Zara Home Reviews

by Yadinyin

I recently paid for an order and the status was always pending. I contacted Zara and said they would check and contact me about it it has been over a week and still nothing. Not even a refund. I try contacting by phone and the have hung up on me both times. ZaraHome has many issues and not recommended with AliPay and WeChat Pay. Zero stars if I could

by Smurfml

I was trying to reach someone with ZaraHome ’s chat but it seems impossible. I think it’s a fake chat. I tried at least 5 times, nobody answered, the chat disappeared any single time, then suddenly a message appeared saying “please wait” but nothing happened and the message disappeared again. Trash chat. Then I tried to change my forgotten password, I got an email with a link to change it. Unfortunately the link doesn’t link you anywhere but the main page of ZaraHome !?? Where to change the password is still a mystery. Trash App.

by ZsaZsa Amore

The help phone number is automated and tells you to fill out a form then hangs up. The form I filled out twice; when I was able to chat text they couldn’t see / find the prior forms I filled out. I went to look at my order to tell the chat person specifics and the chat literally disappeared without anyway to get back to it! So frustrating and very disappointing for such a huge company. The person I did chat with was friendly but ZaraHome is NOT user friendly and I am tech savvy.

by Arlinajsk

Every tine when I tried adding an item to bag I get some red warning generic error and nothing is added. I thought I didn’t update my app so I did but still the same error! I so want to buy something every time but it NEVER WORKED. I use the Zara app all the time and never had a problem so what’s up with Zara home???? Also something is never in stock is having 20% off tonight. But it keeps saying coming soon and I never get notified. Why put things on sale but they are not in stock?!

by Dani Burrell

I placed an order on ZaraHome and it said there was an error with the transaction. I then tried again thinking I didn’t put in the correct info. Says error again. I see that my debit card was charged twice but I did not receive any confirmation from Zara. I then called Zara and they had no recollection of the purchase being made. I have been on hrs of phone calls with Zara and Chase trying to get my money back. Still have not resolved my issue.

by B.Estelle

I’ve never had a business so actively try to refuse a sale. Both ZaraHome website had so many glitches after repeated attempts to get it fixed and 3 calls to customer service, they wouldn’t even take my order over the phone and simply said sorry, I guess you can’t place the order. Beyond frustrated and shocked at how badly this app is not interested in business or satisfactory customer service.

by RikiSantaFe

Ordering is impossible. 1)Sale announced to start 8:00 pm EST, which is 6:00 pm MST, my time zone. ALL other retailers, including Zara, allowed me to order at the announced time. Which is fair since I get to order at the same time as shoppers on the EAST Coast. But NOT Zara home!! Web site wouldn’t load, probably due to overload of shoppers. Or was deliberately out of order! Web site FINALLY came up at 7:50! Does no one, not a single executive at Zara Home, understand time zones? 2)Didn’t give me the advertised discount of 30% off entire site! When site finally loaded, it charged the list price for all sale items - and refused to give me the clearly advertised discount of 30% off entire site! What a rip off! Im calling tomorrow to get the promised discount.

by Jussss3

I tried to checking out and it’s beyond cumbersome. I emailed the support team about registering for a new account because on an IPhone X, you cannot register as an individual. When I click the fields to enter information, the keyboard doesn’t pop up. So they emailed me back basically providing no help and told me it’s fine.

I finally hit ‘save’ on the upper right corner and I got validation errors - FINALLY - so I could enter my info to register. I registered and began my checkout only to get stuck AGAIN. After you select shipping and add in you address - nothing happens. There is no button to continue or do anything. So you just go in a loop.

YOU GUYS NEED TO HIRE A PROPER UX AND QA PERSON!

I can only bet that they are losing sales and customers from this.

by Marianasmv

The fact you can’t use the same account as other Zara apps and web pages means you need to re-enter all your info and have yet another password
The payment flow erases your details if you change screens which many times you have to do if you are using a digital payment method.
The payment flow crashed twice
I was unable to pay despite correct payment info.
Search is iffy and not great at finding what you are looking for.
It’s hard to find matching items like the sheets for a given duvet set. Hard to search by materials.
Descriptions are too basic. I.e. doesn’t tell you if sheets are soft or crisp, for cool or warm weather.

by MeiganA

The shipping and billing address is not clear on ZaraHome and needs to be fixed. I purchased something to send to my brother but the billing address was my home. There was never a clear spot for both. I hope this works out okay but I’m already anticipating a problem.

by Zara Man Senior

I really like the product line you present yet ZaraHome can be tiresome. You must choose a new filter when you go from depts. An example is when you change from “recommended to low to high price” - and go from bathroom to living room etc. You must re-select the filter each time you go from dept to dept.
also if I recall, you were able to continue through the store by pushing up ZaraHome towards the top of the screen. You do not seem to be able to do so any longer and you must go back out and select the dept you desire.

by FeryalF

Overall, ZaraHome is good except that when I want to change the country I have to uninstall ZaraHome and install it again.

by KatNery

I love Zara Home. My recommendations would be to make bigger sizes for kids Pyjamas, homewear and slippers. As well as having some more interesting glass and table ware collections. I stopped buying them because when things break it is impossible to restock the items. Which is a shame.

by Small Crocodile

Have been trying to use ZaraHome for two days and it freezes and every time I want to edit my cart, gives me an error.

by Happy Violet

I have purchased glasses from ZaraHome and it does not give the option of choosing quantities which with glasses is most often the case
It also has a maximum amount of glasses I can purchase so I need to go online twice and make two separate purchases as well as paying for two shipments

by DCherylSmith

Beautiful products, but website not very fluid or intuitive to navigate. Love what they have to sell, but do not enjoy shopping on their website. Just not great ease of use.

by Ice Latte

ZaraHome was easy to use. It’s my first time using ZaraHome and all my order were done without any problem. Thanks for making it easy. Looking forward to receive my delivery now!!

by Irene_Kr

I love ZaraHome not only because Zara Home has well-designed products, but ZaraHome is also easy to navigate through!

by Lucierne

Easy transactions, I just wish they would have more variety in children items. Sometimes they present a whole scenario but mostly half the items are not available online and you wish you could buy it.

But App overall works great.

by Me N Him App

Easy to shop but needs a little more organized. You shouldn’t have to type items you’re looking for!! It should be all pajamas for women or kids and like little girl dresses!! Make it easy to find please..

by Abp2011

ZaraHome should be called the joker. How does any person (app associated) possibly justify their employment when they produce this level of junk? Maybe ZaraHome came from a pro bono project by the local preschool with a handful of big dreamers wanting to be app developers when they grow up?
Please Don't launch an app without credible developers employed to create and maintain it. Such Cant possibly exist in all of Zara or it's affiliates.

How rude for this (Zara)company to heavily promote this trash as an app for the premiere route to shop their home line!? Disrespectfully wasting your customer's time and energy is unacceptable. ZaraHome continues to waste my time as I have to write this review to waste someone's time notifying them about the gigantic pile of garbage they have sitting on hands of customers trying to buy product! Yes,
Effectively driving them away by the minute.

I assume the only possible solution is very obvious to persons remotely pretending to assess or maintain this "app" as it is to everyone else being pull the cord asap and hope a credible hand hits the restart button next time??? Yes, great solution.

hello??? Hello Zara? Anyone home? just want to confirm someone is aware the home app is a hot mess? Hello??

by Pain That You Ask

I have purchased glasses from ZaraHome and it does not give the option of choosing quantities which with glasses is most often the case
It also has a maximum amount of glasses I can purchase so I need to go online twice and make two separate purchases as well as paying for two shipments

by No Time For Jokes

ZaraHome is not easy to navigate accross depts. The descriptions of the merchandise could be better. For example, what is included when description says “pajamas”? Lastly, the pictures of items do not focus on the item instead, appear to feature the model wearing the item.

I like the merchandise I have purchased. The items are high in quality and towels wash nicely.
I always look forward to your sales!

Thanks

by Musefan13

I have always liked Zara Home . Good collection and very decent price . Absolute value for money. Way to go !!

by The Ramon's

I appreciate the messages when products go on sale and we love the designs.

by Nico SF

Love me some Zara Home! Stylish items at very affordable prices!