Bath & Body Works | B&BW Reviews

by Owlet100

I went in the store and I purchase some thing and it said I was 19 points away from getting a reward I then today open BathBodyWorksBBW and they removed a bunch of points it said I was 31 points away. they took points away from earning a reward that I earned by shopping.I tried to call customer service and ask them what was going on and they hung up on me it was already bad enough that I had an awful experience when I went to the store but now BathBodyWorksBBW is removing points for me and customer service hung up on me. Not only that there are two separate Bath and body Works accounts in my household mine and family members my family member does not have BathBodyWorksBBW and gets the coupons via mail I do have BathBodyWorksBBW they are associated with different phone numbers but somehow when she went and tried to use her paper coupons in store they said that it was used via BathBodyWorksBBW is it because we have the same address I don’t know but we have completely different phone numbers in completely different accounts but she couldn’t use her coupons because I used it on my app. This was not a problem before BathBodyWorksBBW . I had never lost points before BathBodyWorksBBW . The loyalty program for loyal members of the store which I consider myself to be is now ruining my experience at the store BathBodyWorksBBW has ruined that. Customer service hung up on me twice twice and I use the number that was in BathBodyWorksBBW .

by Rainydayz25

I’ve said it once and I’ll say it again. MAKE BathBodyWorksBBW AVAILABLE FOR EVERYONE TO USE. I’m sure BathBodyWorksBBW is amazing IF you’re lucky enough to live in one of the few places you can access it, but I wouldn’t know. Therefore, I cannot give it any more than one star. I understand that there needs to be a trial period but this is going on for way too long. There are so many of your customers who feel left out and upset. I’m tired of seeing people writing reviews saying we need to relax and stop complaining about this. That’s pretty much saying “well *I* have access to the rewards program and that’s all that matters. I don’t care if you can’t get the discounts as long as I can. Stop being ungrateful.” Try living in a state where it’s not available and we’ll see if you still have the same opinion. I haven’t seen the company even responding to anyone’s concerns and negative reviews about this either. They’re vague about everything and have no answers when people ask when the program will be available in their area. I am a huge fan of Bath and Body Works, but to me, they are showing that they don’t really care about their customers. If you can’t give people answers, they will assume you don’t care and aren’t trying to fix the problem. I wondered why I had never heard of BathBodyWorksBBW and now I know. I’m very disappointed. P.S. I never write reviews, so you know it’s bad if I feel the need to say something.

by Sydneygirl6

So.... several years ago, I downloaded BathBodyWorksBBW only to find out that it’s unusable in my region or state. Not sure which. I’m in Oregon. I’ve been shopping at Bath and Body Works since a store opened in my town 21 years ago. You can imagine how much I’ve spent over the years. Plus I never get the emails with offers or coupons even though I’ve signed up hundreds of times. Anyhoot..I ended up deleting BathBodyWorksBBW . During the early part of the pandemic, when all stores were closed, I started ordering online. No coupons or offers were available for months so me and everyone I knew was paying full price for new arrivals. Then one day I noticed there was an app. I got excited, and went to download it and noticed it was in the cloud. Hmmmm.. strange. That means I’ve downloaded it in the past and deleted it. Imagine my dismay to find that it’s STILL NOT available in my area. Really BBWs?? What gives? People on the BBWs lovers FB group just gloat about the great coupons they get and the rewards they earn. 90 dollars worth of product for 11 dollars and no shipping fees? Really? How is that equitable? Please include every area in the rewards program app, or discontinue it...

by Minecraftpsyco77

I live in Michigan and my state isn’t participating in a rewards program thing that won’t let me shop on BathBodyWorksBBW at all because it’s the first thing you see when you open BathBodyWorksBBW . There is nowhere to exit out of that, so I can’t even get into your app because of where I live...I can’t give any more stars than one because I can’t remember any app experience using your app.

I just looked in through the other reviews and to the people saying shut up about not being able to use BathBodyWorksBBW , are you kidding me? Apparently it’s been THREE YEARS they haven’t been able to literally get out of this page that is shown every time you enter BathBodyWorksBBW ! That is so frustrating to see people saying to **calm down** and that BathBodyWorksBBW is great because they live in the “testing area”, when probably more than half of us can’t literally open into BathBodyWorksBBW and use it AT ALL. Bath and body works, we are in the middle of a pandemic and nobody can go out and just shop instead! Now I know why I didn’t remember using your app, I never did!

I don’t even see responses to any of the reviews from them so I’m expecting they won’t see this. Kind of disappointing...

by SaBora24

BathBodyWorksBBW is seriously a joke. If you don’t live in certain places (4) you can’t get the perks. Slow roll out for testing that has been over 2 years? How fair is that? I purchase in bulk every time I order for here or go to the store. GUESS WHAT? I won’t drop another dime on your products until you make it fair for everyone. You don’t even have a normal app for shopping. You’re upsetting your customers with this VIP members only nonsense. What BathBodyWorksBBW has showed me, is your IT department is filled with idiots. The qualifications for the job must’ve been breathing. They shouldn’t test ran for a month or two max. Instead you all have dragged your feet and catered to a select few. How pathetic!!! Sad on your part really. Why keep advertising this mess on Facebook every day, all day. I’ve seen the perks in the sponsored ads you all buy into. It does no good if you all are not catering to all of your customers. I hope. That it hurts your profits to be honest. People can make or break a business. Your business motto here is unfair, disappointing, biased and to be honest a terrible way to do business. Get it together B&BW 😢

by Thephoenixlights

I admit I am one of the people sad that it took Bath & Body Works so long to start a rewards program but it’s better late than never, right?! I think it has a TON of potential but it still needs a lot of work. I can’t tell how much I’ve spent or what exactly I’ve earned. I had a $94 order in a store, a $76 order online and another $35 order online yet my app says I’ve spent $65 in total and the only “reward” I’ve earned is a welcome gift for $10 off of a $30 purchase which isn’t an actual reward, but a loyalty program welcome gift. I did use it and that was nice to have, but where are all my reward points? Where are my free gift rewards advertised in BathBodyWorksBBW ? I called customer care and they were very sweet but absolutely clueless, stating that this is app is in beta testing and that they couldn’t help me with issues, only pass on my feedback. I think once they have everything polished this is gonna be amazing! Just not there yet.

by Chrisj31840

I’ve had mixed emotions about BathBodyWorksBBW . For the first few days I signed up I couldn’t do anything on BathBodyWorksBBW except look at my account and view my reward points. Yes before you ask when I signed up it was available in my area that wasn’t the issue. The problems were I couldn’t view anything in my cart I had a constant loading symbol and I couldn’t click on anything in the specific product pages on BathBodyWorksBBW for instance I could view the 3 wick candles but if I clicked any specific ones like say stress relief anything on that products page brought up a white screen when clicked.
But… As of late morning yesterday I was finally able to get full functionality of BathBodyWorksBBW . I get bugs and things come up from updates and whatnot but from reading recent reviews as of the time I’m writing this I’m not the only one who has had issues with BathBodyWorksBBW . So long story short I guess just if you’re going to use BathBodyWorksBBW hope for the best hopefully it works just like the website for you and like I said as of right now it seems to be working fine for me now so hopefully that will continue moving forward.

by Retired Woman65

BathBodyWorksBBW isn’t user friendly. I’ve been trying to order this since yesterday. I’ve tried from my emails & from my Bath & Body account. Every time I try to go back it starts me all over or puts me on the wrong order. Then it says my Rewards are in the negative & that I have NO REWARDS. I’ve had 4 orders in the last few months & now this one. Plus there was a reward I needed to redeem. Tried to Chat on line & with everyone of these issues I’M having, BathBodyWorksBBW states IT’S having issues, to try later!! I don’t have time to keep trying over & over! I also received an e-mail that said I had returned a package with Room Fragrances in it & that y’all were giving me credit back! I never received that order to even send back, so evidently it was dropped off at the wrong house & THEY sent it back. When you go out to the Q&A’s & try to go on the search line to put a question, it never goes. I am very frustrated. I used to like ordering online from y’all but it seems to get harder & harder. Please help!!!!

by $#>JUST JUDY$#<

My daughter Amy lives in a small community far from a store and no internet so I often do her shopping. As I am handicapp I shop online often anyway.
Recently, I placed a rather large order because of the BOGO sales and buy 3 get 1 free. I was terrified when the actual delivery was STOLEN😤🥵! I called the next day after searching for the box and reported it. To my HAPPINESS Bath & Body works replaced each item immediately! I got the order by a different carrier to!❤️😇❤️
Next week on Monday I packed up my Daughters box with Shower gel lotions and perfume mist. Plus threw in some hand soap for my grand children. The COUNTRY APPLE IS PERFECT FOR FALL. I like the Japanese Cheery Blossom to.
I have wanted to visit an actual store for years but no electric chair and current a broken wheel chair...but soon I hope to go smell all the wonderful scents and products. I may be NEW TO THE WORLD OF BATH &BODY WORKS BUT IM ALREADY IN LOVE WITH THE PRODUCTS! Thank you again for taking such wonderful care of me! 😇🙏🙏🙏

by NanDawg74

I love to see all the new flavors of hand soap gels and all the other fun items in the store. I go frequently and never spend less than $150, most times more.
Today when I shopped, I bought at least one each of the gel hand soap flavors, but some flavors were on a very high shelf, out of my reach. I was somewhat disappointed at that, but I asked for help, and one of the employees was very nice and pulled down the ones I wanted for me. So that was good.
At checkout, the girl was nice until I asked for double bags and a larger bag so I didn’t have to carry 4 small, heavy bags, and she gave me a hard time about it. After spending my usual $150+ I couldn’t believe I was being denied double bags; as if the extra bag was going to come out of her paycheck.. Rude. I did end up getting the extra bag I asked for, but what’s this cheap attitude about? Is this something new?

by ArtGal5055

It’s easy to download. I never had any issues with BathBodyWorksBBW. It gives you notifications and whenever I go pay the cashiers always let me know my coupons and especially my rewards. I sometimes forget that I have rewards when I am so busy purchasing other items. But they always let me know what’s going on and that’s what customer service is all about. Sometimes the reward will take a few minutes to get to you. It depends on your phones service and how fast you receive them. It usually takes a day for me but I still get my rewards and you are the first one to know the promotions and sales going on. I also receive email notifications. Every point Is $1.00 and every time you go in and purchase your points accumulate and start making your points to get to you free reward! It’s so WORTH IT!! :) thanks BBW 💙

by Melly Mel💕

I simply love Bath and Bodyworks I’ve been a customer for at least 20 years I can say that their fragrances change as I get older and I care for as many as I did back then unfortunately with this I must also say that the fabrication in regards to the candles has changed tremendously I was a big candle buyer for a very long time and in the least the last two years I’ve seen a decline in my candles the way they burn do I smell everything that I no longer purchase them which is a shame because I would easily by 5 to 6 at a time I am have yet to find a different type of candle that I care for I wishFor I wish they had some type of thing with their candles because they’ve thrown so my way at least in the past couple months I lost a lot of candle in a lot of money

by Unusualsocks

I love Bath & Body works, every time I go in there to shop the customer service is Awesome. My favorite scent is Rose water Ivey, I recently tried the Strawberry Poundcake, and now it to is one of my favorites, but hey I can’t just say those two are my favorites I have so many. I love Bath & Body works, from the body sprays and lotions to the candles and wall flowers. I am a loyal shopper and my only complaint is I see people with these coupons they get in the mail and I have been requesting coupons like that for about two years and I have yet to receive any, I’ve been told they only send those to people who doesn’t shop there often, but I think that is so unfair, why not send coupons to your loyal customers as well, I too like saving money as well. Thanks

by CS Groupie

As an active customer of B&BW for 15 years I know this pandemic has changed our way of shopping. I placed an online order recently for promotional full size body care products (ordered 4 Japanese Cherry Blossom Ulta Cream) advertised as $6.50 each as a day sale. With this “Special” knowing stores would be crowded (avoiding large crowds) I ordered on line for pick up to avoid large crowds for an extended time. Received a confirmation email order was processed with order # minutes after confirming my order. Waited for email/text to pick up order at store for 3 days. On the 4th day received email order was canceled due to no stock. Same scenario happened with a candle order I placed beginning of this year. My question is other retailers are able to fulfill pick up orders in a matter of minutes. Why doesn’t B&BW use the same protocol?

by Aleapoffaith

I usually never review anything at all but the more I read on reviews the more interested I am in the products. I usually buy the perfume sprays which smell amazing, my two original go to are always a thousands wishes or beautiful day. Lately I been into the candles the watermelon is my favorite it smells delicious and last a long time like 3 months or so and I always light them twice a week for at least two hours so I love that the candles last well worth the price and the deals are what I look forward too. Like who doesn’t want to save money when you get two for the price of one. Also my husband and I love the foam hand soups we just ran out and he is like what happen to the soap there is no more and I really like the way they smell and feel on my hands. I just laughed because my husband usually doesn’t ask for things as far as what supplies I get for the house.

by Mamiegattis

I had the best experience last week in the Southern Pines. 8North Carolina store. I wish I could remember the names of the store employees who were so attentive to me. They greeted me as I walked in the door and asked me if I was looking for anything specific and if they could help me find it. Then I asked them what the sales were and they not only told me, they showed me where the specials were. They even went so far as to help me pick out fragrances as I told them which ones gave me headaches. They were so kind and thoughtful and I just wanted to give them credit where credit is due. There are so many negative comments about employees and stores these days, but these employees truly deserve recognition for their attentiveness, professionalism, and outright kindness. I don’t live in this town, it is an hour away from me, but it will be the store that I go to from now on.

by Anesthesia Goddess

Love BathBodyWorksBBW and the ability to have the daily email coupons loaded into it for easy scanning at the register. The ability to earn free items/rewards is a huge plus. I just wish the value was upped a little bit for more selection and the sale prices counted for these (the possibility of getting a candle with my reward when they are on sale would be nice).

I would recommend putting in a points/purchase tracker in BathBodyWorksBBW . Sometimes the cashier has scanned my rewards barcode but later I do not see the purchase counted/credited to my points. However, I have no way of verifying this by opening BathBodyWorksBBW since it just gives me my overall points, not a breakdown of each transaction.

I also think BathBodyWorksBBW should be used everywhere stores are available to make it fair for everyone. One last thing, even though I have loved using BathBodyWorksBBW so far, I still enjoy getting coupons in the mail to use so I hope my app usage won’t start phasing out the mailer coupons for me.

by Kiikiikiikii24

People complaining about others complaining and my state doesn’t even have this program. Why isn’t this particular program not getting on that. It’s been, what? 2 years since this has been launched and these cities are still the only ones that can get and use rewards? Everyone wants in on the program not only three places. I would love collecting points from this store. As for others that are complaint about the way the rewards system works, it’s like any other rewards. I don’t think you necessarily have to spend hundreds at a time to get to a certain amount of points, you collect them every time you got to BBW or order from them. I’m not sure what more are you expecting out of them. I heard that some people can get a free candle no thanks to this program. So the next time you complain about any and everything, just think that not everyone has this problem in their state/city and missing out on a lot. I have my online account from this place and converted to the rewards program just in case if it makes it to my city which the looks of it, is gonna take a while.

by Joyces Choice

Every Bath and Body store I hv shopped in allows me to hv a comfortable and speedy shopping experience.... It’s great to hv a person at the door to great and ask if you were looking for something special.... She directed me to the 1st place I wanted... that was very helpful... The stores hv employees to answer a question stationed throughout the store and the people at the registers moved quickly ..and were friendly... During these COVID19 TIMES ... Shopping is stressful but necessary and I really appreciate the consideration given us that Bath and Body has staffed their stores so we feel safe and still enjoy our shopping experiences... I will not shop on line so going into a store is important to me... I hv family in different cities and shop in these stores and applaud your stores and staffs in : Santee, Ca..., Aliso Viejo, Ca., Followed by the stores in the Malls in Mission Viejo, Ca, El Cajon, Ca., Mission Valley, San Diego , Ca... Thank you for picking wonderful staffs and managers, beautiful displays, great smells in the store, keeping very clean stores, and terrific products ... I am a very busy person.....a fast and pleasurable experience in every one of these stores... Thank you, ~ Joyce S.~

by Nani_026

I noticed when I went with my friend to our local store that when she opened her app under offers she had online and in store offers ALONG with online and in store deals. I was excited as i saw a deal on lotions I wanted to take advantage of however when I opened my app I only had deals available and the offer for the lotion sale was not available to me. I read her deal and it was not a reward or a targeted offer from what I can tell. It seemed to be a generic offer extended to everyone. This made me start thinking I never see any offers on my app only deals and I started to wonder how many great offers might have passed without me knowing. Like i said I love accumulating my points and getting the notifications before hand on sales but this was a bummer for me knowing I’m missing out on my deals because my app doesn’t update and release them to me.

by Gtggtgtgtg

BathBodyWorksBBW is seriously a joke. If you don’t live in certain places (4) you can’t get the perks. Slow roll out for testing that has been over 2 years? How fair is that? I purchase in bulk every time I order for here or go to the store. GUESS WHAT? I won’t drop another dime on your products until you make it fair for everyone. You don’t even have a normal app for shopping. You’re upsetting your customers with this VIP members only nonsense. What BathBodyWorksBBW has showed me, is your IT department is filled with idiots. The qualifications for the job must’ve been breathing. They shouldn’t test ran for a month or two max. Instead you all have dragged your feet and catered to a select few. How pathetic!!! Sad on your part really. Why keep advertising this mess on Facebook every day, all day. I’ve seen the perks in the sponsored ads you all buy into. It does no good if you all are not catering to all of your customers. I hope. That it hurts your profits to be honest. People can make or break a business. Your business motto here is unfair, disappointing, biased and to be honest a terrible way to do business. Get it together B&BW 😢

by HopeThisHelps!!

I like the Bath & Body Rewards program, but BathBodyWorksBBW needs several fixes. It keeps track of spending and giving the rewards as it states. However, pulling up the rewards in BathBodyWorksBBW is challenging. There are times the rewards are there. Other times, the rewards disappear though they were unused and not expired, only to return a few days later. No rhyme or reason to it. I’ve been told several times to refresh the page and to uninstall and reinstall BathBodyWorksBBW . Both of which have not worked.

Also, I think BathBodyWorksBBW should be able to store your receipts, which it does not. It would be handy to have them in BathBodyWorksBBW when making an exchange or a return, though Bath & Body is REALLY good about both of those.

Lastly, the only way for the cashier to scan your rewards card or reward coupons is to take your phone out of your hands in order to scan it from your phone. That is ridiculous! I don’t know if it’s just the B&B that I go to or all of them that do this. They DEFINITELY need to change this. I can’t see a reason why their scanner can’t be long enough to reach out over the counter to scan something from your phone.

In its current version, BathBodyWorksBBW is very simplistic. There isn’t much to BathBodyWorksBBW . Good ideas behind the program, just needs help with BathBodyWorksBBW !

by Lady.CF

I’m somewhat miffed that it is now that Bath and Body Works is coming about with a rewards program. Practically AFTER countless shoppers as myself have spent hundreds, if not thousands of dollars in buying their candles and body care. What took them so long?

I want credit for my past purchases. I’ve been buying their product in store and online for years and I want credit for it. I also find it suspicious that my entire purchase history gets wiped out each time I place an order - as if they don’t want shoppers to have proof of past purchases. I called and emailed customer service about this, wanting an explanation and they couldn’t give me a straight answer. Shady!!

Also, if BathBodyWorksBBW is simply just going to lead us into the website each time we click to view a product and want to add it to our favorites list, or to place an order for it, then BathBodyWorksBBW is useless. Why have an app if it is simply just going to have the user open up the website? Um, I could have done that on my laptop. Straighten up, B&BW and get with the program. Many shoppers are more likely to place an order via an app than they are through a desktop website.

Life is too hectic and busy to be chasing down rewards and to be re-routed to websites. Make an app that we can place orders with and give us credit for prior purchases. We’ve supported your company for years, it’s your turn to support us.

by Love BBW

I have been using Bath And Body Works products for more than 15 years and it is one of my favorite stores to go in, walk around, smell the new fragrances, and chat with many of my friends who work there. I guess you could call me a Bath And Body Works attic but that is fine with me as there are many more worse addictions and I choose Bath And Body Works. I feel very comfortable in the Greenville, NC store and they all know me by my first name. Christmas is coming soon and I buy more than 75% of my gifts from that store to give as Christmas presents. The associates in that store or a very pleasant to me and treat me with the greatest respect.

by Jewlebabe

I’m personally loving a lot of bath and body works products make my skin loving great and your fragrance plug ins and oils got my home smelling heavenly scented plus I love the matching home sprays they complement your compleat line I always make it a point of purchasing a pockit back holders for my hand sanitizers and my loves your hair mask just a little and my is silky smooth but over all your best one yet is your coco Shea honey line they are must for me I can’t shower without them I never run out !! plz don’t ever discontinue any one of these products!! Keep making and sending all your stores your festive home items there no One in my book and must haves I can’t resist I love you guys at bath and body works keep em comeing 👍🏻

by Srfrgrl01

I downloaded BathBodyWorksBBW about a year ago and got a free full-sized lotion with a purchase. I haven’t had the chance to go back to a B&BW until this past week and was pleasantly surprised at how easy it still is to use BathBodyWorksBBW . I was worried my purchase didn’t go through, but then the points showed up and I realize there is a little disclaimer that says it can take up to 72 hours for points to appear. I’m not much of a scented soap person, but there is family coming for the holidays and I know they’ll appreciate it. I will be going back all the time thanks to BathBodyWorksBBW and the fact that I moved to the middle of nowhere where there happens to be an outlet mall with a B&BW (talk about jackpot! I got a ton of $2 pumpkin scented soaps). Anyways, I am so happy with my purchases and BathBodyWorksBBW because I would have bought the other stuff without BathBodyWorksBBW anyhow. BathBodyWorksBBW just makes it more fun.

by Umhappy Player 2587

IDK why people are so quick to give negative remarks after using BathBodyWorksBBW ONE TIME. It CLEARLY says this is a trial run in certain areas! I’m in North Carolina and BathBodyWorksBBW works just fine. I went into one of the stores, was at checkout and the cashier asked if I’d downloaded BathBodyWorksBBW . I responded that I hadn’t b/c I didn’t know they had one. So she suggested that I download it and save some money. I did and was able to get an additional 2 aromatherapy products for just $2...that’s right no typo it was only $2. So if you don’t like saving money then save yourself the time and don’t download BathBodyWorksBBW. If you DO like saving money and like an app that clearly lays out where the weeks deals, coupons are then this is BathBodyWorksBBW for you. Love BathBodyWorksBBW!

by Anni_gee

For those people that are CRYING about not getting credit for their past purchases you guys need to calm down and relax! If you chose to buy their products, that's all on you and not them! This rewards program is only convenient for those who spend a lot of money on their products on a regular basis. Even then, with all that money that they're spending I'm sure a little $14 gift, that they receive every time they spend $100, doesn't really mean anything to them when they're spending that much to begin with! (It's just a little thank you from the company, THATS IT!) It's better late than never honestly. They could have easily made BathBodyWorksBBW like any other regular app, without a rewards program, and maybe that way people wouldn't of been crying as much! And to be honest, it's not like you'll be receiving a Range Rover with all the credit that you'll be getting from buying my their products! LOL

by Ice & Ivy

Our family 🧸 luvs BathBodyWorksBBW it’s great. We have been shopping 🛍 @ this Bath & Body Works. Since they first opened in the 90’s @ the Carlsbad Mall in Carlsbad, California. We would shop here like 7 times a month for many years. The Staff here use 2 b great for many years. Then this year they got a Manager by the name of Kat & Britney that are sooooooo racist. That make any Minorities shopping experience here a Nightmare. We were born & raised in Carlsbad we are mixed with German & Black. Never has our family experience such racism before shopping @ this Mall. Sooooooo now myself & my 7 daughters & my relatives that are all from this area. Don’t even want 2 shop @ this Bath & Body Works. My husband is an Ex NFL Player we were shocked @ how these two Managers Kat & Britney treat Minorities shopping here. Beware of these two Managers they will make your experience pure Hell. Sooooooo now we shop in Los Angeles or Orange County Malls. Sooooooo sad considering we live only 7 Mins away by the Beach in Beach front Property in Carlsbad. 🧸🥀🎁🧸🥀🎁🧸

by GQJUDD

BathBodyWorksBBW is the best for frequent and occasional shoppers alike. It stores your offers/coupons, tracks your points, and gives you exclusive access to new fragrances prior to launch. What’s not to love?! I have had it for 2+ years and honestly, I wouldn’t shop my favorite store without it. No more searching my email for offers or trying to keep track of the offers I got in the mail. It makes me feel organized when I’m shopping and special because of the exclusivity. Download it! You won’t regret it like you regret that dating app.