Verizon My Fios Software

I called a few months ago Complained about my rate A young man assisted me Listened to my angst and Lowered my bill! I have no employment and I am a senior on A low income Social Security. I was so thrilled to get his Understanding and empathy that I will tell everyone of the kindness of Fios/ Verizon. I know you can trace who it was and commend him for making me a happier customer. I was going to go back to Optimum to get lower rate but the fees to change up are awful. I always can use a lower rate and if you can Help seniors it would still be appreciated. I also that day had a tech glitch with my remote control and changing to my Roku box from cable stations. . The tech that assisted me was kind and patient and he walked me thru it and it was a successful Process. I can now change to my Roku without having to get up and do it manually. The problem arose after my tv died, the tv that the home tech who installed fios hooked up, then the new less smart tv that I must use now, did not link up automatically with the remote. Problem has been solved by kind courteous rep. There was a survey sent I entered it late and it was vague. So, overall I had a positive experience with Both phone reps and I am quite satisfied. I would always welcome an even lower bill. But service is good and fast! No more buffering and loading!!! Thank you very much! Joan Giangola.

I rely on this app for WiFi parental controls, but for the past day I cannot log in. So I try to go to the website and block devices from there but it says I must use the app for Home Network Protection. I would if the app worked!! I have uninstalled several times, and I still just get the loading screen. The app was fine when it worked. Might have to go ahead and pay for a different service that gives me control over WiFi that was promised with this app. But I really didn’t want to do that, since I’m already paying for Fios. Updated: I am so impressed - I emailed the apple-app email address, they got back to me personally AND fixed my issue all within a few hours. Very pleased and so happy I don’t have to find another solution for parental controls on WiFi. They didn’t even ask me to review, I just felt the need.

My order started out rough to say the least. The end date in old apartment did not coincide with start date in new apartment, even though I requested that it did. I requested that there not be any down time. instead of the sales clerk telling me it wasn’t possible for the date I requested. She booked a date outside of my lease end date to start service on 8/31. I gave Verizon a 5 star rating because folks like Doreene, Steve and Derrick worked tirelessly to ensure that my service was restored on 9/1. I didn’t get the name of the initial person I dealt with but I wished she would have explained the truth to me upfront so I wouldn’t have had the delivery expectation sooner than what it ended up.