AE Aerie Reviews

I try to pay and order, and it always an issue!!! Literally this is the third to forth time I have placed and order since October 16, that something has not worked properly when I’m trying to pay. (It’s not November 29). I am so annoyed! The majority of what I’m ordering is for my teens. If they didn’t love your products, and fit them so well I would not make further purchases. I don’t have the time to drive to the store. Online ordering is how I get things done, I have a family of 6. Please make it easier for me to sign in during purchase. I am also further annoyed as I am signed up for rewards. All four times I have tried to make purchases this way, I literally have had everything in my cart on AEAerie , and have been signed in. I checkout and I am told to sign in again after confirming my order; I am signed in though so what is going on here?!?!?! Ae/Aerie you need to get your app in better working order as I KNOW I cannot be the only one having this issue and I gaurentee most are just ordering elsewhere, and your loosing out on a lot of sales and $$$!!!

I love using AEAerie and I find it extremely convenient. For some reason when you are in an item page you can add said item to your cart, only to have to remove it when paying because it is out of stock. There are other technical glitches such as automatically signing me out, removing promo codes, glitching out etc. As far as shipping goes, I have received the wrong item twice now with two different orders and have also noticed that the price values on my receipts are wonky. There may be something I don't understand but sometimes on the packing slips the purchase price and the return values are different. Sometimes the return value is more than the price paid and sometimes it is less than the price paid. I do have to give credit where credit is due though, the customer service and willingness to correct any mistakes is wonderful.

I have been trying to place an order for over an hour on AEAerie . Every time I tried to log in it would say invalid password so I would choose the “forgot password” option. Upon following the directions to reset password it would say that the new password must contain at least one number and one letter( which I had) and I would try again to then have it say the link was expired. I would request another link. When I would check my email not only would there be another reset password email but also an email that said I changed info on my account. I even tried to ask for help through live chat 3 different times in which the only thing they did was send me another link which repeated the same results. I finally just ordered it as though I was a guest but I know that I have rewards to use and couldn’t use them!!! So frustrating!!! Stop worry so much about what organizations you are supporting and worry more about your customer service online!

Ever since the update to the website (which caused the inoperability of the website for several weeks) there are noticeably many glitches that need to be fixed. The update resulted in my older order history to be wiped. I can’t understand why AE would think that would be okay and that customers wouldn’t notice. I can no longer look up my historical orders, which has been frustrating and all my points were lost/wiped as a result! Please bring back order histories. Also, AEAerie doesn’t retrieve my order details for ALL my orders when using AEAerie , does for some but not all (appears to retrieve on the website though). Also, I noticed the deadline on pricing for sale items for west coast customers are disregarded, really frustrating when you think you’re getting the sale price but then, bait and switch. It appears the algorithm doesn’t factor in Pacific time zone customers. Also, it would be helpful if there was an app for iPad users. Annoying that there isn’t one yet and we are in the year 2020 now. Additionally, it would be extremely helpful if there was an interface to login to Shop runner from AEAerie ! I’m a loyal AEO and AE customer but these issues and my wish list are long overdue and my patience is wearing thin. Thanks for reviewing and considering my request for updates and fixes.

Let me begin by saying that my rating has NOTHING to do with AEO, the quality, or selection of their clothes! I’ve been a customer for years and have shopped via app on countless occasions. I recently updated my app and I am less-than-thrilled with the bugs and glitches that I ran into during my last purchase. Most of the functionality was fine, but during the checkout processes, it took three tries to complete the transaction because an “item couldn’t be shipped to the country selected” (the US)- this happened twice, and then after clearing that up, I try to complete the transaction and now I’m told that one of my items is no longer available. That should have been addressed three steps ago. Okay, fine, try again, go to complete my transaction for the third time and the total jumped up $10. Turns out, it takes some time for tax to be added... This was more irritating because while I browsed products, when selecting an item of interest, an error would display telling me that no information could be found for that item. Huh? I love AEO and will continue to be a customer, but please fix AEAerie . It’s not the end of the world, but it is frustrating.

It's not very responsive, you have to wait til it's ready to tap something like your cart or it won't get it. Find myself waiting a lot in AEAerie . Also wish pressing the X in the search bar didn't exit the search bar, and you could swipe right to go back instead of reaching for the back arrow. And it would be great if you could start zooming in on a pic without having to click into it first, like in other apps where the zoom counts as the click, takes out an extra step and extra time, and makes it that much more integrative and easy to use. What really annoys me is how your favorites page refreshes every time you click on something, and then takes even more time to load back to where you were. Oh, and of course as everyone says, the inevitable crash. Overall AEAerie has some useless time-consuming qualities and renders me impatient at times, but I look forward to using it with improvements.

I am please to say that, so far, the amazing quality that you had many years ago when I shopped for me is still there in all that we have bought our teen boys so far! You have also keep up trends and classics like shorts, flannels, and jeans. Our guys like the joggers and sweatshirts (both performance and comfy cotton), thank you because that’s not easily accomplished with them! The men’s jeans are THE BEST in style and comfort and it’s easy to find the sizes they need either in store or online. They also love the chinos (khakis) too!

I gave 4 out of 5 because I would love to see something that I could “click on” that says “Please notify me when this item is back in stock”. I was shopping online because I did have time to run to the store that day, so I only purchased ONE pair of the “longer length khaki” shorts. We had 30” waist but newest, best fitting jeans are 32” ...SO I ordered a charcoal/dark gray color (he didn’t have) in 31” waist and they’re perfect fit! (Passed the 30” waist khaki shirt down to our younger son.)
NOW The “light grey” are out of stock and it’s the beginning of the season. I’m going to HOPE that you get MORE in stock and I check back in time.

I think the AE app works well. Thank you!

Sincerely,
Long time loyal customer

I love AE, but AEAerie could use some updates. First, when you go to your Favorites, click to view an item you have saved, then go back to your Favorites list—it kicks you back up at the top. This is a big UX error and it’s annoying when I’m trying to decide what to buy (it actually dissuades me because I spend a lot of time trying to find where in my Favorites list I was at). Another thing: I don’t love the notifications/messages. They usually mirror what sales are featured on the home screen so it seems repetitive and it’s annoying to have to select through the messages to get rid of notifications. As a front end designer and art director, I really notice things that dissuade me from using an app. If these things were fixed, I would give AE a 5 star!

AE is the only place I shop for jeans and shopping online is my favorite and typically the only way I do it.
AEAerie is clean and easy. I can find whatever I’m looking for quickly. The search option responds very well with any inquiry. The categories are broken down for easy shipping. Sometimes after clicking in an item to read the description and go back it takes me all the way to the beginning of my scrolling and not to where I left off and I have to scroll all the way back through just to get where I left off.
Also, sometimes it lags a bit like there are so many people using it at once it slows way down.
Other than that, I love it and I’ll continue using it to shop.

Everything about AEAerie makes it easy to shop and order things online. It works smoothly. I’m on it a lot! The one thing I wish I could do is organize my likes/favorite clothing. It’s difficult to find a certain shirt or whatever because I may have liked it a long time ago and have to scroll all the way down. It’s just hard to find and is sometimes faster to just go look. For it on the regular page. I also hate how when you’re in your likes and you press on a piece of clothing then go back it takes you all the way back to the top of the page! I also think another great thing to have is a notification when one of your likes/favorites go on sale!! I would absolutely love this. One last thing, I wish you could save the size of a likes/favorite piece of clothing. I’ll sometimes try it on it store and decide that I’ll wait till it goes on sale or order some online only clothing with it for a better deal and I don’t always remember the size I tried on! It would make it easier to save a size also. Overall great app, but I think these things could make it even better

I didn’t always used to love AEO, I actually was a huge Urban Outfitters fanatic, but their prices always had me overthink my spending habits at that store. It wasn’t until i met this guy on a cruise, who so unbelievably handsome and was great looking! I asked him where he bought his clothes because i loved his style and he said “American Eagle, baby! Why you wanna wear my shirt?” and we both laughed and i said yes. Haha. And so he gave me his shirt and i wore it over my bikini- and lets just say MOST COMFORTABLE SHIRT EVER! So after the cruise ended, i have been obsessed with American Eagle ever since! I collect all their skinny jeans, all of their “oh, baby” tee shirts, and all of their Norte Dame shirts to make my dad proud 😂😀 Definitely trust worthy and lovely brand and hardworking workers over at Christiana Mall! AEO ALL THE WAY! ❤️❤️

I absolutely love AEO and will continue to shop there for almost all of my clothing (I’m obsessed) but this latest update is just awful. My favorites were gone or completely rearranged, sometimes it won’t let me move an item from my shopping cart to my favorites, and sometimes it won’t let me favorite an item all together! AEAerie used to be amazing and I used it all the time when shopping online, which is how I shop at AEO mostly. Now AEAerie is very inconvenient and frustrating. I’m all for updates if they better AEAerie , but this latest update just seemed to make it worse. Like I said. I love AEO and this review has nothing to do with their clothing or products and all to do with how AEAerie is working.

I’ve literally been wearing American eagle jeans since I was 14 and I’m 28 now. I have a strange body type, I’m German and Italian, so I’m tall (5’7) & I’m curvy. American eagle jeans have always been the only jeans that fit me properly and fit comfortably. Especially as a teenager, by 7th grade I already wore a size 8 in women, and was much curvier and developed than 90% of the girls my age! I’ve always shopped American eagle, I love the fit of the Jeans, my only suggestion is please keep the high waisted jegging/skinny jeans! And please keep the bigger sizes in stock! Sizes 12-18 always go out of stock quickest! So please please keep those sizes in stock more frequently!!! ♥️ other than that, but other than that, I’ve been one happy loyal customer for 13 years! ♥️♥️

My personal connection to this product is that I really like their jeans and The thing that caused me to use American Eagle jeans is once I saw my friend wearing it and it looked really nice on her and I really liked the style of the jeans so I asked her where she got it from and she said American Eagle. I am credible of this product because I have had experience with it and know lots of things about it. I’ve used this product for about a few months…! I recommend this product to others because I feel like others will like different styles of jeans they have, it might not be the ones that I like but it could be. The best part of this product is that they have lots of sales so even though their pricing might be unfair or a lot of money, they have many sales. This product is amazing. I feel like many people will love it and it will make you feel amazing. Type of people that would like this product are people who are into fashion a lot or just want the best looking jeans. They will want to try this product out. The characteristics they will have are fierce, ambitious and caring. If somebody likes to do some active activities YOU CAN in these jeans they are very comfortable and stretchy. The negative about this product is that they might not have your size always and it might take long to restock it.

If I could give zero stars I would. The worst online shopping experience I’ve ever had.
The system kept glitching and messing up my billing and shipping address- therefore canceling my order. I spent 2 hours trying to call support to see if anyone could just manually place the order for me (they were Christmas presents and needed to rush order).
No one even attempted to help me and one woman even demanded to know why I had a different shipping than billing address? The others just said they couldn’t do anything and put me on hold for 30 mins till the line dropped.
I have never written a review before but these people and this website were so awful I had to.

I have been wearing Hollister, Aeropostale, Express and Abercrombie most of my life. Well I was shopping with my stepson this summer and he said the way you like Hollister you’ll love American Eagle. Now the week before this Hollister had just had a $25 Jean sale and I bought 9 pairs!!! Needless to say, after I tried on a pair of American Eagle jeans I realized he was correct. Now I have seven pair of pants just sitting with tags on them because nothing compares in comfortability to American Eagle jeans. American Eagle is my new favorite store, and my hubbys too. We haven’t shopped anywhere else since, especially for jeans. Ordering online is easy and every store I’ve been in I’ve had good customer service. I am completely happy with my purchases, and with my app. The only thing I can say is for some reason we can’t save favorites, they just disappear over and over. If I could fix that it’d be perfect.

I am big fan of shopping! I also love AEO due to their very comfortable, casual yet stylish clothing. However I’m not a fan of crowded malls, and stressful parking situations.
Since AEO is my first stop for anything trending, as well as jeggings, leggings, and wardrobe basics, AEAerie allows for convenient and easy to navigate online browsing including hard to find items that are sold out in stores. Some other great customer centered features are the rewards coupons that allow you the ease of applying them upon checkout. I also love the no fuss returns process. The AEO smartphone animated stickers are also super cute. Nowadays, it’s just more efficient and smart to shop online first before physically going to a store. Online shopping apps at our favorite stores allow us to see what’s in stock, reserve items, and find deals online we wouldn’t normally find in stores. AEAerie has all the things I love about shopping! (Except when something I really like is out of stock!! :-()

I have never had any problems with AEAerie and I absolutely love it and I buy stuff alllll the time, but I am quite frustrated with it right now. It has not let me sign in for WEEKS now. I’ve emailed customer service and no response. I can’t look at my saved, my cart, or my points. I’ve re-downloaded AEAerie and even tried going on through my computer and still nothing. I gave up and just started putting things in my cart in AEAerie (still not signed in) and I put at least 200 bucks worth of stuff in my cart and the icon says I have items in my cart, but when I open it tells me it’s empty and won’t let me see anything. It also won’t let me check out at all, signed in or not! AE is my absolute favorite brand and I’d like to keep it that way, but this is beyond frustrating. I understand that apps have bugs and problems happen but it’s been weeks and I have look online and there are other complaints like mine and AE has not publicly said anything or responded to me.

I love AEAerie ! You can find more stuff and higher sizes in everything, Jeans, shirts, shorts. then you have more in clearance section that you wouldn’t find in Store like accessories. AEAerie is easy to use, you can add to bag or put in favorites to save later. The size charts are easy to use, as long as you’ve bought or wore AE before. If not you will prob def get wrong size. Cause I wore a 10-12 in jeans but in AE I was in a 6. And this was before the new flex stuff came out. But when it comes to bras & undies they are true to the size chart. AEAerie u can choose to save your info if you have an account so if I’m signed in (even with my finger print) when I place a order I hit order button, put any promotional codes I have (if any) then hit submit & your done. Only issue I have is I wish you could use more than one card to pay. Like if u only had so much $ on one card & some on other & u wanted to use both to pay for it, like split the payment. You can use your card & a gift card like that but not a different reg credit card.

I love how AEAerie lets me instantly access my AEO reward points and by having my favorites all picked out on AEAerie , whenever I enter an AEO or aerie store, I don’t feel as overwhelmed as I used to be because I already have ideas of what I want and I know the sales/deals. WITH THAT BEING SAID THOUGH, I have 1 pet peeve about AEAerie: when I’m on the favorites tab, after scrolling down that page and then tapping on a specific item that I’ve favorited, and then returning to the favorites page in general, rather than going back to where I left off scrolling, it goes back to the top of the favorites page everytime. It gets super annoying after a while, especially when you’re deep down in you’re favorites page looking at old items you favorited a long time ago.

They told me after I went to checkout that some stuff wasn’t available or wouldn’t ship to the US, and for the items that wouldn’t ship to the US they weren’t specific on what until I kept scrolling and looking then I found what wouldn’t ship. Confused? Me too.

Definitely needs some work done and needs to not let you put something in your cart if the item is not available, It’s false hope. Also, after I reset my password for my account I had to redo everything because if I didn’t it would say “Error” .

Other than that (took me over an hour to figure out all three issues) I still ordered my things and was finally able to give them my money.

Amongst the worst apps out there!! Can’t even get past selecting language and country!! wth are AE thinking!! You divert people to your app with the promise of a discount and end up losing a customer!!