Edward Jones Reviews

Edward Jones Reviews

Published by on 2021-09-28

You're more likely to reach any goal when you track your progress toward it. The
Edward Jones app puts your financial information at your fingertips, so you'll
always know where you stand on your journey toward reaching your goals.
Download the app and sign in from virtually anywhere t...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Edward Jones Reviews

  • By


    This app does not work properly on the iPad Pro tab. I have used this app on different platforms and it works great, but when it comes to the 2018 version of the Apple Pro tablet, this app constantly crashes. The only way to get this app to work on my 2018 pro tablet is to uninstall the application and reinstall it, then the app will work open up as it should. But after the tablet goes into sleep mode or standby mode for any period of time, the app will not resume successfully. Trying to open the app will bring you to a black screen with a yellow border at the top and within 2 seconds it will crash and close the app. Closing the app entirely and re-opening it again leads to the same result. The only workaround is to uninstall the app, then reinstall and begin the cycle again. This is the only app that I have that does this and it’s been doing it ever since I got my IPad Pro even though I’ve been installing all the updates. Please fix. Update June 06th, 2019 It’s fixed. I got an update on June 5th, 2019 that address the long standing issue of this app crashing. Apparently the bug was within the face detection feature on the iPad Pro. Hats off to the developers for rolling their sleeves up and making this app useful again.

  • By

    Mostly useless

    There are so many inadequacies about this app that I will never be able to cover them all in this review. If you need any basic information about a security, you will need to get access to other technical resources such as Fidelity, Barron’s or Seeking Alpha. Here are some examples of how useless this is: 1. There is no way to see the aggregate performance of a portfolio on a daily basis, you have to go to the website 2. There is no way to see your holdings of multiple positions of the same equity, you have to go to the website 3. There is no ability to see any relevant news for your holdings, you have to go to SeekingAlpha or Barron's 4. There is no ability to do research on an individual security, you have to go to Seeking Alpha or Barron’s 5. It is unacceptable for this app to not have the ability to track and manage a watch list, particularly one that is recommended by my advisor. As someone who travels internationally, this an embarrassing deficiency. Their website is equally lacking. There is no ability to investigate the holdings of a mutual fund offered by Edward Jones. This app and their website is scandalously useless for a company whose motto is “Making sense of investing”. I have all my family wealth held with Edward Jones and am considering leaving them due to the lack of features in their app and website

  • By

    Black screen

    I would use the app daily several times just checking to see if the market was up or down. Now I click on it and it is black. I am using an I pad, do not have a smartphone. I hate to say it but I hope whomever messed this up has nothing to do with our money! It is now Wed and I just tried it and it works today. Thank you. One thing, I could not see where to find my EJ MasterCard amount on here, what I owe. When I check from my desktop it is right there for me to see. Thanks for getting this fixed.

  • By


    Update: For all that are having the black screen/crashing issue - delete and reinstall the app. Just updating didn't work for me, but I reinstalled the app and now it works! Original: This app has never worked for me - I open it up, I see a black screen with a yellow band at the top, and then it crashes and I'm back to my home screen. I've had the app for months, always updating with the hope that with the next update it would be fixed. No luck thus far. (I'm on an iPhone 8, which I would assume is supported)

  • By

    New iPhone XS app transition...App no longer Launches

    Update: for anyone with new Xs or similar, delete the app and re-install newest version and it will work! ____________________ My older iPhone 6 died and I purchased a new iPhone XS. Prior to the issue with iPhone 6, I had no issues with launching and utilizing the app. The app no longer comes up with the new phone. I used this app daily. And yes, I have the most up to date version of the EJ app. This is very disappointing. Please notify your clients of the fix ASAP. Major inconvenience

  • By

    You can’t access watchlist from the app

    I use the research and watchlist on the desktop version. These can’t be used, accessed or looked at from the app. Also, when trying to access the website from a browser on a phone or tablet it brings up the app version and won’t let you switch to the more helpful desktop version.

  • By

    Black Screen

    It has been about 2 weeks with the Black Screen. I called Tech Services..they said they are working on it. Edward Jones and there staff are great, I have been a client for over 10 years. But I sure wish they would fix there App. 2nd review: It has now been over a month, still the same. Black Screen. Maybe time to think about moving my account! March 10,2019. Do they have an IT Dept. or is is subbed out? Come on guys “fix it” 3rd review: Over 2 months. Still Black Screen. I spoke to Customer Support,I spoke to tech support, a Ticket was opened at there IT section So they say. No change, nothing,just a run around. I spoke to my financial advisor. He was unable to help. (Great with my money but tech problems,don’t go near E J) It is just a funny story, that a company as BIG as Edward Jones can’t get this problem fixed. I am looking a Fidelity & prudential. I wish there was a rating lower than “0”.

  • By

    Worked well until last update!

    While the app worked well for quite a while without problem, the latest update has resulted the app to be useless. While the app deciding to not save my user name was annoying, it then decided to not recognize my password. When I reinserted it, the app cleared the user id and password then began transitioning to the sign in screen over and over without allowing me to enter anything.

  • By

    Very convenient

    I downloaded the app at the recommendation of my advisor. I was able to us it to easily deposit a check. It allows me to message my advisor and check my accounts and is much more convenient for me than logging in through my computer.

  • By

    Almost as good as the desktop

    I have an iPhone XR and just upgraded to iOS 12.1.4. I was a bit apprehensive about about downloading this app based on the recent reviews, but it is working great for me. Perhaps some of the reviewers need to update their operating systems or the issues have been fixed.

  • By

    Requested feature

    In general I like the application, it provides a lot of information at my fingertips. I use the iPhone application to monitor several accounts. When viewing account details, it would be nice if I could switch accounts by tapping on the title bar instead of reloading the accounts summary.

  • By

    Frankly, pretty crap

    As with the website, the app itself is quite poor in terms of its layout and responsiveness. Getting in a situation where the menu does not really allow you to just go back and you have to start again from a root menu is common. I’m pretty amazed at how bad it is, honestly. I mean the boomers who don’t understand or like technology won’t be around forever, thank God. One day people who expect more than “well it’s not crashing my iPad” will be your largest base. Better get that down pat now.

  • By

    Trouble with new iPad Pro 11”

    I received a new iPad Pro 11 inch about three weeks ago. Every time I open the Edward Jones app or website closes as it’s loading. Still have my old iPad from 2016 and there are no issues even though I have updated the latest iOS. Please help. The app has always been very helpful and easy to use.

  • By

    Seriously?!? How long does it take to get this working again?

    I was always wondering why the EJ App only has 2 stars. It was always working just fine for me. But then I saw somebody having trouble with the app on a Samsung phone. I thought it must be the phone. Now, I have an iPhone but even after the update that should fix the blank black screen - IT STILL DOESN’T WORK! This is ridiculous long to fix a problem that was probably caused by the developer. Get it done!

  • By

    Unable to login

    I used this app ALL the time! Such a great way to check in on your investments, however, I have been unable to use this the last 4 days. I login with fingerprint, but it doesn’t go any further. It stops and doesn’t log me in. I tried going to the online version in safari, but it just takes me to the app. It’s frustrating that I can’t keep tabs on my investments because of login issues whether I use password or fingerprint login.

A better way to Contact apps

You can now contact Edward Jones customer service directly
via Email using our new site - AppContacter.com

Contact Edward Jones directly

Is Edward Jones Safe?

Yes. Edward Jones is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 258 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.5/5 . Justuseapp Safety Score for Edward Jones Is 24.1/100.

Is Edward Jones Legit?

Yes. Edward Jones is legit, but not 100% legit to us. This conclusion was arrived at by running over 258 Edward Jones User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Edward Jones Is 24.1/100.

Is Edward Jones not working?

Edward Jones works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Reported Issues: 1 Comments

By Rick Leroux
May 20 2021

Your phone app is just appalling. It's such a waste of my time trying to chase down what my portfolio is doing. I do not understand why you would quit using an app that works and is easy to use for this monstrosity.

Have a Problem with Edward Jones? Report Issue

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Why should I report an Issue with Edward Jones?

  1. Pulling issues faced by users like you is a good way to draw attention of Edward Jones to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Edward Jones customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Edward Jones.

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