SmartHub Reviews

by _Rhi__Rhi_

Since the most recent update SmartHub no longer works for me and I am unable to connect or log into any of accounts. I constantly receive a “unable to connect to server message” despite reinstalling SmartHub and ensuring the setting are correct. Lucky for me I can still take care of these accounts via their respective websites however, it was convenient having them all in one place. It has not been working for over two weeks at this point.

by Scamcard=smicard

Would be a great app but Is basically rendered useless simply because it does not do the two most important things and only reasons to have SmartHub ! You have already made SmartHub ... why not fix the 2 issues?? Why? I think we would all like to be able to set up a date for our bills to be paid automatically. I mean that’s what autopay means. Second, all the data in the world does not help me if I can’t receive alerts of some sort at a cost or usage I set. No one has time to stare at SmartHub all day to monitor it. It’s almost like you want us to be late with the auto pay issue so you can charge late fees because it’s very misleading and you don’t want to warn us of overage limits we set so that we can rack our bills up sky high. Just fix it or move one...

by Someone20016

I like SmartHub for paying my electric bill, but it looks like there has been some changes that removed a lot ways to conveniently make a payment on your account.

1. Biometric or Touch ID authentication has been removed (specifically speaking about IOS devices, don’t know about other devices).

2. No longer able to select credentials from the IOS password and account list so the password has to be entered everytime one goes to log in.

3. If one closes out of SmartHub , for less than a nano second and then reopen after that nano second you have to enter the credentials again to log back in (I dislike this the most cause it’s a major inconvenience when I have to close out of SmartHub for a sec to log into my bank app to get my bank information when I don’t have it in front of me).

4. You can no longer paste in banking routing and account number information taken directly from my banking app.

Maybe the changes were made to help make SmartHub more secure, but there can be a happy medium between security and convenience. At least put the Touch ID and paste feature back.

by Mattemaker

My electric company just changed to this format. There was no instructions on how to re set up auto payments. You can’t copy paste when setting new password. There’s no option to see password as typing. Then it tells you you have too many characters. 12-15 characters btw. Instructions to set up notifications are incorrect or SmartHub is just not working when you go there. It has wasted a lot of my time. It doesn’t even show what date my payment is due so I don’t even know if my payment was made during the transition of changing to this type of format. I hope bugs are fixed and it becomes more user friendly soon.

by Witchdoctor37

When I first downloaded SmartHub it worked great. I use this to monitor and pay my electric bills for a house I own out of state so it’s nice to have this to keep an eye on it. Now the last month or more SmartHub does not seem able to connect to the server! So is this an app issue or something bigger? Either way it needs to be addressed ASAP!! I tried going to SmartHub developer website and no way to contact them there so hopefully they monitor comments here. This needs to fixed ASAP! I tried going to your support page but it’s not there! And I use it for PKM electric in Minnesota if that matters.

by Oskeyo

For almost a year now I haven’t been able to use SmartHub because it always fails to connect to the server every time. I missed payments before I figured out that it wasn’t working. Especially since my electric company pushes real hard for me to use SmartHub I’d like SmartHub to actually work. I’ve updated SmartHub and my phone, deleted and redownloaded SmartHub . Any fix that’s been suggested I’ve tried. Even contacted my electric company to make sure everything works on their end. No matter what it doesn’t work

by Coolranch16

I can not believe that in this day and age with all the data & security breaches the only thing I can use as my user name is my email address. Horrible! My email address is out there on hundreds of websites and very likely on the dark web. None of my other financial and service provider accounts require using an email address as the user name. Most don’t even allow it because an email address is very insecure!!!! Also, the password can not contain even some of the most basic special characters. Another big whoops by the developers. Get with the times!!! If this is the type of weak security I can expect just for logging in there is no way in hell I will ever store something like a credit card number on it!!! Anyone with nefarious intentions can easily get an email address, break the easy-peasy passwords because stronger ones aren’t allowed and then they have all kinds of information about my utility services, where I live, what properties I one. Horrible!!!!

by DrWut?

The website is more useful then SmartHub. When first setting up it asks you to search for your provider either by name or location. With the proper permission given on my iPhone 12 SmartHub is unable to find any providers in my area. Then when searching specifically by the name of a provider the search constantly fails with just a message stating that SmartHub failed to search. Makes the whole Althing kinda useless if you can’t even find your provider to login.

by Biff Blumfumgagnge

I get all my internet bills through SmartHub. I don’t receive any of them in the mail and my login is face recognition. Therefore I really have no reason to remember my login information and I don’t have easy access to my account number if I need to reset the password.

One day the face recognition didn’t work. After that it stopped trying to recognize my face all together forcing me to use the regular login. I don’t have that info and don’t have access to my account number to reset my password. There needs to be an option to use face recognition on the login page at the click of a button rather than solely relying on it to automatically use face recognition when one opens SmartHub .

by Wkpowers83

Where is SmartHub going to be fixed? It’s been two years and SmartHub continues to crash when trying to load. Some days it’s okay, other days it keeps crashing and doesn’t work at all.

I’ve tried on different phone and different iOS versions. My wife also has the same issue and has since the day we started using SmartHub.

Dev, do QA testing and please fix this.

by Willard 1234

A little aggravated, I’ve been using SmartHub for around 6 months and it’s been good to me until this week. I went to sign in, it not only logged me off but won’t let me back in. I’ve even changed my password and all. I used the same information, email, last name and billing number it then takes me to the change password prompt. When I go to change my password it tells me invalid match even though I’m typing everything correctly. I had to go to the website and pay my bill which isn’t a big deal, but I’m hoping you guys can resolve this issue through SmartHub . Thank you.

by N Kathryn

I use SmartHub to connect to my ISP. Ever since updating, I can’t enjoy the features that make SmartHub worth using. Biometrics login is no longer an option. My internet connection speeds are registering at 0. All of my connected devices say they are “paused” (yet they’re working just fine on the internet that is supposedly running at 0mbps) and when I try to unpause them, it gives me an error message telling me to try again later. It’s all very frustrating when the version before was just fine.

by Good App1211

If you have solar panels installed sharpen up your maths skills. The kWhs displayed on the summery page is wrong. It looks to be a sophomoric blunder that should have be caught during unit/system testing but wasn’t. My power generation is essentially negative power usage and evidently is saved as a negative value. To compute my actual line usage then my power generation value needs to be added to the line usage. It appears that instead it is being subtracted. And what do you get when you subtract a negative? That’s right, addition rather than subtraction.

by Mario Sucks$$&@&

I loved SmartHub for the last several months! Now with the most recent update, Nov 2019, I can only ever get my usage to show up about 20-30% of the time. And SmartHub crashes about half the time. The format of SmartHub is less user friendly. I loved the color coded usage colors. Red showing more usage and green being a low usage day. Don’t know why you would take that away.

by Gt5k

Many bugs have been fixed with SmartHub. There are a few still there (the usage tab sometimes does not load everything or anything at all), but the user critical features have been fixed. Most importantly I can easily pay my bill! I appreciate the quick support to fixing SmartHub .

by Jrsracin88

Uninstall SmartHub and then reinstall. Just got off the phone with my power co reporting the problem to them that everyone is having and the fix was simple. Uninstall and then put it back on. Worked like magic on my iPhone 7 and google pixel

by The WB2

The guy who reviewed SmartHub because he was too lazy to remember his own password, was his very own fault. He explained how he used facial recognition as his password of remembering instead of initially remembering the actual password he had setup for himself. I have been able to access into SmartHub itself and do about everything I need to do in SmartHub . SmartHub constantly keeps asking you if you want to go paperless after you have denied them. That’s probably where the program developer needs to do the fixing at. Other than that, SmartHub works perfectly the way it has been designed to. Just don’t forget your password and depend on just one thing without using another method to sign in.

by Callibug9

When I open it, it tells me what I owe. It walks me quickly and simply through making the payment. It immediately updates to show “no balance due.” It’s easy to navigate, and I’ve never had any problems. If paying all my bills was anywhere near this easy, it would be much less painful!

by Reddridinghood

Love SmartHub! I can see what KW I’m using each day. Can compare from each week the difference in usage. Can go back a yr. to see what I was using. Shows what percentage I’ve increased or decreased in a yrs time frame. This makes me feel I am more in control of my electric bill. Being on a fixed low disability income, this helps me know if I’m going over too much. Highly recommend this to anyone. Can pay through this site too. So easy!

by Top Reviewer 1994

I was a bit nervous to sign up with SmartHub for paying my electricity bill because of all the negative reviews but I did it anyways and glad I did because SmartHub is completely fine, people are just cry babies. I reviewed my usage for the month, it broke down my charges on my bill and I signed up for autopay. Everything was very simple and easy and I couldn’t ask for anything more for just a simple electric bill.

by Energy Watcher 247

After the last update SmartHub doesn’t work properly, it shows data unavailable when looking at your usage. In order to get it to load, you have to clear cache which logs you out of SmartHub and then you have to log back in. SmartHub is full of bugs since update. You would think that with todays technology it wouldn’t take weeks to get the bugs fixed. This has been going on for weeks with no updates to fix SmartHub .

by 4t@ny@

I used to love SmartHub but since the last update I can’t switch between providers or use any of the features of SmartHub . In the old version I could switch between multiple PUD’s that feature is gone? I can no longer add, delete or change providers using SmartHub . I have to uninstalled SmartHub and reinstalled it and that is the only time I can access the home screen. Once I select a provider I am stuck on there site.

by Ds017

Impossible to get to the “Disable Auto-pay” without first clicking to accept the terms of auto-pay. And if you do click the OK, then click the Disable Auto-Pay, you get a server error and are told you can’t delete auto-pay.

When signing up for auto-pay, the exceptionally long list of terms and conditions displayed cannot be printed.

The data display often lacks meter data from the prior day until late the following day. There seems no way to get SmartHub to just refresh what is missing. Instead you have to tell it to re-download all data.

If SmartHub is started in portrait mode on an iPad, it will not notice that the iPad has been rotated.

SmartHub needs a fair bit of work.

by Socrmom11

SmartHub is a more convenient way of paying my electric bill but one small addition will make it perfect.
Add the option to input a date you want to pay the bill so you can set it up ahead of time. I have been late paying my bill by a few days (a couple of times)because I forget. If I could set up the payment date ahead of time I could do that when I’m doing my budget for the month and paying other bills.

by Yellowjacket82

In landscape mode, the login screen disappears? You have to minimize the bar at the bottom to see. Then when you start typing is disappears again. How does this pass testing? Works ok in portrait mode.

by Jazzi Babi

My app has not been working since I downloaded the recent update from a week ago. Other than that SmartHub works just fine. But I do think we should be able to do more in SmartHub to access our accounts than just pay.

by Underemployed

App is easy to use. I can see my daily energy usage so of it’s super cold I can see whether the warmer days have offset or whether I should plan for a larger bill. Also nice to see long term comparisons. I’ve not paid a bill through it but it has that feature.

by Teresa_320

keeping up with my electric bill. Only complaint is the pst several days the daily usage hasn’t been shown. In the area for it it just has two black dashes instead of the different colors for usage.