Contact MyFord Support

by JesslynGates

App is ok when it works but I rarely use it now. I was so happy when I bought my new 2017 Fusion Titanium energi because not only did I love the car but I also thought I would have the same functions on this app as the Ford pass app. I was sadly mistaken. If I would have known that before I purchased the car I probably would have looked more into the Ford Fusion Titanium like I went in to purchase. The app isn’t bad when it works but it’s not great either and after my 5 years I wouldn’t pay anything for this app, if I even keep the car that long. The “bug fix” they say was recently fixed wasn’t really fixed. Instead of the app always logging you out every time you did anything on the app now it only occasionally signs you out and the contact customer service at the 800# doesn’t show up as much. If they added the Ford pass features with the features on this app and the issues with this app weren’t at frequent as they still are after several “fixes” and updates then this app would be great. Other than that I could completely be fine without ever having this app.

by NeoDude!

ZERO Stars!!!

Love your Electric Cars, HATE your annoying and LESS than WORTHLESS APP.! Worst App. in the industry! Just look at your reviews in the App. Store! Do ANY of you at Ford actually READ these terrible reviews?! For me, your App. is TOTALLY USELESS as I cannot even sign in after multiple attempts after the latest update. The App. just flashes away and crashes on iPad. Last year’s version was so much better but still not as good as My Ford Pass that actually worked BEFORE you INTENTIONALLY disabled it for electrics. WHY WOULD YOU DO THAT???!!! Rebooting and Reinstalling is of no help. Look at your competition and Learn! The Tesla owners are sooo much more fortunate with their App.

FIX IT! Or MOVE IT BACK to My Ford Pass where it was actually USEFUL!!! Please! Thank You...

by VegaTaylor

I just purchased a 2018 Ford Fushion Hybrid. I downloaded the Ford app to not be able to use, but to be shooed to another app that has zero functionality. I open the app and it tells me the App has been “Decommissioned”. Also that the app is no longer available and has migrated to FordPass…………………. Which I can’t use! Highly disappointing since this App would make my daily commute easier.

I love my Fords but this is unacceptable. Ford generates so much money and has recognition across the nations and they put a five year old in charge of developing their apps. I’m sure it doesn’t matter since the first review I read stating the same issue was 3 years ago but I will not purchase another Ford since they obviously do not care about their customers.