Contact Commerce Bank Support

I haven’t been able to log into my app for two weeks on my iPhone. I’ve tried everything, restarted my phone, deleted the app and reinstalled it. Nothing has worked. When I try to log in it just hangs on the login screen with the loading icon spinning. I can log in to my account through the mint app on my iPhone just fine. I can also log in to the commerce site on my laptop. This is the only app giving me any trouble. In all honesty I don’t have enough time in my day to call their 1800 number to troubleshoot an app... especially since commerce is the one using my money in my checking and savings accounts to advance their business. Considering all banks offer the same products (i.e. checking and savings accounts), in this day and age, a little annoyance like this can easily cause customers to switch to another bank that offers a more reliable and robust experience to manage their hard earned money. Oh, another annoyance is that commerce must have nightly transaction posting scripts/jobs running on checking accounts from around 11pm to the early hours of the morning CST. The current balance and transactions are ALWAYS wrong during those times. Never trust them. Hope they get it figured out quick. The next time I’m standing in a check out line and want to check my balance, this might be the last straw.

I’ve went negative so many times because I check my account balance and I’ll subtracts bills from what I have to see what I have left to spend, only for the number to change a couple hours later and it be way lower than a couple hours before (mind you it does this to me almost everyday) and I didn’t start noticing it until I got an email from my one of my bill collectors saying they were unable to withdrawal money from my account because there wasn’t enough in there. Anyone who knows me knows I budget very very carefully, and so this has caused me SO many problems and it has made it to where I’m scared to buy anything because I don’t know if my account is ever accurate and it’s honestly added so much anxiety to my life. Either don’t use the bank app, or go with a different bank.

What a completely horrible “update” this is. This app no longer supports iPads, so you have to download the iPhone app. As a user who is mobile 90% of the time, I enjoyed the iPad app and the ability to do my banking on the go. This app doesn’t even rotate, so I’m forced to use it in portrait mode. That by itself would be okay, but it doesn’t even scale appropriately on my 12.9 inch iPad Pro. “Challenge accepted” is their new tag line. Okay, Commerce Bank, how about an iPad app instead of forcing me to use an app on a platform that isn’t native? What a huge step backwards this is. This may very well be the catalyst for me change banks. Convenience is a huge priority for me, and this is so many kinds of backwards I can’t state it with enough emphasis. This “update” makes me really, really sad.