Forever 21 Reviews

by GG245777543236

F21 used to be a place where I could get trendy clothes for an inexpensive price. At first there were some misses, like just obnoxiously poor seeing and borderline gross material, but then I learned how to search on the site and it was pretty much 90% hits for maybe 5 years. About 3-4 years ago everything went downhill. The whole niche here was trendy inexpensive, but I’m not seeing nearly as many deals. Sometimes I can find the same item (a hoodie, for instance) for the same or less money at Nordstrom rack that has 10x better quality. I mean who buys a hoodie at F21 that’s over $30? Give me a break. My biggest gripe though is that they have someone (perhaps plural) designing the clothes now who is in love with cropped tops. WHY? Probably 85% of the tops on F21 are cropped, and yet 2% of the people I know from 15-45 Dont want to wear a crop top, even if they have amazing abs. Why on earth is almost everything cropped? Of the few things I like on Forever21 these days, I have an oh crap it’s a cropped hoodie/sweater/ freaking WORK BLOUSE. WTheck F21? Stop it!

by Lovesya12

I have been a customer for quite a few years now. All of my leggings and camis from 5 years ago still hold up like they’re brand new. But I’m the last 6 months, I’ve placed several orders and the very first time I wore 50% of the items, the seams started ripping out. Their products are HORRIBLY made now. Not to mention, I spent $100 2 days ago on my most recent order in order to receive the free standard shipping. 1-7 business days is what they boast. But today, I get a shipping confirmation saying 10 days from now I’ll receive it. So is it within 7 or is it 12??? On top of all of this, I went to do this complaint to somebody in their company that could actually help resolve the issues I’m having, but nowhere on their website or app do they have an option for customer feedback. Not even in my order history. I’ll be getting this last order in 10 days, and then they will NEVER get my business again. And unless you know how to sew and fix the seams on clothing like I do, I wouldn’t suggest buying their clothes, as you’ll just be throwing them out after 2 hours when they start to fray.

by Kristiauna's IPod

Absolutely unimpressed with Forever 21 and their customer serviced. I placed my first ever order with them for some final sale clearance items online. One of them was supposed to be high waisted leggings but instead they sent me the matching cropped hoodie and NOT the leggings. Also, the tags were missing. So I call customer service only to be told that I have to process my exchange through EMAIL, which is absolutely ridiculous. All I wanted was the correct item sent to me. So across multiple days I have an email conversation with customer service only to be left without a reply or solution for 2-3 days. I then call them again asking for a reply and was told that the phone team would “request a prepaid shipping label from the email team”. So I finally get my label and not only is it for a REFUND instead of the EXCHANGE I’ve been repeatedly asking for, their version of “prepaid” is that they take the shipping cost out of my refund.
This was my first time buying anything from this app and I will NEVER be buying from them again!!!!

by Melissa9625

I don’t know if this is because they are going out of business or what but I have never had an issue with shipping until now. I live in California, only a couple hours away from where forever 21 ships out their packages and I have always received them in a timely manner until I placed and order 11 days ago. I received an email the next day that it had shipped but the tracking information said that the carrier had yet to receive the package. After a week I contacted someone via chat and they said I should be receiving it in the next two days. Those two days come and go, still no package, still no update on my tracking. So I attempt to call customer support and it was an unbelievable hassle to even get a REAL PERSON on the line. Took me about 15-20 minutes, and a few transfers to finally reach someone. Only for them to tell me the time frame for them to figure out what happened to my package has expired and they are deeming it lost. It doesn’t make sense to me. It’s a joke. They said I will receive something in my email and I must fill it out and upon sending that back I will receive a refund because apparently they can’t just send me a new item. I’m so frustrated with this whole process. I have yet to receive a refund. I will never order from their app again. So, buyers beware.

by Jaylah2

I placed an order on the 7th worth of $148, was supposed to receive it a week after. Two weeks passed by, I didn’t get my order, when I went to the site, it said wrong address which I never had problem with before. So I decided to call them, waited on the line for thirty minutes to get them telling me that the address was a little confusing so they sent the clothes back. I told them I wanted a refund, they said the clothes have to get back to them first which would take weeks. A week after, I called them, after ten minutes of waiting on line, it told me to give my phone number so they can call me back, I never received a call back. A couple days later I received an email saying that I have till the 29 to let them know if I still the refund which there could be additional charges for fees, or get the refund. I called them told them I want the refund, they told me I actually have to wait till the 29 for them to process it. Today I received an email saying my refund is gonna take 8-10 days. So, just to get a refund I basically waited for a month. I will never ever waste my time on Forever 21 again.

by Stephygrl123

Wake up! There’s so many negative reviews here for Forever21 recently and Forever 21 needs to do something about their app. It’s obviously not working. I usually don’t write reviews and was hoping that they’d work through these bugs but it’s been months now and no progress! Whoever they hired to update their app should get a new job. I used to shop on their app all the time. Towards the mid-end of 2020, they did a big app update and it’s been months now and the bugs are still not fixed. Search bar doesn’t work, saved favorites sometimes disappear, and it keeps asking me to create a new password every time there’s an app update. Why fix something that’s not broken? And if you are going to undergo a huge update, make sure that it’s actually up and working before you require your customers to do the update. I like shopping using Forever21 through my phone/iPad. However, I’ve been shopping a lot less here ever since Forever21 update change, way too many problems. In this era, where online shopping is superseding in-store shopping, Forever 21 is only hurting themselves by ignoring these issues.

by ITSMEAGAINITSSKYE

After commenting on Facebook and Instagram also emailing I decided to come here😊. I order something and they stated that it shipped. After a few days I waiting a couple more and still no updates just that it shipped...now I knew something was up cause I shop online enough to know my stuff never gets stuck in preshipment and USPS usually receives the items in a couple of days depending on where the store is located. So I commented on insta multiple times I got one email reply that’s it. Not even a response I wanted but whatever. When you have 2 packages going through USPS and one updated but not the other..that’s not good. It’s been stuck in the same spot for days now I doubt I’ll ever get it. Go to their Instagram if you don’t believe these reviews or even their Facebook page. I love forever 21 don’t get me wrong...but not online. NEVER AGAIN. Emailed multiple times after and didn’t get any update I had asked for so if you think your in my shoes..good luck I hope you get you packages cause it’s not looking to good for me

by Ingrid.<3

Don’t take the bait it’s all good at first then your payments go up to $50 month they send you an email saying there have been changes. And the “Finance” fee is $24 dollars not too mention they find every reason to charge you more. I had always payed on time but I once payed on the due date and it was processed as “late” aside from the $50 and the $24 fee the late charge was $45. I’ve had many credit cards and I have never once struggled with them nor did I have all these crazy fees and charges to my statement. This has hidden fees please don’t be tempted to get it. Not worth it. Not to mention comenity the ones they are affiliated with have horrible customer service. I lost my job during the Covid-19 quarantine and they refused to help. They said the insurance they provide you with does not cover you if you lose your job. So what’s the point in paying for the insurance? Horrible. Ended up paying late fees because I could barely put money together for the payment. That accumulated up to $119 a month with no job. Please be careful. I know people with the same situation. No one was helped.

by Lil E'

I’ve been using the F21 app for years! It’s always been okay, definitely not great. However, RECENTLY, within the past year, Forever21 has developed a TON OF BUGS! Nothing will load when searching for specific topics/items in the search feature. It’ll simply blank out and take you right back to the home page. It’ll randomly crash on you after looking at tons of items, then when you try to open Forever21 back up, you have to start from SQUARE ONE to even get remotely close back to where you were... super annoying. On top of that, when browsing through items, they’ll show how many items are listed (for example: 1124 items) BUT there is no scroll bar on the side of the screen to show you HOW FAR DOWN you are on the list of items, it makes it impossible to know where you are since F21 has such a huge catalog, this scroll bar is ESSENTIAL! All in all, I used to be an avid F21 shopper, but Forever21 has just become so awful and annoying to use, I’d rather just not shop at F21 at all... the desktop website is equally as annoying. Please do better developers!!

by Snnssbbava

The website is overall easy to use but I was not happy at all with the shipping. I ordered a few items hoping that they would arrive before school starts so that I would have a few options when it came to choosing my outfit for the first day. I had a little over two weeks before school started so I went with the option for my clothes to arrive within 3-5 business days to avoid spending extra money. Well, my order status said that my package would arrive a few days before school starts even though that would take over five days. I was fine as long as I got my clothes before school. Then, the package was supposed to arrive today so I checked my order status just to see, but now the delivery date changed to the day that school starts. This is angering because not only did it take a lot longer than it was supposed to to deliver, but I won’t have my clothes in time for school. I would have just paid extra for two-day delivery if I had known it would have taken this long. I don’t know what needs to change but it would be convenient if the website put more realistic delivery times on their website. I love this store but I doubt I will order online again.

by Mariea260

I have shopped at Forever 21 for a few years now and have enjoyed the easy access of Forever21 . However, ever since the last big update, my app has not been working properly and I have to use the actual website to browse or shop. For example, it signs me out every time I exit Forever21 (and I don't mean closing it by swiping up. Literally leaving Forever21 to go to my homescreen or a different app.), certain products appear with no picture for the thumbnail but have the product name and price but when I tap on them there is no picture or any other information and the price says "$0.0" and it's always for products that I'm very interested in buying, and sometimes Forever21 doesn't even load, it just gets stuck on a loading screen and I have to close Forever21 and try again, sometimes multiple times, to get it to work. Hopefully this is resolved soon. I would like to continue shopping with Forever21 , but that is nearly impossible the way it is now.

by Edgeligh

I love how easy it is to use Forever21 . And love affordable nice clothing.
Here are the issues:
1) Why you don’t provide specific sizing chart for each item. Each clothing is unique and has its own sizing but what is provided is a general one for all. It is not helpful at all. Most of us already know our size but the sizing of the product is different one from another. For example I have dresses which all fit me the same but sizing on them is in range of S, M, and L. How a customer supposed to know what sizing for each specific new product is if its chart not included. I order a shirt and a jacket both size S. The shirt is toooo big while jacket fits well. If specific sizing was provided I would know that shirt runs big and I should order lower sizing. 2) I tried to write reviews for the clothes I purchased and I am not seeing the option to write a review on Forever21 !!! Where it is? Is there this option in Forever21 ? If not so why? If yes so it is hiding and you should make it easily available because reviews help a lot for our decision making and sizing. 3) Why I am not seeing a return option in Forever21 you should make it easier for the customers to apply for returns This makes customer to purchase easily for the next time knowing if it won't fit will it be easy to return.

by Andrealol2

Understandably times are hard lately and I don’t know how much of Forever 21 ‘s fault this is or FedEx their shipping method but their shipping has gotten slower than ever. I have always ordered online and usually at most it takes 8 days max 10 for my items to get to me, these past 3-4 times that I have ordered it has taken at least 2 weeks or more. My last purchase I already expected to wait, but if this is how long it’s going to normally take then there should definitely be a disclaimer when you order because someone could be needing something for a certain date and get deceived by the fact it says you’ll get it in max 10 days (2-3 of processing/handling and about 5-7 to actually get to the destination) and then you don’t get it for 2 weeks sometimes more.

Other than that great app great discounts and there’s definitely a lot of savings in comparison to the stores.

by Imthatpaige

So I love Forever 21. I do. I shopped there all the time before COVID. The reason I am rating this 3 stars is because SHIPPING. Was supposed to get my stuff on a Thursday, got delayed until Saturday. Okay, not ideal, but I’ll deal. Now, they tell me it’s delayed until Wednesday to Friday! When it’s a hour and 30 minutes away from me. I had to call to even figure that out because it wasn’t even showing a date anymore. And they didn’t even offer me anything for the inconvenience. I get we are in a pandemic and the weather comes up but Victoria’s Secret offered me something when it was delayed but like 2-3 days and my Forever 21 stuff is supposed to be delayed by a week. I’m not saying I’m owed it, but it sure would have been a nice gesture considering this was a late birthday gift to myself. And this doesn’t look good on their part when I tell my friends that this has happened to me with their shipping. If you wanna shop there, I would! Their clothes are honestly great at a great price. I would just go in person if you can because shipping is a nightmare.

by EbCai

I couldn’t find what I was looking for. I’m sure it exists! All I wanted to look at were the totes. But I scrolled aimlessly through Womens and seen a couple small backpacks before I gave up. A page for bags and accessories would’ve been perfect. Or even a search bar with the ability to search the entire site, or search the tab/current page would’ve been helpful! I even tried to filter by category and that didn’t help because the categories are the same as the original menu of options on the homepage.

It’s very possible that I just wasn’t using the categories correctly. If that’s the case, if someone could tell me how to narrow my options to this extent I’d be grateful. Otherwise, Forever21 isn’t really functional in my opinion. But again, from what I could see the catalog selection is nice. (And varies greatly!) But to scroll through the Womens and come across earrings and crop tops and a backpack and bengals and jumpsuits and beanie hats and necklaces and... phew! It was a tad bit overwhelming and a little disappointing because I’d been talking about finally having the time to go online and make a couple of purchases. (I looked forward to this one particularly the most because I’ve never personally shopped here for myself.)

The selection is nice! The discounts are there! The items are endless! It’s a great app to start, definitely has potential!

by Cansin16626

i couldn’t find where to send a feedback so i'm sending from here. I think it would be a great idea to have a voting section on the website and app and people could vote on what they would purchase. this way you guys will produce products your audience likes. I heard that some F21 stores were closing down and as a teen i know what my peers think about your store. some products on your website are not stuff young people would wear (teenagers) so this way you won’t sell things people don't like and you would make more money. Also personal tests can personalize your app to have things you like. Such as, asking their clothing style (edgy, casual, basic, etc) and this way Forever21 /website will show more of their style on their main page. Points could also be used in Forever21 /website. many online shops do these (romwe,shein) and by sharing about the deals or completing surveys the customers could earn points. every 100 points could deduct 1 dollar off their purchase. Another way to earn points could be by reviewing products (10 points for a review or 20 point for a review with photos) There could be giveaways where you guys could send products (30,50,100 dollars worth) to participants. Many people would join And they should have an account in order to participate. this will increase customers and cause people to look through the website more often. Thanks.

by To Do @ Doctor Office Visit

Forever 21 app is great because it’s user friendly for all age groups, including my grandmas generation! Forever21 guides you through your selections, making your shopping experience fun and without any stress!! My favorite shopping apps include having a personal favorite section, so u can very quickly check on a particular item & prices without troubles. So far, Forever21 doesn’t have technical issues. There are a couple technical issues I have with another clothing stores app, which makes me leave Forever21 before purchasing something bc it tends to freeze after u select another item to add to your favorites. So, thanks FOREVER 21 for nailing down technology within Forever21 !!!!!!!! There’s one thing I haven’t experienced yet within Forever21 , so I’m not sure whether or not it’s a possibility to receive text message alerts or email alerts when an item from ur favorites goes on sale. I actually really love that option within clothing apps.

by Brit627

App is really easy to use and never messes up on me. There are a few things that could change. The most annoying part is why aren’t there item measurements in the product information? I’m pretty sure there used to be and it was 1000 times easier to pick out my size. The only info is what size the model is wearing and that doesn’t help at all because all the models are all a size small. So really I’m just guessing at what size to get. Because I really do range from small to large in F21. Another thing, what is with the 5 word product reviews. How is “love it!” going to help me? F21 should have a word count minimum for customers leaving reviews. People please... when leaving a review anywhere— please state your height/weight and what size you ordered and if it fits. Even better is explaining how the fabric feels, how it washes, etc. Telling me “super cute” is not helping...AT ALL.
Ok on to Forever21 — it used to be easier to sort through categories. For example: jewelry—->earrings—->studs. But now I can’t even find “jewelry” section. It’s all under “accessories”. So that’s a bummer.
I know it seems like I complained a lot but I really do love Forever21 , fix these things and it’s 5 stars all the way!

by XxCoronaVirusxX

This year, even through quarantine, I’m making summer outfits using Forever21. It has so many cute tops and bottoms. The prices are amazing! I would recommend to a teen or a young adult. I am a teen myself, and I am IN LOVE with their shorts! Forever21 makes it so much easier to put all your stuff in your bag, and I love how smooth Forever21 runs. If you need good quality clothes at a low price, shop here. One concern I have is how do add stuff to the wishlist? Anyways, if you are in search for an amazingly cute summer outfit, or a fresh fall outfit, this is the store! I also love how it has everything! Shoes, accessories, makeup, socks, everything to complete your outfit. Thank you if you are reading this, and make sure to get Forever21 if you need a good fashion choice! 💅

by DownySteam

I placed an order via Forever21 , and received my confirmation email. A few days later, I get a shipment email, with no carrier information. The tracking link also never updated. A few days ago, I get an email saying my package was delivered. I look in my mail box- not there. My front door ? Not there. I ask my neighbors if they may have received it on accident (this has happened with Forever 21 before; luckily my neighbors are honest people) and no one has seen it. So I check the email again and lo and behold, the address it was delivered to was wrong. I email customer service with proof that it was delivered to an incorrect address, and that the address I had provided was correct. I am emailed a response saying that they can’t do anything about it and I am responsible for intercepting the package. How can I when I don’t even know where it was delivered? Don’t recommend Forever21 at all

by SaintPetrova

I have loved shopping at Forever 21. That have good clothes and always something new. When I downloaded Forever21 and placed an order. Well after putting in the shipping address I apparently forgot to put in my townhouse number. So the package was sent back to its Warehouse. When I called to ask about my package the explained that the shipping address wasn’t complete so it was sent back, and upon arrival I would receive an email asking my if I would like it shipped back to me at an extra charge of $5 or if I would like my money refunded. I still haven’t received my email and that was over 2 weeks ago. I called again today and they gave me the exact same speech of when it’s arrived at the warehouse I will receive an email. That my package is still in transit. My package didn’t even have an estimated time of 2 weeks to be delivered originally so obviously the warehouse is not going to be 2 weeks away. I’m just upset about what I perceive to be the lack of organization.

by Yaya-24

1st of all when I’m scrolling through the products I noticed that they are duplicated multiple time which is frustrating because I keep seeing the same product over and over again. Second of all why do you promote a certain type of style of it sold out or out of stock? Why even bother to hyped people up when you aren’t even selling the product. Third of all, on the website it promotes you can use two promo codes at the same time, but when you try and do it on Forever21 or even on the website it does not allow it, that’s false advertisement! Finally you promote Afterpay but on Forever21 is does not give you that option! So inconvenient when I’m trying to do a large purchase. One more thing, it is not fair when I have something in the cart that I want to purchase but once I am inputting my information you then sell out! Within seconds of me inputting my information then I can’t purchase it it really annoying!

by ANNDJDJEHTJJCJDJDJDJJDHD

I was told that it takes 24 hours to receive a shipping confirmation, and it takes 5-10 business days to arrive. Ordered my items on April 5th which is a Wednesday (not a holiday or a weekend), didn’t receive shipping confirmation for THREE days. I needed these clothes for a dance that was two weeks before I ordered them so I figured I have plenty of time to order them, receive them and adjust them in anyway before my dance. It’s been SIX days since I received shipping confirmation and still no movement on my package. I email Forever 21 twice and I never received anything back. My dance is in three days and I have to go spend more money to find an outfit similar to what I was going the wear. Thanks a lot Forever 21, I will never buy from you again. Will be immediately returning my items when I receive them because I’ll already have them and I will have given my money to a different company that didn’t screw me over.

by Bæìłęÿ

Forever21 is so easy to use and I have bought multiple things from it and I could easily track my package. I love Forever21 and I love the style finder feature I just wish on the style finder category you could add swimsuits...that would be so great. Also, for reviews I very much think that y’all should let us put pictures on the reviews because then we can see what the outfit looks like in real life and not just see what people have to say about it so we can actually see it. That’s just a suggestion...also I would really like it if you could add a feature “shop the look” and find the other things the model is wearing. Because sometimes I’m scrolling through clothes and I see something I like but it’s not the thing being sold so that would be great. But otherwise I LOVE this shop and app... I very much recommend💞

by Marajuice

Hi! Forever21 is great. Love that I can look up items online from the store. My review is 3 stars because of an issue I experienced with a notification and the resulting customer service experience. Saturday morning I got an F21 notification from Forever21 saying “you know the deal 50% off today only” or something along those lines. I tapped the notification and it opened Forever21 and Forever21 errors out. I don’t remember the exact error message. Then I reloaded Forever21 . But I couldn’t find anywhere anything that was related to 50% off. I wanted to know if it was possible to get some clarification as I’d love 50% off on some items I was looking at, so I messaged customer service. All they told me was that they couldn’t issue ‘non-existent’ promotions e.e
Anyhow hoping reporting this issue will help y’all out w preventing issues like this.

by Second Name Was Taken

Overall, the website is easy to manage. I liked the size guide and the scale on of it will fit right or loose. Those were a HUGE help in deciding sizes! I also appreciated the photos from multiple sides and angles. It helped me make many decisions on whether to buy an item or not. I will say that the 30% off was nice, but confusing. I thought it applied to all items, but it did not. It was a bit unclear. Also, I had to scroll through all of the merchandise to find shoes, jackets, other specific things. I realize that could be a way to get people to shop more, but it was frustrating. I ended up just leaving the page entirely and using the search bar. Perhaps adding a searching engine within the 30% off page would help with that since there were a variety of items. Overall, I am pleased.

by -Pitcher7-

Don’t get me wrong. Forever21 is amazing. It’s so much easier to order from here, then to look online and find something you really want to buy, and go to the store just to find it it your location doesn’t have it! Forever21 makes that problem disappear! But, i think it would be fantastic, if in the wishlist, you could rank the stuff you have in there. I personally like doing that sort of thing with wishlists because to me, it’s so much easier to organize what I want. My only suggestion for Forever21 is to be able to rank items in your wishlist! That’s it! Other than that, Forever21 is amazing!