Contact The RealReal Support

by RobertCal83

This place is pure trash we had a bunch of hi brand expensive items many of them even had tags being brand new it was 15 different name brands all of which were on their list of designers that they except I checked each one one by one and it was on there the lady told me to pack it all up and get it ready to ship to them then after I spent all day going through it and packing it up nice and neat then she messaged out of nowhere and said for me to send her the list of all the designers so I did some of which were Michael Kors Calvin Klein Salvatore Ferragamo Hugo boss Balmain BugatchiRalph Lauren banana republicPerry Ellis Kenneth ColeTom Ford Thomas pink Bloomingdale’sSaks fifth Avenue and and bogosse and after I sent her that list she just messages back and says sorry we don’t take any of those are you freaking kidding me! Every one of those designers is on their list I even told her that and then she said sorry we don’t take them and she was even kind of rude when we were on the phone with her but that is completely ridiculous 15 designs and telling me you don’t take not one of them not only am I going to find another consignor I’m gonna make sure everyone I knowKnows about this

by Jess-123454321

I have emailed support a couple of times over the last year about app issues. Never got them resolved. This app is just SO buggy that using it is insanely frustrating. Combine that with the high cost of shipping and returns...and basically I don’t have much incentive to shop TRR. The bugs are always related to my feed. Saved searches disappear WHILE I am scrolling down my feed, and they will reappear if I force-close the app and re-open but then they disappear again. Random ones. I just searched for a designer and there’s one item available and a lot of items sold, I saved it to my feed and it says, “Nothing available.” A search for a different designer - only sold items show up - I save the feed and it shows up as normal (showing me all the sold items). It’s just a super unpredictable and buggy app. I’ve also emailed support with suggestions (1. Filter loved items by “sold”, 2. Return from a loved item “detail” view to the same spot in your loved items page instead of back to the top). I’ve waited more than a year for those features... This app is just a hot mess and is increasingly frustrating to use.

by Rickey86

I brought boots into a Manhattan location. They took them and explained the whole process. They were so polite and I felt really good about my choice using The RealReal. That’s where the niceties ended. The size was listed incorrectly. Twice. I couldn’t get in touch with anyone. I felt ignored. I finally reach someone to get the merchandise back and now I have to wait a month for it. A month. It will most likely be too late to sell them anywhere else because of the changing seasons. The person who finally got a return going was rude btw. I can’t recommend doing any business with them. This has been the worst experience I’ve ever had. Pay retail. At least you know what you’re getting and it’s a nice experience. Also when you sell if they offer a discount that comes off your end. You’re lucky to get 5% of the original price back.

I did receive my boots back much sooner than expected. And there’s a damaged spot that didn’t exist when I attempted to consign with them. Even more disappointed now