HP Smart Reviews

HP Smart Reviews

Published by on 2022-07-25

Print, scan, and share files by using HP Smart with your HP Printer. HP Smart
makes it easy to get started and keeps you going with features like Print
Anywhere or Mobile Fax! · Start with a hassle-free set up, then print, scan,
copy, and share files directly from your mobile device t...

User Experience Ratings

Negative experience


Positive experience

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Reviews (33)


HP Smart for Mac

The this app is a good way to access mobile uses, printer setup settings, and various other useful tools. The software seems to work well. However, the development team seems to have left out a very important function for Apple Mac users that used to be in the old “the app Utility” application before “this app” came around. The printers have a “scan to computer” function where you stand at the printer and load files and press the printers touch screen button to scan the loaded pages directly to a computer. This function can only be turned on to recognize a Mac computer to scan to by turning on the tool under the “the app Utility” scan settings on the computer itself and not through the printers webpage settings. Now that the app Utility is no more and we only have this app this scan to computer setting is missing. There is no longer a way to scan straight from the printer to a Mac. Instead now you have to load the items to scan at the printer and then walk back to the Mac to press the scan button on the this app app and then go back and forth to the printer again to retrieve the hard copy pages. Additionally, I assume an update to the software would be in the works to better support the apple silicon devices. The current version has to run in Rosetta.


Sleek but Awful

I logged in, which all on its own was not the best because multiple times it gave me an error message that was the equivalent of “something went wrong” without any explanation, after struggling with HP Smart for 20min it finally connected at which point the instructions, which are repetitive and clear as mud, were to close the printer door which I did admittedly closed the wrong door and struggled for another 5 minutes. Finally, after going through all that the printer printed the first side of my sheet fine and then proceeded to print some sort of the app tester page on the other side (it held no information by the way) so I reprinted that sheet and moved on to the next which printed the first side fine but for the back side IT PRINTED IN TINY FONT I never figured out why, never changed the settings, never moved anything but the sheets and this happened twice then it printed the sheet right but was missing parts at the bottom so I tried again and yet again it printed in tiny font and then I ended up using 2 sheets of paper which for what ever reason worked and finally finished it up after and hour of struggle (this process started at 9:40 and ended at 11:10). I’ve struggled before with other the app stuff and the customer service are awful and I will NEVER be buying from these people again.


Phone and printer combo is amazing

I just want to say that I think all these apps and new features on these printers are just amazing and I think it makes it easy for people like myself who uses my phone more than I use my laptop I have this really cheap laptop that is very slow and I’m kind of likeWhy should I buy an expensive laptop that I’m barely going to use because I have a printer that I barely use and I go through printers yearly no matter how expensive they are because I would have them sit there and the ink dry out and damage the printer so I only use my printer once or twice a yearSo instead of me rushing to the store to spend money for a decent working laptop I use my phone and print from my phone scan from my phone I mean my head just exploded because I was so excited I was able to scan a document that I need to really quickly and email it right away from my phone and I just think that was just amazing and I’m so happy thank you , thank you keep these new features coming


Set up challenging.

After persevering, seems fantastic!! Need phone help when directions and apps are coming at you from all directions, some scan-a-codes provide nothing ( out of date?? Or just not functioning well during covid? ). Since Tango X printer was on Apple and ordered thru them, I expected grtr ease of setup because Apple has been very good at insisting on that in past, just by nature of Apple carrying product when not an Apple product. Idea of automatically paying monthly for a printer plan and having ink arrive when I’ll be needing it is fantastic. I have no computer just phone and ipad, but so far so good. Why do we even need computers anymore for home use where we don’t do significant qty of printing—I’ll happily go to print/shop store if needed for great quantities. BUT set up definitely needs availability of someone to talk to when difficulty occurs, in part because at some point in my way past I had been the app printer registered owner, also, the app says go them to get app, I went directly to Apple for dwnload before realizing the app’s recommendation, so i was already off course to begin with!


Troubles with scanning

When I start a scan job that is supposed to scan several pages, process them, and then upload them to Dropbox the job never finishes. It just spins on “Processing page x”, where x is the last page. Just keeps spinning. Never quits. I just have to force-kill HP Smart . I’ve had to disable the final upload step and do it manually. It had previously been a really efficient way to process a bunch of multi-page scans. Today the printer/scanner had a real fit. It kept “processing” even after I force-killed it. I’d restart it, still “processing”. It finally lost network connectivity. I tried to get to the web interface to cycle power but the pages took forever to load and then wouldn’t execute correctly. Finally all connectivity disappeared, and the front screen went blank. After several tries I finally was able to get it to shut down. Started it up and tried scanning with manual processing and what I did worked fine. Seems like a race/memory leak or something. Is anyone else now having problems? I just upgraded to iPadOS 14.0.0. Five stars if it would work correctly again.


21st Century App

I used to work in Information Technology back in the 20th century. I used to build exchange and NT servers for IBM when the internet for most was obtained by a screeching modem call. Oh how times have changed!! I love HP Smart I might just do a scene from “Office Space” on my old laptop because I might not need it anymore! I can batch scan a document from my iPhone. The document to be scanned I put in the document feed tray on my printer. The document feed tray scanned it and then I edited the scan all on my phone. I then had multiple file types to choose. I saved it as a pdf which took hardly any space and I saved to a location of my choice. You pay a bit more for the app printers but “Brother;-)” it works so much better than my last multi-function printer(MFC) which was a lot less than this model. This scan to phone is new because I was using the scan to email which was a bit hit or miss. This scan to app is 100 times better way to go the app, I am liking the 21 century app! Bravo Zulu to you!


My beautiful, useful and user friendly all in all printer

This is the best, most user friendly printing experience I’ve ever had! I love this little machine. Everything is so simplistic. I never have to worry about ink, it actually tells my suppliers when it’s running low and they just send the ink to me in the mail! I love my beautiful, useful, user friendly all in all printer! I’ve done it all with this one machine! I have faxed, scanned, copied, printed, stored documents, edited and uploaded them to others all on this all and all printer. I’m not very computer literate but it easily syncs with my phone and laptop. I have gained so much confidence in my office skills, I now want to further my educational experience! Everything is online, now I feel that I can very successfully complete all of my goals! Thanks so much! Oh yes, last but not least the price is so reasonable. It will pay for itself within the first month! -especially if you like to print your own photos!


Could not have been easier setting up my new ENVY Inspire

This was, hands down, one of the easiest set-up processes I’ve ever encountered. Just follow the cues, let it do its thing, and voilà, this new printer connected itself to my secure Wifi, it visually guides you for everything, it senses if you’ve maybe skipped ahead (or forgot to remove a piece of packing material). Mine came with six free months of the app+ which is definitely worth trying. I’m eager to see if it truly does anticipate when I’ll need fresh ink so that I don’t run out. I also have no issue with using the app’s own ink for the life of the printer. My last printer, a workhorse the app Officejet, lasted for many years… until I cheaped out one day and put in generic ink. That was the beginning of the end for that printer. I don’t usually write long reviews like this but this new printer, it’s software, and the promise of years of trouble-free printing, really has me feeling like I made the right decision sticking with the app. Highly recommend.


HP Printing Review

HP Smart is amazing! Here there are 5 people in my house, and only 1 working computer! As my sister is working on her Spanish project, I have to work on Science Fair, and my brother working on his Heritage project, we’re all fighting for the computer. I need to print out my graphs and photos and data tables, and HP Smart makes it easy for my to do that. HP Smart is very accessible and has many features provided. I will definitely be using HP Smart 24/7! I think HP Smart is only for the app printers (because of HP Smart title), but I don’t think it has to be a color printer. My printer is a color printer so I’m not very sure, but if you have a the app printer, I 100% advise you to get HP Smart! HP Smart is free and you don’t have to pay anything to extra features. I love HP Smart and I’ve LITERALLY had it for not even 5 minutes. I got to resize my photo and in one button press print! HP Smart is phenomenal and it is extremely helpful for those with a single computer and struggles around their home.



I’ve had major issues printing from my iPhone to my the app network printer because it chops off the bottom in the top of images when I print them from my phone and I can’t choose the size or change hardly any parameters, so I’ve stayed frustrated trying to use the print-from-phone feature.. So I downloaded HP Smart in hopes that it would work, and it does! I printed the whole image and the quality is great! But WHY am I limited to printing five? I needed to print 15 copies so I had to do it three times, and it says “stay on the screen until your print job is submitted” but it stays on that screen the whole time. Also, the verify you’re a human was really annoying. And I had to do it three times. Why do I have to set up an account to use your app to print my own printer it’s made by your company? It’s a little weird. Maybe this is not an the app app. I don’t know . I was able to print my image the way I needed to print it so I will continue to use this, but it’s not quite as seamless or user-friendly as I had hoped. But still better than nothing!


How do I change wifi connection?

Recently got a new modem, which means new network name (SSID). Wow, I didn’t know how many devices I have now that would be impacted by that. Made the change in the vacuum cleaner, it was straightforward. Even the sprinkler controller could do this without a hassle. And the the app printer app? Has never heard of this situation. Looked it up online, LOTS of hits (in other words, lots of people with the same problem), a few suggestions for hacks to erase the settings and start over as if it’s a new printer, none of which worked for me. The initial setup was clunky, support for making changes after setup is non-existent, I’m basically just going to end up doing any future configuration through the printer’s four-inch touch screen, and HP Smart seems mainly designed to encourage me to use up my toner cartridges so I have to buy more. Why am I giving it two stars instead of one? Well, the original setup was… easy-ish. Not as easy as other similar apps I’ve used, but reasonably straightforward. I’ve loved the app printers for forever, but when it comes to the wi-if connection, they REALLY need to up their game.


I’m only writing a review because they keep asking me to write a review so I’ll be honest

I’m not one to write reviews because I don’t care enough but since HP Smart wanted me to write a review so bad here you go. HP Smart/printer is terrible. Every time, not once not twice, EVERY TIME I try to print something with HP Smart it can’t find my printer. Every single time I have to reset the connection on the printer or restart HP Smart on my phone because for some odd reason HP Smart can’t find the flipping printer ever. If this only would happen occasionally that would be a different story but no this happens every time. It’s my grandparents printer so every time they need something printed I need to do it because there’s no way they could figure it out. HP Smart is supposed to be easy, which it is, only if it could actually find the printer the first time. They need to update HP Smart so that it works with the printer most of the times (note I didn’t say always just most of the times please) instead of me having to screw with this printer every time they need something printed. Hint: I only said the word screw because I’m sure Apple wouldn’t like the f word. Do better developers!!


I am back HP!

I thought the app had abandoned its LOYAL customers when it discontinued the HPeprint application. While shopping today, I met an the app Rep who explained that I could continue to remote print using this new App! I can't tell you how relieved I was to learn how easy it was to setup remote printing again. I had set up a printer at grandma's house. She does not have a local computer to serve as a print server. I thought I had lost the ability to send her photos of her grandchild. This is a really big deal for so many the app customers. While the functionality is not identical, people who place printers on remote networks can with little effort continue to remotely print HURRAY!! For customers who swore to never purchase another the app product, you like I can feel better about the app. As for the app, always do your best to continue to support legacy products you have sold to your loyal customers. We buy printers for many decades. Thank you from the bottom (ventricles) of my heart. Matthew


Terrible app

HP Smart DOES NOT WORK, nor it is required in order to use the app wireless printer. I finally figured it out. I was trying to set up my new the app printer and followed instructions that came with it. Second step was to download HP Smart than everything else would be set up from HP Smart . After connecting my printer to my WiFi next step would be to set up printer in HP Smart . It would not work. It kept popping a window saying No network connection, try again. EVERY SINGLE TIME. I finally contacted customer support, which halos was useless. They wouldn’t know what the problem was either and couldn’t help me. Finally after a couple of hours of frustration and almost decided to return the printer I decided to just try printing something from my phone. iPhone had an option to print from every photo, document and everything. I started printing everything from my phone, pictures, emails etc just to make sure it works and it did!!!! I don’t need to use this useless app at all. As long as my phone and printer connected to the same WiFi, it prints just fine. I deleted this “smart” app. Can’t believe I was blaming my printer!!!


Usb printing is a joke

For some ridiculous reason usb printing is now 100 times harder to use then wireless, literally doesn’t make any sense. Attempted to setup a m29w on Mac, I installed the app easy, which actually recognizes the printer through usb which is great! But the the app easy program then gets locked in a screen requiring you to get this app app to finish setting up your printer. That’s also ridiculous because I just installed a program thinking it would setup my printer but all it does is redirect you to another app that sets your printer up. Why not remove the fricken the app easy program then!? Especially because it’s listed on the app’s website as the program you NEED to use to setup your printer on Mac. Then in setting up a new printer in this app it just doesn’t recognize the printer through usb, I sat here for an hour watching the spinning circle while it tried to recognize the device. Meanwhile the the app easy easily recognized the printer instantly and even in printers and scanner setting on the Mac the printer shows up as plugged in through usb. My only problem is the app is REQUIRING the use of this app app basically and it doesn’t even work as good as the app easy?


When you say you offer mobile fax You should mean it

I’ve been wasting my time and energy getting very frustrated while being stuck home very ill with my second bought with Lyme in less than 15 months and thought I’d give this mobile fax a try. Big mistake since stress makes Lyme so much worse and I am disappointed that I had to just give up. I have an IPhone XS Max and plenty of options like acrobat and Adobe to condense files into whatever PDF or dox is needed for faxing but nothing is working for the “so called easy to use fax” option and it has a mind of its own and just picks out a screenshot that I have no interest in faxing anymore and I have been dealing with severe symptoms for over two weeks now. I have no more time to play games with this shoddy fax system. In the past I never had problems with all the other options they provide but faxing using your Apple phone is futile. Perhaps someone would be so kind to guide me through the process since I’m in a difficult position. I would appreciate it more than you could understand. Thank you


Easy to use

I enjoy using my the app printer, scanner and copier. Everything is literally at the palms of your hands. I mainly use it from my mobile app, instead from a laptop or desktop. To avoid going through all the steps of starting up a laptop or desktop. The only reason I gave it 4 stars, because I really don’t care for the company charging for papers that’s printed. I can go to the library to print papers because it’s the same amount of .10 per page when ordering the app’s ink refill service. I have to pay for my own paper and pay for my documents to be printed after paying for the printer. The only reason I might still use the service because I’m always forgetting to buy ink when it’s needed during the middle of the night. the app sends ink to your mailbox automatically when ink is getting low in the printer. Do some better about the price of paper being printed!!!


Can’t print from iPhone 12

HP Smart was functional on the iPhone 7 I had. The only issue was I wish I could print directly from gmail attachments but I have to pull everything into google drive to print. If there’s a way to print through gmail and I missed it...then I think it should be easier to figure out how to print from gmail so that’s still an issue to me. Beyond this though, I am now on an iPhone 12 and HP Smart is basically useless. It’s connected to the printer but every time I try to print I get an error message telling me there’s something wrong with my internet connection. This is the only thing on my phone where I have trouble with the “internet” so I’m positive it’s not my internet connection. I switched back to my iPhone 7 to try it out and was able to print just fine. The support experience through HP Smart is terrible, so that’s why I’m writing a review here. If whatever bug with HP Smart on iPhone 12 is resolved, I’ll adjust my review but for now HP Smart is totally useless to me and I can’t print anything.


Finally a printer that I can rely on

I’ve had all sorts of printers, single printers, multi function monster of Printers and now I have an the app Officejet 5200 all in one. When I bought this I downloaded HP Smart and thought ok now what? I usually just print from my computer or scan from the printer. I never had an app where I can print scan fax or create things from an app right on my phone. Everyone In Our house uses HP Smart for school, work and personal business. I think my fav feature is the ability to scan from my phone multiple pages just by taking a picture of the pages. Then I can email, text, fax save all from my phone! It comes out like I ran it through the printer directly. HP Smart is easy to use! I also signed up for the instant ink program right from HP Smart which is a really great deal, and it is all managed from HP Smart . Never run out of ink again! Download HP Smart



Hi, I am a self-employed Tattoo Artist. I have tried several brands of printers along with the apps that come with them. I have an iphone 6s plus. I just recently purchased the the app Envy 4512 for quick use while out of town. This is my first the app printer in about 10 years. Epson printer app works great for my use, well at least i have gotten use to its minimal customization. I was blown away when i tested the direct mobile-to-printer capability because i wanted to print something really small to not waste ink. I could literally manually rotate and resize the image to my specification. I am absolutely so satisfied. Wow. I always wondered why these companies make an app for the products and you cant hardly do nothing on it. Technology is how we live now days and I'm so excited about HP Smart. This is my first time doing a real review but i had to take the time out of day to let others know. Super excited!!!!!


If it is business critical, get an Epsom.

If you need a reliable printer that is business critical, return the the app while you can. Cute for home or casual college use but if you need it to be reliable for critical tasks, do not risk this product line. HP Smart should clearly be called hpStupid, not hpSmart. I laugh at that welcome screen. I had just enough time to scan one very important, business critical document before work that was 15 pages long. Not too complicated of a task. So I scanned it with just seconds to spare before my ride to work. I first tapped share and save 15 images to phone so they would be safe. POOF. ALL GONE. HP Smart went back to the main menu and my document was GONE. Well, at least it saved pictures of my .pdf to my photos so it's SOMEWHERE, that's why I clicked that option first below saving it to a.pdf. NOPE! It randomly threw the first three introductory pages in there that I DIDN'T need as much, but the important stuff: DEFINITELY NOT THERE. GONE. No time to rescan it all now, I'm at work without it using their epsom printer to get the job done right and on my lunch break I'll be shopping for a new epsom printer and tonight I'll be returning that crappy the app system.


Very Useful App

I find HP Smart to be quite useful as it gives me a variety of options of printing from my phone. One feature I just took advantage of was the ability to link to Google Drive. This is useful to me because my school uses Google drive heavily, and my school laptop only prints on school network printers. HP Smart allows me to access my drive and print at home through my phone. My only complaint with HP Smart is that when I am on the preview to print a document, it takes awhile for it to be ready to print as if it’s not connected. In a minute or two it will give me the option to print as its ready. This could be reasons other than HP Smart though, as I have an older the app printer, and my home network can also factor in. If you have an the app printer, I definitely recommend trying HP Smart. I don’t regret it.


Very Dissapointed

I am very disappointed with the ink program. Upon starting I received two large cartridges. I didn’t print out ten pages when the color cartridge would not work. I kept getting an error message and though I would be contacted by the app. Then a week later my son needed something printed out for school. I would up going to the store and purchasing an ink cartridge so he could do his assignment. My credit card I used for the ink program expired about the same time and I did not respond to the emails they sent me regarding payment due and found out quickly that they take over your printer and you cannot use it until you are paid up. So all in all I’m paying them even though the cartridge they sent me was very short lived. I guess I’ll have to call them up and find out when I can get out of this program without them shutting down my printer. This program is nothing like I expected and in the long run I am paying much more than if I had just purchased cartridges from a local store.


3 for setup 5 for function

The setup was a bit of a pain and at times confusing in regards to the wifi requirements. I realize that it could’ve been entirely due to me, but keeping that in mind I do think HP Smart ’s user interface should be considered despite experience level. I am no expert, but also not a novice. That’s my very minor complaint and it doesn’t affect its rating so far. It’s been great for remotely scanning documents from the printer to my phone, printing, and even allows for some readjustment for size. That’s been a great feature when I’ve used it for art projects. I would love to see more customization for sizing, positioning, and preview, but I haven’t fully toyed with HP Smart yet and it may be there. If not, that would be a request and still doesn’t take away from the 5 stars.


APP to the Rescue!

I have a 2year old $400 the app Color Laserjet Pro MFP M277dw that suffered a hardware failure (nothing that I did) and now the display screen is blank. I spoke with the app customer service who diagnosed this problem and said that there was nothing they could do and I’d have to buy a new machine. WHAT?! They only warranty their products for 1 year and the extra coverage that I had purchased through Staples expired just days before this happened. NOT HAPPY... I had a $400 machine that was essentially a paper weight. With HP Smart, I have regained some control of my machine since I can no longer use the touchscreen on the actual printer. (Btw, the app did not suggest HP Smart as an alternative control, I found HP Smart by talking to a friend.) I have given only 4stars, because although HP Smart works great, I’m disappointed in the app and their product and HP Smart does not control ALL of the functions of my All-in-one.


Accidentally found this app

I have been looking for an app that scans and emails, straightens out scans, etc. After reading reviews, downloading a few and trying them, and so on, which by the way, was disappointing because most of them have subscriptions. I will not pay for any subscriptions for a scanning app. If I found one that was good enough I wouldn’t have minded paying for HP Smart but not a subscription. However, Apple does not allow you try apps like I was able to with a past phone I owned. I have an the app printer and when this one popped up while I was doing another search I was pleasantly surprised after downloading it and giving it a try. If you have an the app printer give this a shot. I don’t believe you will be disappointed.


HP Quality isn’t what it use to be!

the app has gone down hill. I spend a ton of cash buying their brand computers & all in one printers & they NEVER hold up anymore. Computer was bought brand new at same time & recently the hard drive failed. & it barely got used. This printer is crap & HP Smart isn’t any better. Why can I not print multiple pics on one page?! Back in the day they had that feature. I will NEVER buy anything the app brand from here on out! this printer has too many issues & it’s not but a few years old. Nothing they make is made to last; like it was in the past. I have always been a huge #1 fan, not anymore. the app was the only brand I’ve ever bought. That ends now! & ink should never be as expensive as the app demands. For now on out; if companies want my business they will have to earn it by making quality products & I will never buy anything else with such a short warranty. If you believe in your products then you will stand behind them.


Simple and Easy To Use But...

I needed to scan and email some documents and HP Smart was nearly perfect in helping me succeed however I made the error of adding too many documents to one pdf. You would think a simple fix would be found within HP Smart , however, once you scan a document and save a file as a pdf you can not separate the images. They are saved as one slide show and you would have to go back and rescan each item and save each item as a downsized image that way. If one could simply edit the saved pdf after within HP Smart after a save, I would rate this 5 stars but it inconvenienced me snd caused me to have to use an external source to achieve my goal. Emailers be mindful and check your Pdf sizes before considering yourself safe to save all those scanned documents and go about your business with this easy to use and confuse app.



Clearly, they make their money by selling ink, so they want the printer connected to every device, web service and potential user imaginable. That capability is great, but if you unknowingly check a box that gives them the right, you’ll come into your room/office (like I did) to find a PRINTED notice that my FIRMWARE had received and installed an update while I was away. You HAVE MY EMAIL ADDRESS! You have access to my phone AND Mac apps, but I need a color page with about 300 words telling me that a firmware update occurred? Well OF COURSE THEY THINK I DO... just waste away my ink AND paper notifying me of something that 52 million other apps/devices/operating systems do JUST FINE WITHOUT USING PAPER AND INK! Ugh. So now I’ve shut off virtually EVERY ASPECT of this printer’s connectivity, because I STILL don’t feel comfortable that I actually know where or what I checked giving them the right to print things on my printer while I’m not even there... OR AM THERE and have the misfortune of leaving paper in the machine!


Finally figured out how to resize photos on updated app

I finally figured out how to resize photos with the updated version of the this app app on my i phone. The the app community wasn’t able to help but after many attempts I accidentally got it to resize. You click on the blue square that says print. The select your photo and click print. Then click the tiny arrow in the upper left corner of your photo. If you don’t see the arrow, click the upset left corner of the photo anyway. At the bottom of your screen, click the icon labeled manual. That will allow you to resize the photo with your fingers. So glad to find this feature did not disappear with the update. It was just difficult to find. Great app and I use it all the time!



It works but initial printer setup was painful and slow. App menus pretended to go to another menu but sat on existing menu with title changed. Rebooted printer and app and things worked better. No back option when going to send a link to someone else. Option to change auto off timing but is preset? Still shows greyed drop down. This is somewhat outside of HP Smart but when ordering ink HP Smart opens a browser. It does automatically send the printer model but the site doesn’t actually show ink for your printer. It seems to try and then gives up, showing the generic options like you didn’t search at all. For our printer if it auto shuts off there is no printing to it until someone gets up and turns it on again. Probably more a printer feature issue but app could have wake up in it. PCs have had the option for over 2 decades.


Well done, HP Devs!

I wanted to print something but did not have my laptop handy. On a whim, I searched for an app that would allow me to print directly from my phone to my the app D110 series printer. HP Smart was incredibly easy to set up. A couple of clicks, and it had automatically detected my printer. I love that it displays estimated ink levels. Honestly, the longest part of the process was finding the document I wanted to print from my gmail inbox, and that is just down to my own search speed. I've only used HP Smart to do one thing, but it did that one thing quickly and with absolutely no fuss. If my other experiences using HP Smart are like this one, a five star rating will be well deserved. Well done, the app devs!


Good Functionality

The convenience of being able to wirelessly connect all my devices to the printer via the this app app is amazing. And even better, HP Smart allows me to do so much more. I really like the possibilities it offers even though I haven’t had the opportunity to explore most of the other features as yet. One thing that struck me as odd, however, about the print feature is that when I sent a print job from my iPad instead of my laptop computer, the font was increased turning a one-page document into a two-page print job. I printed the same document again from my laptop computer to see if the same issue would occur but the document printed just fine that time . I didn’t test the print quality from my phone but I wonder if the issue impacts all non-computer-initiated print jobs.

A better way to Contact apps

You can now contact HP Smart customer service directly
via Email using our new site - AppContacter.com

Contact HP Smart directly

Is HP Smart Safe?

No. HP Smart does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 2,658,141 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for HP Smart Is 15.2/100.

Is HP Smart Legit?

No. HP Smart does not seem legit based on our analysis. This conclusion was arrived at by running over 2,658,141 HP Smart User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for HP Smart Is 15.2/100.

Is HP Smart not working?

HP Smart works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Reported Issues: 59 Comments

By Marie-Eve
Sep 22 2022

By far the worst printer I've ever own. Seriously made me very angry! It took me literally 1hour and 40 min to set up the printer to realise I'll need to redo it all over again because the printer wont connect to the wifi. If you have an old phone or computer forget about even being able to print anything. I bought a new computer telling myself it would fix the problem but no same BS every time! I definitely do not recommend this product to anyone unless you want to waist money and have an headache! This product is absurdly bad!

By Alex
Sep 20 2022

The worse product ever! So frustrating that I'll never buy anything from HP ever again!

By pkuszn
Sep 12 2022


By Gregoire Lemaitre
Aug 24 2022

Bought an HP envy-whatever 4000 to replace an old canon printer because I thought newer was better... Big mistake, HP printer ink buying process is perfect but it's near impossible to get that bloody thing to print. The HP staff was more focus on getting your email and credit card numbers than to get the dam thing working... That printer is more useful as a paper weight than as a printer... Don't buy

By Bajnok
Jun 21 2022

This is probably the worst application on windows ever.

By ABee
Jun 06 2022

a truly awful program, at least on my 2022 MacBook Pro - takes ~45 seconds to even start, every command takes >20 secs to be executed; scan interface is a nightmare - way worse than the buggy "Easy Scan", which it's supposed to replace.

By Ian Harvey
Jun 03 2022

HP SMART the most bloody useless software ever written
HP SMART the exact reason why I'll never buy another HP Printer
Why the hell do I have to log in to my "Smart" account to scan MY DOC IN MY PRINTER??????????????????????????????????????????????????
Why does it tell me it needs paper when there's near enough a whole tree in the bloody thing??
Useless piece of crap

By Helmer
Jun 01 2022

Useless app making the scanning part of the HP printer useless, i've tried to configure multiple times but can only scan to USB

By Jean Marc Le Peuvedic
May 27 2022

My all-in-one HP OfficeJet Pro has an automatic document feeder without duplexer capability. That shouldn't be a problem: scan first side, scan second side, the reorder the pages. But stop! With HP Smart, there is NO PRESET for reordering pages, so you have to manually reorder the page ONE BY ONE using unreadable miniature views, while all the pages move around as you do it.
OK for 3-4 pages, now imagine you just scanned a 50 pages report ...

And while HP Smart works as designed, in spite of its poorly designed "reorder pages" feature, it's not simple to get the ADF to work from the computer using HPLIP. It worked out of the box for the HP 6830 I had before.

By NeverAgain
May 26 2022

Breathtakingly awful, inept, ill-considered program.
No concept of decent workflow. After 'scan', click to save, defaults to pdf despite the fact the last 200 were jpg, click twice to set jpg, gives ridiculous arbitrary default name, click to get to field name, click X to get rid of stupid name, type name, click save, click save, get a popup saying it has been saved which you have to click to get rid of, click preview to get back to being able to scan, repeat ad nauseam.
And don't "add", - all but first get stupid names.
A grim few days. Ugh!

By Manos
May 20 2022

OMG this app is such a crap…. Half of the features doesnt work… To add a printer you have to sacrifice a lamp in the solstice and furthermore the features that work are so fucking slow.... FFS the other time to scan a document it requested me to sign in with an account! Why?????
To make matters worse of course the sign-in process was so slow that I opted to just take a photo of the document with my phone.

By Karla E
May 17 2022

The worst application ever designed. Crashes, unable to print, constantly glitching. Delayed or unable to sign in. First time in 20 years that I hate both of my HP laser jet printers because of this app.

By Saida
May 10 2022

We just less then week ago bought HP DeskJet 4158e with 6 month instant ink. Probably I print 40 pages white/black print, and 10 pages color print. Today it’s shows me “yellow triangle” sign- Ink/toner low.

By Alexis Johnson
May 09 2022

This App is useless. I miss the days of Plug and Play for Printers, because I don't want HP access to my phone and computer for marketing purposes, nor do I want them to have access at all. No aspect of this App is useful. I have trouble scanning from the Printer without it, and you CANNOT set up and use your printer at all without giving them access, against your will, to your computer and phone's personal information and tracking. I had to run their diagnostic recently, it ran for an 90 min straight without doing anything. Ended up having to unplug the printer (the off switch wouldn't do anything) then plug it back in after 30 seconds and restart my print job. In the meantime, the class I needed the pages for was over. While resuming the print job, the stupid Printer Update in the bottom corner of my computer was refusing to disappear, and couldn't be moved or minimized, and therefore covered up the chat function on my zoom call for my next class, so also was actively harming my ability to attend my college classes. It takes 5 to 10 minutes for the stupid App to even "boot up" when I need something printed NOW. Nobody is going to stay on hold for 10 minutes. IF you try to scan directly from your printer, the printer will say it doesn't have a connection to the computer. Until I open the HP app. Yet, there is a constant running WiFi connection to my printer. If I print from my iPhone, the printed area will be teeny-tiny, and the words unreadable. As I already mentioned, the supposed Diagnostic is a joke.
I've had multiple issues with this printer, but most of them only when using this piece of you-know-what-App. This is the worst App since the Pearson Edu Connect App. You can always tell how bad a product is if the company never asks for your feedback, and this is no exception. Maybe if HP focused on developing this App to be FUNCTIONAL rather than as just a way for them to steal your personal info to sell in bulk to marketers, scammers, and stalkers, I wouldn't be so pissed at being forced to use it.

By Brandy Philpot
May 07 2022

For it being "smart" it sure is slow. I'm trying to complete my setup just so I can scan something. Printing worked fine before but before it will let me scan anything I have to go through ad after ad where HP is trying to hock me their HP+ crap. Waste of time. My company will send me printer ink when I need it, don't need it shipped automatically from you guys, thanks but no.

By Max Ritsema
May 05 2022

I subscribed to the HP toner replacement program several years ago.
The past6 months have been disastrous! When I received the 3 toners, they all leaked before installation .
I complained and they shipped the replacements: all 3 leaked!
Once again I complained and they send 3 more replacement toners. Yes, you guessed it: they leaked. Don’t waste your money!!

By Chris
Apr 21 2022

I am struggling to find anything good to say about HP smart. It is hellishly slow. Locks up during any activity and is so damned frustrating. I hate it with a vengeance

By Harley Brando
Apr 14 2022

I've been in the computer industry for 30 years and have always been a HP fan. But ever since the HP Smart software came out... it's horrible. Meaning it sucks, sucks, sucks!

One the printer is setup, it drops after a print job or two. The HP Smart software doesn't recognize the printer even after it just set it up.

The support for the software is even worse. The software is extremely slow and frustrating.

Whatever executive that is responsible for the development of HP Smart and yet has not improved it, should be fired.

By Mónica Garcia Muñoz
Mar 30 2022

Dear Sir or Madam,
I bought a printer from you to be able to use it without internet connection. But, now your application HP Smart, which I was forced to install in my computer in order to use the printer, obliges me to register and connect to the internet every time I want to use the scanner. I'm really disappointed and upset about this issue. I don't uderstand why I cannot just use my printer normally!

By Alejandro A
Mar 21 2022

This application or suite whatever it is, is one of the most annoying applications I've ever used. Not only it obligates you to register an account but make the process so slow and I know this is completely apart from the notebooks or pcs. How is possible that I can't scan faster just with one botton as it said in the control panel! What the hell... what A HELL. I will never buy any of your products again and I will make sure none of my peers buy your products too.

By Dale Ordoyne
Feb 24 2022

App will not allow account set up
User name or password not acceptable to app although within guidelines.
Help site not operating.
Noware to turn for help.
Truly pitiful for a large Company.

By andrew
Feb 03 2022

The software is junk. I will never buy a HP printer again.

By Ray Jowett
Feb 02 2022

HP Smart App is NOT SO smart!!!
1. It takes almost one minute to load on the latest, thus most powerful, Apple Mac mini M1 compared with less than one second for HP Easy Scan!!!!!!!
2. When a document has been scanned trying to give it a name is NOT easy (need to change name to make it sensible for filing purposes) but once the Smart app accepts the new name another pop-up is displayed for wanting to know where to store the newly named file, only it still has the original name displayed so you have to enter the filename a second time. Duh!!!!
If the Hp Easy Scan would only recognise the sheet feeder of my new HP OfficeJet Pro 9010 printer then I would use this because it suffers from none of the above problems.
I cannot believe how a major corporation such as HP can release such downgraded and primitive software and for so long without improving it, especially as it is the only way to scan using a sheet feeder on an Apple computer.

I would love to see HP not rest on its laurels and upgrade the Smart App to something that users would want to use not just have to use.

Dec 24 2021

This is the worst piece of garbage for an app. A dedicated printing app that is next to useless. On more than one occasion it's taken me the better part of an hour to print something. Anything but intuitive. I have two HP printers and they are the last two I will ever own if they don't straighten this mess out.

It's anything but smart.

By Kevin Bishop
Nov 24 2021

So annoyed with the HP smart app I got forced into installing. My worse nightmare is when I have to scan a document. For some reason, even though I have been printing stuff all day without an issue, when I load up a document for scan the app suddenly can't find my printer. To get it to work I have to shutdown all my open work etc & restart my machine. Restarting the printer doesn't work. Once the app has lost the printer it won't re-find it without a complete PC restart. So damn annoying!

By anthony
Nov 22 2021

The HP Smart software is such clumsy junk. I wish I had read the comments below before buying. HP never again.

By Mich
Oct 31 2021

Never HP again! HP Smart software useless and just annoying, never know when it will work and need to log in and reinstall at random. HP printer leaves a big black vertical line on all printouts despite thorough cleaning and no way to contact HP customer service or support. Will never buy HP again.

By Samo
Oct 16 2021

1/10 If you don't have an account you can't even print.

By chris
Sep 29 2021

Every day is a new problem! everyday HPSmart and my scanner change the way it works , with ZERO input from me. What was once a good company is going straight into the crapper. Of course, it's out of warranty now so HP doesn't care. All they want is for me t buy another piece of crap from them. I'm done. Never again HP!!

By Olen J Curl
Sep 03 2021

I second all the above complaints about HP "Smart". The scan s/w used to be strait forward, eay to preset defaults, etc. Now It forces you to login to set up an acct to do anything, .Can't set any scan defaults.

Aug 29 2021

There are too many faults and hard to set up

By Razvan Rus
Aug 19 2021

I have an HP Deskjet 2320 printer and HP Smart suggested that the 307 XL Black cartridge is compatible with my printer, but after I bought the cartridge and tried replacing it I discovered that is in fact not compatible with my printer.

Please fix this, is quite frustrating.
Thank you.

By Richard Chao
Aug 12 2021

Tried to scan using HP smart to Laser Jet MFP 283cdw. Scanned but wouldn't transmit data (stays on "scannning...." even as the unit goes to sleep). Then downloaded HP smart to another computer, and to scan I had to create an account, it seems. After an hour and a half, still not scan. Used my iPhone and in 2 mins I'm done with my pdf document. Figure out how to make your product user friendly, please.

By Andy
Jul 15 2021

Absolutely terrible software. Fails to work from one day to the next. Constantly updating the software which gets worse.
Dreadfully disappointing.

By Alex Padureanu
Jul 04 2021

really dissapointing, second time when I am let down and cannot print because the cartridge is emply and HP has no idea although the printer is online (I can even print from the train). the whole point was to not have to worry. not happy, cancelled it

By Jane Maley
Jun 21 2021

Setting up your smart App and printing is an absolute nightmare to set up!
Dreadful and impossible to set up on a mac for a normal person!
50 pounds and a day of my life I will not get back.

By Eugene Law
Jun 11 2021

very poor app.When im was using it to scan my documents,it lagged when all the documents were going to finish scanned,horrible and terrible

By Jarmo Tossavainen
Jun 04 2021

Hewlett Packard has the worst print support for Mac. Your automated service is absolutely useless. I have gone through your troubleshooting, with no help coming from it. Your automated helper is an absolute waste of time. Same can be said about HP smart, cannot even connect to it, it keeps saying thank you for your patience for hours and doesn't connect, should be called HP Moron. How can you justify yourself as a company. I have tried to contact the service centres but they only support certain printers. This company is nothing short of a mess.

By Charles Budde
May 09 2021

HP Smart is useless. Only the most basic functionality is available. If you need to adjust quality or indicate color verses BW on a scan, forget it. Worse than any of that, HP offers no local drivers or software. This is a ridiculous application and makes printer / scanner barely usable.

By David Moos
May 09 2021

This software is the biggest POS I have ever seen in my life. I support internal print for a major world wide computer company for a living, and this has to be the WORST piece of software I have ever tried to configure. I have been at it for 2 plus hours now just so I can do a simple scan to PDF. Kicks me through several web sites, software takes FOREVER and a day to complete, then when it does complete, click on scan, tells you scan function is not available, but gives you absolutely NO reason as to why. Diagnose and Fix function is totally and completely useless. Again takes FOREVER, does not give you any indication whatsoever of what it's checking. Printer tool just finally exited with a message "Printer Offline test could not be completed." Maybe your tech people could learn to write an error response message that couldn't be read two different ways? Does this mean that it tried preform a test to see if the printer could be taken offline, and it failed? , or does it think the printer is offline and that's why it failed. The printer IS online. I can connect to it's webpage just fine, can also print, but no scan no matter what I do. And don't even get me started on the stupid cloud stuff that it tries to cram down your throat. Ugh... Such a shame. I used to always consider HP as the go to for printers, but no longer.

By Taylor Gamble
Apr 19 2021

I have been setting up this shitty hp “smart” garbage for an hour and a fucking half. I went to the settings for the printer on regular windows and was able to set it up but because it's so exclusive to hp it wouldn't accept the printing without hp smart. Kept giving me errors while just setting it up for no reason. It's just that bad. It's a slow clunky and shitty looking software. PERIOD

By Robert Sams
Apr 17 2021

HP Smart can only be installed on Win 10 Pro through the Store App. When you try to install via the Store, it throws an error and won't install. Not so smart, eh?

By Byron
Apr 16 2021

The HP app shows the printer is connected, and it will not print anything. This happens all the time. I will never, ever in my life purchase anything with the words HP in it. But, please, fix this problem this horrible app created.

By D Cullen
Apr 13 2021

HP Smart was great program to manage any HP printer. The user interface was intuitive and it worked seamlessly with the two hp printers -- one at home and one in the office.. Then they rewrote the app and downloaded the update without my permission. The new app forces you to scan and print through the HP Cloud services. Even though this is a free service, I don't want it. I don't want to share my information to the cloud and do not see the need for it. HP has made it impossible to go back to the old version of the program and stop the updates. Totally ruined an app that ran and did what was required perfectly.

Extremely disappointed in HP and will be reconsidering purchasing HP products in future.

By Michael Kirk
Apr 06 2021

Printer connected to the router but computer says printer is offline. I have been trying for days to fix it. HP Doctor etc.

By K V Ramana
Mar 09 2021

The most horrifying experience in downloading HP Smart App for Windows, from Microsoft Store. Three days back download started and out of 91.49 mb so far 56.49 mb downloaded.

By Jeffrey Newmaster
Feb 27 2021

Installed the app on my smartphone today. Added a printer, after 3 times of the app saying it failed and try another password went to the home screen only to find the printer loaded with a green checkmark. Tried to print a photo, kept getting the printer is offline. Opened my tablet and printed a Word document, it was done printing before I could stand up and walk over to the printer. So the printer was not offline. HP Smart needs to go back to school and get smarter or you need to provide instructions that ANYONE can understand to make it work, How do I print from my smartphone using the HP Smart app, and please answer in plain English??

By Hector Lozano
Feb 25 2021

Your product is a piece of junk because it requires one to sign-in just to scan a document. Problem is if you don't recall your username or password YOU ARE SCREWED ! Who has the time to go through the username/password recovery process. HP should change the name from HP Smart to HP S___T.

By Hans
Feb 23 2021

HP used to be Quality with a capital Q...
This program is just ---beep--- . Keeps crashing, very slow and user unfriendly. Doesnt let me scan something from my own printer with going through the HP Account and Cloud... Why!
Printers are shown offline when they aren't. Or: "Scanner is unavailable now"... well, pretty sure it is not my scanner who is unavailable but the cloud of HP.
Stay away from this app. Look for something else. Anything but this.

By Rhonda Black
Feb 22 2021

HP Smart program for Windows 10 fails and creates endless loop whether I click no OR yes to "sharing usage data". HP Smart worked so well for so long. Neither laptop on our network will connect and we are STUCK. Can't WAIT to buy a different printer. No more HP products for my business or home. DONE.

By Laswrence Kaetzel
Feb 22 2021

Fix the problem with HP Smart program for Windows 10. I click no to "sharing usage data" and it sends me right back to the same screen. I am removing your inferior HP printers and terrible software and replacing with equipment that works. Terrible, terrible, terrible. I will NEVER buy another product from you.!

By Gianpiero Repole
Feb 22 2021

HP Smart worked fine from my HP laptop with all the HP printers for a year. Now I cant print or scan offline and it always wants me to share data and log in.

What a let down

By Tiffany
Feb 22 2021

HP Smart was working fine Friday. Today (Monday) it says it can't find my printers; I've been using these printers with this program for 2.5 years. I try to reset my printers and it won't allow me to adda printer without logging in. So I try to log in and it won't let me say "No" to tracking. I clicked "No" 40 times. I work with a lot of HIPPA information and last I checked the USA is supposedly not requiring tracking for admission to programs you've been involved with for years. Ridiculous.

By Lydia Hansen
Feb 22 2021

HP app is awful - won't load to connect a printer.

It's so embarrassingly slow that I have instead decided to hand write the document, rather than waste more of my life looking at a software interface that belongs in 1999... the year I started trying to print this document.

Surely this app constitutes half of the business... why does it barely function..?

By Wyatt
Feb 22 2021


By William Taylor
Feb 17 2021

HP Smart will no longer scan directly to my computer. I do not want HP play around with my documents. You should at least let decide if I want your cloud services. I am now looking for a app to replace HP Smart.

By michael yoko
Feb 01 2021

Returning to store. Wont stay connected to wifi. Printed same pages over and over without stop until unplugged.
plug back in automatically starts printing same stuff over and over til out of paper and almost out of ink.
worst peice of crap I ever bought.

By Richard Wilson
Jan 30 2021

Like other users, the slowness of this application is bothersome. Just starting it takes at least 20-30 seconds. But my primary complaint is that it inverts (rotates 180 degrees) pages on documents--usually the second and third pages, the twelfth and thirteenth, etc. And then when I use the edit feature to rotate them, I can't figure out how to exit the edit and save the corrected document. I end up saving the unedited document with the inverted pages. This is a piece of software which needs a thorough overhaul especially from a UI perspective.

By Marek
Jan 29 2021

This is an user experience report on Apple MacOS. I spent too much money for a brand new HP printer/scanner and due this crap appliation all the scanning is a nightmare! All the UX is a crap.
Who the hell in HP invented that all the scans are processed remotely in cloud and not on my computer?!!!
It took 10 second on every click or move in the app that is being every time logging, registering and procesing somewhere in the cloud!
What is the most frustrating after every and each scan 8 out of 10 cases lead to the error "error to process remote service. Aborting and crashing". HP servers remotely processing the scans in the cloud are all the time down or overheated and refuses to process your scans. The app crashes all the time and you have to restart all the app in the mode "force app to quit" and to try it again.
A better app than this can made every 4-year old indian child! I don't understand where the hell HP hired those buch of idiots for developing this app!
Dont buy HP! Even their support web pages are obsolete, confusing, too slow or even down.
Really the most frustrated user experience ever!

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