MyWay – Patient Support Reviews

MyWay Reviews

Published by on 2026-04-14

🏷️ About: Sanofi US is distributing this app on behalf of Sanofi and Regeneron Pharmaceuticals, Inc. See full Prescribing Information and Patient Information for DUPIXENT® (dupilumab) https://www.


       


Overall Customer Experience 😎


🤬 Negative experience
99.8%

😎 Positive experience
0.2%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 1,665 combined software reviews.

Is MyWay Safe?
MyWay – Patient Support does not appear safe based on available data.
0.2/100

  Safety Analysis »»

Is MyWay Legit?
MyWay – Patient Support does not appear legitimate based on our analysis.
0.2/100



Read 8 Customer Service Reviews 😠💢

4.7 out of 5
Anonymous

Doesn’t work well and app copied from another developer/company

Haven’t been able to log in for 2 weeks

Because of a glitch while logging in, get an error alert when the verification message come up and stays in a loop and won’t send the verification code or log me in. It’s quite irritating.

I’ve closed MyWay , Reinstalled MyWay and nothing had worked.

Frustrated

I can’t even get an invite code. The program used to be accessible through an alternate app. That app is no longer supporting the program and is requiring patients to migrate to MyWay - the actual app.

Dupixant only has invite links to the previous program and sent me to the this app app developers, who said only Dupixant can send me the link. What are we supposed to do?!?!

App won’t let me sign in anymore

MyWay will no longer allow me to sign in for the passed few days

App doesn’t, Support can’t send codes

Started with MyWay then got told to go to different app, now back to this one. However support sent code for old app. Extension doesn’t even work and support is usually anything but helpful

Serious downgrade in functionality from Medisafe

I have eczema and take Dupixent. The previous app Medisafe allowed for the adding of other medications to the reminder schedule, which appears as a calendar. This new app only allows for 5 medications. Far more seriously, and even worse, MyWay handles all medication reminders as pop ups. That means I can't check the calendar for upcoming doses and can't see what I need to bring with me if I'm going on a trip. Absolutely terrible. Why did you degrade functionality?

Disappointed

MyWay will not remember my password and Face ID doesn’t work in MyWay . Kind of frustrating to have to manually put in my password each time

Frustrating, can’t login

Medisafe announced that this app wasn’t supported anymore and to download the this app app, which I did. MyWay will not allow me to create an account (the credentials for Medisafe did NOT work). The resolution is to call this app Support for an “invite” code. I’ve called twice and left voicemail messages both times with the critical information they asked for. Still no callback.



Is MyWay Safe? 🙏

MyWay – Patient Support does not appear safe based on available data. JustUseApp Safety Score for MyWay is 0.2/100.
This assessment is based on our NLP analysis of 1,665 user reviews. Combined with the app store average rating of 4.7/5.

Safety Analysis

78.1% of users say app is safe 👍
78.1%

11.4% of users have some concerns ⚠️
11.4%

10.5% of users say app is risky 🚨
10.5%


Is MyWay Legit? 💯

MyWay – Patient Support does not appear legitimate based on our analysis. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for MyWay is 0.2/100 .
This conclusion is based on analysis of 1,665 user reviews.

🔏 Privacy & Data Safety

MyWay collected the following data from you:

  • Data Linked to You:
    • Health & Fitness
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  • Data Not Linked to You:
    • Search History
    • Diagnostics



How was your experience with MyWay – Patient Support? Post a Review




Features

The MyWay app is a patient support tool designed to help you access DUPIXENT as quickly as possible, once you have a prescription, and to help you through your treatment journey.

Sanofi US is distributing this app on behalf of Sanofi and Regeneron Pharmaceuticals, Inc.

  Contact Support
Developer:
Sanofi Winthrop Industrie