Foot Locker - Shop Releases Reviews

by Sierra Leone Prince Publishing

FootLocker is the worse when it comes to getting any sneakers. I waisted so many FLX points trying to get Jordan 1 High that I don’t even waist my time now to put my FLX points to use on FootLocker . When I place my reservation in for some heat sneakers it sends a notification that my submission was cancel but then later tells me to check my reservations for results. And when I try to go in to check for results all I get is the server can’t be found and I am unable to get into FootLocker to see any results or it simply does not allow me into FootLocker until the time limit is over. When I am finally able to get in it tells me that I was either to late to reserve my pair or that Sorry You Were Not Choosing, thanks a lot this app. So I most time I wasted my value hours while I am working at my job to set an alarm to see results on FootLocker and never able to get into FootLocker . this app is the worst App and a waist of time if you trying to cop sneakers. Most times now I simply just don’t bother. I might enter the reservation App but now if I don’t get into FootLocker I just don’t bother anymore and simply give up. To put it simply don’t waist you FLX head start because that is all you will be doing is waisting it. FLX head start is more like trash start! Simply put the this app App is the worst App along with Champs, and Footaction, period!

by Appster237

I ordered a pom beanie from FootLocker ..... so i expected to get what i order like always...... instead i received the exact same hat just without the pom pom...... i don’t wear these and haven’t put it on....... i sent a complaint through FootLocker but never received a response that was a few days ago...... if possible id like to return it..... its not what i ordered....... i love FootLocker so PLEASE help me this app..... we were meant to be, we’re star crossed this app, i knew you were the one when i put my fingerprint on the scanner for the download..... you may not know this but i even bought a ring to put on you like beyonce said...... my dear sweet sweet this app PLEASE respond to me for my troubles you beautiful.......beautiful app...... *tear falls down eye like from the movie glory*...... i know its wrong to use people, but i hope to use you a lot more in the future...... always remember me and dont you ever EVER forget me now I’ll talk to you soon......hopefully

by Traveling-man 86

FootLocker, if you even want to call it that, has got to be one of the worst I have ever used. It's bad enough that it's basically just a web-app, and that's the real problem, because the mobile website is no better. About 90% of the time I try to use this cr-app it shows up as some degraded website from 1994 and you can't do a darn thing on it. To make matters worse, you try to go to their website on your phone and you get the same degraded, jumbled text that is useless. For a bigger company that wants to sell you stuff, they sure do try their very best to drive you away from their app/site. So developers, if you're reading this, start by making a native app that's not an extension of your website, and then go ahead and trash your website and start over on that too. Absolute trash.

by PaulMart14

I’ve got the this app app because I purchase from this app pretty often. I love sneakers and I love getting the opportunity to get exclusive sneakers through FootLocker . Today I was surprised to the fact I won a raffle for some dunks I was hoping on getting. But in order to receive them you need to reserve it after you win the raffle…But like always, FootLocker crashed and wasn’t allowing me to reserve my pair causing it to say I “missed”. This happens on Literally every single reservation on FootLocker and I’ve had FootLocker for a year now. And ITS NEVER FIXED! Why put a feature on FootLocker and give people an opportunity to win the change to purchase a rare sneaker when the system doesn’t work. Don’t do it in the first place. Please fix this. You will make thousands of people happy… 🙏

by Iwaslostjack

FootLocker is trash just like the website! this app and all its sister sites refuse to make any changes to make getting any sort of limited release obtainable or giving many customers a fair chance. People with bots have about a 100% chance to get every pair. The rest of us "click and add to cart" repeatedly and that's if you lucky enough to get onto the webpage. To make matters worse, you have no idea when a pair of shoes are sold out. this app doesn't even let you know through FootLocker , website or social media. However if you want to buy a pair of socks it works great.

Update December 30, 2017 “the Gatorade 6 release”. It does you absolutely no good to get the shoe in your cart but can’t checkout. Shoes in the cart but freezes as checking out and get sent all the way out. By the time you are allowed back in, shoes are sold out! So that leads me with this question why if you have the shoes in your cart are you not put into a checkout que where you remain until allowed to check out and when your time comes up if you fail to checkout within 5-10 minutes shoes are put back in the online inventory?

There is just no way you can make me believe that this app and its sister sites can’t eliminate “add to cart” repeatedly and frozen checkout problems that were problems 10 years ago and still exist today.

by Jayrackz22

FootLocker is trash the raffle reservation is a joke every time I my raffle gets locked they keep taking down my shipping address and when I try to put it back up it keeps saying try again later. Then if my raffle wasn’t picked when I try to wait on the line to buy the new Jordan 1s it kept telling me that my raffle wasn’t picked every time I clicked on the sneakers to wait on the line for 20 mins causing me to miss out buying them and stop letting people buy multiple pair of sneakers at once when it’s time for them to buy the sneakers after waiting on the line cause after I brought the 13s I was able to put another pair in my cart if I wanted to buy them again during my 5 minutes of buying whatever I wanted. They got to do better with their website and app overall.

by DamnSonThisSux

I downloaded FootLocker and signed up to be a VIP member and attempted to reserve the Jordan Gatorade VI’s in green but once inside FootLocker I noticed that my VIP early line preference would not go into effect so I called Foot Locker customer support and after a 40 minute wait on the phone I was told I couldn’t change anything because my reservation would be lost. I decided to keep my reservation and just hope luck would be on my side but just like every other time I’ve tried Foot Locker online or in store it’s always been a no for me on limited releases. The customer service agent didn’t know why my VIP status would not reflect on FootLocker so I was really left with no answer why and missed out on the shoes. The whole ordeal left me not wanting to shop with Foot Locker, Footaction, or Champs in the future because if a problem arises there is never a solution that helps me as a customer. True let down.

by LAMBOfred

So here’s the situation Yeezy boost 350 Bred Which is the black and red color It just released a few days ago i unsuccessful in winning a pair in FootLocker not a big deal it happens a lot One thing to keep in mind these shoes last released in 2017 more than three years ago. but they are going to be releasing for a second time in FootLocker which doesn’t happen! But for whatever reason I cannot enter into the reservation for the shoes. I would think a company as big as this app would be able to fix the issue on their side to help me enter into the reservation but the only thing they told me was to keep trying and you might get through and if you can’t get in the reservation you’re going to lose the raffle well thank you I know that!!!! again this is very infuriating since this will be my last good opportunity to purchase these shoes after waiting since 2017 unbelievable

by Kal/indy

This new this app FLX app is trash. Points that have been accumulated don’t appear. Friend referrals is a way to gather points in order to earn head starts yet none ever appeared. Forget calling FLX department because they don’t know what the heck they are doing. They’ll just keep you on hold for 40 odd plus minutes and transfer you call to one another until you hang up. I used to love shopping at this app Especially on FootLocker . It was a way to get the hottest shoes without dealing with the lines or bots. All that doesn’t matter anymore. What makes it worst is this faulty app is pushed before all star week which is known for having some of the hottest shoes of the year. Now I think I should just stick to sketchers or crocs bc buying shoes shouldn’t be this stressful. I will not promote your business anymore and will find better alternatives...

by Adrock1988

The only way this and all the foot locker apps have a rating higher than 1 star is if like what they sell, bots control the system.

Want a new release? Play the lottery, you have better odds. Tips: call the stores that are selected for a launch to check if they even received the sneakers. Also if you wear a size other then 8-13, again call the store to see if they got them. FootLocker lets you choose every possible size no matter whether there is inventory or not. The entire thing is worthless and a waste of FLX Points when used for head starts.

I’d say 40% of the sneakers on both FootLocker and website are either out of stock or the inventory is incorrect. Foot Locker has not one security feature against automated checkout. They have no interest in stopping the Bots since the company benefits a 2nd time when shoes resell through GOAT. This is a shady business practice, more customers and Nike need to be aware of it.

by Alonzo D.

So every time I get through and put a new release in my cart, tells me to wait minutes and sometimes over an hour to then tell me that the product has been sold or not available anymore. this app let Bots use their platform before real consumers get a chance, and PLEASE DONT COME AT ME SAYING THAT WE HAVE EQUAL OPPORTUNITIES BECAUSE WE DONT!
Your app and site is the main source of Resellers to get their hands on hundreds of pairs then sell for 3-4x’s the retail price...DONT ACT LIKE YOU DONT KNOW THIS. This problem should was a year 2000 thing, we’re in 2018 walking into 2019 and you haven’t even done or tried to kill this Bots issue. You app crashes because you don’t want to help regular customers get their hands on a new release but instead you let Bots rule your site and app. Get outta here with that junk!!! Champs, FinishLine and of course Foot Locker/Foot Action are Bots central. And that limited quantities excuse you use all the time is saturated, NO MORE EXCUSES, TAKE BLAME AND FIX IT!
WATCH OUT FOR THE CONCORDS RELEASE ON DEC 8th...THIS WILL BE AN EPIC FAIL FOR ALL REGULAR CUSTOMERS, BE READY FOR THE L’s.

by Joely Chuck

Recently (late 2021- current) I’ve notice that the reservation has been horrible. I’ve won multiple reservations but upon pick up, I can’t even log into FootLocker ; keeps saying “log in request fail”. Over and over again. There’s no way to show proof that I won the sneaker, except for name and phone number has to match. The down fall of that is, they can’t scan barcode and I don’t earn points for purchase. Please fix this as it’s getting so annoying trying to log in. Also even if I paid for the shoes there’s no record of it in FootLocker . Then after a few days when there is no new release, suddenly I can log in 🤦🏻‍♂️ and my reservation sneakers says, since I didn’t pick up it’s been given to someone else. I personally think that makes footlockers algorithm think that since I never pick up what’s the point of letting me win reservations again. FLX Point are useless. Go back to where I can redeem $20 off. Way better system they used to have.

by My Mustang

FootLocker rarely works. Maybe 2/10 times works. When it doesn’t it either doesn’t let you sign back in (especially if there’s some big releases), randomly times you out often, doesn’t load products correctly, and shows products that are no longer available. Most times (about 95% of the time) it just loads for awhile then says site fails/failed.

With some of the items that are though the draw, they make it difficult (& personally don’t really care) about normal people getting any releases. The correct way to do the draws would be to limit 1 per customer and if multiple items are purchased and/or bots are used is to terminate the order and ban those people. All releases are either backdoored and/or taken up by bots. They can do something to easily prevent this from happening and let legit people enter. But they would let this behavior continue.

Will I shop with them anytime in the future? I don’t really know, but kind of leaning towards NO, until they fix all those issues

by Frustrated Sneaker

Since the upgraded version of FootLocker it has kicked me out and now I cannot even get into FootLocker as it keeps saying user disabled. I have reached out to customer care through email and also customer support on the phone. Waited for over45 minutes for the supervisor to tell me to reach out to customer care online. Which I had already done so. No one is able to tell me why FootLocker continually states USER DISABLED. I am able to log in online and see all my points and purchases and my VIP. I have been told to uninstall and reinstall FootLocker which I have done so many times it has become frustrating. I even tried to log in to FootLocker on an entirely different model phone and still receiving the same exact error. All customer support tells me is “i don’t know why, I can see everything fine on my side”. This is the crappiest app since it has been updated 4 times in the past 2 weeks. This is beyond frustrating and foot locker customer service is absolutely horrible. For as much money I have spent you would think they would have their apps and employees up to date!

by Possible User

FootLocker has to be scored on legacy reviews. Meaning star ratings from yeeeaaaars ago. I literally just downloaded FootLocker not even 10 mins ago and can’t really use it. Received the cool grey 11 reservation email (first time ever, although I’ve had a FL account for too many years, but whatever), go to reserve and it tells me I need to download FootLocker . No big deal, this’ll make it easier for future purchases as well. Download and go to move forward with my reservation. FootLocker asks me to sign in. I do. It says it’s going to send me a verification email to verify my account, which it does, but that’s where the story really stops there. Every time I click the link to verify my account/email address, it drops me back into FootLocker to just a white screen. That’s it. Just a white screen with a black bar at the top that gives me the option to close that white screen. But it does nothing else. No pass go. No collect $200, or pay $200 should I say. No reserve option. So I can bother to try an create another account (dumb), or know in my tech savvy brain, that won’t change anything in the process, which would just be a forever looping circle of nothingness but wasted time and effort. And yes, I have both the latest version of FootLocker and iOS.

by N.Davis1502

I see why there isn’t any in app feedback options because FootLocker is horrible. I could drone on and on about all the problems but I will just highlight one. The reservation selection process is horrendous. How is it that I’ve been a “VIP” for month and have yet to reserve even the most heavily supplied releases. The system is broken and need to be re-evaluated or replaced. It is so easy to take advantage of the systems flaws and it shows. Releases are unfair and those that do not exploit are left at a disadvantage. Customers are left with no true option in purchasing releases held under the reservations as this app and its affiliates websites can never sustain themselves during major releases, FootLocker is dysfunctional, and staff are infamously corrupt when it comes to said releases in stores. In conclusion, the developers of FootLocker need to seriously consider how to enhance users’ enjoyment while using FootLocker because as far as I’m concerned there is none for people like myself that don’t exploit the system by repeatedly entering the reservation.

by Thumb Master

- having all points/rewards consolidated to one user profile is overall the best part of this rollout
- the points system for rewards & head-starts needs improvement, most users will only use points for the head-starts if there isn’t an easier way to get points vs spending a ton of money...please keep in mind, your average consumer doesn’t have the disposable income required to keep up with your current system
- on the “release” calendar, it would be nice to be able to choose a filter that filters out the releases that will “not”be in my area so I don’t have to click on each item only to be disappointed that the search results return nothing for my location

by APRIL$HOWERS

The only problem is the whole launch/reservation process. I think that in order to get a reservation you have to go through way too much! I wish that once I request for a reservation I could just immediately get either a decline or a confirmation. I don’t think that you should have to wait so long for an answer. Either that or I think that once you do get excepted for a reservation you should have a longer time period to confirm/except it! I have lost several reservations because I wasn’t able to confirm/except my reservation within The time span given. Which is only an hour or two. I think that is just not reasonable, a one day/24 hour time span would be better!!!!!

by MaxCstr

FootLocker is ridiculous. It logs you out right before the time you need to confirm you want the launch of a shoe. Then when it finally allows you to login again, it gives you a message saying “you didn’t confirm on time” and they “will offer to someone else”… well no ish, how am I supposed to confirm when your idiotic app doesn’t work?
Get your act together and fix the issues. Stop messing with people that actually want to buy the shoes for retail. This is only an advantage to sellers that utilize bots and then mark up the prices on the shoes to make a profit.

by Difej

So first of all I was a little bit of concern about getting shoes on FootLocker I saw bad reviews about not getting their package on time or they haven’t arrive or a confirmation text. So I did it and I receive the confirmation by email the second day in the afternoon (it takes a while). I ordered them Sunday and I put the shipping the 2-3 day business days and it comes this Thursday. Hope it comes good and with no issues. Thanks !

by Emery1107

I normally don’t write reviews but I tried to check to see if a shoe I want is in stock at the local foot locker and every time I found something and tried to go back it would take me to the first page that pops up when you open FootLocker ! FootLocker is so terrible to navigate...its like they don’t want you to buy anything as hard as it is to look and go back to the previous page without starting all over again. I mean really...it’s 2018 and the user interface is like FootLocker hasn’t been updated since they first created it. FootLocker is infuriating... it would be faster just to go to the store and see what’s in stock than to use this useless app.

by Kelia Galarza

I’ve lost a raffle because I didn’t watch my this app approved app all day long on Friday. Those Jordan’s was releasingon Saturday and so y’all had a raffle for those Jordan 11 cap and gown shoes and I wasn’t told or notified before hand when to watch out between a certain time, so that I could accept the shoes before I lose it. Yall need to clarify in FootLocker the time and date of when we , as contestants, should watch FootLocker and accept the shoes before you lose it. No one told me what time on Friday to look out for the raffle winners results. And also, I was like only 15mins late before y’all gave it away! I buy a lot of shoes each month, but I can’t get VIP Platnium status with y’all if y’all don’t let me win once in a blue moon. All other store apps are so much better

by No Stars, Like At All.

I downloaded FootLocker about 2weeks ago, hoping to get a successful outcome. Before today, my app was working fine, and moving at great speed! I was waiting for the new Jordan Bred 11’s launch and successfully picked my size, picked about 3 stores to reserve my size, and basically got in line. Only to open my app today, and get kicked out of my account (app AND online). I was unable to receive my 7min head start for reservations, I did not get to go pick up my shoes, and FootLocker still won’t even load. The company is aware how popular these shoes are, and won’t even accommodate customers. Customers who are trying to spend money.. how else am I supposed to reserve my size, when every this app associate, refers all customers to FootLocker for best service!!😡 I been waiting for 3months to get these shoes. Been watching FootLocker every day, all day! What a waste of my time.

by X DADDYD X

I would give it a 0 out of 5 star if I could. App is horrible anymore and customer service is just as bad. None of them know how to fix my issue, neither does IT techs. Somehow my VIP number got switched on FootLocker and instead of being PLATINUM VIP it shows me as VIP that has spent well over the amount to be PLATINUM. So now I don’t get my 9 minute head start I only get 6 minutes. Goodbye raffle wins. Please fix this issue. As I write this I’m on hold with a manager to try and fix this again for like the 10th time. Every time I am talking to them they get kicked out of the VIP system and can’t get logged back in. Worked great for first couple years. this app why fix what isn’t broke with ur updates?

by Cjoychambers

The button to go back (return to previous screen) is on the bottom of the page where no one would look for it. The button to return to the home page is in the upper left hand corner in exactly the same spot as the back button on any other app. The home button is even indicated by an arrow as a back button usually is. Why? Every time I try to return to the previous screen I accidentally hit the home button (because it looks like a "back" arrow) and have to do my search all over again. It doesn't save the search. Super annoying. If they want to keep the controls where they are, at least get rid of the arrow for the home button and use different symbols.

by Ensce14195

Hi demand shoes are already hard enough to get as it is I was able to work my way up the ranks to platinum level and just like the website said I am almost able to reserve any shoe that’s on the launch locator I see a lot of people talking about FootLocker is junk I’ve been buying shoes for a lot of years and this is the only app I can almost guarantee the shoe with everybody has their own opinion but I am thrilled to be able to get the shoes I want 99.9% of the time

by Nunya Bizz

Look if you don’t spend at least $300 annually or don’t really ever shop there til it’s release time guess what, you ain’t getting the shoe more than likely. Shop their more often and put in the work to get the shoes want. It’s that simple. Talk in’ bout “I just won’t shop at FTL or it’s sister stores” lol. I hope you’re in my area and really go their with that. Love FootLocker , love all the shoes I hit on. Stop being a cheap crybaby 🤷🏽‍♂️😂