Verizon My Fios Reviews

by Berrywater

I don’t understand how Verizon can’t bother making an app that works. This one crashes constantly and most of the time you were not able to get to the customer service e chat function, and if you are it will randomly restart and shut you out of the help chat. Right now my technician is an hour late and the only way to reschedule them is to use VerizonMyFios , but VerizonMyFios freezes before you get to any option to reschedule or cancel or see where they are. I have multiple messages that have come in while I have been waiting for my installation, but again, VerizonMyFios crashes and won’t let me open any of these messages. And all this while using the latest update. If they are trying to get you to use VerizonMyFios for customer convenience (and most likely to save money on customer support staff), they need to make an app that actually functions.

by Dankstorm

I have never been so disappointed by just about any company that I have ever done business with. I have had nothing but problems with Verizon Fios and they do not care. All they want is your money and then more of it. I will be canceling my service early. The functionality of their service is not good. Their customer service is not good. Their price is not good. Also I warn you not to be duped into believing any special offers that they give to new customers as you WILL NOT receive them! I have spent countless hours on the phone with them during the past year and have wasted all of that time. I cannot get that time back. I cannot get my tv to work right. I cannot get real answers and help. I cannot receive the promotion promised when I signed up and I cannot get out of my contract without paying for it. Well so far the money spent to get out of the contract will be the best money spent throughout this entire process. If you are looking for a cable service provider I urge you to look somewhere else. You will be disappointed with Verizon Fios.

by Sky - D

Already tried to move internet service three times. The first time I was told no new equipment was needed and no tech needed to come back out - I also could not have new location started until a week later. I contacted customer service again and the second agent said no new equipment needed but a tech needed to come out - but that tech could be there the next day (not a week later). All things seemed ok until I got an email saying new service was starting at my old address but same day. I contacted Verizon Again via chat, and was asked questions that seemed unrelated to what previous agent said. Upon being transferred to technical support and not customer service (which is odd I am calling about a service that hasn’t started yet), and app crashed. Everything on VerizonMyFios but the support option works. I’m starting to decide if being with Verizon is worth it.

by Peaceguy

VerizonMyFios will open, I choose my channel, the channel opens up, I start watching/listening - then - the AUDIO goes out. To rectify, I have to close VerizonMyFios completely & re-open it.

Then - a lot of times while I’m walking around, it will just log out - and I have to log back in - forcing me to have to open up my LastPass app, search for Verizon, copy my password, go back to VerizonMyFios, and enter my password... Then of course I have to re-open the channel I was watching. All a big PITA.

3rd complaint: watching my recorded shows in VerizonMyFios while out & about - even in a stationary spot - is ‘iffy’. It will clock and/or buffer. So I have to get out of VerizonMyFios completely again and go back in. Then it of course goes back to where I STARTED watching - rather than where it was when it decided to start buffering and crash. So then I have to scroll to where I think I was - and scrolling is not a joyful experience... once you stop, it of course has to buffer, so I have to wait some more... until it finally decides to start playing. Then of course, it’s the wrong place, so - I have to decide whether I want to go through all that trouble again of trying to scroll, - or just bend over and take what’s been given me... All in all - generally not a pleasant experience when using VerizonMyFios.

Needs some better engineering, thought, more development, and perhaps better QA testers...

by Bimpta

I rarely rate an app and rarer still to write a review, but I feel compelled to do so in this case to document my concern over the quality Verizon’s app and its customer service overall. I’ve tried to use VerizonMyFios ’s chat function on five occasions and I’ve spent approximately 5-7 hours seeing the same robotic recitation of instructions to fix my issues, and which ultimately remain unresolved or takes weeks to fix. When I click schedule an appointment, it prompts me to put in a phone number and the issues I’m experiencing, but when I click confirm, it goes to a blank page. Moreover, VerizonMyFios fails to display any phone numbers to call and no real way to resolve issues quickly and efficiently. It seems clear that Verizon is intentionally avoiding their customer service responsibilities. I can understand a one-off situation, but the fact that this has been repeated over months demonstrates that this failure is systemic and perhaps a testament to the company’s core values.

by Lofeteire

I was forced to update to this new version with Home Network Protection. The parental control schedule setting within Home Network Protection is terrible. Once you finish setting up all the schedules for each profile/device, you are not allowed to make any changes. For example, if you want to change the start/end times, say by 15 minutes you basically need to delete that entry and create a new one entirely from scratch. This is extremely time consuming and annoying for parents as we try to manage kids online use. Flexibility is key for a feature like this, as we all know given the level of negotiations always involved around device access. This, in addition to the extremely frequent error of router not available, etc. Plus the super annoying question about notifications that is re-asked every time VerizonMyFios is used. Verizon, we have little option other than use your app, so please fix this asap!

by Kvree

I was using the VerizonMyFios to help manage the bandwidth in the house during Covid. I have scheduled the upgrade already tried but could not because they stop installation.

So I block a few devices mostly the kids from time is Xbox, Freeing up the internet for me to work. A few days ago I did it again, like I had done for a month. Now VerizonMyFios crashes when opening it over and over again. I am unable to get in even after reloading VerizonMyFios , trying other phone, tried the pc but it say use VerizonMyFios , tried the router say use VerizonMyFios , call tech support they say use VerizonMyFios and we have no other way to reset things. Unable to use VerizonMyFios because it crashes.

I would say think twice before blocking device because if you use VerizonMyFios and it doesn’t let you in you locked out the devices. I have read about this happing to others on line to late. Still awaiting with no fix on how to get devices back on

by Bdemeryg

Don’t end up like me. I’ve tried to use VerizonMyFios multiple times to try to help fix connection issues. I was told to use VerizonMyFios to help troubleshoot my issues instead of calling in. It is is probably more irritating than actually calling in. The prompt has you select your issue and it will check the connection in 1-3 min. After 15 minutes of it saying it was trying to connect with no status update, I tried again. After the 3rd time and 45 minutes later a prompt came up telling me it can not connect to my service and to continue for more steps. I press next and all it does is lead me back to the beginning to restart the process!im pretty sure VerizonMyFios never even tries to connect because I’ve used it when my connections working perfectly fine and it responds the exact same. I’m pretty sure this is a facade set up by Verizon to make people feel like something is happening when it is really just a loading screen designed to just go from 0-100% on repeat. Don’t even waste your time!

by Not Ok Computer

all I want to do is pay my bill! Verizon cannot tell the difference between wireless and/ or in-home services. I spent almost 2 hours on the phone today, but if one calls on the friends and family plan which happens to be a Verizon plan than the computer recognizes only the wireless plan. I need to change my billing method, which one would think would be easy but a oh no, it’s not easy. Two hours of my life wasted. All I want to do is pay my bill Verizon. Why do you make everything such a nightmare? I’m trying to give you my auto pay and update it because my card got stolen but you won’t let me do it. How infuriating. What a lazily written app. my neck hurts from bending down over my iPad all day trying to fix this. They promised to call me in the morning but somehow I doubt that’s going to happen. I have not been able to log into my My Fios website in years. What is your major malfunction? You are $1 billion company and you can’t even figure this simple thing out? I can’t wait to get rid of you when my contract is up.

by Kpc905

Complete honesty this is actually a no star review for the Fios app. Personally I have had little to no problems with the service of Fios to my home TV or internet both work fine. But the mobile app for Fios is another story, for months now I have been thinking about changing my plan due to the fact I’m just not watching TV much anymore so I want to explore the options of going to just internet but when I try to check my plan on VerizonMyFios it can’t show me my plan and I get an error message. So I know what I pay so I’ll just price compare the plans well I go into the shop plans option again error message and can not complete the task so VerizonMyFios is useless except for looking up my bill and guess what I know what that is. If you call the company again good luck with that on hold for an hour at least maybe it is cause your app doesn’t work. And before you respond with the thank you for your feedback we will look into fixing the problem immediately. As stated before I have had this problem for months when I called the line for my issue I was having with billing I also made sure they knew about this issue and they said that same line multiple times. Just fix it I don’t care that you say you appreciate my feedback show it by fixing the problem you have had for months on VerizonMyFios for Fios thanks

by Ghdyobfy

Fios used to be great and I have been a customer with them for over 12 years! However lately the customer service has been terrible the bills are outrageously high and i am stuck in a contract that is most definitely one of the worst Ive ever heard of!! I have mildly ok internet and TV with NO premium channels or anything special and my bill last month was almost $380!!! When I called about this i was told they made an error and charged me for a set up fee i was never supposed to have been charged for! Silly me i thought they would then correct this problem, but instead they turned off my cable after i was 5 days late and then had the nerve to charge me not only the $50 they were supposed to take off but an additional $50 due to the 2 minutes my cable was interrupted ( that was the 2nd time they did it in 2 months)!!! I want OUT of this awful contract NOW so i can actually go to a company that works with and is polite to their customers, especially ones that have been loyal for 12 years!!! I wish i had canceled the service when i had the chance!!

by Dmarie215265

I had a different internet provider and decided to switch to Verizon Fios for the faster internet and for the promotion they had for new customers who would receive a $100 rewards gift card after 60 days. To make a long story short after a hassle to register the rewards card I was able to register it and was told I would receive in two weeks (I even took a screen shot). Its been more than two weeks (and 60 days) and still have not receive it. I decided to check the status and now it says that its been cancelled due to my eligibility. I don't understand what’s happening. When calling customer service I never get through and talk to someone about this. But Im always left waiting for so long and I never get a call back. I am very disappointed and this was all a tactic to get new customer. I was counting on that rewards card for extra income. I would not recommend Verizon to anyone.

by Pcraig

Don’t bother using VerizonMyFios for support! I tried using VerizonMyFios to troubleshoot an Internet issue and while answering the questions, VerizonMyFios got caught in an endless loop of asking the same series of questions over and over. After calling by phone to resolve the issue, I asked to report an issue with app. No one had a clue who to contact or how report it...
Tonight , I was having an issue with channels freezing and “digitizing.” Hoping to have a better experience troubleshooting video, I tried using VerizonMyFios again. VerizonMyFios immediately went to work without asking any questions about the type of issue or affected channels. That, I’m fine with if it could detect the problem and fix it. VerizonMyFios indicated it was testing the line and displayed “0% Complete.” I noticed my set-top box rebooted and shortly afterwards, the Internet connection was interrupted. It had been more than an hour, I kept tapping on my phone to keep my phone from “going to sleep” and VerizonMyFios still displayed “0% Complete”... App deleted. Horrible experiences using it. Obviously not tested well.

by C. Marie 052691

Anytime I go to check my plan or pay my bill, VerizonMyFios always 1) crashes and force closes or 2) displays the same error: “we are experiencing technical difficulties at this time, try again later”. At first, I thought it was due to my plan getting messed up and a billing error... and then I thought it was a tech glitch. My account is up to date. I deleted and reinstalled VerizonMyFios . I’m using the correct log in. I used to be able to view my plan and change/view my password for different profiles (I use a private network for me and my house runs off the public and faster connection). Due to this tech glitch or whatever it is, I can’t manage my network on VerizonMyFios OR the website :( I’m really bummed that I contractually pay lots of money to such a refutable company, and that VerizonMyFios causes me so much inconvenience. I’d have left but it’s cheaper to stay rather than break contract so I guess I’ll just be given horrible app and website service versus shopping at a competitor. Disappointed. I had to even leave the feedback on the Apple App Store because feedback on the website/app won’t submit. Ironic.

by Franvlantis

It is awful! Unreliable, unfriendly , interface is confusing , identifying devices hooked up are confusing , get locked out often and have-to reset user name and Pw every 5 th time using VerizonMyFios . Setting up device hours to limit WiFi use for my kids devices is unfriendly and tedious using the clock, identify the days of the week and noting that they have been selected or not are confusing , the Saturday and the Sunday were messed up so the settings to limit the WiFi were wrong when programmed. VerizonMyFios DOESNT WORK, doesn’t load, and often has errors. I have been using it for a few years and I actually hate using it. I just suffer through all the shut downs, restarts and new password settings so that I can manage my kids WiFi use. Please make it easier and asks moms for input n how to build VerizonMyFios !! I bet you’ll have the best working APP if you get our input and make the changes!

by Sam098761235

I have an iPhone 7 with iOS 14.1. The most recent update. Since I downloaded iOS 14, the My Fios app had not worked. It would open, the three dots would blink, and then VerizonMyFios would abruptly close. I tried all usual troubleshooting, including restarting VerizonMyFios , rebooting my phone, deleting and reinstalling VerizonMyFios (which would allow me to agree to the terms of service and set biometrics before crashing), resetting the network connections and checking the privacy settings. All to no avail. I called customer support and they could not help. I then finally tried “Reset All Settings,” and VerizonMyFios finally worked again. I started reapplying all my previous settings one by one, checking VerizonMyFios after each reapplication and finally discovered the setting that disabled the My Fios App. It was “Settings - Display & Brightness - (Display View) Zoom”. To verify, I toggled back and forth between “Standard” and “Zoom”. Every time I toggled Zoom, VerizonMyFios would crash. Hope this helps and that you can fix the bug.

by Jtrain1224

Verizon loves taking peoples’ money. So I was surprised when their usual online sign in to take my money would not work on any platform. I even went into the stores, demanding they take my money. They refused and told me to instead drive like 40 mins away to a sketchy mall to see if they would take my money instead. I said nay to this. Instead, I called up Verizon to see if they could take my money over the phone. They said “NO SIR” and instead, get this, TOLD ME TO WRITE A CHECK AND MAIL IT TO VERIZON!! ARE YOU FREAKING KIDDING ME?!

So there I was, alone, wondering how I could get Verizon to take more of my hard-earned money than their service is worth. Then I stumbled upon VerizonMyFios. It took my money. Thanks Fios app!

by Mohamedmusa96

I love Verizon they don’t have hidden fees and bills fluctuate like Comcast I had Comcast for three months and their bills keep going up for no reason the first bill I paid was 62 and the second 62 and their third bill they billed me 79 dollars and I had no idea why the bill increased like that and they sent me Comcast tv and they charged me for it even though I didn’t ask for it over all my experience with Comcast was very terrible but with Verizon is drastically the opposite of that; what I love about them is they don’t have any hidden fees what you see is what you pay and they didn’t charge me for equipment and installation and they dig under my house to do the installation in another day than the day of the installation and they didn’t charge me for it over all I’m content with the services of Verizon I know I posted a week or two ago I VerizonMyFios didn’t work but it was my own illiteracy I didn’t know how to work VerizonMyFios and I called customer service and they said I order for VerizonMyFios to work I need to logout and log back in in the previous massage I said VerizonMyFios doesn’t show bills details but thanks to Cady customer service now it works I’m never leaving Verizon

by JudyM25

I rely on VerizonMyFios for WiFi parental controls, but for the past day I cannot log in. So I try to go to the website and block devices from there but it says I must use VerizonMyFios for Home Network Protection. I would if VerizonMyFios worked!! I have uninstalled several times, and I still just get the loading screen. VerizonMyFios was fine when it worked. Might have to go ahead and pay for a different service that gives me control over WiFi that was promised with VerizonMyFios. But I really didn’t want to do that, since I’m already paying for Fios.
Updated: I am so impressed - I emailed the apple-app email address, they got back to me personally AND fixed my issue all within a few hours. Very pleased and so happy I don’t have to find another solution for parental controls on WiFi. They didn’t even ask me to review, I just felt the need.

by Joneyerrrrrr

I called a few months ago
Complained about my rate
A young man assisted me
Listened to my angst and
Lowered my bill!
I have no employment and I am a senior on
A low income Social Security.
I was so thrilled to get his
Understanding and empathy that I will tell everyone of the kindness of Fios/ Verizon.

I know you can trace who it was and commend him for making me a happier customer. I was going to go back to Optimum to get lower rate but the fees to change up are awful.
I always can use a lower rate and if you can
Help seniors it would still be appreciated.

I also that day had a tech glitch with my remote control and changing to my Roku box from cable stations. . The tech that assisted me was kind and patient and he walked me thru it and it was a successful Process. I can now change to my Roku without having to get up and do it manually.

The problem arose after my tv died, the tv that the home tech who installed fios hooked up,
then the new less smart tv that I must use now,
did not link up automatically with the remote.

Problem has been solved by kind courteous rep.
There was a survey sent I entered it late and it was vague.

So, overall I had a positive experience with
Both phone reps and I am quite satisfied.
I would always welcome an even lower bill.

But service is good and fast! No more buffering and loading!!!

Thank you very much!
Joan Giangola.

by Rajeshghotekar

Fios Customer support misleading me since my past 5 attempts to reach them. They didn’t took my request to disconnect the fios services on 19july instead told me they will contact me later but never called back. On my move date 30 July fios didn’t disconnect & charged me for the full month of service. Where as fios I only used for 5 days. I had to call again on 1st Aug to place a disconnect service request & fios doesn’t provide service at my new address but they charged me for the complete Aug month. I used fios for past 2 years still they are behaving like that very bad customer support. I have the chat evidences of fios support where they mislead me by saying they took my request to revert the money also gave me the reference number of the same; but later when I tried to reach them back with same reference # they said there is no such request.

by Wilson-PickIt

Wait time way in excess of 1 hour last two occasions, after automated message said wait time would be 17 and 22 minutes. The only reason mine wait time was that low was bc I finally gave up! I now realize the only hope I had to get answers from FiOS to these nagging tech issues would have been RIGHT WHEN I SIGNED UP, when they were actually concerned I was going to stay and start paying.
Now, we deal with annoying gaps in streamed music play, from all of our devices (doesn't sound like a device problem to me). And we blindly set about relocating our FiOS router, for best reception in a wood frame house (cmon, the gain in download speed and general connectivity was supposed to be MINDBLOWING!). We're not talking steel frame or thick stone blocking our signal.
My suggestion, do even more research than we did up front before you make a move. Good luck!

by App Rater 14

Last version was pretty good, easy, straightforward user experience. The update makes it much harder to use, more swipes needed to complete the same tasks as before, second landing screen, multiple places to select record. Looks like the same dis-improvements to the Fios menus on the STB have been transferred to VerizonMyFios . The developer should be tarred and feathered for making customers unhappy. One star for making it worse than before.

2018–update—still too many steps to get to record a program. Now there’s a distraction, a second record button that records the next week’s program. Gee thanks—now I missed this week’s episode. (I’m trying to not get into the problems with the service itself here). When is Verizon going to wise up and serve the customer again? Maybe the new update will be better—stay tuned.

by Waddell Of Lore

So frustrating to use! My internet is out so after not being able to get a hold of anyone I log into VerizonMyFios. Alerts at the top of the screen display a cut off message about service potentially being down in my area due to weather, so I click for more information. It brings me to a troubleshooting page with the header “All Fios Services Out.” Is this a message alerting me to a local outage, or the generic header to a help section? I go through troubleshooting steps to reset my fios box anyway, and the troubleshooter encounters an error, try again later. Besides that, other links prompting me to set up a pin or set my location take me back to the splash page or back to the start of troubleshooting, leaving me very confused.
I finally got through the troubleshooter upon trying again and was prompted to schedule a tech visit, but there ARE storms in the local area so in the end I’m just left feeling ambiguous if I should just wait it out, assuming I’ll be charged for the visit if it is storm-related and they’re already working on it. if only I could read that pop-up! Ultimately, I just want to speak to someone directly and feel this was a huge waste of time. I’m glad there are some steps to follow but yeah, not worth it in the end.

by MAppetency

Nice design—clean, clear, and simple. And once you have set up a payment method—in my case it's my checking account—paying your monthly bill is supremely quick and easy. It takes me less than a minute.
It's afterward that it gets complicated—if, like me, you want a receipt. There is no way (other than a screen shot) to copy the data on the confirmation screen, including the very long confirmation number. (Why is that? No other online merchant does that.)
I do all of my shopping and bill-paying online, on my iPhone. I keep track of everything by copying and pasting receipt data into a Web Receipts book in Notebooks, and confirmation numbers and such into Banktivity. I can do that with almost everyone—except Verizon.

by NicolePISssss

My order started out rough to say the least. The end date in old apartment did not coincide with start date in new apartment, even though I requested that it did. I requested that there not be any down time. instead of the sales clerk telling me it wasn’t possible for the date I requested. She booked a date outside of my lease end date to start service on 8/31. I gave Verizon a 5 star rating because folks like Doreene, Steve and Derrick worked tirelessly to ensure that my service was restored on 9/1. I didn’t get the name of the initial person I dealt with but I wished she would have explained the truth to me upfront so I wouldn’t have had the delivery expectation sooner than what it ended up.