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Listed below are our top recommendations on how to get in contact with AE + Aerie. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact AE + Aerie. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
I try to pay and order, and it always an issue!!! Literally this is the third to forth time I have placed and order since October 16, that something has not worked properly when I’m trying to pay. (It’s not November 29). I am so annoyed! The majority of what I’m ordering is for my teens. If they didn’t love your products, and fit them so well I would not make further purchases. I don’t have the time to drive to the store. Online ordering is how I get things done, I have a family of 6. Please make it easier for me to sign in during purchase. I am also further annoyed as I am signed up for rewards. All four times I have tried to make purchases this way, I literally have had everything in my cart on the app, and have been signed in. I checkout and I am told to sign in again after confirming my order; I am signed in though so what is going on here?!?!?! Ae/Aerie you need to get your app in better working order as I KNOW I cannot be the only one having this issue and I gaurentee most are just ordering elsewhere, and your loosing out on a lot of sales and $$$!!!
I love using the app and I find it extremely convenient. For some reason when you are in an item page you can add said item to your cart, only to have to remove it when paying because it is out of stock. There are other technical glitches such as automatically signing me out, removing promo codes, glitching out etc. As far as shipping goes, I have received the wrong item twice now with two different orders and have also noticed that the price values on my receipts are wonky. There may be something I don't understand but sometimes on the packing slips the purchase price and the return values are different. Sometimes the return value is more than the price paid and sometimes it is less than the price paid. I do have to give credit where credit is due though, the customer service and willingness to correct any mistakes is wonderful.
Let me begin by saying that my rating has NOTHING to do with AEO, the quality, or selection of their clothes! I’ve been a customer for years and have shopped via app on countless occasions. I recently updated my app and I am less-than-thrilled with the bugs and glitches that I ran into during my last purchase. Most of the functionality was fine, but during the checkout processes, it took three tries to complete the transaction because an “item couldn’t be shipped to the country selected” (the US)- this happened twice, and then after clearing that up, I try to complete the transaction and now I’m told that one of my items is no longer available. That should have been addressed three steps ago. Okay, fine, try again, go to complete my transaction for the third time and the total jumped up $10. Turns out, it takes some time for tax to be added... This was more irritating because while I browsed products, when selecting an item of interest, an error would display telling me that no information could be found for that item. Huh? I love AEO and will continue to be a customer, but please fix the app. It’s not the end of the world, but it is frustrating.
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