MyFord Mobile Software

I get a notification that my car is scheduled to charge at a certain time when I have never scheduled my car to be charged. Also don't know how and don't want to schedule my car for a specific time to charge. Otherwise great app. Another problem, the app opens fine on my iPhone 5c but now that I got an iPhone 7 Plus the app would not let me login, keeps shutting down when I open it. That was eventually fixed. I can remote start, lock my car from miles away when I forget to lock it. I always have it on ‘charge now’ mode to make sure it has a full charge when I need it. The only wrong notification I get now is “had an accidental unplug when charging”, it was not in charge mode as I was out and about in a shopping parking lot. Notification number on app keeps increasing without being cleared.

It use to work fine but now all it does is try to update and fails... I rebooted my phone with no change so I deleted the app and reinstalled it. It’s still doing the same thing. Got an update. You would think that would fix it.... but NO! It still fails to update. After spending hours on the phone talking to many people, they finally told me the modem in my car needed a firmware update and only the dealer could do it. I talked to my dealer and said they could only update sync for $125 even though it’s still under warranty. I had already updated Sync, so I called a different dealer and they updated the modem firmware from 1.4.1 to 1.4.4 under warranty. Now the app works fine.

I use this mostly to keep track of charging times or to check current charge level. Lately it has been randomly logging me out of the app which is highly annoying. It isn’t the fastest app but when it works I find it much more convenient than opening the car and checking readouts. The other features to control door locks are nice but I haven’t had to use them yet. I hope this app gets the attention it needs so it can become more reliable.