Zappos: Shop shoes & clothes Reviews

When I add a product to one of my lists, the drop down confirmation banner that tells me what I just added to my list takes way too long to disappear - I counted 6 seconds. Once I’ve added an item to my list, I’m usually ready to move on and hit the “back” arrow to return to my search results, except I can’t do that until I’ve waited 6 seconds for the banner to go away. You can’t click or swipe it away, you just have to wait.
It’s especially frustrating because the banner is a useless feature. I know that I added it to my list, I just did it; and when I clicked the heart icon on the product’s page, Zappo’s even prompted me to select which list I’d like to add the product to. Not once have I seen that banner drop down and said to myself, “oh no! I didn’t want that product saved in my list!” and then navigated to said list to remove said item. Even in the slim chance that I did add an item to a list that I didn’t want added (how often could this mistake really occur?), I would still end up seeing that item when reviewing my list later and would remove it then. The solution is the same and takes the same amount of time, with or without the banner. The only thing the banner prevents is my ability to return to the search to purchase or add more items to my lists... which seems counter-productive for both this app and the consumer.

I purchase a lot of shoes and clothing from this app and have never had a bad experience. Great selection from the major brands, fair prices, amazing delivery speed, and effortless returns FOR 365 DAYS!. Zappos is effortless to use and the website makes it a breeze to go back and see how and when you ordered or returned items, to update personal and financial information, and to check on rewards points earned. Reimbursement for returns is extremely quick, the best I have encountered from any of the several companies that I order from routinely. Customer service is readily available by phone, chat, and e-mail. On the rare occasions I have needed to contact them they have been knowledgeable, helpful, and friendly. Having spent my working years as a research scientist I know you are supposed to discuss the pros and cons of everything. However, when it comes to this app I am hard pressed to identify any significant cons. Keep on your current path and I will continue to be a repeat customer.

I didn’t realize that I still had my old address saved when I bought some shoes, until my package tracked to my old address :/ I logged onto Zappos to see what I could do about it, not knowing how to contact whoever lives there now. Zappos has a 24/7 live chat feature. I got connected to someone almost immediately, and they quickly worked to issue a new pair to my current address — that’s the kind of customer service you do when you care about keeping customers long term!

I was also able to shop in Zappos while chatting with customer service. I had a notification about some shoes I’ve been waiting to be back in stock. I was shocked that I could go back and forth between shopping and chatting with no issues. Bought the new pair while the old pair situation was being worked out. While thing took less than 10 minutes.

I don’t normally agree to review apps, but this experience warranted it!

I freaking love this app. They speak my love language. I am a serial: order the same item in three different sizes, and then take 6 months to return the other two that didn't fit. And this app is always there to accept my returns! Granted, the majority of the time, no return or exchange is needed. But I love knowing that they have AMAZING customer service and an amazing return policy. (Actually, it has gotten me in trouble with other online stores. I'll think I have PLENTY of time to make a decision and/or make a return/exchange, only to find out they have a TEN day return policy!) Needless to say, I only made that mistake once! I will forever be faithful to this app. (And one time, I placed an order and then quickly realized I ordered the wrong size. No big deal. I called them and within minutes everything was sorted out. They cancelled the wrong size and placed a new order for the new size.) this app forever has my heart. Die hard fan.

I love Zappos and a lot of its features. For one the ability to love items and add to lists, but one of the biggest irritants is after you add an item to a list the notification at top of screen stays there for a lot longer than it should which inhibits the ability to get out of the screen and back to shopping.
It has an easy to use format, lots of search criteria features as well as videos of what the shoe or item actually looks like on or what features the item has which a lot of companies should take note of! But I ALWAYS have issues with video playback! I never had this issue until about a year ago so I’m not sure what happened. I’m on WiFi, have a good signal and edited as much on my phone as I could but still have the problem. This happens in multiple locations with different devices so I know it’s not my phone. Please fix this bc a frozen screen and the inability to play videos and frequent skips on a 60 second clip is very frustrating over time! Thanks this app!

This company has been my go to (first, for shoes but now everything else they offer)! Why? Because they ship in days or less and offer returns longer than anyone!
Customer service can’t be beat! I accidentally had a package shipped to my moms address (since the last time I ordered, it was to go to her and then I didn’t check to see the default mailing address was changed to her) and my mom is out of town for three months! So, I called yesterday about the problem and the very nice representative told told
me not to worry! She sent me the same item and it is scheduled to arrive today, at no extra cost! I am not sure if this treatment was given to me for being a “VIP” customer, but it makes me want to keep this app as my “go-to” for online ordering, that is for certain!!!
If I had some extra money, I would buy stock in this company!

this app does it right! The selection of brands and styles, the layout of Zappos and their customer service make it a no brainer.
I appreciate the little things other online stores miss - every shoe is pictured at all relevant angles, in high resolution. No more guessing how your shoes are going to look when you are wearing them, who ever looks at their own shoe from only a side profile?!?! They allow you to sort quickly and precisely, narrowing your selection from thousands to dozens with just a few quick qualifiers. Brilliant! Other sites try, but always fall short.
While I may not be their prime demographic (more utilitarian than aficionado), but whenever I need new ones my first stop is always the this app app!
And the free shipping!!! Seriously, who still offers that with EVERY purchase!
Buy with confidence, but beware because you will be back.

I literally had a problem solved by a customer service rep at this app that was one for the books. My daughter had her heart set on a strappy pair of heels for a very special event and they were sold out everywhere. I had purchased shoes from this app previously and was aware they were high calibre service so I phoned them and told them they were out of the shoes, my daughter was panicked and time was running low. The customer service agent, who sounded more like a CEO type, said he would check their Canadian supply that might not show in the US version of shoe stock. What!? Low and behold he found the very shoe, size and color in Canada and sent it by FedEx to us in Los Ángeles. It was almost too good to be true!! And my daughter danced the night away with her fabulous strappy heels. Thank you, this app, for your more than excellent customer service!

This review is not about a particular item or product, it is however about what makes this app the best in customer service. The first introduction to a company is usually, for most of us, is customer service...this app is all about customer service! I’ve always respected this app for giving a much broader authority in decision making to rectify customer issues. I, for one, never understood why certain companies would have a customer service team that needed to “check with a supervisor” for the simplest of requests or concerns of a customer. I’ve thought on many occasions why don’t I just pass on the csr and just ask for a supervisor off the bat! this app invests the time, training and support to their team to enable them to give the best customer service and that leads to happy customers! this app is all about the Happiness factor... and it’s consistent. Keep up the great work!

Honestly, this app is the best website/ app I’ve ever used for shoes. I buy what I want receive it in a day or two max plus it’s free shipping every time. I’ve been with the company since I was about a Sophomore in high school now I’m 22 years old so a very long time. They give me discounts/ sales. You can try everything at home and if you don’t like it simply return it. I Also love that this app makes it sooo Easy to make a return. You’re order already comes with a return label and you simply put it over the other label and that’s it. I love that Everything is LEGIT ! Not fake or imitation. The customer service is Amazing like seriously. They treat you like your important and they want to make you happy and satisfied. One more thing lol there’s just a lot of great things about this company. Another thing tho is you get rewards for every 1$ you spend ! Now that’s great ! :D

I have been shopping this app for at least 20 years, maybe since it started. I have bought more shoes than I should admit (especially to my husband who is not a shoe fan) for myself and my boys. In my town there were so few options for boys’ durable, active, wide width shoes. this app was the only place I could find some, and we always did, and still do! I always tend to ‘need’ a shoe style that I currently don’t, and this app seems to have something I like. I have never had a problem with returns and in the one and only instance I had a problem with shipping, the staff at this app was so incredibly friendly and helpful, I could not have been taken care of better. I am a big fan and look forward to many more years of finding another perfect pair of shoes.....and another....and another.....!

I have been a this app customer for over 10 years. I love the speed and reliability of delivery, and returns are a breeze. I do not enjoy, nor do I have time for shopping. Since I am not great at going in to stores and being able to tell what a garment on a hanger will look like on a human, I love having the photos of clothing on models with views from all directions. In addition, I have a very difficult shoe size (9.5 narrow). While no style looks great in this size, I appreciate that I can quickly filter on my size and see a selection vs. finding a shoe I love, only to click through and find that they do not have my size. Finally, the customer reviews are usually very thoughtful and helpful and are critical to my purchase decision. Great concept, great service, fast and easy. I love this app!

This company blows my mind! I can literally order a pair of shoes at 8pm and they will still be on my door step the next day! They have wonderful customer service! Returns seriously cannot be easier! If u want to exchange they will ship them out that day! You don’t have to wait til u get a chance to send in the ones you want to return! They give u another 3 weeks to mail those off but u already have the ones u exchanged them for! They are so nice on the phone! I’ve ordered every pair of shoes my girls have gotten from here for the last 3 years! I’m such a sucker for great customer service I tell everyone about this company! They seriously cannot be beat! I love them so much but I know this sounds like a bogus review because what company is this great??? THIS ONE IS! Adding to my review and it’s now been 5 years of perfect service

To be honest it is nice to go into a store and buy a pair of shoes that are just perfect. It seems that it is getting more and more difficult to do. But with this app they have the selection and sizes so I can order what I like and decide at home what works. Returning for free with the click of a button and printing out a return label from my phone is a breeze. And no 30 day return policy! It’s a whole year to make decisions. Not just shoes, but swimsuits, winter coats, and clothes for my teenage boys (who hate shopping and this app’s makes it painless!) Thanks customers for all of the product reviews too. I count on reading many of those to make my decisions, but sometimes I just buy and decide on my own because of the great return policy. Thanks this app’s!

I love the ease of shopping on the this app app. There are some limitations that are preventing me from giving it 5 stars. It would be great to have an option like “don’t show this again” when you don’t like an item based on reviews, description, etc. With so many product selections, I find myself getting confused and can’t remember if I looked at an item or not. I end up wasting a lot of time looking at the same shoes repeatedly. It would also be nice if Zappos would bookmark where you left off looking at search results. Again, with so many products, even setting multiple filters presents hundreds of search results that I don’t have time to go through in one sitting.

I have been a loyal VIP customer for 20 years and would shop no where else for shoes. The processing and shipping was crazy fast usually being received the next day due to VIP perk of overnight shipping. Now I am reconsidering, it takes them 3+ days to process order and then they are not even honoring the overnight shipping but sending items via snail mail. They are still using the pandemic as an excuse but it has been a year and most online companies have found a way to return to normal and the ones that do not suffer the economic consequences as we have seen are going out of business, ie Ann Taylor, Brooks Brothers and I would hate to see this app on that list, it is sad since the selection is great but many times I can not wait a week or more for items. I will have to consider other vendors who will honor they promises.

I’m ordering another pair of shoes for a very good reason. this app has customer service that is second to none!
Had a problem with duck boots on my very first order with this app. They were making a squawking noise with each step taken, etc. One quick call & all was taken care of!
The shoes that I just ordered were out of stock originally but signed up for an email reminder when available. It’s worth the wait to know that this app has your back!
I’m just an old Wayne County, Mississippi country boy....not someone promoting this company. Where I come from we try to help folks & be a good neighbor. That’s the intent of my review....thanks again this app!

Hate the process of shopping for shoes but not a cobbler yourself? Despair at the prospect of going to the mall and trying on clothes without being able to refer to the rest of your wardrobe? Annoyed at evaluating potential purchases without ready access to product specs or other customers’ feedback to consider? Then just get Zappos and make it your go-to resource for getting the items you need. The vast array of items (so much more than shoes, and from vendors/designers both familiar and fresh), the effective filters and search functions, and the useful pics and videos of products mean that you become a customer empowered to make informed — and occasionally inspired! — shopping decisions.

I had an issue with a pair of shoes I had received. When I emailed to complain, I received an immediate response. I was at first afraid it wasn't going to be what I wanted to hear, but it was more than what I had expected. On top of accommodating my needs to have a pair of shoes in time for a little girls Christmas gift, I also received a courtesy certificate towards a future purchase. Even more so, when I went to make this new purchase, miss you certificate had expired, but as soon as I contacted customer service, they reissued it to me right away. this app customer service team is not only speedy and effective, they are also very friendly and personable! I recommend to all my friends use this app!

I purchased a pair of shoes 2 weeks ago for my son and it formed a hole. I inquired about the return policy and it was a no hassle return! I emailed them and got a response less than 30 minutes! To me that’s light speed because a lot of online shopping businesses do not reply right away like that. They refunded my card no questions asked! They even let me keep the defective shoes. We will be donating them.
I’ve always enjoyed their 1 day shipping because I’m a busy mom of 4 and it’s hard for me to step into a mall so they have made my life much easier! I love their selection of products and superb customer service!!!

I wear a size 11 M and I would spend a whole day trying to find a pair of shoes that fit me, and I would come with nothing. The stores may carry one size 11 and some have none. Then I discovered Zappo’s and my world changed. What could be easier than sitting at home ordering several pairs of shoes, trying them on in the comfort of your home, and if you love a pair...wonderful and return the ones you don’t like or that don’t fit. What could be easier. There is no shipping charge on your purchase or return. I can’t remember the last time I bought a pair of shoes in a store. Oh, and I forgot to say....they come the next day!!