CARFAX - Shop New & Used Cars Reviews

by Ar209

I’m in the middle of selling my car and it was brought to my attention that this app is reporting an accident on my car. My vehicle has never been in an accident. This blemish is hindering the sale of my vehicle, the buyer is backing out due to the inaccuracies of this app. I have reached out to this app via their guidelines online for almost a week now. I have not received any Correspondence. The customer service for this company is horrible and for them to not have a customer service number that goes to show they are not in the business of dealing with discrepancies caused by them. Has this happen to anyone else? Do we need to contact counsel and start a class action law suit?

Alfonso Ron

by A Disappointed Erik

Was in the market for a car and wanted vehicle history report. As with all good car deals, they don’t last long, so I needed the report ASAP. I purchased 5 reports for $85. Money was withdrawn immediately but I didn’t have access to reports right away. I emailed customer support to see what the hold-up was. Not only did it take them a week to respond, which I think is unreasonable for customer support, but the reports weren’t accessible for an entire week too. Had to rely on Autochek instead, which provided immediate access to reports. Purchased a car after using Autochek and no longer needed this app, but now I can’t get refunded for the $85 because Apple has identified this app report purchases as a non-refundable purchase. Seems quite convenient for this app. Very disappointed that this app can’t do more to refund my money. Therefore I can not recommend their services and will be going with Autochek in the future.

by Jjgjhg

I purchased a report and CARFAX gave me an error without ever delivering the report and directed me to the area in CARFAX to submit feedback. I submitted feedback and it indicated they would reply soon. After 3 business days and 3 follow ups there were no responses. I submitted for a refund from Apple but they won’t refund in app purchases for CARFAX. I went to this app’s website and submitted for a refund but they claim it is Apple’s responsibility to issue refunds for in app purchases. I’m out $40 and got nothing for it. Don’t use CARFAX.

Update: after 5 days I finally got responses from CARFAX and they refuse to refund but will manually run a report for me. Since I already bought a car this is useless to me. Still out $40 and got nothing for it but bad customer service. Still don’t use CARFAX.

by The Taken Username

Pros: this app has a wonderful database of cars, helping you view many dealerships and used car lots at once.

Cons: The share options only send people a link to get CARFAX . The filters button is also not where I would expect to find it. I would think that switching the “back to search” and the filters buttons would make more sense. You also cannot select and copy text so you cannot copy and search the vin.

The this app app has made some great improvements, but still has a lot to fix. I would recommend the full site over CARFAX at this time.

by Amberli Graj

Well I know that says the this app app is good as far as displaying what you request but I can’t seem to find a way to type in what I’m looking for. I may not know the name of a car type and it’s counterparts but I have to put that in directly in order to get access to seeing all vehicles I would like to be able to just see all vehicles that are listed and available instead of having to choose specific cars only I would like that option as well of course

by Elvite

I would gladly give this five stars if it was formatted for an iPad. As it stands now, you are much better off going to this app on a web browser than using CARFAX on an iPad. It looks horrible. What is especially sad is that it could be so much more useful for car shopping on an iPad than it is on an iPhone, because the iPhone formatting is very condensed (which is to be expected because they have relatively smaller screens).

I am happy that the separate myCARFAX app does have formatting for an iPad. It looks and works great! I wish the developers would use that success to turn around CARFAX, which iPad users should avoid since a web browser works/looks so much better.

by Mynamesdianai

The this app app is OK for what it is now but there are some bugs that could be fixed. An example being that sometimes when scrolling through the vehicles I find that some of the listings have the incorrect picture and when I click on the listing the correct picture shows up meaning that it’s a bug in CARFAX . CARFAX also seems a little bit outdated I believe the aesthetic of CARFAX could be a little better just for an easier user-friendly navigation. Device: IPhone 13 with IOS15

by AISaroia

I have been using your platform for over three years now. Recently, I have noticed often some ads appear active on your platform. When I approached they dealer. They replied the car isn’t available. Interestingly, at the cost of your platforms reputation, such dealers post ads to catch potential customers in the market. Dealers start getting detail of the customer. Please keep check on such ads. I still don’t want to name the dealership. My purpose in the first place is to post you about my concern and not to malign anyone’s reputation right away. I have a screen shot of an add. Even after communicating with dealership and knowing the car is sold. I notice ad is still appearing.

by ST00PS

This is a great app that helps to provide a lot of information all in one place. Also, you don’t have to sign up for CARFAX to use it and I love that! The only gripe I have is that you can either search for all models of a particular make OR all of them. For instance, I’m interested in an Audi S3, RS3, or an S5, but I have to sift through a lot of A models to with how the search is set up. Or I search for them individually, which is fine. Lastly, I wish there was a way to organize the specs and options of a car so that I could quickly export the information into a spreadsheet. That really helps with coming up with some great comparisons.

by GillTheThrilll

Love CARFAX wanted to ask if right off the bat you can put price filter in the beginning say I’m looking for a car under 20,000. In a range 50miles . Instead of looking for each make . It be easier to have it right at the beginning. Or for the make section : show (All Makes )which would also be easier . Please consider this please 5 stars anyways.

by Sofia Noel

i got in an accident recently, and had to buy a car on my own and i had no idea where to start. i came across this app and decided to give it a try. best decision of my life!! my favorite part about this app is that you can know you are getting a good value for your car, and literally every detail about it, from whether it has bluetooth to the date of the last oil change. also i love all the filters you can put on your search so you can see exactly the type of cars your looking for! this app helped me find a car that i love! if i ever need to buy a car again i know where i’m going, and i would highly recommend it for ANYONE who is looking for a car.

by Mehrubon S.

I love CARFAX and everything it has to offer.

I only have 2 wishes: would it be possible to permanently hide a vehicle (the same way we ‘save’ a vehicle. If I find a car that I do not like for some reason, I will continue to see it every time I rerun my search.
The other one is the fact that I don’t seem to see any private listings. Not sure if it is not available, too costly, or if I am doing something wrong.

by Wolly315

My husband and I have been looking for a “ new to me” car. This site helped us make an educated choice and feel comfortable going into the car dealer. We knew almost everything about the car we chose before even test driving it. We compared three different cars on the lot, made a spread sheet and chose our car based on information we obtained from this app. It’s valuable information to make the informative and best decision on this big ticket purchase.

by CoolCobra64

Prior to having to buy a used car for the first time, I had seen advertisements for this app and thus knew about their website. So, when it came time to sell my current car and search for another used car, I turned to this app and found their mobile app to be very useful! The search filters and vehicle history reports provided through the this app mobile app greatly aided me in my search for a used car. Furthermore, the ability to mark specific vehicle listings that I was interested in, as well as the automatic this app recommendations added an extra sense of convenience. I ultimately ended up finding the car I was looking for after researching the vehicles that I was considering, and I’m quite satisfied with my purchase.

by R0b R0b

In my opinion this is a great app to use to follow the merket prices of cars so that you can find a automobile of your choice, at the price that’s affordable. I myself use CARFAX from a car enthusiast point of view. This is a great way to track market price vs what the cars are selling for around you, so you can find one in good condition, at a low price. The location based searches are great cause I live in MI and like to look for cars below the salt belt (less rust).

OVER ALL A GREAT APP AND PROGRAM!

by Doctor PA

I will not buy a used car without a this app Report. It is priceless to find a 1-Owner car, with documented oil changes, locally owned and serviced, and no accidents.

I also use CARFAX to look at detail of the service history. If I see repeat issues over a period of time or miles, I avoid the car. Sometimes the service history will show multiple wheel changes and multiple alignments over a year or two. That points to a suspension issue that is not adjusted properly. Sometimes the history shows numerous, repeat electrical issues.

Ownership location of the vehicle is also important. Prefer not to purchase a used car from a “Rust Belt” State, MN, WI, MI, northern OH, NY, etc...

I have been using Car Fax fir almost two decades! I preferred when I could purchase unlimited checks over a 3-month or 6-month period. I’m a patient shopper. Sometimes it takes that long to find and screen for the right car.

by J. Chatman

I purchased a 2018 Hyundai Sonata from Norm Reeves Hyundai Supercenter in Cerritos California. Jalil the salesman was so nice and friendly. I like the fact that he wasn’t pushy. We had a good conversation about the vehicle and not once did he try to sell me the car. Also, his brother Khalid was a pleasure as well. All, the salesman’s were very polite, helpful, and kept a smile on my fiancé and I face. I would recommend anyone to go there and they price matched with the price listed on her with no hesitation. I walked out with me a new car and a new friend Jalil. I love my car and the service that was provided.

by Mrsshepherd

I got CARFAX so I could check out the prices of cars in various places. I want to know what the going rate was for cars that I am interested in and see if there were any vehicles that peaked my interest. I’ve never actually bought off of this site before but the whole purpose of this site is just to show you what’s available out there. They haven’t sold my information to my knowledge and they aren’t pushy for you to buy a car. The only time you ever deal with a sales person is when you want to and you reach out to them. It’s also nice to know that the car that you’re interested in has this app’s note of approval.

by A Concerned Sword Master

We all know this app is great, and because I had a list of priorities when finding a car: no accidents, less than 10 years old, under 45k miles, performance package, manual, one owner, within 150 miles, and under 23k. In that order. I was able to quickly sort through cars using this app.
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Pro tip: learn everything about the car you want and don’t label any specific trims or options. Often times the dealer won’t actually know what they have because they will just look at a trim and not pay attention to the options. Sometimes they even mislabel the trim!
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I used this to find my car. I was able to actually find one where the dealer wasn’t very knowledgeable on the car, so I basically got a performance package for free. They didn’t know it was on there, they only labeled the trim, not paying attention to options. It was ~2k under KBB value, not including the performance package, adding that in I saved almost 5 grand! I did have to end up driving a bit closer to 200 miles though but it was worth it!

I really wish I was able to give 6/5 stars!!!

by *R*S*S*

So far I am pleased with the layout this app provides and until I get to physically inspect the vehicle so I won’t know how true the information is that has been provided. Stay tune for that updated information. This is a very important purchase for me to make. My daughter turns 21 coupled with she just graduated college so therefore in my ❤️she deserves a very nice first car that’s going to be trustworthy mechanically sound. Moreover I deserve not to be ripped off and therefore am expecting complete honesty from all personnel at the demotion. So stay tuned for part twos update. Thankyou Roy

by Dhdjdhxuajxjcjdj

I selected no accidents for a filter and simply browsing through the photos, clearly the cars had damage on them from accidents. So not very well maintained database.

Also the search area is not very accurate either. I selected less than 50 mile search radius from my community and it is showing cars at more than 70 miles away. Point is that the search criteria does not work very well.

Also, why list cars that are sold already? That does not make sense.

by DreamyYew05

It’s a great app and has a lot more information that others I use. It’s intuitive and user friendly. I would have given it 5 stars if it had search options that allowed me to better select my price range, choose a filter for vehicles that have images, and a way to sort and filter the MPG. I currently looking for a vehicle that won’t break the bank and it take a bit of searching to find one with good fuel economy. Other than that, I prefer CARFAX over others!

by Momster ¯\_(ツ)_/¯

So easy to find, not only the car that you wanted but at reasonable prices! I haven’t brought a used car in 30 years. The tedious time of wasting days and driving miles searching for the car you desire are over!…I found several cars within miles of my house. Pick the best one and less than a few hours my daughter’s 1st car is sitting in our driveway! We couldn’t be happier!

by MensaBoy182

CARFAX is really easy to use but cleanly gives you a ton of useful information. It’s not full of ads or spam like other apps (thank you!). I like how I can filter on cars with the options that matter to me and the insight on what is a good deal or not made me feel MUCH better about my purchase. This is the only app I will use for car buying.

by Snapper1234

Every single other app doesn't allow you to set a minimum amount of miles so you're stuck with choosing "Under X amount of miles" and all the vehicles come up with zero miles and you have to call about how much they have.

this app allows you to set a minimum amount and I appreciate that a lot.

by Pinkpistachio21

I love this app because I like knowing all that has happened to a car. By using this app, I am able to know if a car has been involved in a car wreck, how many owners it had, and what recalls have been open. I haven’t purchased a car yet, but I’ve been looking and I love this aspect of CARFAX . I know that I will be purchasing my car from this app soon. Thanks this app!

by Rapunzel810

After using several used cars apps this app has become my go-to. Ease of use, the ability to see the this app immediately and rule out cars that don’t fit my criteria is immensely helpful. My other favorite feature is all pics on one feed to scroll down easily instead of thumbing through slowly.