers".

I love Wanelo and I’ve recommended Wanelo to tons of people. I’ve ordered from here several times and every time I was pleased with my purchase everything fit and was real. I paid a good price for what I wanted. HOWEVER I ordered a MK watch and it never came. It was only .99 cents but still. I ordered it in like April and I never got it. That’s honestly the only complaint I have. Other than I didn’t get a super cheap purchase I am happy and will continue to buy from Wanelo unless it happens again.

I’m sure review credit was implemented to entice people to buy more, and sounds great in theory, but they don’t tell you that you’ll NEVER RECEIVE IT even if your photo reviews meet all their requirements. I’ve made 3 purchases between August and September of 2019, received all 3, left photo reviews after being prompted because “you’ll receive $5 credit for every photo review!” and this app has given me NO CREDIT. Nothing. I reached out to support to ask when I could expect to receive it, and all I got was a copy of the requirements for the credit. I’m aware of these, having looked them over already to have tried to figure out if I missed a step. I didn’t. And they just didn’t want to answer me. Well, I can easily shop elsewhere, this app - there are plenty of other places giving out credit and coupons who are more honest, helpful and reputable.

The products on this app are great. The shipping prices are inflated however. I’m angry with this app. I accidentally pressed “place order.” I contacted them to cancel my order by email. It said that they would get back to me within 24 to 48 hours. It’s been 72 hours and I’m still waiting. My bank account went negative. My bank charged me an extra $34 for that. I am not happy with this app. Their customer service is not good. I have been a customer of AliExpress for years. I have never once had this happen. They take care of their customers and respond in time. I recommend AliExpress. Most of their shipping is also free. I will not be shopping with this app again. They just lost a customer.

*Update* this app suspended my account for disputing with my bank on a charge I did not want in the first place. I reported them to the Federal Trade Commission for stealing my money!!!

I order my stuff on beggining of February. I email this app 10 times since beggining of March perhaps my order and no one responded my email (NO BODY, not even a single human that work at this app reply my email and all i got is automatic email that said will get back to me within 24-48 hours) They told me my packages spouse to delivered since beggining of March (base on ur app) but I still doesn't received none of my packages. One month passed, what ever I'm still patiently waiting even though u don't reply none of my email. But last week I decided to called my bank!
Your company so unprofessional handling customer service.
Im really dissatisfied with your company.
But since you want to play stupid game ignoring all my email since last month, so I have to called my bank to dispute my charge!
You need to be more responsible!
Another things the tracking number on Wanelo doesn’t even working!
I know is online business, but you can’t just take the money and run away. I will call better business bureau for further investigation.

Okay today april 17,2020 and Since last week still tried to contact this app. Still no response. Come on this app. Is there any customer service from ur end because i feels like you dont take customers seriously.

I agree with “ What a joke” !!!!!!!
I have had the same experience like this other person has. I’ve received some items in a timely manner and as the picture described. But many items didn’t come at all with no explanation that made any sense. Also ,things arrived broken or incorrect size. They also had items they claimed as authentic and gave the correct retail price, but I never received items. No explanation. I filed a claim of fraud with the federal bureau of business. I’m holding this app responsible for luring people in with lies and fraudulent behavior

I will not let them get away with this kind of fraud. Once an item is sent across state lines it becomes a federal offense. I will stay on top of this for myself and all you who think you have no recourse against what is ,”a morally corrupt company. “

I’ve ordered from Wanelo in the past and was happy with my purchases. Something must’ve changed. I placed three orders in the beginning of February with an estimated shipping date of March 4. The orders still said “processing “ at that time. I emailed them and got the same canned response that they would contact the seller. Nothing about when I could expect my order or even offering a refund. I had to email them a second time after not hearing anything further and requested cancellation and a refund. They still did not offer a refund. I wound up calling my credit card company to dispute. Now apparently I’ve been booted off Wanelo because it won’t let me sign in. This is just the most horrible experience I’ve had dealing with a company. The items look nice, but don’t expect to actually receive them.

Okay I’m giving Wanelo 1 star because I couldn’t give it 0 stars. A lot of these stores on Wanelo do not have most of there products. this app knows this and says well we have stores on here we recommend you buy from. Huh so you have stores on here I shouldn’t buy from. That’s just irresponsible on their part. How dare you let them post items they know they do not have in stock. I have bought several things off Wanelo. Some were Great. Others absolutely terrible. And what you see pictured or purchased may not be what you receive. I Promise!! I can’t tell you how many times I’ve had to request a refund. Because they never sent my purchase. Or they sent me the wrong item. They basically send you what they want. Not cool at all this app!! Wanelo never serious revamping!! A Complete Do Over!! Like I said I’ve gotten Some Great things from here. But most I never got or I had to request a refund. Which u will get. But you better stay persistent. Or they will Not send you one. Ohh and watch for the shipping prices. Some stores will charge you EXTREMELY HIGH SHIPPING RATES. WHILE OTHER MAY ONLY CHARGE 5.99 or even free shipping. Use the filters provided. Only shop at this app verified stores. Which is crazy. But it’s the safest way to shop on here.

So I was extremely skeptical at first when I discovered this app. The prices just seemed too good to believe, but eventually I talked myself into making a purchase. Fantastic idea. The items are very good quality for the prices. You can get authentic or high quality “fakes” for crazy good prices. I’ve made multiple purchases and the only problem I’ve had was my Fendi bag came like 2-3 weeks late, but other than that I’ve recieved every item and all were exactly as described. I highly recommend Wanelo to EVERYONE 💯💯💯💯💯

Wanelo takes some common sense, there are many knock off’s and items from China and it doesn’t really take a genius to figure out which ones.....I sees lot of people post about this app not getting back to them on issues but every time I email them I get a response and someone always looks into my issue. The only thing I have an issue with is sometimes my order gets canceled or tracking says I revived it when I have not, so when Wanelo asks me to rate the item I wish there was a button saying I never received the item or it was canceled. That way I don’t have to give the item one star and lower the rating.

I like how Wanelo has “Authentic” stuff for a very cheap price but some of the stuff just looks like Knock offs and fake. That is not good on the Customers Part as well as you alls part because for one, you can get very bad ratings and more than likely, lot’s of people will stop shopping here. A lot of the things are pretty cute too. Also, where is the shopping bag option? What if we want to purchase more than 1 item at a time? Please improve these things. What about expedition shipping? This should be an option sense some things will be 90 cents but the shipping is 10 Dollars or something is 5 Dollars and the shipping will be 12-15 Dollars.

They sent my package to the wrong address which isn’t possible because I know I put my correct address in my order and I’m pretty sure it was a fake tracking number because that’s what the post office said. They have no customer service number it always rings to a voicemail that never calls you back and one email that they never answer. Don’t waste your time or money so far I only received one item and the rest are all fake tracking numbers that say delivered but aren’t and nobody is around to help you. Even the responses on here when people complain about them don’t make sense another guy complained about how there’s no chat system and no communication with any real people and they commented we let u filter thru the sellers and ratings which is no way relevant.