Are you having issues? Select the issue you are having below and provide feedback to Fios TV.
- Freezes while watching
- Tells user they lost connection to box or box is off
- Stops when trying to fast forward
- Scrolling up to the top in listing is not possible
- Picture quality is horrible
Ever since the app was updated about a year ago, I am unable to watch TV on my Fios TV mobile app. It tries to load and then error comes on. All subsequent updates have not fixed the problem.
Delete new app download older version
Unable to verify my subscription error. I have been streaming these channels for over 2 years working from home. Now it says it cannot verify my subscription. I have uninstalled and reinstalled the app and I have submitted a ticket and received no response.
I downloaded the newest version of the Verizon Fios TV Mobile app. Now, I can’t open the app on my iphone.
Mobile app freezes all the time on my kindle fire. I can watch any other streaming service and not have his issue. I put in a ticket moths ago and never received a response about it.
My device - iPhone- has been unregistered & I can’t get the app to work. Should I just delete the app & reinstall? HELP. 😕
Complete guide to troubleshoot Fios TV app on iOS and Android devices. Solve all Fios TV app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Verizon Services Corporation, developers of Fios TV.
Full channel access and DVR streaming require Fios Multi-Room DVR Enhanced or Premium Service. Max. combined 4 simultaneous Live TV and/or DVR streams per media server. Verizon Wireless Data-Free Streaming (not available in California): Req. postpay 4G LTE service. Download FiosTV and start streaming instantly on your mobile device, with a Fios TV subscription. *The Fios TV Mobile app is included with the Fios TV subscription. Req. compatible device and Fios® TV. Verizon Fios TV Mobile lets you watch TV from virtually anywhere with a Fios TV subscription. - Search for your favorite entertainment easily. downloads, bookmarks and more. Early access to Fios TV Mobile app begins with activation & ends upon installation or in 14 days, whichever comes first. Non-streaming activity and app diagnostics (e. g. , app downloads, starting/restarting FiosTV , going off airplane mode and transitioning from Wi-Fi to 4G LTE) will incur data charges. Please note: FiosTV features Nielsen’s proprietary measurement software which contributes to market research, like Nielsen’s TV Ratings. For Verizon Unlimited customers, app data usage will be counted, not billed. Content restrictions may apply. Fios Internet req’d for in-home use. Customer (data-free offer not available in California). Remote control functionality requires use of Fios® router & HD set-top box. Please see for more information.