Commerce Bank for iPhone Software

We have used the mobile app to make deposits for over a year and it was always flawless, but the last two times we have used it, we have received an error after submitting the deposit that an “endorsement can’t be detected” and to re-take the photo of the back of the check. We are a business and use an endorsement stamp. The first time several tries were necessary to get the check accepted, but today it won’t accept one of several checks regardless of how many times we try. The only difference is that this endorsement is at a slight angle but is very clear. We called the support number and were told to take the check to the branch for deposit. Something seems to have changed that makes the mobile deposit less forgiving. Although technically correct, we don’t consider getting in a car and driving to the branch to be “mobile deposit!”

Looks nicer, more updated appearance from the old mobile app, but it seems to have some weird flaws. For example, when I am looking at my credit card transactions, it starts with the transactions that started at the beginning of the month, and I have to scroll to the bottom to see the most recent transactions. Seems backwards to normal online banking. Overall it seems to have a few bugs that need to be worked out. Would also love to be able to access the toggle feature on here. It also doesn’t let me see what past payments were made when you make a mobile payment, and the feature where you pay from your online bill pay has bugs that need to be worked out. Could be good... but the app just isn’t there yet.

Updated 3/11: Looks like credit card transactions are sorting properly. Descending by date. Also fixed are the ebills that were paid but never released from the queue. Hooray! This app is now 5 stars. Updated 2/13: E Bills are back which is great. However since the functionality was delivered recently, I have phantom ebills still appearing. These bills have been “filed” on the website since I paid them outside of the e bill notifications but still show up in the app. They don’t appear as “reminders” on the website. It would be helpful to be able to “file” or delete e bills. Improvement Can add new billers Steps back Transfer between accounts used to show each account balance. No longer. Showing the account balance made credit card payments easier. Now I have to write down on paper. Bill pay used to show new bills that just arrived. No longer. Now I have to rely on my email to get notifications. Doesn’t your app development do any user experience research before adding or removing from functionality? Geez