Love shoe shopping? Then you’ll love Zappos (an Amazon company)! Browse our
selection of footwear & fashion and buy shoes (clothes, bags, and accessories)
and clothes on the go. Get free Expedited shipping when you order with the
app! 3 REASON TO LOVE ZAPPOS FREE shipping & returns - no...
“Add to List” Banner Lag
When I add a product to one of my lists, the drop down confirmation banner that tells me what I just added to my list takes way too long to disappear - I counted 6 seconds. Once I’ve added an item to my list, I’m usually ready to move on and hit the “back” arrow to return to my search results, except I can’t do that until I’ve waited 6 seconds for the banner to go away. You can’t click or swipe it away, you just have to wait. It’s especially frustrating because the banner is a useless feature. I know that I added it to my list, I just did it; and when I clicked the heart icon on the product’s page, Zappo’s even prompted me to select which list I’d like to add the product to. Not once have I seen that banner drop down and said to myself, “oh no! I didn’t want that product saved in my list!” and then navigated to said list to remove said item. Even in the slim chance that I did add an item to a list that I didn’t want added (how often could this mistake really occur?), I would still end up seeing that item when reviewing my list later and would remove it then. The solution is the same and takes the same amount of time, with or without the banner. The only thing the banner prevents is my ability to return to the search to purchase or add more items to my lists... which seems counter-productive for both Zappos and the consumer.
I purchase a lot of shoes and clothing from Zappos and have never had a bad experience. Great selection from the major brands, fair prices, amazing delivery speed, and effortless returns FOR 365 DAYS!. The app is effortless to use and the website makes it a breeze to go back and see how and when you ordered or returned items, to update personal and financial information, and to check on rewards points earned. Reimbursement for returns is extremely quick, the best I have encountered from any of the several companies that I order from routinely. Customer service is readily available by phone, chat, and e-mail. On the rare occasions I have needed to contact them they have been knowledgeable, helpful, and friendly. Having spent my working years as a research scientist I know you are supposed to discuss the pros and cons of everything. However, when it comes to Zappos I am hard pressed to identify any significant cons. Keep on your current path and I will continue to be a repeat customer.
Slick app. Incredibly helpful live chat service.
I didn’t realize that I still had my old address saved when I bought some shoes, until my package tracked to my old address :/ I logged onto the app to see what I could do about it, not knowing how to contact whoever lives there now. The app has a 24/7 live chat feature. I got connected to someone almost immediately, and they quickly worked to issue a new pair to my current address — that’s the kind of customer service you do when you care about keeping customers long term! I was also able to shop in the app while chatting with customer service. I had a notification about some shoes I’ve been waiting to be back in stock. I was shocked that I could go back and forth between shopping and chatting with no issues. Bought the new pair while the old pair situation was being worked out. While thing took less than 10 minutes. I don’t normally agree to review apps, but this experience warranted it!
LOVE is an understatement
I freaking love Zappos. They speak my love language. I am a serial: order the same item in three different sizes, and then take 6 months to return the other two that didn't fit. And Zappos is always there to accept my returns! Granted, the majority of the time, no return or exchange is needed. But I love knowing that they have AMAZING customer service and an amazing return policy. (Actually, it has gotten me in trouble with other online stores. I'll think I have PLENTY of time to make a decision and/or make a return/exchange, only to find out they have a TEN day return policy!) Needless to say, I only made that mistake once! I will forever be faithful to Zappos. (And one time, I placed an order and then quickly realized I ordered the wrong size. No big deal. I called them and within minutes everything was sorted out. They cancelled the wrong size and placed a new order for the new size.) Zappos forever has my heart. Die hard fan.
Awesome app and company but app needs some tweaking
I love this app and a lot of its features. For one the ability to love items and add to lists, but one of the biggest irritants is after you add an item to a list the notification at top of screen stays there for a lot longer than it should which inhibits the ability to get out of the screen and back to shopping. It has an easy to use format, lots of search criteria features as well as videos of what the shoe or item actually looks like on or what features the item has which a lot of companies should take note of! But I ALWAYS have issues with video playback! I never had this issue until about a year ago so I’m not sure what happened. I’m on WiFi, have a good signal and edited as much on my phone as I could but still have the problem. This happens in multiple locations with different devices so I know it’s not my phone. Please fix this bc a frozen screen and the inability to play videos and frequent skips on a 60 second clip is very frustrating over time! Thanks Zappos!
Too easy....dangerously easy to use
Zappos does it right! The selection of brands and styles, the layout of the app and their customer service make it a no brainer. I appreciate the little things other online stores miss - every shoe is pictured at all relevant angles, in high resolution. No more guessing how your shoes are going to look when you are wearing them, who ever looks at their own shoe from only a side profile?!?! They allow you to sort quickly and precisely, narrowing your selection from thousands to dozens with just a few quick qualifiers. Brilliant! Other sites try, but always fall short. While I may not be their prime demographic (more utilitarian than aficionado), but whenever I need new ones my first stop is always the Zappos app! And the free shipping!!! Seriously, who still offers that with EVERY purchase! Buy with confidence, but beware because you will be back.
Why I Love Zappos!
This review is not about a particular item or product, it is however about what makes Zappos the best in customer service. The first introduction to a company is usually, for most of us, is customer service...Zappos is all about customer service! I’ve always respected Zappos for giving a much broader authority in decision making to rectify customer issues. I, for one, never understood why certain companies would have a customer service team that needed to “check with a supervisor” for the simplest of requests or concerns of a customer. I’ve thought on many occasions why don’t I just pass on the csr and just ask for a supervisor off the bat! Zappos invests the time, training and support to their team to enable them to give the best customer service and that leads to happy customers! Zappos is all about the Happiness factor... and it’s consistent. Keep up the great work!
Honestly, Zappos is the best website/ app I’ve ever used for shoes. I buy what I want receive it in a day or two max plus it’s free shipping every time. I’ve been with the company since I was about a Sophomore in high school now I’m 22 years old so a very long time. They give me discounts/ sales. You can try everything at home and if you don’t like it simply return it. I Also love that Zappos makes it sooo Easy to make a return. You’re order already comes with a return label and you simply put it over the other label and that’s it. I love that Everything is LEGIT ! Not fake or imitation. The customer service is Amazing like seriously. They treat you like your important and they want to make you happy and satisfied. One more thing lol there’s just a lot of great things about this company. Another thing tho is you get rewards for every 1$ you spend ! Now that’s great ! :D
BEST SERVICE PERIOD!!
This company blows my mind! I can literally order a pair of shoes at 8pm and they will still be on my door step the next day! They have wonderful customer service! Returns seriously cannot be easier! If u want to exchange they will ship them out that day! You don’t have to wait til u get a chance to send in the ones you want to return! They give u another 3 weeks to mail those off but u already have the ones u exchanged them for! They are so nice on the phone! I’ve ordered every pair of shoes my girls have gotten from here for the last 3 years! I’m such a sucker for great customer service I tell everyone about this company! They seriously cannot be beat! I love them so much but I know this sounds like a bogus review because what company is this great??? THIS ONE IS! Adding to my review and it’s now been 5 years of perfect service
Order and returning is easy
To be honest it is nice to go into a store and buy a pair of shoes that are just perfect. It seems that it is getting more and more difficult to do. But with Zappos they have the selection and sizes so I can order what I like and decide at home what works. Returning for free with the click of a button and printing out a return label from my phone is a breeze. And no 30 day return policy! It’s a whole year to make decisions. Not just shoes, but swimsuits, winter coats, and clothes for my teenage boys (who hate shopping and Zappos’s makes it painless!) Thanks customers for all of the product reviews too. I count on reading many of those to make my decisions, but sometimes I just buy and decide on my own because of the great return policy. Thanks Zappos’s!
A non-shopper’s dream app
Hate the process of shopping for shoes but not a cobbler yourself? Despair at the prospect of going to the mall and trying on clothes without being able to refer to the rest of your wardrobe? Annoyed at evaluating potential purchases without ready access to product specs or other customers’ feedback to consider? Then just get this app and make it your go-to resource for getting the items you need. The vast array of items (so much more than shoes, and from vendors/designers both familiar and fresh), the effective filters and search functions, and the useful pics and videos of products mean that you become a customer empowered to make informed — and occasionally inspired! — shopping decisions.
Best customer service!
I had an issue with a pair of shoes I had received. When I emailed to complain, I received an immediate response. I was at first afraid it wasn't going to be what I wanted to hear, but it was more than what I had expected. On top of accommodating my needs to have a pair of shoes in time for a little girls Christmas gift, I also received a courtesy certificate towards a future purchase. Even more so, when I went to make this new purchase, miss you certificate had expired, but as soon as I contacted customer service, they reissued it to me right away. Zappos customer service team is not only speedy and effective, they are also very friendly and personable! I recommend to all my friends use Zappos!
Amazing customer service and product selection!!
I purchased a pair of shoes 2 weeks ago for my son and it formed a hole. I inquired about the return policy and it was a no hassle return! I emailed them and got a response less than 30 minutes! To me that’s light speed because a lot of online shopping businesses do not reply right away like that. They refunded my card no questions asked! They even let me keep the defective shoes. We will be donating them. I’ve always enjoyed their 1 day shipping because I’m a busy mom of 4 and it’s hard for me to step into a mall so they have made my life much easier! I love their selection of products and superb customer service!!!
I love Zappo’s
I wear a size 11 M and I would spend a whole day trying to find a pair of shoes that fit me, and I would come with nothing. The stores may carry one size 11 and some have none. Then I discovered Zappo’s and my world changed. What could be easier than sitting at home ordering several pairs of shoes, trying them on in the comfort of your home, and if you love a pair...wonderful and return the ones you don’t like or that don’t fit. What could be easier. There is no shipping charge on your purchase or return. I can’t remember the last time I bought a pair of shoes in a store. Oh, and I forgot to say....they come the next day!!
I love the ease of shopping on the Zappos app. There are some limitations that are preventing me from giving it 5 stars. It would be great to have an option like “don’t show this again” when you don’t like an item based on reviews, description, etc. With so many product selections, I find myself getting confused and can’t remember if I looked at an item or not. I end up wasting a lot of time looking at the same shoes repeatedly. It would also be nice if the app would bookmark where you left off looking at search results. Again, with so many products, even setting multiple filters presents hundreds of search results that I don’t have time to go through in one sitting.
Yes. Zappos: Shop shoes & clothes is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 554,825 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Zappos: Shop shoes & clothes Is 35.8/100.
Yes. Zappos: Shop shoes & clothes is legit, but not 100% legit to us. This conclusion was arrived at by running over 554,825 Zappos: Shop shoes & clothes User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Zappos: Shop shoes & clothes Is 35.8/100.
Zappos: Shop shoes & clothes works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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