ROSEGAL-1/2 vintage+1/2 gothic Reviews

by Dkakdnfeoe

I ordered a dress almost 3 weeks ago. It never told me that they were out of that specific dress. I ordered it and a week later noticed it was still processing. I contacted them and they told me the dress was on back order and They will get more in between 7 to 15 business days. Like I said it has been now three weeks and they still don’t have my address in stock. So I went and found a different dress and asked to exchange, before I ordered it I asked them to check to see if that one was in stock because it showed all the sizes were in stock and I did not want to wait another three weeks for the dress. The person informed me that once again this dress was out of stock. So I asked for my money back because I have to find a dress by a certain date for my anniversary. They really need to update their website and keep everybody informed of certain dresses that are out of stock.

by Howareallythenamestaken

Never again will I order from this site. The return policy is so outrageous. I called to see if I can get a return / exchange order in process because the size was too big. The first rep I spoke to said I had to send an email along w the order number along with pictures of all the items I’m returning. Waste of time! And really I think it’s their way for us to not return the items and for folks to deal with it. Sorry not me. So I went and let them know this process was awful and there needs to be a better way. The rep then hung up on me thinking that was going to stop me but it didn’t, so I called back and got a nice gentleman. He said a picture was not needed just the explanation of the return and order number. Still though, this process is dumb. I been in the customer service field and never heard I had to email someone to return the item, what’s the point of having anyone on the phone line??What a disappointment. I never want to deal with these people ever again. I’ll stick with the Rainbow clothing store, at least I can return right at the store. If I could a zero to the first rep I spoke too I would because she does not deserve the 1.

by Babyvix73

I placed an order on April 29th 2020 and I still have not received my order try to talk to customer service online and all the can say is it will be here soon but ups says they are still waiting on the order so not sure what is going on this is my first time ordering from them and may possibly be my last.
Update May 22 got my order and I am highly disappointed they sent me what I thought was pants but it’s more like the silky pj pants you buy from Walmart and there is no button or zippers and no cuts in the pants it’s and pictures I wish I could put up pictures but I can not figure out how to do it and their is no button to post pics so I guess all I can say is Beware of this place it’s not worth the price
Update may 28th well I got the pants I ordered of course but I’m still waiting on my top that I ordered on April 28th 😡

by Ariel Michele

I was super excited to purchase from Rosegal because they have some very cute things. I ordered two pieces of Lingerie. One came in fine, a few loose strings on the lace, but otherwise fine. The other item, however was absolutely AWFUL. It was a black nightie type of thing with a thing bottom and the top had two long tears going down half the length of it and the bottoms had one leg hole that was MUCH smaller than the other and also MUCH too small to fit a leg in. I can’t even return the items even though I can’t wear them because they don’t accept lingerie returns. I tried to leave a review and 1. The comment section says you can use 3000 characters but when you go to submit it you get a pop up that tells you to use no more than 140 characters and 2. I couldn’t even submit the review because it always says ‘failed’ when you push the button. I am extremely disappointed and I highly recommend not downloading. I’ve had better luck with Wish.

by LudyS2Love

ROSEGAL12vintage12gothic has the worst costumer service I’ve ever seen. In order to return items (that were too big and had low quality), you are required to exchange several messages on their website, pay for it to be mailed back to them and basically beg for your refund to go back on your credit card. I’m still trying to get my refund even though they received the items back 10 days ago! After I requested my refund on my credit card, they said it was fine. Now they keep telling me that I will have my refund on the wallet on ROSEGAL12vintage12gothic . I don’t want it on their app, I will NEVER buy anything from their app again. And worst, after I sent a message last night pointing out that had said it was okay for me to have my refund on my credit card on a previous message, they DELETED the whole message history from their server. I would recommend to run from ROSEGAL12vintage12gothic if you don’t want a headache.

by Tairen_soul

Had the absolute worst time with this. They'll send even just one item out if you select expedited shipping just so they can tell you it was sent within the expected time frame. Never mind any of your other order; that'll take a month or so to actually receive. When you go to get help from their customer service they just literally read from a script. There's no actual help, just what they read from their script and screenshot. Spoke to two different guys, Salazar and Ishmael. Salazar literally read from a script, disappeared for about 15-20 minutes (so long that the thing asked if I was still there), and would not actually ever stray from the script. Ishmael at least strayed from it a little when I was trying to get help. He didn't disappear for a long period of time.

Either way I'd honestly try to get your things from another place. You'll just wait a month (or more according to some reviews) before you actually receive anything.

by Dissapointedaf!

I really wish I had read the reviews before I placed my order! I placed an order that was supposed to be expedited shipping only to receive 1/2 of order about 3 weeks later, the other half took over 5 weeks to be delivered. The quality of the materials was awful! The items I received looked nothing like the pictures on the site!!! The size/fit ridiculous- the items were so large it was laughable! I tried to cancel the remaining order after the first delivery but they wouldn’t let me. Then comes the most ridiculous return process. I reckon it’s their way of discouraging people from returning things. I personally don’t have any more time or patience to waste on this whole experience, so I’ll consider my money wasted and this shopping experience a lesson learnt! I was excited when I found this website but after my experience I feel am being extremely generous giving you a 1 star! Never shopping here again!

by Dolphinladee

Don’t bother bc they don’t answer your e mails I got a hold of someone on the im they said to e mail them .... they do not answer these it said with in 24 hrs .... I don’t think they know when 24 hrs is they had a Facebook coupon if you invited three friends and they excepted and download it and open ROSEGAL12vintage12gothic get five dollars for each one I only got credit for one I got a hold of an instant message person who said to email the problem for which I did the coupon says it’ll be there with in 24 hours it was not me so the answer your email within 24 hours it’s been a week I was waiting on this coupon to order a dress I wanted and now the dress is gone up three dollarsSince I put it in my cart they sent me an email saying my cart was going to expire that’s why I contacted tried to contact them I don’t answer emails and customer service stinks so I gave two stars because I did order one dress fits pretty good little big but least I got it on it’s a pretty dress I got a lot of compliments so for my daughter materials a bit then though

by Valex95

I can understand having to wait for an order. Not a problem. However, somewhere between me submitting my order and it being delivered, my address was messed up (I live in an apartment building). The day my order was meant to be delivered, I never received a call or anything asking about the address. I waited a day or two more and checked the status. There was a new message that popped up saying my order was being returned to sender. I contacted both the shipping company and rosegal. The shipping company told me they were actually not in charge of my order (contrary to what Rosegal had as the carrier for the order), and when I contacted Rosegal, I was simply told it would take an addition 7-10 days to find out where my order is now. I am still waiting on my order and the order was placed a month ago if not longer. 😖 responses to issues should be handled much quicker. When I finally get my order, I will not be ordering from them again.

by Leah58530

I was excited to try Rosegal, as it’s been promoted as a plus size clothing app. The only thing I saw about returning was on the first page, it said returns within 30 days. Didn’t mention any exclusions. The biggest size available in the swimsuit I wanted was XL, kinda strange for a plus size app. So I get the swimsuit, and now I look at it and I see where the measurements were, that’s my fault for not reading the measurements. I see when it ships it comes from China and I think here we go it’s not going to work, bc their sizing is much different. So I get it within 30 days (doesn’t fit) and I try to contact them for returns, and of course they don’t do returns on swimwear. I scoured ROSEGAL12vintage12gothic and finally found where that policy was hiding, under account information. The full return policy Should be on the front page, not one stating returns within 30 days if that’s not the whole truth. I gave it two stars because it did come and bc the measurements were there I just didn’t see them.

by Ro Ju

Items that are not available are still advertised. There is a tunic I wanted to get and saw it on Facebook thinking it was supposedly restocked, but after I pressed the shop button, there was not button to add to my cart. All I saw was it said Find Similar Items on the bottom—that was hella frustrating. They need to stop being misleading on advertising on items they don’t have. I look at the item prices, some of these don’t look like they were even worth $40 bucks and supposedly marked down to sale prices.

This website is almost exactly like Shein, Zaful, and Romwe—same layout, and similar clothing—so be careful shopping on those websites too, but they have better discounts than this site. Their customer service is a bit better, but still not worth the hassle—just stick to legit brands or in-store retailers.

by Bethany Whalen

I love shopping on ROSEGAL for clothes because it’s one of the few stores that has super cute outfits that are designed for women with real curves. Can’t tell the number of clothes I have tried on or ordered and had to return because they were designed for some ridiculously thin model and just scaled up. They never fit; tight where the should be loose and loose where they should be tight.

ROSEGAL is different and I have found most the styles maximize your figure. There’s lots of choices and colors available; nearly all of them have plus size available. The clothes are always good quality. ROSEGAL12vintage12gothic also tells you the US size if scroll down and you see reviews/pictures from people who bought that outfit. ROSEGAL12vintage12gothic makes it really easy purchase. There’s also a wishlist so you can come back later.

There’s only two things I would like to see improved. One, I would like to be able to see a matching bottom fir my top; or be able to purchase them together as an outfit instead of scrolling through to find it. Two, it would be nice to have a setting preference to show items that are available in your size. Sometime they are out of a size but you can’t see that until you go to order.

by Kkfisher88

I was having such are hard time finding clothes that fit and cover the appropriate areas since I’ve gained a lot of weight the last year. I was having such a hard time finding clothes that make me feel comfortable and enables me to hide my apron belly that causes many insecurities when I have to wear clothes that don’t cover but ROSEGAL12vintage12gothic gives me so many options to choose from that doesn’t cost an arm and leg. I haven’t made a purchase yet but the moment I have the extra funds I’ll start building up my new and improved wardrobe. I have no complaints about ROSEGAL12vintage12gothic currently. Thanks

by Satellite13

I’m very picky when it comes to picking out my clothes and don’t even like to shop at the mall because I can never find anything I like. I got advertised some dresses on Instagram and decided to download ROSEGAL12vintage12gothic to look at the clothes. I was surprised to see how cheap everything was and how cute the clothes were so I decided to buy a few dresses and shirts seeing as you can return the clothes with your money back. I noticed that the shipping took pretty long so I was also surprised to find that expedited shipping was only $1.89 more. Then, I noticed the tracking wasn’t working so I got worried until after the 3rd day, it said delivered! The clothes were exactly as expected. I will say, you get what you pay for. The material is a little cheap and one of the dresses had a small hole in one of the pockets. BUT overall, I LOVE the clothes. The sizing for everything was perfect, the clothes were very cute, and everything was comfortable! I recommended ROSEGAL12vintage12gothic to all my friends and family and have started buying all my clothes here!

by Pstemp23

I always like to shop around and get the best deal on clothing. I used dress lily for a while but then discovered rosegal. They have the same, if not a larger selection than dress lily does and they ship WAY faster. I typically receive orders in two weeks or less!!! The quality of the clothing is pretty good, I can’t complain about anything I have received from them.

ROSEGAL12vintage12gothic is so easy to use. It’s very user friendly as different departments are categorized very well so you can find clothing for whoever you are shopping for with a click of a button. I definitely recommend it over using the website.

by Debbigirldeb

For a larger lady in my 50’s finding clothing has been hard it’s always teeniebopper clothing or just too tight for comfort , I tried it out here because several outfits were very classy for any age and the range of sizes are amazing! I was sure my older years would consist of moo moos lol I got 3 full outfits from rosegal for less than 100$ and the quality supersedes my expectations!!! Beautiful, comfortable clothing! I look like I walked out of a high end department store! I can’t wait to wear my new cloths !!! No more embarrassing dresses, I’m definitely buying a lot more! You have no idea what it’s like to feel beautiful again!!!! Thank you ROSEGAL!!!!!

by Morningstar4477

I’m constantly looking through this and making lists of what I’m wanting. A couple glitches here and there but overall excellent service and easy to find items! ROSEGAL12vintage12gothic is easy to navigate and I love the clothes on here because they are my style! I’m a retro girl and have to admit this is now my too store to shop! I’m constantly looking through this and making lists of what I’m wanting. A couple glitches here and there but overall excellent service and easy to find items! ROSEGAL12vintage12gothic is easy to navigate and I love the clothes on here because they are my style! I’m a retro girl and have to admit this is now my too store to shop!

by Schlagger1993

I am a size 3-4x and I only shop here. They have the best fabric for what I like on my skin. They are also pretty cheap, you get coupons and reviews give you points for coupons. So make sure to review your purchase! It is also fast shipping for the most part. I live in the USA and I believe they’re stationed in Europe somewhere, but I get notified the next day that my order has shipped it is that fast!
Yes something’s are either too big or two small but that’s why you gotta read what the fabric is made out of and then it’s smooth sailing from there!
I highly recommend here if you’re plus size, on a budget, and want cute unique clothes

by Krhoward2

I’ve only ordered about 8 things through Rosegal and did run into some trouble with a certain dress. I followed the return information as follows and had an okay experience. It does take a day for the company to respond, but since I was sent the wrong item they gave me my money back and allowed me to keep the wrong item. I was quite worried ordering from Rosegal due to issues like this, but I am satisfied with the way they handled this return. Also everything so ordered fit to the sizing chart as well so I had no trouble in sizing. Though somethings maybe don’t look as good on me when they get here, I feel that is just apart of the risk of shopping online.

by Yaneli Vega

I really love ROSEGAL12vintage12gothic and the people from the customer service are so awesome and patient. They have been able to contact right away and can always help me. I already ordered three dresses from them and they were beautiful. My third item didn’t in with my other two orders and I was worried so I contacted the customer service and they told me it was out of stock (it wasn’t when I ordered it) but they said I could wait, get a refund or change it for another one. I decided to wait and it was worth it because as soon as it was back on stock I got my dress. You have to be patient and understanding about the people who work for this company because they have to answer to everyone who uses this. Not everyone will be as lucky as me but I really do recommend ROSEGAL12vintage12gothic. Thank you Rosegal for your amazing service. Will totally be buying more things! 💕

by AMD96

I was super excited to purchase from Rosegal because they have some very cute things. I ordered two pieces of Lingerie. One came in fine, a few loose strings on the lace, but otherwise fine. The other item, however was absolutely AWFUL. It was a black nightie type of thing with a thing bottom and the top had two long tears going down half the length of it and the bottoms had one leg hole that was MUCH smaller than the other and also MUCH too small to fit a leg in. I can’t even return the items even though I can’t wear them because they don’t accept lingerie returns. I tried to leave a review and 1. The comment section says you can use 3000 characters but when you go to submit it you get a pop up that tells you to use no more than 140 characters and 2. I couldn’t even submit the review because it always says ‘failed’ when you push the button. I am extremely disappointed and I highly recommend not downloading. I’ve had better luck with Wish.

by Kea1042

The company will take your money, it will take months for you to get your items (if you get them at all), and it takes weeks for a refund to come back to you. I ordered three items around March 5th. I was under the impression I’d receive those items in 8-10 business days as I was told when I picked my delivery method.

Meanwhile, two of the three items were delivery the second week of May. The third item is still MIA somewhere. When I contacted Customer Support they said they were out of that dress despite me having already paid for it. I asked when it would be back in stock and they said they hoped this week. Even if it came back in stock they said it would be two to three weeks for me to receive it. Two to three weeks longer for a dress that I was supposed to have received in mid March.

Horrible, horrible, horrible experience.

by Mrs Ohio

I wasn’t aware of the 10-25 day timeframe for shipping until after I placed my order. I’ve ordered 6 items which I’m still waiting for that have all been shipped at different times so I have to wait to wear a complete outfit. There isn’t an option to expedite shipping at an additional cost either. I had a concern regarding my order and submitted an inquiry thru ROSEGAL12vintage12gothic . I received a confirmation email that my inquiry had been received however I still haven’t received a reply. So that is a bit frustrating also. The company advertises on Instagram all of the time which is why I downloaded ROSEGAL12vintage12gothic . This is my first time placing an order an unfortunately will be the last time. I’ll just have to find cute clothes elsewhere. Thanks anyway though! I’m still excited to get my items whenever they arrive.

by Kr15cmvk

Problem with sizes; regardless of plus sizes or regular sizes, I’ve checked the sizes and calculated (when unavailable) the inches vs centimetres. I wear a size 10 - 12 American sizes depending on the cut and fabric of the item. Unfortunately, even when I’ve gotten the sizes that are supposed to fit according to their site, breasts @ a size DDD/F at 42 inches just rarely fit anything even when they do offer something upwards of xxxl! I still have found that my “girls” simply just don’t fit. Stretch fabric occasionally fits but the clothes are a crap shoot unless you’re model size anorexic! Because of the return policy & difficulty involved, I have often given some of the items away to much smaller friends as a gift!! On the other hand, I love their costume jewelry! I usually get it fast and it’s just lovely so I highly recommend getting the jewelry and have had only a few that were damaged or broken but as a crafter who enjoys jewelry making, I can usually fix it so it passes for useable. If you’re interested in items that don’t require a “size,” I can recommend them based on my personal experiences being positive but as for the clothes, if you’re busty or larger than a size 5-7 American size (and those will still probably be found in the plus size section) all I can suggest is “buyer beware” cause though it seems that it should fit, there’s an excellent chance that it would most likely be too small. Good luck with your choices.