MyWay Status

Published by Sanofi Winthrop Industrie on 2024-07-17

Sanofi US is distributing this app on behalf of Sanofi and Regeneron
Pharmaceuticals, Inc. See full Prescribing Information and Patient
Information for DUPIXENT® (dupilumab) https://www.

I have a problem with MyWay

Are you having issues? Select the issue you are having below and provide feedback to MyWay.

Fix my App Errors »»

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Have a Problem with MyWay – Patient Support? Report Issue

Common MyWay Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyWay app on iOS and Android devices. Solve all MyWay app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyWay iPhone Issues and Solutions

MyWay iOS app crashes, not working, errors
MyWay iOS app network issues
MyWay on iOS has black/white screen

MyWay Android App Issues and Solutions

MyWay has errors/crashing/not working
MyWay server network connectivity issues
MyWay has black screen

MyWay iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyWay app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyWay app crashes or not working on Iphone (iOS):

Close and restart the MyWay app on iPhone
Update MyWay app to the Latest Version for iOS
Uninstall and reinstall MyWay iPhone app
Update your iPhone to the latest iOS version

Fix MyWay on iPhone unable to connect to server/internet connection issues::

To resolve MyWay network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyWay black/white screen (blank screen) on iPhone:

Follow the MyWay iOS app troubleshooting guide Here →

MyWay Android App Issues and Solutions

Fix MyWay not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyWay app issues:

Force Stop the MyWay App
1. On android, goto "Settings" » click MyWay app. » click "Force Stop".

Update MyWay to the latest version on PlayStore

Clear MyWay App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyWay app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyWay.

Fix MyWay unable to contact server/ MyWay internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyWay » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyWay » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyWay on android.

Solve MyWay black/white screens issue on Android:

Follow the MyWay android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sanofi Winthrop Industrie, developers of MyWay.

100% Contact Match

Developer: Sanofi

E-Mail: [email protected]

Website: Visit MyWay Website

About this app

Sanofi US is distributing MyWay on behalf of Sanofi and Regeneron Pharmaceuticals, Inc. The this app app is a patient support tool designed to help you access DUPIXENT as quickly as possible, once you have a prescription, and to help you through your treatment journey.