Fuel Rewards® program Reviews

by Emsmommy9

I’m a T-Mobile customer, so I get an extra .10 cents off a gallon for every “T-Mobile Tuesday” - great, right? That’s what I thought too.

I keep getting logged out of FuelRewards and then can’t log back in with what I know is my correct password because it is stored (safely, allegedly) and I can use FaceID to login - except that doesn’t work either.

Flash back about a month ago when I stopped to get gas, entered my Alt ID at the pump, paid at the pump, and was on my way. A few days later I noticed a total of $500 plus fees was taken out of local ATMs (the first one being at the Shell station where I filled up earlier in the week). I never enter my pin at the pump, so they had to have had other pertinent information of mine in order to successfully facilitate the tx’s. And they wouldn’t have needed my cvc # for an ATM.

Just a few days ago I was notified by Visa Checkout of some fraudulent activity and told my account was shut down as a result. Today I can’t login to my Fuel Rewards app again. Hard to believe the two are not related. Stop saying you take fraud seriously. It’s clear you do not. The first thing I will do whenever I am finally able to log back into my account is remove any and all card information from FuelRewards . Really very disappointing. Do better!!

by Ree'lynn

UPDATE! I’ve had the same card number for years never had an issue. After putting my card and husbands in FuelRewards, BOTH cards were compromised!!! Fraudulent charges were made with three days of each other on each card. In addition to this, customer service NEVER responds. Apple should remove FuelRewards. After receiving the developer response I called the number and waited on hold for over 10 minutes. They stated in the response that they don’t store the CCV number. This was the only variable in both cases of our cards being stolen that was incorrect therefore the bank caught it and deactivated the cards immediately. Now I’m even more convinced this is how my card information was obtained.

I have consistently not received the rewards earned. When I called customer service they said it must be the store, except it is happening with all stores (grocery, hardware, farm stores). They told me to send in receipts. I’ve sent them now three times (bc’ing my two personal email accounts) and they never get them although they deliver everywhere else. So in summary, they are getting all my transaction history for my MasterCard (lots of free data for them!) but I’m not getting my end of the deal. If this isn’t resolved within the week I’m removing my cards and going elsewhere.

by Jennll01247

I was ontroduced to FuelRewards through T-Mobile! I’ve tried twice now to take advantage of my fuel rewats savings at the pump & both times no discount? I verified the Shell station is a participating store, i entered in my Alt ID # before pumping. I’m recognized as a member yet the price stays the same! I emailed support the first time with no response. I went into the Shell station for help yesterday and the girl simply said she has no clue! Most days the price per gallon at this specific store is $0.05 higher than others yet if i have a $0.15 off offer then i’d save! But only if it works! It can’t be that hard. The Shell store is located in Cheshire, MA. I will be reporting my experience to T-Mobile and asking them to review all of the apps reviews! I don’t believe FuelRewards should be recommended with no one willing to help or take responsibility of errors.

by Dennis Stricklin

I get T-Mobile Tuesday rewards of 10 cents/gallon and then the Fuel Rewards cuts it to 5 cents! I eat at the restaurants Fuel Rewards and pay with the credit card used with Fuel Rewards and I never get past half way. I have called and complained but nothing changes! I use Shell so much I get 5 cents off/ gallon without T-Mobile Tuesdays rewards. So I should get a total of 15 cents off/gallon with 10 cents from T-Mobile and 5 cents from being Gold status, but they now cut T-Mobile Tuesdays 10 cents to only 5 cents this time. They have said in December just three more fill ups for 10 cents/off which I did but I am still @ 5cents/gallon off. They make big promises and don’t deliver as advertised! It has saved me a bundle over 1.5 … over $88 … but don’t make promises you are not going to keep!!! Stick with the plan!!!

by Howmanydo I Have To Try

I have FuelRewards on my phone to pay at the pump. It doesn’t work. I was at a station in SC and did what they app says to do it didn't work, went inside and they tried it and said it doesn’t work inside, then said other customers have had trouble with it and we think it doesn’t work here but when we checked it works at exit 53 or 69. How are we supposed to know where it will work or where it wont ? I was traveling from Fl to NC. It might be ok when we are local but not traveling. I called the number on my rewards card the guy I talked to said he couldn’t help me but gave me another number to call and to select option 8. That guy said I was at a dealer help number and he had no idea and to to call the number on the card. I did that again and that guy said they had no control over where it could be used but he could tell me where to find an app that would show me the places on a map where it did work. When I said I was traveling and it was kind of hard to drive and try to find the right station especially if I needed gas now he said well you could pull over and look.

by TRUTH 4 ALL

Just give me the cheapest price gas without all the hoop jumping gimmicks! I got an email from them with all kinds of red alarm emojis and big red text telling me “$.15 Cents Today!”, so I rush to the gas station and it’s only $.05 cents, SCAM! I called them, on hold forever and they tell me to call T-Mobile! I tell them but you’re the one that sent me the email!

Another week on FuelRewards where it shows local Shell gas stations around you, there’s one gas station that’s always approximately $.10 cheaper than all the others. I rush down there and show them FuelRewards price only to be told by the Shell employees that that “is not” the price… and actually it’s approximately the same price as all the other gas stations in the area and there’s nothing they can do about it because corporate makes all those decisions not them….so basically too bad! Classic bait and switch! SCAM :( FuelRewards shouldn’t allow gas stations to blatantly lie like that unchecked! It cheapens and discredits their brand and image!

I spent over $80 in Shell gas one week on two cars and saved about $2! Not worth the hassle!

I find it better to just go to a different brand gas station that has much cheaper gas in the first place, without all the fake gimmicks and save some real money, versus experiencing all this hassle and misinformation for a few nickels.

I wasn’t even going to comment but since FuelRewards kept asking me to rate it, well there it is…the truth.

by A Long 1515

The Fuel Rewards program is no good, in my opinion. I wanted to use it, but it didn’t seem to work at the pump. I asked the person inside the store, and she said that it will work and not to worry. The gas was still full price, and the lady said not to worry and that the discount would be refunded. I left the gas station feeling like she lied to me and called the Fuel Rewards program number. They told me that I didn’t get the discount and that the attendant at the gas station was incorrect. They tried to make things better by giving me a bigger discount for next week, but I didn’t use it. I was cheated and am done with this Fuel Rewards App and Shell gas stations. My experience has soured my perception of Shell. I won’t be back unless it’s the only station within a long distance. I am getting way cheaper gas from elsewhere now anyhow. 🤨 It was a waste of time…

by Deannak22

Update: Again, I used FuelRewards for probably 2 years (or more!) to buy all of my gas at Shell stations. I didn’t purchase fuel anywhere else. However, something happened in the last couple of months, and FuelRewards is full of bugs. Today, it says network connection lost for any action I take on FuelRewards , and none of my other apps are experiencing this problem, so it isn’t the network. Please, please revert back to the solid quality that was present for the previous years!

This is my first Apple app review. I used to use FuelRewards every week (no exaggeration) to fill up with Shell in tandem with the T-Mobile Tuesdays. I never (or extremely rarely) bought gas anywhere else (true story!). Now, FuelRewards crashes every time (again, no exaggeration), and I received an error message today when trying to apply my T-Mobile Tuesdays’ reward to the Fuel Rewards app, that says the date is formatted incorrectly. We had a good thing going, Shell. Please bring back a properly working app!

by Sparky Jonze

FuelRewards makes a lot of promises it does not keep. I linked my Dunkin’ Donuts account because they say you earn .05 cents discount per gallon for every five Dunkin beverages purchased. I buy from Dunkin EVERY day and have never seen any corresponding rewards in my fuel rewards account.

I have contacted FuelRewards’s (Shell) customer service several times. All they do is reply with an answer to a totally unrelated question (bizarre) or say they don’t manage the program and I should contact Dunkin (who says the program is Shell’s and I should contact Shell). The people answering these inquiries either don’t read the question, don’t care, or are too stupid and lazy to solve an actual problem and think just sending ANY reply is a good thing.

Bottom line. Don’t bother with FuelRewards unless it has some value aside from trying to earn gas discounts through partner offers. If there are issues it will never be sorted out and you are just banging your head against the wall and wasting your time.

by John Locke Jr

Do not participate in any of the in store deals. I was intrigued, and allowed FuelRewards to guide me to a shell station that it recommended and the points never appeared. I put in a service request and was told there was nothing they could do without the receipt, (all of my receipts are electronically tied to my account so that my points auto allocate. Once I printed the receipt from their site and sent it back to them, they said they could not honor the deal because the gas station was not eligible. Then why did FuelRewards take me to that gas station for that deal? Either way, they gave me an appeasement 5 cents off my next fill up, Instead of the 15 I would’ve received from the deals. Not a huge issue, but with that being the main point of FuelRewards , it’s kinda pointless.

TLDR; don’t get FuelRewards unless you have T-Mobile. You’ll always get 5 cents off for being a member, but customer service is horrible for any other deals mentioned in FuelRewards .

by Mydanni327

I haven’t been able to login for weeks, after many “Forgot Password” attempts. I called the customer service number only for the lazy rep to tell me he was (get this) doing a “Forgot Password” reset. When that didn’t work, Mr. Intelligent says he’s going to do it again. Yes, this guy really thought the best way to fix a software issue is to keep doing the same thing, expecting a different result. He tried to hurry me off the phone by saying if the “reset” didn’t work, I could call back in and they could escalate the ticket. Now, common sense would say to just escalate it now after a failed attempt by the customer and a failed attempt by customer service.

Luckily, I was already proving that he was insane by telling him the new “reset” was also not working. He then huffed and puffed his way into filling out an escalation ticket. It’s 24 hours later, and I get a random email saying, “We received a escalated case from our Member Support team regarding your inability to access your account. However, as of 4/9/19 it appears that you were able to successfully login. If you continue to experience trouble, please reach out to us directly for further assistance.”

Wait...I’m sorry. How exactly did I get into my account with a locked out account? And how lazy do you have to be to send an email saying, “looks all good from here,” without confirming anything with the customer? Wow! Just wow!!

by Moparstan

Fuel Rewards is a nice program. It is too bad FuelRewards has some serious bugs. The most serious; it cannot link a Shell Drive For Five card for payment! If you try to enter one, the “scan card” function doesn’t work (though it works for other cards). If you try to manually enter, the expiration date fields are disabled so you cannot enter the date; without that, it says “invalid card entered”.
App support is poor. Attempting to message from FuelRewards gets the data entry keyboard on top of the message field so you can’t see what you’re typing; app won’t scroll so if there is a “send” button it is obscured and unusable. Phone support number doesn’t work, gets a “we are unable to place your call, please try again later” message from the phone company.
This has been a problem for at least a year with no signs of an attempt to fix, and despite repeated marketing emails from Fuel Rewards urging me to link my card. Hard to believe they haven’t noticed that isn’t possible with their app but I guess they are clueless.

by V.R.S.C.D.X

Decided to link my MasterCard to a few of the rewards in my local area. This is not as easy as it seems due to rewards having two different expiration dates of the same rewards Link. I thought it was a one-off, but it seems almost every reward I open has two different expiration dates. One for 2018, and one that shows it already expired in 2017 in the terms and conditions fine print. When sending information and questioning customer service, you just get generic scripted disjointed answers or questions that don’t pertain to the information you provide them.
FuelRewards becomes somewhat pointless if the information provided shows both expired and non-expired with no rhyme or reason.
Why bother signing up for something and then finding out later you didn’t gain anything in doing so, except maybe a chance of the shell data base Getting hacked and your Credit card information compromised. If they can’t even get their app and terms of service correct, how do you know their database is safe.

by Angry Taurus

This is for the person before me who asked the question about the alt ID. I think you have to enter the number 37 before putting your all to ID end… Looking over the terms and conditions, I happened upon that instruction. But from all the gobbledygook and all the terms and conditions… Which are incredibly confusing, I came across that somewhere, to enter the 37 before your phone number. I also saw in the terms and conditions that the five cent a gallon savings is temporary… But it doesn’t say how long “temporary “is. FuelRewards also said: join now and instantly achieve gold status… Well gold status is saving five cents a gallon. I’m not sure what’s happening… Did they want me to get a credit card or something? There’s too much words and not enough streamlined simple information

by Suzy & Babygirl 23$

I love my Shell app & all of the rewards offered & I don’t shop for gas, cigarettes, snacks, sodas, etc., anywhere but a Shell station! My problem is, is I gather up the points & I do the T-mobile Tuesday every Tuesday & again today when I went to use my 15 points that I had accrued from shopping at Shell & the 10 points I get every Tuesday they weren’t there again! I own my own business & I travel a lot & those points mean a lot to me but on my way from Tennessee to Kentucky this morning, I went to fill up all I had was 5 cents off a gallon! This is the third week in a row and I would appreciate it if you could check into this matter and find out why? The people that work at the Shell no matter where I am just shrug their shoulders and say I don’t know. It’s very frustrating & I would like to know why I’m not getting my 15 cents off a gallon every week that I accrue. Thank you for your time in this matter & I’ll be looking forward to hearing from you soon!

by Maw Jane

Anyone who doesn’t have Fuel Rewards is definitely missing out!! The way gas prices are today every little bit helps !! The stores offers even more products inside to help lower the gas prices!! The Shell on South Main in Leitchfield, Ky. explains the many offers you can get by using Fuel Rewards!! Their store is very clean and everyone is very friendly… I wouldn’t go anywhere else!! So if anyone who is interested in Fuel Rewards… what are you waiting for?? It only takes a phone number!! Download the Fuel Rewards now and start saving your money!!

by LittleBossMom

I have had FuelRewards for a while now it works when it wants to. I like it when it works! I have linked all of my cards to FuelRewards . My stop and shop card seems to be a different card now that FuelRewards has established so I am unable to link the card. Ask for help no one seems to be able to assist. I was able to use all of my points at one time once it was great I had to pay .69/gallon WHAT yes thank you for that particular day everything was just wrong but the gas pump worked with FuelRewards . All other times and now nope nothing works no points can be used I’m disappointed.

by Tetley2005

if u buy gas regularly. Create an account & you’ll get 5c off per gallon at Shell stations. The more often u fill up, the higher ur discount (to 10 & 15c per).

I use this along w the GasBuddy app (to find cheapest local gas) & my GB card to add another 5c off per gallon. Sometimes I use both apps along w/ the GetUpside app to get the discount shown in FuelRewards (7c off per gallon e.g.) for that Shell station. T-Mobile customers get an additional 10c off per gallon at Shell by clicking on the offer in T-Mobile Tuesdays & following the instructions. NB: If you stack 2 & 3 of these discounts together, u might not get the sum of all the discounts off. But you’ll likely save more than you would otherwise.

To reiterate, regular gas buyers should download FuelRewards for a discount (only at Shell stations though). Why pay more than you have to?

by Crashlan

Yesterday I stopped at a Circle K Shell station and tried to use my Alt ID as I have misplaced my card. The pump would not allow me to enter my complete ID number. Having only capacity for my phone number. It told me my account was invalid. After a couple attempts, I decided there was a problem with the pump and left. I stopped at a second location and tried there, same situation. I went in the station and the cashier tried to help but got the same result. He only put in my phone number as well. He told me I would have to call you. I did and the person on the phone told me to go to FuelRewards -I could not because my phone would only let me use my phone or data at the same time. He started to tell me what to do, then excused himself and put me on hold. I waited a considerable length of time but decided this was not worth the effort. Today I went to your website and confirmed the Alt ID I have been using is correct. Is there resolution to this problem?

by TommyBlazeHD

I have used this sooner. I drive a 2009 Civic Si, and it needs 93 or better octane. I never use Arco or Costco gas because they are both crap, don’t listen to what others say! They are garbage, period.

Shell gasoline will get you better mileage, and you’ll never get denotation like you will with Arco and other budget fuels.

The only thing I don’t like about fuel is the pricing. They always have a higher price point for those who what to use card over cash. So, .05 cents off a gallon isn’t much of a deal when gas stations charge an extra .15 cents if you wanna use a credit card. Our credit cards give us travel and cash back rewards, so we do reap some benefits. But this football season the Los Angeles area gets .25 cents off every gallon on Sundays. So, I fill up on Sundays to take advantage of this. It’s big savings such as this that gives me better savings gas than if I were to use cash. #winning #beatingtheman

by Fed Up, Jr.

My rational for 1 star is simply the behavior of Shell. That, and it is the only way to post a review. This card came out to replace the one from Winn Dixie (in Florida), shortly thereafter, all of the Shell gas stations initiated the cash vs credit card amount which is .05/gallon difference. Meaning that if gas is $2.55/gallon for cash it is $2.60/gallon credit card/debit card. Therefore, they created this rewards card to simply have a tax break from the increase they charge to use a debit/credit card hiding behind the smokescreen that credit card companies are who is charging them; knowing that the major credit companies do not charge equivalent to .05/gallon. I implore all of you to only purchase gas a stations that do not have the cash vs card mentality, you are not getting a deal you are paying their fees to the credit card companies for transactions being made, plus tax write offs.

by Yeeet Yeeeet

FuelRewards doesn't let you even claim any rewards you just get declined and told thru customer service maybe people who have the rewards program with a more important rewards program may get the discount and if too many do that then the normal people cant claim a reward which sounds stupid af whats a reward then if theres a importance chart of reward members and less important people cant get rewards and they just expire. Also yes i have noticed when we linked both of our cards we had to cancel the numbers cause of weird fraudulent purchases that pop up from other states and i dont link my cards wih noting other than FuelRewards store. Pretty much we canceled a card and when we got the new one linked it had again a problem canceled it and the newest card hasnt been linked and its been good for 6 months at first i thought that all the cyber threats were why but now i see other people have had issues and it only makes sense

by Fuel Rewards Is A Sham

I went to fill up. Typed in my alternate ID. It defaulted to Giant Rewards, not Shell Fuel Rewards, so I did not get my proper discount. I called to ask about it. I was told my discount would be added back to my card. I asked for an email to confirm the discount would be re-added to my, because I did not trust the process, telling me I had to wait for the original discount to expire in 3 days. They couldn't just extend the time for another week. I followed up with customer service. They did nothing to help. I waited 3 weeks and kept being told it was being escalated. Nothing happened. Their pumps should have the option of Giant or Fuel Rewards, not just a button for Giant/Fuel Rewards, with BOTH IDs being the same, and defaulting to the discount that is less. Just very dishonest people.

by Gdhktvd

It is nice to be rewarded fuel discounts via FuelRewards! The location of gas stations is barely acceptable. I’ve gone to Shell stations it showed which do not give the discount. There seems to be no real-time connection to the gas prices shown. Operators have told me they hadn’t sold at some price in weeks or months. I now only consider location and not price. The idea or earning fuel discounts by eating at participating restaurants is good but it is not as useful as it should be. It needs a filter system by type of food. In some cities it takes too long to search and find no acceptable restaurant. I find it a waste of time an do not use the restaurant offers. Asking other drivers at stations has convinced me others don’t use it either.

by Lindabieber

I like the rewards it's cool. But sometimes if you're lucky T-Mobile Tuesday app gives more than the Shell app itself. It'll give $0.25 compare to just $0.05 but when you combine them it's $0.30. It should be every 15 times you pump gas it'll go up $0.05 more and leave it at $0.50 and then drop it back down and start over! I pump my gas almost every week for commuting! It does make a difference if the gas is already low in your area if it's high price it really doesn't make a difference! I've had FuelRewards for maybe just 3 weeks and I saved $5.32 which isn't bad but it's really nothing. My car doesn't take that much gas either! Download FuelRewards if you rather save $0.05 on gas if not it's really just a hit and miss!

by Ytong2

It's a good app to have when you use the shell fuel rewards program. It's easy to find a gas station nearby and to track your rewards status. The reason I gave 4 star is because it failed to give me the discount one time traveling in Atlanta, Georgia. That was a very nice new looking shell gas station but I got no discount at all. I had been using shell gas the whole trip (one week long). Besides, I didn't get Gold status in the beginning, but was rewarded of gold status after joining and using the program for almost half year. But I'm happy. Its better than nothing.
I haven't used it to dine out yet. Will come back and revise/add my comments after that.

by Speedy Pam

FuelRewards seems to work pretty good for the most part, and it is nice to get extra rewards for using my credit cards at select restaurants and stores. I have emailed and asked customer service to fix the gas station addresses in Recent Transactions on the mobile app because they are not correct (examples: it shows that I purchased gas in Dallas or New York when I know I was no where near those areas). Just got a generic response telling me to delete and reinstall FuelRewards ., but this suggestion did not fix the problem. I emailed them back but have not received a response. Please fix this.

by My Parrots

On the last 3 occasions I tried to use FR ,I was instructed to go inside as my credit card was not being accepted . Bill paid in full every month & I have to go inside to a not very pleasant employee before I can pump gas . “ How much do you need ?“. It my wife`s vehicle & it could be $25 or $30 . Which is it ? Is the reply . My answer is neither . If it is less or more I have to go back for a further authorization. Solution was to go to the next door station where actually I paid 4c more but as my FR was 15c , I was spending 15c to save 11c. Fix it or lose me . 2parrots