myAT&T Software

I recently moved and changed my phone number. It was a very unpleasant experience where it took four hours to finally get the number changed. The agent apologized and said he had approval to give me a $100 credit for all the trouble I experienced. Adding insult to injury the credit was not applied and each time I called to check on the credit being applied, the buck was passed - this was over s period of about two months. The penultimate person I spoke to was directed by her supervisor to tell me she was not authorized to give the credit. I asked to speak to her supervisor whom I heard speaking to her in the background. He told her to say that if he came to the phone the offer would be off the table. She repeated this threat and I was shocked at this behavior. The managers name who did this is Tim Haas. I reported this but nothing has been done to my satisfaction. The last person I spoke with called in response to my answer to a survey. She started out pleasant but the pretentious attitude came out as in a take it I’d leave it - you can have a 25 dollar credit. I am saddened to see such unprofessional and disrespectful behavior toward the customer. Shame on you...

Complaint #1: I tried using the app to purchase a case for my phone. The app kept telling me to sign in to finishing my purchase. I was already signed in. Every time I reviewed my order just before check out, it took me back to the sign in page. When I entered my login credentials, it said my login details were incorrect. I ended up hopping on my desktop computer to make the purchase and everything went through just fine. I tried using the app 3x and couldn’t get past the the review order before checkout page. Complaint #2: I also had a hard time using chat feature. The keyboard and navigation took up 90% of the display and I could hardly read the chat window. There is no button to toggle the keyboard down to read the chat window. Basically, the chat experience through this app needs improvement. Compliments: I think the billing section is easy to use. Easy to view and manage billing preferences. I also find the “current usage” section easy to navigate and understand. Also managing device features and changing plans is a breeze.

I wasn't sure if it was me or if it was the app. When I get totally frustrated I call in the big guns, either of my two sons. They are fully grown at 32 and 28 yrs. old and therefore I try not to use them too often as one is married and expecting my first grandchild and both of them have excellent jobs in the careers they chose and both of them travel frequently. Unfortunately my last problem solver(not determined by ability but by location. She got married last year and she has been living in Sydney, Australia for over 5 years and will be continuing to live and work there for the immediate foreseeable future.) This leaves me to depend on myself and the help that the apps themselves give me. That is the reason I need apps that are easily accessible and make it easier for me to find the answers that I may need. Unfortunately this app is not one of the easy ones. Even my boys have had trouble getting around this app. Everytime I need to look at stored records I know I will be bouncing around this site for at least 5-10 minutes. This opinion is wasting more of my time and I wish to stop now with the statement "make my life and this app easier so I can leave my boys alone.