Entergy app not working? crashes or has problems?

Entergy Status

Published by Entergy Services, Inc. on 2023-12-14

Entergy app provides a quick, easy bill payment method, view outages and
usage. Entergy’s mobile app offers customers a quick and easy way to manage
their accounts.

I have a problem with Entergy

Are you having issues? Select the issue you are having below and provide feedback to Entergy.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

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Most reported problems

Reported Issues: 5 Comments

By Entergy Customer 1 year ago

Worst app I have ever used. They update it all the time and things still don’t work right.

By Philip Bird 1 year ago

Daily usage stopped working three days ago. It no longer shows usage from 2nd of August forward.

By Katelyn wall 1 year ago

The app will just take me in circles and won’t ever send the prompt to put my payment information in

By Samuel Cook 1 year ago

App won't allow me to make payment. Seems to have lost my form of payment information. Please repair ASAP

By Steven Edwards 1 year ago

The app won’t let me make a payment it’s day we were not able to process your request. Please try again and it keeps on saying that

Common dislikes about Entergy app

- Unable to change password

- Ghost charges on bills

- Rude customer service representatives

- Charging for what is not used

Have a Problem with Entergy? Report Issue

Common Entergy Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Entergy app on iOS and Android devices. Solve all Entergy app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Entergy iPhone Issues and Solutions

Entergy iOS app crashes, not working, errors
Entergy iOS app network issues
Entergy on iOS has black/white screen

Entergy Android App Issues and Solutions

Entergy has errors/crashing/not working
Entergy server network connectivity issues
Entergy has black screen

Entergy iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Entergy app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Entergy app crashes or not working on Iphone (iOS):

Close and restart the Entergy app on iPhone
Update Entergy app to the Latest Version for iOS
Uninstall and reinstall Entergy iPhone app
Update your iPhone to the latest iOS version

Fix Entergy on iPhone unable to connect to server/internet connection issues::

To resolve Entergy network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Entergy black/white screen (blank screen) on iPhone:

Follow the Entergy iOS app troubleshooting guide Here →

Entergy Android App Issues and Solutions

Fix Entergy not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Entergy app issues:

Force Stop the Entergy App
1. On android, goto "Settings" » click Entergy app. » click "Force Stop".

Update Entergy to the latest version on PlayStore

Clear Entergy App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Entergy app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Entergy.

Fix Entergy unable to contact server/ Entergy internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Entergy » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Entergy » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Entergy on android.

Solve Entergy black/white screens issue on Android:

Follow the Entergy android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Entergy Services, Inc., developers of Entergy.

100% Contact Match

Developer: Entergy

E-Mail: [email protected]

Website: Visit Entergy Website

100% Contact Match

Developer: Northwest Lineman College

E-Mail: [email protected]

Website: Visit Northwest Lineman College Website

About this app

Entergy offers the ability to set up and manage contact preferences for billing, outage, usage and more via text, voice, or email channels. this app app provides a quick, easy bill payment method, view outages and usage. this app’s mobile app offers customers a quick and easy way to manage their accounts. Customers can also use Entergy to report an outage or check outage status via text messages. Customers can also enroll in PaperFREE billing, make payment arrangements and choose a monthly billing date. Find outage information on our outage map, this app Storm Center, or via text alerts for your specific location. After viewing account balance and due date, customers can pay with a single swipe. Provide your feedback using Real Time Ratings following payments or before logout or share free form via Contact Us on More screen. With a bank account or debit/credit card, customers can pay as a guest. Take control by viewing daily usage and costs or monthly trends. You can customize your dashboard to suit your needs and find the information you need, fast. Need to register your account? Visit myEntergy. com. Save energy and money with the latest energy efficiency tips. Learn our latest news and updates with a single tap.