Contact Belk Support

For some reason, when I last updated my Belk app, my default payment switched from my current bank to an old account linked to my Belk card that I no longer use. I made my payment in haste as usual BEFORE the due date, and did not check to ensure the bank account, as it hasn’t changed since before 2017. Totally my fault, but an honest mistake. Upon receiving a call from Belk saying it did not go through for insufficient funds. Again I logged on and made the payment again in the same way just thinking that I must have been distracted and it didn’t go through. After a second call from Belk, I realized something was amiss. This time I checked carefully and found that the default bank had been changed. However, I was told that bc in the terms it says IFs twice in a 12 mo period results in account closure, there was NOTHING they could do. It hurt my credit score automatically. I’ve been a LOYAL Belk customer for YEARS and they are “sorry and wish there was something they could do.” I realize it was my fault but it was an honest mistake. I thought I would leave this here to help some other ‘very busy and use the app for a reason’ person who Belk will NOT help if you aren’t careful!

I have made two purchases online with Belk in the past six months. They have both been nightmares. If I weren’t so desperate to get the product I needed I would definitely shop somewhere else. I know people that work for Belk —-I want to support Belk!!! but it is almost impossible to buy something online. During this last transaction, I have had to login three different times every time I tried to check out. finally I tried checking out with PayPal and had to login a fourth time. someone needs to fix this. I don’t know anyone else that would do all this. In addition the last time I ordered from Belk I paid with PayPal and it was an absolute nightmare because I had to return things. Also my order was duplicated four times online. And please know, this is not me. I’m a website designer and an online instructor I know how to order things online. But something is wrong. For example, right now I have written this feedback to help. I can’t submit it because I have to choose a nickname and every nickname I choose is already taken 🤷🏻‍♀️ bypass the nickname and take the feedback

The prices are great but not worth the hassle of online shopping with them due to Synchrony bank they use has no communication with each other. If you call Belk CS they do not have access to card info as your order has already been cancelled, you MIGHT get a text confirming that you the cardholder made the purchase AFTER the order had been cancelled. When and however you do manage to get through to Synchrony after, at the very least 1/2 on hold, they will tell you it’s fraud prevention. Then, they tell you to place your order again. I placed my order again and……it was cancelled. So Belk can’t remove the cancellation or access to why it was cancelled. Synchrony cancels it for fraud prevention, yet the order can’t be reinstated to ship. Synchrony ,once I got through to them, said the restrictions have lifted and with no further issues. WRONG AGAIN placed another order, CANCELLED 😡 Only 1 of my 5 orders has been shipped without being cancelled.