ZARA Reviews

ZARA Reviews

Published by on 2020-12-29

Latest trends in clothing for women, men & kids at ZARA online. Find new
arrivals, fashion catalogs, collections & lookbooks every week.

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

ZARA Reviews

  • By

    The best most stylist clothing for everyone

    My go-to for office, evening. Lazy days, gifts for family and my husband, all under one roof!! Be a little different, change it up with a funky jacket that makes a great piece from computer work to computing the tip at your favorite after work watering hole!! Delicious fabrics, standout tops and bottoms for all ages and the absolute best accessories at great prices so your outfit is a stand out in any crowd in any City. Be aware, there’s gonna be big compliments, envy at your stylish choices and no age agenda!! I’ve been the recipient for years without fail, even in the courtroom (my professional career lands me there) and I’m always in proper but attractively outfits! It doesn’t take a personal shopper, it doesn’t take a huge bank account and it almost doesn’t take a fashionista eye to make you look fabulous!! It just takes some trying on for a good fit, some professional assistance, if needed, from Zara’s well trained and highly competent , not pushy, sales staff and you’re out the door with NOT a ‘whole NEW you’ but a well clothed person who’s got great style!!! I am a major clothes horse who’s budget is working class caliber but Zara makes you look runway ready for any occasion from the tips of your toes with great shoes to the top of your head with accessories!! Who said designer chic has to break the bank, not with a Zaraein your side!!🥰🥰

  • By


    I put in a large order and needed to change the shipping address so I called Zara. The representative told me that my order had been cancelled and that I would need to wait 24 hours and then put everything back in my shopping cart as a new order. What an inconvenience. I asked her if there was any way they could just put the order through again and she said they could not because they wanted to keep my cc info private. In the meantime, she manually changed my shipping address to the correct one. I waited 24 hours and put in a new order. I saw other things I liked, so I modified the order. Upon submitting it, I saw that the shipping info was still incorrect. I called again. I spoke to a different rep who confirmed that the first order had been cancelled and that my shipping info would be updated. That evening I got an email saying the wrong order (first order) was being sent to the wrong address!! How can this be? This time I contacted them via chat. The rep tells me there is nothing they can do and apologized for the misguided info. Now I have to pay for 2 orders. One is being shipped to the wrong address so I will have to find a way to retrieve it and then pay to have it shipped back and hope for a refund. When I asked for contact info of management, we conveniently were disconnected. Such horrible service!! Buyer beware! I will never order online from Zara again and have to pay for there mistakes in time and money.

  • By

    Worst customer service.

    I tried to return a pair of shoes that my daughter didn’t wear for a second because they were too small. They emailed me saying they weren’t in good condition to return. I was so confused because I sent them back in the same condition they were delivered to me! The customer service people gave me a run around and then I spoke to supposedly “the highest manager there is (her name is Tumerick N)” and she was completely unhelpful and rude. I spend a LOT of money at Zara on my kids, myself and my husband every year and it makes me not want to shop at the store anymore. I am so frustrated at the way they’ve treated me. To top it off... when I did receive my item back in the mail it was NOT the item I had sent in. The shoes I tried to return were brand new and never worn. These shoes were very worn and it bad condition. When I called to tell them this they pretty much said I was lying about the whole thing. Isn’t supposed to be the costumer is always right?? I was going to just take the hit and maybe give these shoes to a friend who has a little girl but these are not the shoes I had originally. I have told several friends about this incident and they don’t want to shop at Zara anymore either. Terrible, horrible costumer service.

  • By

    Worst customer service

    I’ve been a loyal customer of Zara since 2008. I love their style and clothes. But lately, their service became so crappy. I ordered last December some stuff for my New Years event. I’ve waited for more than 10 days for my order to arrive. But I didn’t unfortunately I didn’t get it. I tried calling their customer service and they just told me that I’ll be getting a response or call back from them to resolve the issue. But no reply from them. I still tried contacting them with patience but I just get the same spiels that I think they practiced. After several weeks of trying and nagging them, they finally processed a refund. But I had to wait for another 14 days. After resolving the issue, since I love Zara so much, I tried to order again but I sent to the store to make sure that I’m actually getting my stuff. They sent me an email that it was sent out To the store already. After more than 10 days, they said that my order was affected by slight delay. I tried to be patience and called the customer service again. And all I got from them was the same spiels and dialogue. And luckily, after almost a month, i still don’t have my order.

  • By

    OMG luv item it's available! Next click sorry gone!

    I was shopping online, as I always do . After putting several items in my cart , totaling over 600$ usd . I'm ready to check out and half the items I put in my cart less than 15 min ago were now out of stock! What is this like something you see on a game show ! you have to throw everything you can in the cart & check out real fast ! Before someone else gets it. Not my style , I enjoy shopping, I don't want to get nervous & feel if I don't check out fast it may be gone. Maybe for others but can be very frustrating. I'm sure ZARA can give their clients some time without being afraid the client that has a item in the basket mite change there mind. It's supposed to be a fun shopping experience not made to have a consumer's blood pressure blow through the roof! It givedcit that Marshalls , TJMax feel . Don't blink a eye or it's in someone else's cart. I thought Zara was a few steps above. Don't get me wrong I love the those others stores, but I expect a good grab & get!! I get my war paint on and I'm ready for action'!!

  • By

    Worst customer service experience

    Very shady. They don’t send written confirmation or email communication. You would have to explain yourself about the same issue every time you call. Bought a black pants & it turned into brown spotted pants after dry clean for the fist time! I never even wore it. The dry cleaning shop said it was a manufacture defect. They never had this issue before in their 20yrs of dry cleaning business. Contacted Zara and I was told to send photos but there’s no email address to send. I had to download the app in order to send photos via chat. After the chat session was over I couldn’t save our conversation. At the end they emailed me to call them, didn’t say anything else. When I call I had to explain myself again...Zara said it wasn’t their fault, not a manufacture defect. Escalated the issue and the result was the same, not their fault. Throughout the whole process they refused to send me any written communication. They have zero customer service!!! I’ve been a Zara customer for many years. I would not shop at Zara anymore.

  • By


    I did a purchase on jun 29. Since i’m leaving this Wednesday. I’m going in vacation. I did the purchase 11 days before. During the process i selected standard delivery option because it showed me that “is expected on July 2”. After I completed my purchase zara send me an email that says is on top of the email excepted on july 4 and on the bottom of email it says delivery from friday 5 july to Thursday 11 july. They send me an email yesterday that the order is on the way. When i tracked my order it shows me that they just created the label but your order in sot on way yet. I wish i will receive my package before i leave on Wednesday. If not, just like that not opened yet i will return in the same day that it comes, with my cousin help because of course i will be out of the country. I’m extremely upset how zara lies people about the shipping. If i knew that the package will be this late i would select express shipping option. Such a liar. I will not order anymore from zara. I’m leaving this review just to warn people. Ridiculous how they lied me!

  • By

    Your customers deserve better.

    Zara literally has the worst customer service. Since they’re a high in demand brand they don’t have to rectify this. Don’t ever have a problem with an order and think you can call customer service for help, because they will not offer help. They might as well get rid of that department altogether. Unfortunately for me, there is no physical Zara store located where I live. So I have to use the website/app to get their pieces. Their site platform is not the best. It’s often difficult to find certain pieces. Everyone complains about this. Zara has made a few tweaks with allowing you to save items for “buy later” or “wish list”. This helps. Zara also needs to either lower prices, or increase the quality for some of their pieces. In all honesty, many of the items aren’t really worth the price point, but the fashion sense is so on point. Which is probably why this will not be rectified. My best advice is to wait and get things on sale.

  • By

    Poor Clothing Quality

    I’ve been shopping at Zara for many years. It was always my go to spot for my everyday style and their price point i felt was relative to the quality of their goods. Recently I’ve been severely disappointed in the quality of their clothing. I’ve purchased several pairs of pants/jeans that were ruined upon their first wash. After my last purchase where I experienced this issue I reached out to customer service to request that they either replace the item or refund the cost. I followed their care instructions on the item and from their website. Mind you their instructions are very abstract and simple. They prolonged their response for several weeks and their customer service was inconsistent and unhelpful. In the end they did not acknowledge the issue at all and refused to either refund or replace. I will no longer be supporting Zara products. The quality of their clothes is not worth their price or hassle to figure out proper cleaning.

  • By

    Lots to improve (basics really but

    Nothing but absolutely nothing on your site is easy or intuitive. Your categories make no sense - new, sale, collection, editorial, rspt, random circle images on top with some kind of categories - there is no explanation and I have no idea what and why there is a difference. Basically even looking through every tab I still don’t have a good grasp on what to buy and where and what you really sell. No clue why you show collection, no clue why and what editorial means but I can’t find it or buy it. Even if you ask for the system to send you an email for merchandise that’s not available it takes months for the merchandise to arrive if at all. Very poorly run branding and merchandising by your teams. Brand you have to continue to establish in consumers brain without frustration. Get them interact in regular basis and deliver on the promises you are making (even the visual promise.) You basically let me down every time I shop the site.

  • By

    Eighteen thumbs down

    If I could rate this no stars, I would. I was trying to make a purchase during the recent sale and the app crashed. I was in the checkout where you enter your card info. I kept reloading it and when it finally began working again, they would no longer honor the sale price. I reached out to customer service via chat option and the representative said varying “standard procedure” phrases like, “I would recommend subscribing to the newsletter” and “there was no order made before the sale”. That’s my point, I couldn’t make my order before the app crashed. I don’t see how Zara failing to keep up with traffic on the app and it crashing would be my fault, but according to them it is. Also, I’ve been shopping with them for quite some time and spent a lot of money, so one would think that they would want to honor the sale price. Zara does not care about their customers. Boo to Zara. Eighteen thumbs down. Shop with companies that care.

  • By

    Zara thank you for making me look good

    I am a mom who just decided to get rid of old wardrobe in one shot cut my hair shirt and modern. I needed a change in my life tired of the old and repeated. I went in the net found that Zara was shipping it had great reviews and that’s when I decided to try it out and trying out I mean buy a new wardrobe. Today, I shop on the app and the store and I love my new look. I would I have dropped 10 years of my look and I could never be happier. My only recommendation is to Zara IT team. When I search in this app always don’t see all your current items and this is something that would make my buying experience easier. Also, love for you to offer a credit card for purchases.

  • By


    It’s super practical and comfortable to shopping specially when scheduled for work doesn’t really allow to go to the store then I just woke and doit through the app!!! I just would like or suggest that you guys must add the review options in order to lovers of Zara like me let others know about the quality of your items besides the beauty of the most products! You guys doing amazing job keep it up and maybe should also considering add credit card with rewards for loyal customers because! I already bought soo many items from you and I’ll definitely shop way more with rewards and I’m sure other girls also!!! Wishing you all a great day and blessings!

  • By

    Zara is Amazing.. New App, not so much!

    I love Zara and shopping at Zara. I would say 80% of my shopping is done online. I generally use the Zara app but refuse to use certain apps because the web browser version is just overall more user friendly. Honestly, the new updated Zara app is the worst that they have released by far. It’s confusing, unorganized, and at times nearly impossible to find the category you are looking for. For men, just about everything you want or will likely purchase from can be found under “basics”, yet there are multiple other sub categories within a category like “corner shops”, “TRF”, and “Streets” that make the app feel overcrowded and at times difficult to navigate. Again, I am an advocate for Zara I am just not a fan of their new app, at all!

  • By

    Bad Cart Practices.

    The app is fine. It runs smoothly how an APP should. Do you need this app on your phone? No. The website will suffice. However ZARA has a bad practice of “first pay, first serve” when I placed my item in the cart and continued browsing the website. After about 5 minutes I go to my cart and it gives me a message saying “out of stock”. How is this fair? I’m still looking around. The cart should hold items for AT LEAST 30 minutes. I am extremely disappointed. Imagine this happening at a store when you ask the clerk to hold something on the side for you and someone else comes over and says “I’ll pay for that right now give it to me” and they pay for it and leave.. that’s how relatable my experience is. I haven’t had this experience at any other website. Fix this Zara.

A better way to Contact apps

You can now contact ZARA customer service directly
via Email using our new site -

Contact ZARA directly

Is ZARA Safe?

Yes. ZARA is very safe to use. This is based on our NLP (Natural language processing) analysis of over 9,693 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.9/5 . Justuseapp Safety Score for ZARA Is 86.0/100.

Is ZARA Legit?

Yes. ZARA is a totally legit app. This conclusion was arrived at by running over 9,693 ZARA User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for ZARA Is 86.0/100.

Is ZARA not working?

ZARA works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with ZARA? Report Issue

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Why should I report an Issue with ZARA?

  1. Pulling issues faced by users like you is a good way to draw attention of ZARA to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a ZARA customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ZARA.

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