Joss & Main: Furniture & Decor Reviews

by Eschaums

Wow, this is one bad app. I kept getting ads on Facebook and wanted to see the gorgeous furniture but I had no choice but to view via app. Found a lot of stuff I like but favorite feature did not work, kept getting error messages. I ended up having to share the link via text to myself and then copy the link, and open via website private browser to save each item. What a pain.

Also, there are no filters when searching, every other company allows you to search by color, brand, material etc. just one jumbled mess. Even the sort feature didn’t work properly. It seems like it only pulls up the first 20-30 options.

by Shotvol

Ordered a bed over a month ago. They marked it shipped and charged my card immediately. No tracking has ever been provided, however after calling customer service says its on the way. After waiting a month, I contacted again and they have just said they’re looking into and promised to get back to me by a certain date. Date came and went with no response. Have contacted them twice without any response. I guess my only next step is to pursue a chargeback from credit card provider. Buyer beware, this company is not functioning well, at best.

Update: Order was never received so I requested a refund, which was processed minus a $240 return shipping fee. FOR SOMETHING I NEVER RECEIVED - after waiting 5 weeks for deliver! This company is not healthy - AVOID AT ALL COSTS.

by Voll Express

It has taken me two days to get checked out online for a chandelier I just ordered. The problem has been the same for a long time with JossMain when ordering online. When it’s time to place the order it won’t go to the payment or shipping addresses to order. It just says oops there was a problem. Nothing appears but that and all I do is try to check out. I get up this mor I g and no problem. It always makes me never want to order from Joss and Main again. I try on my phone. I try in my computer. It’s the same thing. Must be when there are too many people ordering. I started in Friday and now in Sunday morning finally get it placed. I could have received it on Thr 29th snd now it’s going to be much later in May. I’m sure everyone e gets fed up with it kind I do.

by Capitolan

The products are beautiful and all, but JossMain has issues. I was unable to upload a room photo. I couldn’t go back to the product pages for the items in my favorites list. I couldn’t change my email settings from JossMain . The room view is nice in theory but you can turn any of items, there’s no indication of scale, and some of the product photos had backgrounds that imported into the room view. The favorites issue is the most unfortunate. I collected various pieces of office furniture so I could go back and look more closely at the dimensions and reviews, but I can’t access that information from the favorites on JossMain . My options are add to cart, comment or delete. Please fix.

by MommaKBeary

Ok, so the variety, quality and price of items available through Joss & Main is terrific. BUT their technology is a little lacking. For example, I purchased black velvet pillow but JossMain and email and website showed a picture of yellow pillows and the order details did not specify the color. So I had to call Customer Service to find out why they swapped my black pillows for yellow. Cuts service person said she could see I definitely ordered black pillows and that’s what they’ll ship, but it just show incorrectly in App and online. Then when I tried to review recent purchases, he App is only showing a duvet that has yet to be delivered. So it’s a little glitchy. Just pay attention to what you purchase and you’ll be ok. But don’t expect super great technology. They’re just not there yet.

by Knkeststes

Love app and most items, Ive decorated 3 homes using furniture and home decor in last year. Customer service was excellent when I had to return dining room chairs. I don’t like to purchase furniture w/o seeing it first. Def don’t like putting it together but home decor is great value. I felt pretty good when real estate company wanted to use my last home to take pics while home was staged. I normally am DIY’er so I do my own decorating and mostly sell my homes and property on my own. However, I used realtor last time, but I know what I want and don’t deal well with sales pressure . That’s what I love about JossMain, I can find exactly what I’m looking for with no pressure.

by Lstewart89

I love Joss & Main! Lots of pieces at affordable prices in a wide range of styles.

My only complaint is that, when previewing upholstery color, there is a bug (at least for the last few updates) where the color change is one “behind” whatever you’re selecting. So if I press the red, then blue, then white, the colors appear on the couch as no change, the red, then blue. This has made purchasing a sofa a bit difficult.

I have a screenshot showing one color selected with another color displayed on the sofa if it’s helpful to developers.

by Hartzok

I have purchased a sofa, two armchairs, a large carpet, a console table and an end table from JossMain. I absolutely love their selections. They are sophisticated and classy stuff for my formal living room as well as rustic looking stuff for my family room. Even the stuff on sale seems like very good quality stuff. Hats off to the Joss and Main buyers. I love JossMain !! Must saying ordering via JossMain and on phone is a breeze. Also I was very pleased with their delivery for the large furniture like my sectional. They sent me reminders before they delivered and also came me a call 30 mins before they arrived. Loved the experience!!!

by Milview

I recently received my beautiful outdoor patio set after searching and asking questions on line. I love you provide so much info and options to ask questions. After setting my set up (yes a 77 year old can do it) I found the placement of one chair wasn’t completely protected from a nearby sprinkler and rain.
I asked If there was a cover for it and got a swift reply with the SKU and size I needed. Placed order and you made it all so easy.
Thank you!

by 1 Bebe

They offer 8 thousand items to chose from. Prices are inline with great pieces of best quality. Their Pro membership has the best benefits if your a company looking for quality offering the best prices.

Customer service is superior, no matter why you are reaching out to them, they come through with EZ solutions, for you to chose, what works best for you.

I highly recommend this company and their customers “Always Right” attitude.

by ..Mel

Joss &Main has so many different products! I love “shopping” at home with your online store. I’m glad you make available customized folders to save items for different projects. I also just realized that I can be notified when an item will be back in stock. I previously believed that “out of stock” meant no more were going to be available. What a convenient additional service this is! Thank you so much.

by Mrs Bing

So, we bought a new house and J&M are helping to make it a home. Just a week ago, I placed a huge order after our concrete for the patio was poured. Had a few damaged items but they’ve sorted those out for us, no problems at all. Very easy to deal with customer service/support and everything that arrived was as expected, sizes, colors, materials. Very pleased with my patio now, in fact, just ordered a few more things......

by Grandmathe Great

Last year, us old folks, added a first grader, and our son without much preparation. This year, we are hooked on making room and wanting to get back some of the charm. So we bought the Spague Hooks for coats with baskets for keys, and the Double Hooks for the little backpacks. We also picked up a Star Hook for the added luxury of keeping the dog’s travel bag in a safe place. You have to move fast and stay organized with all of this flurry of activity around here now! Thank you for helping us do so.

by Ricograzz

I got a coffee table a rack to hold pots and pans a bathroom 3 level shelf and a cabinet. All were perfect the bathroom shelf had a little dent in it nothing big as a guy I could of lived with it but my wife could not lol she called not only did they send a new one immediately they told us we can keep the other one and we gave it to our neighbor we also got a discount on the next Order. Here’s were it gets crazy it the new one came within 2 days. I’m very happy and confident using them again.

by ComedyGirlCrazy

Love, Love & Love Joss & Main. So many different styles. From A - Z. Great selections for your home, outdoors, pets, kids, furniture , lamps, jewelry, kitchen supplies, Everything Christmas, Bedding, Lights, Chandeliers, and all decorations. Love when they bring in favorite designers. Also they have great prices, sales and even wonderful shipping prices. Sometimes Free On Shipping. This Store is A MUST CHECKOUT ! Just bought Wonderful essentials bathroom items for my daughters new loft. I also love all the different types of styles Joss & Main have Available. Love the Farm House Style and the talented designers.

by DoneWithPlum

I've been buying from Wayfair and Joss & Main for years and have never been disappointed. I hate shopping but love searching these sites and finding exactly what I'm looking for. I've recently bought two chairs (beautiful!), a cabinet(excellent quality), a rug (gorgeous), dishes (love them) and numerous decorator items for our new home. These are incredible sites with everything you need for your home and the items I've bought over the years have all been great quality products. Can't beat it.

by Mistic Queen

Joe is the only representative of Joss and Main that helped me with my situation of being locked out of my account. I’ve purchased many items with you guys since COVID-19 and mentioned my situation to each and every representative and asked how they could fix my temporary lockout. They just preceded to take my order over the phone. Thanks Joe for caring enough to fix my problem. And by the way it was Sunday a few minutes left before closing. Excellent customer service!!!!!

by Stargirl 1

Easy to navigate and access information - I’m all about the details when I want to purchase something - the dimensions, the materials, the images of the product, if assembly is needed and the reviews by verified buyers. These all help me shop carefully and wisely. I love the selection at Joss and Main and I have never been disappointed with something I’ve purchased on their site because they go that extra step to give you lots of information about what you’re getting.

by Pleased In PA!

If a “Man’s Home Is His Castle,” then a women’s home is an extension of her personality. Joss and Main complements my personality so well. The uniqueness of your merchandise allows for people of varied taste and style to find just the right item to complete a look, define a style or just add a touch of whimsy to a room. When I visit your site, it’s like an adventure and have enjoyed the the experience so much that I have turned on a few of my closest friends to Koss and Main and they have too have been pleased with everything they’ve purchased. Thanks for your “Eclectic Merchandise,” and all I can say is “Keep it coming!”

by TonyBolonyChickenMacaroni

OMG! Their website/app is just crazy awesome! I’m big into furniture, and they kept showing up on my Facebook feed. Been obsessively looking for living room furniture and art, and they have a PLETHORA of things! It’s endless! Took me forever, but I finally ordered 7 items because 1) I’m crazy, and 2) I want a beautiful and luxurious home. Their prices are fantastic. My advice: look through the reviews, as they do help out and give good perspectives. J&M is awesome, and I’m looking forward to my order arriving next week. I applied for their credit card and was approved in seconds. I went with the 12 months no interest option.

by Bear Derby City

Why is it that the two web sites pull automatically from one to the other but only recognize the higher price for the advertised item? I go to Joss & Main add 2 different items to my cart. Then get out of that app and join Wayfair. I add an item and the system changes one of the items prices to something JUST CRAZY! At that moment I hadn’t noticed the change but while we were in route to our vehicle I noticed the total was way over what it should have been! That’s when I see the price on the furniture had increased by $40. I go back in and see the price difference is on the tv stand. It is being offered at 2 different prices! I canceled the entire order. I think it is canceled, the system is also doing something crazy. I ordered a quantity of 4 for 1 item and when the cancellation went through it only canceled 1 item instead of cancelling the line item qty 4.
This system could definitely use som updating or fine tuning! This has been an unnecessary experience for all involved.i have reordered these items now I wish I would have waited until the credit was applied. Just a frustrating shopping event with WayFair All together!