Contact Verizon My Fios Support

by Kpc905

Complete honesty this is actually a no star review for the Fios app. Personally I have had little to no problems with the service of Fios to my home TV or internet both work fine. But the mobile app for Fios is another story, for months now I have been thinking about changing my plan due to the fact I’m just not watching TV much anymore so I want to explore the options of going to just internet but when I try to check my plan on the app it can’t show me my plan and I get an error message. So I know what I pay so I’ll just price compare the plans well I go into the shop plans option again error message and can not complete the task so this app is useless except for looking up my bill and guess what I know what that is. If you call the company again good luck with that on hold for an hour at least maybe it is cause your app doesn’t work. And before you respond with the thank you for your feedback we will look into fixing the problem immediately. As stated before I have had this problem for months when I called the line for my issue I was having with billing I also made sure they knew about this issue and they said that same line multiple times. Just fix it I don’t care that you say you appreciate my feedback show it by fixing the problem you have had for months on the app for Fios thanks

by C. Marie 052691

Anytime I go to check my plan or pay my bill, the app always 1) crashes and force closes or 2) displays the same error: “we are experiencing technical difficulties at this time, try again later”. At first, I thought it was due to my plan getting messed up and a billing error... and then I thought it was a tech glitch. My account is up to date. I deleted and reinstalled the app. I’m using the correct log in. I used to be able to view my plan and change/view my password for different profiles (I use a private network for me and my house runs off the public and faster connection). Due to this tech glitch or whatever it is, I can’t manage my network on the app OR the website :( I’m really bummed that I contractually pay lots of money to such a refutable company, and that the app causes me so much inconvenience. I’d have left but it’s cheaper to stay rather than break contract so I guess I’ll just be given horrible app and website service versus shopping at a competitor. Disappointed. I had to even leave the feedback on the Apple App Store because feedback on the website/app won’t submit. Ironic.

by Pcraig

Don’t bother using this app for support! I tried using this app to troubleshoot an Internet issue and while answering the questions, the app got caught in an endless loop of asking the same series of questions over and over. After calling by phone to resolve the issue, I asked to report an issue with app. No one had a clue who to contact or how report it...
Tonight , I was having an issue with channels freezing and “digitizing.” Hoping to have a better experience troubleshooting video, I tried using the app again. The app immediately went to work without asking any questions about the type of issue or affected channels. That, I’m fine with if it could detect the problem and fix it. The app indicated it was testing the line and displayed “0% Complete.” I noticed my set-top box rebooted and shortly afterwards, the Internet connection was interrupted. It had been more than an hour, I kept tapping on my phone to keep my phone from “going to sleep” and the app still displayed “0% Complete”... App deleted. Horrible experiences using it. Obviously not tested well.