NET-A-PORTER app not working? crashes or has problems?

NET-A-PORTER Status

Last Updated on 2024-10-30 by THE NET-A-PORTER GROUP LIMITED

I have a problem with NET-A-PORTER

Are you having issues? Select the issue you are having below and provide feedback to NET-A-PORTER.

Read all Solutions

Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Not working

66.7%

Crashes

33.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of NET-A-PORTER Problems 😠👌🔥

- Difficult to delete items from wish list

- No sales or discounts for good customers

- App can be buggy and freeze on some devices

- No option for shoppers to review items on the app

Have a Problem with NET-A-PORTER: Luxury Fashion? Report Issue

Common NET-A-PORTER Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NET-A-PORTER app on iOS and Android devices. Solve all NET-A-PORTER app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NET-A-PORTER iPhone Issues and Solutions

NET-A-PORTER iOS app crashes, not working, errors
NET-A-PORTER iOS app network issues
NET-A-PORTER on iOS has black/white screen

NET-A-PORTER Android App Issues and Solutions

NET-A-PORTER has errors/crashing/not working
NET-A-PORTER server network connectivity issues
NET-A-PORTER has black screen

NET-A-PORTER iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NET-A-PORTER app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NET-A-PORTER app crashes or not working on Iphone (iOS):

Close and restart the NET-A-PORTER app on iPhone
Update NET-A-PORTER app to the Latest Version for iOS
Uninstall and reinstall NET-A-PORTER iPhone app
Update your iPhone to the latest iOS version

Fix NET-A-PORTER on iPhone unable to connect to server/internet connection issues::

To resolve NET-A-PORTER network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NET-A-PORTER black/white screen (blank screen) on iPhone:

Follow the NET-A-PORTER iOS app troubleshooting guide Here →

NET-A-PORTER Android App Issues and Solutions

Fix NET-A-PORTER not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NET-A-PORTER app issues:

Force Stop the NET-A-PORTER App
1. On android, goto "Settings" » click NET-A-PORTER app. » click "Force Stop".

Update NET-A-PORTER to the latest version on PlayStore

Clear NET-A-PORTER App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NET-A-PORTER app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NET-A-PORTER.

Fix NET-A-PORTER unable to contact server/ NET-A-PORTER internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NET-A-PORTER » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NET-A-PORTER » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NET-A-PORTER on android.

Solve NET-A-PORTER black/white screens issue on Android:

Follow the NET-A-PORTER android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at THE NET-A-PORTER GROUP LIMITED, developers of NET-A-PORTER.

Verified email ✔✔

E-Mail: appfeedback@net-a-porter.com

Website: 🌍 Visit NET-A-PORTER Website

Privacy Policy: https://www.net-a-porter.com/gb/en/Help/PrivacyPolicy

Developer: NET-A-PORTER

About this app

Since its launch in June 2000, NET-A-PORTER has established itself as the world’s premier  luxury fashion destination, offering more than 800 designers and 200 specialist beauty brands, plus new arrivals added to the site three times each week. The NET-A-PORTER mobile app offers the ultimate curation of luxury fashion product and content. Upgrade your wardrobe for the new season with our latest app features. NET-A-PORTER also champions unparalleled customer service, with express worldwide shipping to more than 170 countries (including same-day delivery to Manhattan, London and Hong Kong, plus next-day delivery to the UK, US, Germany, France, Australia and Singapore), signature luxurious packaging, easy returns and multi-lingual Customer Care and Personal Shopping teams that are available 24 hours a day, 7 days a week.