Macy's: Online Shopping & Save Reviews

by Electicprune

Macys used to be okay. It seems they recently tried to fix it, but made it absolutely worse. When browsing clothing or shoe categories, you can’t even access a filter for size. Go to women’s shoes, pick a category (I selected womenswear boots) and you aren’t able to pick a size. There is no size option under filter. There is a button next to “filters” saying size, but click in it - no options. Doing simple things like changing the color of a shoe makes it so that you can’t even look at the object because it disappears behind ads and options so you have to do loads of unnecessary scrolling. When you click on a color option for something, it shouldn’t navigate you away from it. You should be able to look at that thing. Look at any other site of any kind - when you click colors, you watch the color change immediately right where it is, without having to get back to the photo somehow. This update is bad.

by BrittElyse820

I downloaded Macys because after months of searching for a dress for an upcoming wedding I found one at Macy’s but it was too expensive so I checked for discounts online. I downloaded Macys because it claimed the first purchase was 25% off. I tried creating an account but they told me I already had one connected to my email (not bc I had Macys before just the regular one you get from ordering online) so when I clicked back to log in it wiped away the 25% discount. So, I decided to try again on my bfs phone we created him an account got the order to go through and arranged pick up and the following day got an email stating the order was canceled the discount was not reinstated and no explanation was given. Now I also ordered shoes from my regular account later when I realized I didn’t have shoes to match the dress that full price order went through fine. If I can’t get the dress I have no use for the shoes and am back at square one 10 days before the wedding. This experience has made me delete Macys , will likely return the shoes and am having second thoughts about shopping at Macy’s if they are going to be manipulating customers like this.

by Grigoryan Sergey

hello, I am very discredited by your customer service because I ordered glasses on your website after 7 days when I called to find out why my order was not sent, I was told that they would contact the store and send my order, but in the evening of the same day my order was canceled and said that it was not available. and they offered me to wait forever when it appears or cancel my order, I said that I see such glasses on the site but of a different color and I agree to send me a different color to which they replied that these glasses are of a different price but I ordered glasses when there was a discount on them and it's not my fault that you didn't bother to close the offer because these glasses are out of stock, it's your fault and there is no discount for these glasses now. I am your regular customer, not only me and my family, and we spend thousands of dollars in your store and I think this attitude towards your regular customers is not acceptable. and I think that this was the last mine and my family in your store if you can not figure out this situation. thanks in advance

by 1990k75rt

It took 45 minutes in phone calls only to be disconnected, and nothing accomplished.
It’s bad enough being connected to a foreign country with a major communication gap. I tried to do the automatic system but it one point it asked me for my full Social Security number then a foreigner got on the phone and try to ask me for my Web ID, This was all through the Macy’s app. I clicked on the phone number to call
I found it hard to believe that I was even talking to Macy’s after the information that was asked of me. So I went through Google and somehow was connected to the same site. All of my ID information was correct but when I tried to place an order it would say The payment information was wrong when I clicked and checked on that it said that my mailing address is wrong I clicked and checked on that then it said my billing address is wrong eventually I had to login again and another credit card
Extremely time-consuming very frustrating and I believe Macys is compromised as asking for my full Social Security number in the web ID is not OK

by Meghz...

The new update is inconvenient and not user friendly. The features were definitely not upgraded keeping in mind for someone is who uses app regularly to find products. To begin: the list is collapsed all the time and if you have more than 2 list for number of family members in one account you will have keep scrolling and scrolling to find the price of item you saved to buy at some point in future. The bag items do not show actual price and coupon applied rug under. The placement of price and discount available is not apt for user to make decision. Earlier the view was compressed to view all items in the bag/cart. Now you just keep scrolling to see all the items.

I hope you make some improvements soon. The new updates are definitely not user/shopper friendly. In times like past 2 years consumers spend more time on phone app rather on laptop/website to look for products. And the new feature /update is only going to push away lot of us from using app.

by Kbeckett8504

I love Macy’s as is always my go to store for clothing, shoes and decor. However, I have to say I don’t like a change they made in their app. When you go to your Favorites it used to have the icon of each category I had created, ex: Kitchen, Gym Clothes, shoes, winter Coats, Purses, Dresses etc. so I will click in any of the categories and it will show me the items I put in that category. Well, now with the update it doesn’t do that. First it show me category “kitchen” and I have to scroll down to all those items to see the next one like for example “Gym clothes “ then I keep scrolling thru all the items to go to the next one. This is troublesome. Let’s say I want to see all the shoes I had like, I have to scroll down my other 5 categories to see the shoes list. By the time I finally see them I am annoyed. I think this was done on purpose so i am “forced” to scrolling down in each category and see all the items I have put in my favorites and maybe decide to put them in my cart to buy them. Believe me I don’t have time for that. If I know I want to buy shoes then let me click on the icon I create for that category and then show me only that. Don’t force me to scroll down thru all my categories. Please change this back as it was before an icon that you rename with the category and when I click on it to show me all the item I put as favorite under that category. Until then 2 stars

by Wade2190

I want to love Macys , but it really is too hard to do so. I downloaded Macys as a way to avoid the horrendous website function, but I’ve found Macys isn’t much better. Shopping bag empties, I have to sign in to my account Every. Single. Time. I go to a new search, or open my shopping bag, or exit Macys for a brief time - that’s with the settings allowing me to stay signed in. Not to mention the fact that my password never shows up, even with Touch ID enabled. I’ve missed out on sales and discounts (part shame on me for coming down to the wire on time, part shame on you for not being reliable) due to these issues. The closest Macy’s to me is over an hour and a half away now, and as such, this is generally the only way I can be a customer. When this is the experience I get, I generally don’t even bother. It’s unfortunate, because I’ve spent a lot of money at Macy’s, and would continue to do so, but it’s becoming more and more difficult.

by 425509

I decided to register for my upcoming wedding at Macy’s and after the initial registering online through the website, had nothing but issues and site glitches. The pages won’t load, and even when you do get it to work, when you click on the next page of your search nothing happens. So you might have 50 pages in a search but are limited to one page of it to select an item. So I then decided to download Macys , thinking it’s gotta be easier there. Kind of... but not really. When you add things to your registry and tell it the number of items you want, sometimes it doesn’t even add them at all. If it does add them, it’ll add one to the registry, not the 4 you told it to. When you go to the registry, you can’t click on the registry item and easily change color options from there. You have to go back through the search process and re-find the item and re-select it that way. At one point I considered canning the whole registry at Macy’s because of how clunky Macys AND website are to use and navigate. But instead just stuck with the very few items I had on there and will not be adding any more.

FIX THIS! Most people don’t have time, patience or the will to try to navigate your clunky and glitch filled website and app. At least have ONE reliable self service site.... wasted a lot of my time.

by Buzz, Farmer

I’ve tried twice now on two separate occasions to use the scan and pay feature. In each case, I struggled with getting it to make the transaction work. In the first case, it complained that it wouldn’t accept the card and after a few attempts and wasting about 15 minutes and calling customer support, I had to go to the register to buy the item. To add insult to injury, it logged four transactions against my credit card vendor and I had spend time to ensure those wouldn’t debit my account. After repeated calls and my prompting, someone finally admitted that they were having system problems.

In the second case, I was trying to apply a gift card to my account as part of a scan and pay operation and it wouldn’t accept that. Again I called customer support who didn’t provide anything to resolve the problem. And yes, again I wasted a bunch of time and ultimately went to the sales counter to wait and pay.

by Marinette5050

I downloaded Macys so I could scan numerous items before deciding what to buy. Macy's has connected the scanning operation with the purchase operation, so that everything you scan goes into your "shopping bag".
After scanning several items you reach your credit card limit. Then you have to go into your "shopping bag" and remove everything. That's stupid.
Most people want to scan stuff in order to decide whether to buy it -- not to buy it!! How do I know if I want to buy it before I scan it? You gotta fix this.
What would be better is to have all the scanned stuff go into a "scanned" list so you could compare and then select specific items for purchase - either onsite or online. Clearing the Scanned list should be doable per item (by swiping left, as it is now) and a one-button "Clear all" operation.
Then I could go home and look at my scanned list, decide what I want, and order it to be shipped (or sent to my nearest store).

by MintySmiley

Macys is not working properly. Processed my order with many errors over and over. When I called to get support was held on hold fo 38 minutes. Then when was able to finally speak to support was told that my problem had to be transferred to a different department. Of course I got hung up on. Called back now getting very close to 1 pm cutoff for the sale and again took over 15 minutes to go through all the prompts before getting to “right” Department..... again I hold, another 24 minutes later.... finally speaking to a live person and describing the terrible wait and hung up situation to be told one again that he had to transfer me. I stated my concern again about being hung up on and he stated:please give me your name and number and I assure you that you will not get hung up on....which I of course did!!!!!!! Needless to say, I already missed the deadline for the sale. Well this app, you missed my $$$$$ order. I will definitely spread the experience with everyone I know

by ConcreteRusty

Amozon Took my Five hundred Dollar Card I out cash on . And Macy’s Saved the day I got 1 of my items ordered The next day ‘ the very Next Day I couldn’t believe it . And Macy’s made it so that My Daughter of 34 years Has a nice Christmas for once ‘ Before it was all about the Kids my grandkids And a little something left for The grown kids . Well Its Been 15 years now And I spent most of my Macy’s Card money on her So this yr Everyone can be lavished with lots of Great Gifts So Thanks To Macy’s for Helping wife & I save the day For a hard well earned year so Christmas Can still be A wonderful one even though were apart gifts shipped from the geart Always make one feel better . Thank you I cant say enough ih yes the rewards are awesome . My grandmother Was the first yo take me to Macy’s Thats where I learned Real true Beauty inside !

by Heftysack

Macy’s customer service is the worst I have ever experienced. After multiple attempts to buy a handbag over the telephone, the final one I was trying to buy was the wrong one ordered as i discovered when I looked at the email order.
I called back to address the irritating and unnecessary problem and was passed from one person to another because an “error” message showed up which apparently no one understood and i was put on hold multiple tones while being forwarded from one person to another. Ultimately, they hung up on me. I gave up and had to go to the store to get the issue solved.
A very basic problem was non English speaking customer service people which made the whole process even worse.
These issues most certainly now impact my purchases at Macy’s.

by Jos Phine

Since becoming a regular, online Macy’s shopper I have noticed that the name brands are great but the quality of the items shipped are always in ‘rough’ shape. I have ordered clothing from the Calvin Klein and Michael Kors clothing line from Macy’s. The Calvin Klein swimsuit that I had ordered has a thick lining to the bust area. The lining was twisted outward and I was unable to fix it. The Michael Kors top that I had ordered has an elastic neckline with a chain detail, the elastic was broken and required sewing. I have been disappointed with the condition that the clothing is being shipped in. I have since stopped buying clothing online at Macy’s and just stick to purchasing my Estée Lauder make up necessities and that’s it. Macy’s rarely has sales on fragrance and cosmetics so I use the coupons sent with my monthly Macy’s beauty box. My satisfaction or lack there of has reduced my shopping at Macy’s significantly.

by Mickeymantis

Love Macy's - the products, the customer service the easy returns, on- line shopping the selection - all of it. I'm not crazy about Last Act I don't like the 30 day return limit and that you can't use your "star rewards." They are my star rewards for spending money at Macy's so I think I should be able to use them any time I want to.

Other than that I am a gigantic fan. I love that I can find a super deal on a close out item and find more of the items, at the same price, at other stores in the USA, and have them shipped to my home. I just moved into an urban condo and have purchased Kate Spade Crystal and China for my new kitchen- all items on clearance, at very good prices. Finding one or two pieces locally then completing the collection with other pieces getting shipped. How fun it is to come home to a package with my special Kate Spade Crystal inside!! The salespeople I have worked with all over the country have been delightful and professional.

I also bought all of my bedding, pillows, sheets, toss pillows, etc. from Macy's - Ralph Lauren, Hotel Collection, Martha Stewart, and Jessica Simpson all contributed to the trendy, modern and comfortable vibe.

And, as always, Macy's fashions helped me dress for success so I could rock my new promotion at work this year and enjoy a well deserved beach vacation, wearing Bar III....

Can't wait to go Christmas Shopping❤️❤️❤️❤️

by Coach Mac 12

As the Macy’s Thanksgiving Day Parade gets closer to the date, it reminds us all of when we were kids and enjoyed seeing Santa at the end of the Parade and got us all excited for Christmas.....as we get older it reminds us that Christmas is about a month away and how crazy it’s going to be fighting for gifts for loved ones and finding that special gift for that special person..... but if you stop and focus on the FIRST WORD, MACY’S, it will put your mind at ease, even if you haven’t started your shopping yet! Just download Macys , and buy GREAT gifts for everyone, including that special gift for that special person! What’s even better than finding everything in one store? Never leaving your home to find it, buy it, and bring it home! And if you’re like me, you never miss a single play during football season and get credit like you must have been shopping for at least a couple months!!!!

by Shanonr430

Love the rewards and all the items they offer. I have always been satisfied.
I do have one complaint I had to return something and I didn’t have my debit card used with me when I initially purchased it and they gave me a difficult time refunding cash to me. Because it was a debit card the the amount was immediately deducted from my bank account, this paid in full. And, they didn’t want to return cash money. I had to show the manager my bank account in my phone showing was charged for the items. It was insulting and unnecessary. Since I used a debit card it is the same as cash and I am entitled to the refund how I prefer not the store. If this happens I will boycott Macy’s and tell my story to all my friends and family and have them boycott Macy’s as well. I make a lot of purchases often at Macy’s and being treated and humiliated the way I was is unacceptable.

by KittySaysRoar

I have been a Macy’s customer for over 10 years. I love being able to browse and purchase items with Macys . Unfortunately the “wallet” section is a disaster. Every time I try to go to the credit card payment page it gets stuck on the loading screen for 5 minutes or indefinitely. It’s a crap shoot. If/when it final goes through and you click review payments, or any other tab, it goes into a frozen state of loading again. I always have to close out and just go on my laptop to the full website. Even that payment area sometimes freezes! For over a year I have updated Macys and waited for bugs to be fixed, and they have not been. I do not recommend using Macys to track your Macy’s credit card and make payments in anyway. It is even discouraging me from shopping there all together since the issues have cause me fines and missed payments due to the issues.

by I Cant Believe This,!!

I was having a real hard time getting an order to go there. After 2 hrs I finally called a telephone no. And got one of your reps on the phone. She seemed to be understanding to what I had been going through. She said she would be on the call for as long as I needed her. Since I had to redo my order while she waited, she put me on hold and when she got backwashes going to to the phone she seemed to be in a big hurry and said she was transferring to r her superviser. She didn’t even give me a chance to tell her that I had completed my order while she had me on hold. The supervisors phone began to ring. And
It rang and rang and rang for a good 20 minutes. I finally hung up. I was so upset that it took me a while to calm down. I guess this survey needs to be shown to the manager of the supervisor or the top person in charge. Until then, you have lost a good customer. Am I supposed to pick a nickname out of the air? I don’t have one. Come on you guys!

by Nikkeys

I love Macy’s... However, I placed an mail order and it never came. Called they were to reship but sent to the wrong address and stated they would resend. 3rd time around waiting. Meanwhile, receive a harsh and rude email from a representative, Krizel Joy Q. She stated that:
We have investigated the order in question and concluded that due to excessive claims of non receipt, we will be unable to credit or reship your merchandise. Additionally, we will no longer be able to process any reshipment or credit to this billing name and address.
This incident is addressed as excessive claims of non receipt...
Just go to the store if you want to purchase. You are responsible for missing packages. I asked if they could just leave for store pick up but rep said for the inconvenience they’ll reship. Then they send to the wrong address in another state!!
Macy’s you’ve disappointed one of you “Valued Platinum Card Holders”

by Dipasaco

Macys is just ok. When I’m in a store, it doesn’t work when I want to scan a tag to get the price, simply bc some Macy’s stores are in buildings that have poor cell signal (Queens Mall, Herald Square and Dadeland for example) so Macys doesn’t work. Terrible, since Macys is supposed to work inside the store.
Secondly, when I’m shopping through Macys and want to check a product’s reviews, if there is one that I want to read fully, I click on it and Macys kicks me out to the beginning of the reviews so I have to scroll down again and find the one I wanted to read. On that same note, if I try to scroll down the reviews, after a few scrolls the same thing happens. Kicks me back to the beginning of the reviews. Very annoying. I read reviews all the time to minimize having to return items in-store and the fact that the reviews screen has such bugs is discouraging. Please fix it!!!

by Donnalynnebrown

after 1/9/19 update, I can’t access my shopping bag. I add items then go to check out and it just spins and spins and spins and spins and spins and spins and spins...
UPDATE #2: ALL IS WELL!! My only complaint now is when I add for example a 25% off coupon to my bag, most of the amount off is cut off when viewing the bag. I can’t see how much is being taken off each item. (I have an iPhone 6s).
UPDATE: I could see my Shopping Bag first thing this morning but by mid afternoon after doing lots of shopping in Macys and adding a few things to my bag, trying to view my bag is back to spinning and spinning and spinning and spinning and spinning and spinning... I shut down and reopened Macys ...didn’t help. I even powered down my phone and turned back on...also didn’t help.
I have an iPhone 6s. I am a Platinum Macy’s credit card holder. I cannot buy more stuff with this current problem happening.

by Sherrie Loves Rock And Roll

This is my second year of doing my Christmas shopping online at Macy’s for Cosmetics and Clothing. Cosmetics for my 23 year old daughter and clothing for my Granddaughter. They have the best pricing on a lot different lines of cosmetics you can’t get in the store. Top quality cosmetics at a very great place. That’s rare that a good line ever goes on sale except for purchase with gift but at Macy’s you get great sales and gift with purchase. The clothes are always the best price for Girls and Boys especially toddlers for the name brands we wear and love. Sign up for Macy’s notifications on shipping and you are updated and know when your packages are coming a lot faster than fed ex or ups update on their shipping. Macy’s my favorite place to shop anytime for everything!!! <3

by LibraScribe

So I am a big this app shopper, and I loved Macys from when I first installed a year or two ago. Very convenient, between my list and my cart, it was easy to select and move items. Loved the search, really truly loved Macys. When it was updated to include a dashboard recently I was thrilled. It called up recent activity and orders for me without my having to login. But to actually place an order login was required. One evening i placed like 10 pairs of boots in my cart for consideration. When I came back the next morning to narrow it down and place the order, my cart was empty. Strange. I clicked recent orders and found an order had been placed that morning. Hmmm. The order was for a $200 pair of sneakers ( not my style or size) and shipped to an address in LA (I'm in NY). THEN I noticed they'd changed the billing address, email and phone number. Seems like there was some back door vulnerability in the dashboard feature that the developers missed. App deleted. Sorry this app. Fix that and I'll be back.