Imagine instant ‘appiness’! Download Old Navy’s new & improved app for all
the feel-good fashion & fantastic deals — at your fingertips and in your
pocket. It’s fast, it’s fun, it’s free! It’s the easiest way to shop
men's, women's, women's plus, kids', baby and maternity clothing 24/7.
Are you having issues? Select the issue you are having below and provide feedback to Old Navy.
By Hcd 8 months ago
Everything I click is out of stock.
By Dara 9 months ago
Will not do anything. Just spins in both website and the app
By Nicki 1 year ago
Can’t log in to look at stuff
By Sharon McNamara 1 year ago
Unable to logon using the app on both my iPhone and my iPad. When I click on sign in it says error occurred please try again later. This has been going on for at least 3 weeks now. Please help
By Linda Harrelson 1 year ago
I was just fillling out a application for old navy I put down my wrong home state when I tried to correct the screed went blank what can I do
By R 1 year ago
Both times I’ve tried to purchase on app during big sales, it won’t ever let me go check out. It’ll says “Uh oh! Something went wrong.” It doesn’t matter if I get on the computer, do it on my phone, login first, log in after, pay the with PayPal, pay with card, IT WON’T LET ME CHECK OUT. So disappointing.
By Julie 1 year ago
Cannot add anything to my bag
By Anndrea 1 year ago
I’ve been trying to sign into my account on the app for OVER a year now. What the heck is going on. I would have bought so much from ON but I can’t even use the app anymore
By Cilimina 1 year ago
Thank you everybody for posting now I know it’s not me, I am trying to get a sweatshirt for a week and it will only spin and not add to cart
By Kelsey McKain 1 year ago
Can't login to the app, it just spins and spins.
By Eve 1 year ago
Can’t sign in and can’t shop won’t add items to shopping bag
By Sandra Moore 1 year ago
App doesn’t work. Click on it, it disappears, every time. It doesn’t load anything. WoW, you need to hire new people !!! When I tried to post this comment it said “to many attempts!” I like your clothes but this is ridiculous...Even on the websites the photos of the items DO NOT LOAD. You really don’t know what you are doing! What you are doing is losing a LOT of SALES!!! I feel sorry for whoever owns OLD NAVY!
By Crystal stanelle 1 year ago
I cant log in on old navy app and just keeps spinning
By Paola Suarez 1 year ago
Not able to add jeans or pants to my cart, therefore I cannot checkout
By Crystal 1 year ago
Trying to check out and it keeps telling me something went wrong refresh already done that 100 times and nothing
By Sharon Moody 1 year ago
I couldn't update my app so I Uninstalled it and now it won't let me install it back. I've been trying for 3 wks now. It's not my phone because it will let me install other apps. Please help.
By Lisa 1 year ago
Can’t login to app on iPhone …just keeps spinning and spinning
By Maureen Mccormack 1 year ago
I can’t sign in it just keeps spinning
By Angela 1 year ago
Im attempting to checkout an order and it’s telling me something went wrong and asks to refresh. When I refresh the same message keeps popping up. I’m not able to process order and it’s frustrating. I’ve tried a few different times through out the day to see if I was just in bad reception or something
By Courtney 1 year ago
Deletes all favorited items
By Carol Morgan 1 year ago
Why am I not able to log in? After 6 attempts to log in I am told “access denied”????
By Oliceia Tinnie 1 year ago
Im attempting to checkout an order and it’s telling me something went wrong to refresh. When I refresh the same message keeps popping up.
By Leah 1 year ago
Can’t sign in, can’t add items to bag. This has been an issue for 3 days now. I deleted and reinstalled app. Same issues.
By Rachel Tschantz 1 year ago
Cannot sign in and program still running...pls cancel it!
By Julia Whiting 1 year ago
Can’t sign in and can’t shop won’t add items to shopping bag
- Website lags badly around midnight
- Super cash cannot be used on certain items
- No guide to reviews section with measurements
- Does not ask if you want to use rewards points upon order completion
- Bug has been happening all year with no repair
- App refreshes list further down the page than where you were
- Logs out after a few minutes of inactivity
- Does not save email address and password
- Does not prompt face ID to make signing in fast or easy
Leave a comment:
Complete guide to troubleshoot Old Navy app on iOS and Android devices. Solve all Old Navy app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Gap Inc., developers of Old Navy.
Contact e-Mail: [email protected]
100% Contact Match
Developer: Gap Official
E-Mail: [email protected]
Website: Visit Old Navy Website
It’s the easiest way to shop men's, women's, women's plus, kids', baby and maternity clothing 24/7. Discover: Explore our entire assortment, from covetable new arrivals and fashion trends to year-round clothing classics for the whole family. Buy: Our updated, mobile-friendly checkout process lets you add your favorite clothes and accessories to your bag and check out with easy payment options like PayPal and Apple Pay. Scan the barcode on any product in-store to view pics & more on OldNavy . Find: Rockstar obsessed? Buy online, pick up in-store with safe, swift curbside service at your local Old Navy store. It’s never been easier for you to manage your Gap Inc. Credit Cards. Know: No more FOMO. Download Old Navy’s new & improved app for all the feel-good fashion & fantastic deals — at your fingertips and in your pocket. Turn on push notifications to stay in the loop with instant alerts about offers and big sales. Easily find and apply our best deals & discounts, redeem Super Ca$h & Rewards and more with just a tap. Find your next wardrobe must-have with our search and filter tools. It’s fast, it’s fun, it’s free! Tell us what you want to see in OldNavy by emailing us at mobileapp@this app. com. Imagine instant ‘appiness’! Save: Save more $$$ every time you shop! Searching for a particular color? Manage: Hey, Cardmembers!