Fabletics: Premium Activewear Reviews

Hi!! I’m an avid lover of this app - the system, once you’re in, is really a fun shopping experience with lots to look forward to. I’ve always received great customer service when I make returns. BUT the reason I wanted to write a review was really to suggest what I want this app to do more of: make clothes that are SUPER comfortable, but are still able to be worn to work. I think once the pandemic stabilizes and people start going back to work, people are going to want really comfortable “stay at home” kind of clothes that will actually look good at work. Of course, keep making your fantastic athletic leggings, but also begin working on a way to bring that kind of technology (sweat wicking, UPF, curve hugging, super cute cuts and fabrics) to clothing that I can also wear to work once I go back. That’s certainly the kind of clothes I am looking to buy, and I would love to buy them from this app as one of my most trusted brands. I think the sporty/ athletic, body loving women that this app caters to would enjoy this app empowering them with work clothes too! Maybe even things that can be worn to work and that can also be worn at the gym!! Anyway; TLDR: please make comfortable, cute, athletic clothes that can also be worn to work for when we go back to work! And, for the people that have to go to work now (thank you essential workers)!

I have literally never written a bad review in my life, but this is the one exception. I originally signed up to get the 2/24$ shorts, and skipped my first month but I didn’t completely cancel the membership, which is my fault I suppose, but I didn’t get an email reminding me of an upcoming fee, and I was charged 50$ for my “monthly membership fee” without any prior notice. I think the idea of paying 50$ a month for a clothing membership, especially one that I never want to shop at again besides buying the original 2/24$ shorts, does not make sense, (also the shorts were not even 70$ quality, the prices are outrageous and probably made so high to entice people into signing up for the pointless “VIP Program”). It was extremely difficult to cancel, I had to scroll down all the way to the bottom of the website and click through various links just to cancel—not simple or easy like they said. They literally spam you with “deals” so I don’t even bother to check the emails, the only email regarding the “VIP” status was an email AFTER they had charged me 50$ that said i’ve unlocked membership credit, and it says in small print at the very bottom that I can cancel if I want. Obviously I want to! It’s a drain on my bank account, and the quality is not 70$ worth. They bank on people forgetting to cancel their memberships, which is morally wrong on so many levels. I would not recommend this website or app to anyone, it’s honestly a huge scam.

There are countless issues with the technology that this app uses that makes it not worthwhile to order their products at all. For starters, the mobile app search engine displays COMPLETELY different results than what is available online. For example, it is impossible to search for the Men’s outfits/“kits” in Fabletics . If you are lucky enough to find the Men’s outfits on the homepage and click the button to “show more options”, it does not show more than a few options which are not truly inclusive of the options you may be able to find on a desktop.
There is no support for chatting with customer service in Fabletics itself. It redirects to the website, which also does not have a functional mobile version. The chat has stopped working every single time I have attempted to contact customer service before being able to get a resolution to my issue. Additionally, the customer service is not knowledgeable at ALL about the promotions offered nor helpful. I am always given an overview of the VIP program when asking questions completely unrelated, and do not receive resolution to my actual problems. Do not use Fabletics or purchase from this company at all if you value your time or money. It is so bad I would give it a zero if I could.

I’ve loved the clothes I’ve gotten from this app. They regularly have great sales on top of the VIP member discount so you really get good quality clothing for your money. Also tip, when ordering go by the actual measurements - not the size!! I am and have been for a very long time a size 4 however ordering a size 4 is actually like ordering a size 1! So definitely go by the measurements. My main complaint is everything is always out of stock! I’ve asked customer service when they typically re-stock so that I could check in on those days but they couldn’t give me an answer. I’ve been waiting over a month for an outfit to come in my size and I’ve been able to add it to my cart a couple times (which is apparently held for 20 minutes) but as soon as I click “purchase” it says the item is already out of stock - so clearly the “item will be held for 20 minutes” is not true. Also their app is terrible. It’s always very slow to load. I guess I’d recommend this app if you want to stock up on some new athletic clothing but all the out of stock issues and slow app is not worth keeping the subscription in the long run.

In general I’ve had a great experience with this app, but today I’m having a lot of glitches that leave me unsure if I got charged for an order I won’t receive, since currently Fabletics /website are refusing to recognize my login or cell phone number (when I tried to call, the automated system said it didn’t recognize my phone number as associated with the account, and they’d forward me to a live agent, but each time the AI just said “there was a problem with your call, try again later.”)

Even still, whether I open Fabletics or use web browser on my computer, it defaults to a screen saying I’m first in line to chat, but that screen never progresses. I deleted and Re-downloded Fabletics but this “first in line to chat” glitch was still happening, then it kicked me off and won’t recognize my email address or phone number. (The browser is still showing the “first in line to chat” screen, though, and I can’t go anywhere on the site, it all automatically redirects to this screen.)

Hopefully I’ll be able to get in touch with the company, but I’m not sure how to when the automated phone system doesn’t recognize my number and hangs up on me.

When it comes to quality of clothes, I give 5 stars. I have used some of the same leggings for years and they hold up nicely if treated well. I say 3 for clothes because the are NEVER available. EVER. My shift starts at 5:30 AM Pacific, so I’m up early and things still appear as “sold out” at 4 AM on the 1st of the month (I even have a reminder set on my calendar). Well over a year now and everything I have liked has been sold out and never comes back into stock.

When it comes to Fabletics , 1 star. Such garbage. It takes WAY too long to load and navigate through. 2 items have appeared in my cart for MONTHS though I haven’t ordered anything through Fabletics . Yes I once added something but decided against it and haven’t been able to get the icon to accurately reflect the cart contents. It’s a small issue but when coupled with that bloody lag in loading ANYTHING, every issue becomes another annoyance. Honestly it’s unbearable and I will be deleting once I finish this post and can be “verified”.

I do use an iPad, not a phone, but still…

I absolutely love 💗 this app! The patterns, and designs are unique and on trend. If I have to workout 🏋🏾‍♀️ I’m going to look cute 🥰 Just when I think I’m finished buying for the season they put something new out or they have an amazing sale and I find myself buying something else. I do a lot of jogging 🏃🏽‍♀️ and I love the support I get from the bras and the compression from the leggings . I’ve also purchased cute outerwear I can jog in or just bounce around town. this app is great for lounging too. Whether I’m working out 🏋🏾‍♀️ or lounging, I want to feel great and look fabulous, and this app clearly understands the assignment offering dope looks in a variety of sizes that don’t leave out our plush divas or petite slim divas. Everyone was thought of👏🏽👏🏽👏🏽

I am usually not one to leave a bad review, but I am beyond frustrated! I like the leggings just fine - they're a thick material that isn't see-through. But I really don't need anymore leggings. I forgot to skip on time one month so I have a member credit I need to spend and I have been TRYING to buy something for months. THREE orders went through with a confirmation email sent to me, only for me to be notified about a week later each time with a message saying, "We're sorry! We wish we had better news, but your order has been canceled." I can maybe understand this happening one time, but even then I haven't had that happen in my many years of shopping at any other online retail store. The THREE times?? I even called and the customer service representative just told me "Sorry, you just have to make sure when you order and item there is not a low number of the selected item in stock when add it to your cart." How do they ? I'm about to cancel my account and just take a $50 loss because this is getting completely ridiculous.

This review is about app usage and functionality. I look forward to browsing new product drops every month, but the latency I experience while using Fabletics is terrible. Pages can sometimes take 10s of seconds to load. Often Fabletics shuts down on its own as I’m waiting for page refreshes. It’s also very difficult to adjust filters and settings inside Fabletics . Sometimes I’m not shopping for myself and need to see a wide range of sizes across all products, not those that default to me. Another irritation is using your account profile to view points earned and available rewards. When you click to view those rewards, Fabletics redirects you to a web browser and makes you log in again. All of these things should be easily accessible in Fabletics . People use apps on mobile devices for optimized functionality. The this app app still needs work.

I have ordered from them before and have tried to to do it again, mostly because they are really good quality leggings and the VIP benefits have some great deals, but every time i have tried to use either the website or Fabletics something goes wrong and it is very frustrating. First off, if you don’t order on the first of the month 90% of the leggings are sold out. Secondly, the website never loads and there is always a problem with the software whether it be buttons not working or Fabletics crashing. When you try to get in contact with someone from the help center, it takes almost half an hour to even be connected with someone. Also, cancelling the VIP membership is very hard to do, and takes about 20 minutes. I don’t usually leave bad reviews, but I get frustrated every time I try to order something or smimply browse Fabletics .

First let me say that this is one of if not the best athletic clothing brand I wear. The name is pretty funny when all my friends ask where I got the stuff and I have to say this app (I’m a guy btw). They are high quality and affordable but the only reason I don’t give 5 stars is because of the VIP membership. Don’t get me wrong I love the VIP membership but I wish they wouldn’t automatically charge you right away. I downloaded Fabletics and made an account and didn’t know I would automatically be charged for VIP membership. From what I remember it doesn’t say anywhere when you sign up this will happen and it is $50. As long as you remember to cancel each month it is okay. Other than having to cancel anytime I don’t want to be a VIP on any given month Fabletics and brand are amazing!

My Jean size changes by the hour… My body is so sensitive to water weight , being boated, my period and all the issues a woman deals with daily.. I’m so grateful for Flabletics. I can wear high quality , comfortable clothes for all occasions because of your company! After my stroke and the birth of my last child on March 3rd 2015 my body had a long road being post partum, in a coma for month and in the hospital for 2 months . My daughter is now 6 yrs old and I’ve purchased so many wonderful things! My first order of black high wasted leggings are just beginning to wear out! I owe so much to this company. Thank you Kate Hudson and this amazing company . Sincerely Leia Arntson

I put in an order going on two months ago and have received no communication to where my items are. The only status I’ve received is that it’s shipped and that status was placed a couple days after I initially put in the order. I gave it some time to give the shipping benefit of the doubt but now I’m completely regretting my purchase because I’ve received none of my items nor have I had any communication from either this app or the shipping company. I’m extremely frustrated and the only contact info provided through Fabletics is a 1-800 phone number. There isn’t a way I can cancel the order so I lost money that could’ve gone to a better company that’s more reliable. This is extremely frustrating especially because this was my first order through this app and I figured it would’ve been a good experience. I do not recommend this company and will be figuring out a way to receive a refund.

I love the clothes. From what I’m aware of you have a limited time to get the deal when signing up as a vip so make sure you’re ready to place your order at time of sign up!

I’m leaving a low rating review because I placed an order and almost 3 weeks later I still haven’t received my order. When I track the order it says “information available soon” my delivery date is now 2 weeks late with no information on when it would arrive. I contacted customer service via live chat who seemed to be a robot and did no help. No real answers to what I was asking and then the chat just cut off automatically. When I called the only info they have is “your order has been shipped.”

Shipping delays is due to Covid. My husband placed an order 2 hours after me and received his package about a week later. My package has been sitting in my local usps store for 2 weeks now. If Covid is really the reason for the delay then I recommend placing an order once Covid passes. Orders I’ve placed in China have arrived sooner than this order.

Really cute clothes and I totally support this company but I’m disappointed in the lack of help / customer service I’m getting. I honestly don’t know if I’ll ever get my package.

I used to love their clothes, but now I feel like everything I get is poor quality- IF I can even get something. I will find something I want and, of course, it’s out of stock. They have such a low selection. And then the whole monthly thing is stupid. I forget for one month to cancel, so I get a member credit, and when I purchase something, it doesn’t fit. But when I return the item, hoping to get the right size, it’s out of stock and now I can only get one item because I don’t even get my member credit refunded!?! I’m so over this company, the poor quality and lack of items, and the poor customer service I received. I wish I could get my fifty dollars back and move on but now I have to wait for something that I might like that MIGHT be in my size so I’m not handing them $50. Save your time and just buy something somewhere else. Also, terrible app and website…it never works correctly

If you can afford this app, just go to Lulu Lemon or Dicks and get what you need on site, honestly. Aerie is also great for size inclusive workout gear at a lower price. My last straw is when I called service to ask about a refund for an order lost in shipment for over 20 days, but was told to “call back tomorrow” for a refund as if it was going to magically appear on my doorstep overnight.

Also, the this app styling feature is a gimmick, I was a member for over a year and never once liked the outfits that were “selected” for me, and always opted to skip the month or shop independently (I admit the powerhold leggings are great and will last thanks to textile quality, as it should because it’s so expensive).

Unless you don’t mind spending a small fortune and waiting an eternity to get it in the mail, not knowing for sure if you’ll like it or it will fit in person, don’t sign up for this app.

The this app website has always been a nightmare. Super buggy, infuriating to navigate. If you stop your membership you can’t re-join, you can only create a new account. In 2021, any person can use a multitude of services to create a working e-commerce site, but this brand with all its customers and financial backing can’t get a gd website right. But I love the leggings, so I thought I’d try once more and download Fabletics . I can’t even get passed the “create an account” final step. No error messaging, no indication of what is going on. Just bug after bug. Shopping in store is the same experience since you have to checkout using their website instead of an actual point of sale system. I just don’t get it. Invest some money in your technology and user experience and you’ll sell more clothes. I’ve never had to try to hard to spend money.

“Some items in your cart are not available”

This was the message I got repeatedly for items I was able to place in my cart because they were shown as available throughout Fabletics . I ended up having to call customer service 3X to actually place the orders (you read that right, orderS) because my initial order had to be broken down into 3 separate orders. It was extremely frustrating and time consuming and wouldn’t have been an issue if unavailable items were not displayed as in stock and available for purchase. Get some coders up there & fix it!!! Other than that, the clothes are dope if you’re active or even if you’re not just want that “athleisure chic” look. Developers need to work on that app tho....

I know they shove all the bad reviews at the bottom and if i could give negative stars I would. The interface of Fabletics is INFURIATING. Fabletics will not let you change your shipping address, they made everything extremely hard to navigate which basically means it's impossible to place an order. I would use the website but the website is just as awful. I just want to order leggings can you please fix the interface. Like hire an app designer would you????

Just made my first online purchase yesterday, but I’m writing this preemptively to comment on the lack of a chat function— if you want to chat live you just do so through the mobile browser which has terrible UI— the first conversation I started got cut off and I had to start over. I think it’s great to chat with a customer service representative (although they typically have a hard time understanding what you’re talking about, which is frustrating— my chat with a this app rep was not in standard English and I had to send a screenshot for them to understand my issue), but this functionality should be included with Fabletics so you can easily accomplish this on your phone.

I had the opportunity to use Fabletics while it was still being tested and provided feedback during those times, and now that it’s officially launched and I’ve had time to use it, I really love it. It’s so convenient to have, and it makes the viewing and purchasing process so much easier.

Initially, there seemed to be several glitches where Fabletics would send me back to the website. However, after the last few updates, Fabletics has been working perfectly!

I used the test flight version for a while and it was fine, there were some buggy issues but thought when the real version was released the little things would be fixed. It’s pretty slow and it doesn’t have accurate account information as far as the rewards status goes. It’s okay, but I still mostly shop from their site and not Fabletics .

this app’ VIP system is super cool!! It gives me flexibility if I don’t want to spend during a month, but I still get all the VIP deals. I also love their products! The material is awesome!! So far I have been totally satisfied with everything I’ve bought.

I love being able to see what’s available so easily. An app is exactly what I needed to ensure I have easy access to my healthy addiction to this app.

This is a great app that lets you navigate through different styles, products and sizes seamlessly. Happy that I can now browse products via app.

I adore this app leggings. They are stretchy enough to workout and the fabric is not see through. They fit me perfectly and the waistband stays in place. These leggings actually are true to the advertisements.

I have been a member for 4 years & have never fallen out of love for this company! So happy they have an app now & I am already liking it so far!

Fabletics is perfect to browse my favorite leggings and to shop for my monthly workout outfits! Love all the styles this app has to offer!

this app is amazing! So glad I’m a member! Love their clothes and their customer service! Fabletics has been wonderful as well. Easy to shop and navigate! Thanks this app!

Love this app! Beautiful workout attire, from gym to casual day of errands or shopping, love the fabrics, colors and versatility. Doing a review just means more this app for you to enjoy for free. You will be hooked, give this app a try.

Super easy to use! The shopping experience is better than the this app website.

I downloaded Fabletics because whenever I shopped online and then got off for a little while, my items would disappear from my bag. But, when I got onto Fabletics a message appeared on my screen saying Fabletics was only for VIPs “at the moment”. I know it won’t be permanent but it’s just dumb to make it like that in the first place.

These leggings are the bomb. 🤩 they stay put!!! Plus you can manage to buy them on a good sale often. I love this app!!♥️

Love how easy it is to use and access my account!