PacSun Reviews

let me start off by saying i absolutely love this app, it’s one of my favorite stores, might even actually be my favorite. i’ve gotten a lot of things from this app, and in-store theres never a problem. however, both PacSun and the website have some issues that are very frustrating for me. on PacSun , it won’t let me favorite or “heart” any of the items at all. i’ve been using it for a long time and it used to let me only do a few, but now it will not let me do this at all. recently, almost every time i’ve used PacSun i’ve had a problem checking out. a lot of times a sale won’t apply (that’s been advertised on the opening page of PacSun ) and even more than that it will let me put items in my cart, and then as soon as i go to check out it will say they are out of stock. i know that they didn’t just run out because i tried to take them out of my cart and put them back in multiple times and it always says the product is unavailable. for example today i wanted to use the buy one get one free which is very limited time, and went to the shorts. i had about 4 or 5 pairs of shorts that PacSun let me put into my bag and none of them were available. the same thing happened when i tried on the website. these problems have been occurring for a while, i LOVE this store PacSun and website just need some fixes and they have for a while:(

PacSun navigation is mediocre. when i went to do online shopping this app is the only app that i prefer to browse on the website instead of PacSun mostly because the navigation isn’t neat and organized. For example, if I were to open PacSun and look into the women’s section, some items from mens show up in the top results like mens jean or shirts. Not only that, but the sort menu to filter out exactly what category just seems messy to me. I prefer to go into the women section, have another menu displayed of what category I would like to see and could display an “View all tops” or “View all mom jeans” along with being able to narrowing down the categories easier.

Another complaint I have is when you sort into categories, all items that are “unavailable” show up and they are mostly items that are discounted. It’s annoying to see a cute top and click on the item and favorite it only for it to say it’s unavailable :/ if there’s items unavailable? why show them in the results ??? if there was an option to have an “email me when restock” would make sense to show these items, but if that email option isn’t there then why show the unavailable items ??? make it make sense :/

I really love PacSun they have good and nice styles, while I was shopping on here I saw some playboy sweatpants and playboy shirts and everything. I was gonna buy it but I waited like 5 or 6 days to buy it. Then on the 7th day they ran out of playboy clothes that I wanted. I was really disappointed because I wanted these clothes for my birthday since my birthday is coming up so I waited 1 or 2 days for the clothes that I wanted to restock hopefully they would restock. The next day they had all of the clothes that I wanted I was super excited to buy it so I tried to put some clothes that I wanted in my shopping bag but it says product unavailable I was a little mad but whatever it’s just a shirt so I moved on to the next thing I wanted it says product unavailable again then the next thing it says product unavailable I was mad and I tried to put all of the clothes that were out of stock the last time into my shopping bag then it says product unavailable I tried to contact them but they wasn’t answering it seemed strange because my sweatpants that were in my shopping bag said that they restocked them. I was really disappointed that all of the playboy clothes that were restocked said it was unavailable. Please fix your app. Thank you.

The clothing is stylish and quality BUT, as a huge clothing company I would expect you guys to have better reign on your app. It’s glitchy constantly and screens freeze, it won’t let me sign in most of the time, and one time it actually straight up just showed the JavaScript for the page instead of the actual page—way too many glitches for a big company like you guys. Fix your dam app please. Many would appreciate… also, the fact that you guys don’t make the projected delivery date more accessible in update emails/when tracking your order is counterintuitive. Only logical that people would want a rough estimate. Granted, it IS shown in some places but as I recall it’s way less accessible than most other online ordering apps. Overall I like your brand but think you guys can do better. You’re this app. surely with the income you guys are getting you can afford to pay someone to fix PacSun, which would improve customers’ experience with the brand as well. Come on guys. TLDR: Clothes are great but app is glitchy. this app can do better

Don’t get me wrong.. I loveee the clothes and style they have!!!! I recently made my first order over Black Friday weekend and it said I could get everything so I checked out. As a few days went by I got an email saying 2 of the shirts I got were out of stock.. I was really disappointed because I was looking forward to these clothes and PacSun should have told me it was out of stock before it let me buy it 🙄 The email said it will discharge me from my card and give me back my money... it didn’t and it’s been a few days. AGAIN yesterday I got an email saying a hoodie and another shirt are out of stock and no longer will be shipped to my house. I was okay with having two shirts not coming BUT havingg 4 things being out of stock AFTER 6 days of already buying it isss annoying. I decided to call customer service about this and their service is horribleeee... they claimed that a lot of it isn’t in my order when it’s clearly on my list of items I ordered. Overall, I don’t recommend buying online and I’m really disappointed because I was excited for my purchases. The website and app needs MAJOR fixing and I don’t think I will ever purchase anything from here again.

If you see something you like. Try to look for it somewhere else and order it there instead. I wouldn’t place orders on PacSun . And Like other reviewers have said they cancel 99% of your order saying it’s not available. I got one out of four things I ordered. The rest were not available. Why was I able to order them? I would have preferred to cancel the entire order if they would have let me know first. Shows different availability on app and via computer of products. After two weeks they let me know I was not getting three of the items. It is now three weeks and I have heard nothing of the fourth item. If it’s coming. If it’s canceled. Nothing. This place is a mess with online ordering. Not worth it!! Now that I am going to contact them if I am getting the last item which I’m sure I’m not. I need to wait 30mins to chat with someone and PacSun keeps closing the chat option. I do a lot of online ordering and this app is not close to being at the level of other stores. And in what world is it okay to wait in chat for over 30mins. They need to hire more workers for right now. Duh!

first of all i love the cloths but you have to be careful shopping here with your money. i went a couple months ago back in september and they double charged me $43. i tried multiple times getting my money back at the location and online customer service. but now i still haven’t received the money. for that event basically i spent $43 at the store, got charged the same amount a day later, and never got my money back. now i went again for a return. i purchased this item around 3 weeks ago and lost the receipt but it still had the tag. so i went to return this hoodie i payed FIFTY FIVE dollars for. i go and the girl who is working is processing the return and hands me a merchandise return card. so it was supposed to have $55 on it. but when i went to use it 2 days later there was no money. i don’t know if it is just my location that is terrible but the customer service is to. not only have i been scammed all this money this huge company does nothing to help get my money back. cute cloths but please to not waste your money!!!

I don’t know if anyone is gonna see this but i just wanted to put this out there just in case someone does. I love this app and shop there all the time, my hometown mall is very small and recently just got rid of the ONE store we had, leaving me to only shop online. That’s completely fine, but oh my GODDD THE WEBSITE IS ALMOST IMPOSSIBLE TO USE. It’s extremely glitchy, always refreshes to the top of the page when you try to click the “back” button, and is so incredibly slow!!! I would expect such a huge company to have a good and quality website, but this app’s is probably the worst out of all of the big brand names. It’s literally so glitchy and slow that i just give up half of the time and go to the Urban Outfitters website instead. I really really wish they would improve it, i would spend so much more of my money if i could actually have a positive online experience!!

The website has some bugs, as it constantly brings me back up to previous styles on the page that I’ve already scrolled through, as I’m scrolling down. It’s like it keeps refreshing while I’m just looking and it’s super annoying bc I give up and don’t get to look through all the products. So thinking that it would be different if I got PacSun and used that instead, I downloaded it. My first day using it was yesterday and it kept signing me out of my account when I would exit PacSun , idk if they meant to do this but it makes PacSun feel pointless. It is my second day using it and it won’t even load the home page for me. It did end up loading once for me earlier but each tab I tried clicking on in PacSun kept loading an error page saying “access denied.” I just deleted it bc it’s such a hassle to use, very inconvenient. I hope they improve their web development bc yikes

Literally the worst app I’ve ever used, the clothes are cute n stuff but technically speaking.. idk even where to begin, PacSun constantly logs me out even if I tell it to remember me on PacSun . It also randomly shows the Java script or something on my screen and says stuff like “access not granted” and it SO ANNOYING. You need to start working on your app, because the browser is literally better that this. I’m low key scared of using PacSun because it’s so glitchy I’m scared it’ll give me a virus. And I just hold my breath every time I opens PacSun bc I’m scared it logged me out. And I know your gonna be like “getting logged out isn’t a big deal just log back in!” But I get major anxiety over passwords and stuff so get logged out every 15 seconds isn’t super joyous. I think the clothes are great but I think they could do better.

I like being able to favorite clothes for later and they have that on PacSun but half the time it doesn’t work, it’ll click and then the heart will turn black but then just go back white, I don’t know if that means it’s out of stock or what but still. They need PacSun to tell when things are out of stock more because sometimes there will be things you think are available because it doesn’t say anything about it not but then you click to add to cart and it says unavailable then. And another thing is I’ve ordered a few things that I’ve never received and never got an email saying anything about them being out of stock or anything. Even if they did send an email being out of stock, I shouldn’t be able to order something if they don’t have it

As I added certain items to my bag, I did so with the intent of buying it, not to find out if it was available or not. When I was done with my order, I was stopped and told that I was unable to check out. I had to go to the actual website and find out that some of my items were unavailable for check out. After moving things around, changing sizes and finding alternatives for items that weren't available, I went back and forth for about three times. It'd be helpful if we were told in PacSun if something was unavailable, or if PacSun was updated to remove items that were unavailable. I'm excited for the products I've ordered, I have trust in this store's quality but ease of use is also a strong value. Have a beautiful day, Vinny.

I love the clothes at this app. I also really love all of the swimsuits they have. There’s a so many to choose from and so many different styles. The problem is, is that whenever I go to add them to my bag to buy them, it says that they’re unavailable. And I understand that items can sell out, but I’ve been trying to buy a few swimsuits for about a month now and it happens every time. Not just to a couple suits, but it happens 9/10 suits that I try to add to my bag. I’ve even tried filtering it to only show my suits that are my size and it still tells me that they’re unavailable. It’s just very annoying because I have intentions of spending a decent amount of money on swimsuits. This also happens with clothes, just not as often.

this app’s hit-or-miss product quality aside, their app alone makes shopping such an ordeal. PacSun doesn’t update when an item is out of stock, which often leads to you getting all the way to placing your order before it notifies you that you can’t actually purchase the item. Sometimes it will tell you before then (when you try to add the item to the bag), but it will still show up as in stock when you’re shopping on PacSun or when you view the item in your list. All in all, there’s a good chance that you won’t be able to buy any given item that you view on PacSun . And you should know: even if you can get through placing an order without a headache, all return shipping is $8, even if you had free shipping originally, and even if this app sent you the wrong item (which they do frequently). It’s honestly just not worth the hassle. I’m sticking to Urban Outfitters

I love PacSun and this brand a lot. The styles are really up my ally, but sometimes the prices could be expensive. I would love to have a size chart since I have not seen any in PacSun . I also trie led to like an item but it glitches and unlikes the product, so I have to save it in notes and every-time I go back to look at the product, it’s unavailable in my size or completely out of stock. It keeps glitching and slows down a lot. I looked online rather then PacSun and it is wayyyy better. Not all apps for shopping make a big difference, but I still recommend this brand and all the other brands it partners with.

This is probably one of the more poorly designed clothing websites I’ve ever gone on. Clothes that are displayed as in stock come up as “product not available” when I try to put it in my cart. Happened to me probably 15 times. Every shirt I like says the same thing. Didn’t happen in the guys clothing side however. If thats not bad enough, if I browse for too long or switch apps for a moment, when I try to put something in my cart it says “logging back in” and takes me back to the home screen where I then lose my place as well as erasing the stuff I had in my cart prior. And yes I was logged into my account. Whoever designed PacSun, who knows If the website is any better, needs to reevaluate their life decisions. this app does have some very cute tops but this experience was overall too frustrating for me to want to give them any money. Get it together, this app.

I have tried numerous times to order on PacSun , i check the order closely each time i try and the order never goes through. it does work on the website, but PLEASE this app, PLEASE fix PacSun . im not sure whats wrong with it, but the websites isnt accepting coupons unless its with PacSun , but i cant even buy anything on PacSun ?? most of the time, PacSun wont even open without my phone crashing. it wouldnt be possible that it would be my wifi since other shopping apps work fine and open quickly. I absolutely love their clothes, but PacSun does need some serious work. i also recommend to add apple pay😔😔 also whenever i try to purchase something on PacSun , i will select the shipping option and then it will take it out before i push place order and then it just pops up with a notification saying “Please try again later” from this, i have never been able to buy ANYTHING on PacSun 🥺

so this app is an amazing app with really good offers, and amazing style. some downsides too it include that you have to have an almost perfect connection to access it quickly/efficiently. if u have a good connection it works amazing, but if u don't its very slow. another problem, is it is constantly logging me out. i log in and it should KEEP me logged in, but it frequently kicks me out. its not a huge deal to log back in, but its a bit of a pain sometimes. now with all those cons, there are a lot of pros. with amazing style and great offers you can easily access your cart to find everything you've saved for later purchases. when PacSun is working fine, it offers one of the best shopping apps I've ever used. so all in all i recommend PacSun, but there are a few flaws with the day to day access of it.

On black friday I tried to make a purchase with my $50 gift card, but it took my money and my order didn’t go through. I talked to customer service for 30 minutes and they told me they would put the money back on my card in the next 1-8 hours. So today, on cyber monday, I tried to make the purchase again. My order today would go from $69 to $32. But of course, it still says my money is gone. So I contacted customer service and they said they would put my money back in, in the next 1-8 hours and that they were sorry. 10 hours later, an hour before cyber monday ends, I go to make my purchase and sure enough, I have no money in my card. So my $50 is gone, and I don’t get to make my purchase on cyber monday (I will not be going back and buying it now. I don’t have $69.) I honestly am really upset about this and I won’t be making another purchase from here again.

Don’t get me wrong, the clothing and deals this app offers are amazing, however the way they’ve created PacSun is just not it. PacSun navigation isn’t smooth like H&M or Hollister for example; it occasionally glitches and doesn’t work properly. On top of that, I updated PacSun only to not be able to find my most recent order that I already paid for under “recent orders”. I haven’t received it in the mail yet but I better have it before Christmas like it said on the shipping date. And this app, please consider adding a tracking package option, once it says shipped it stays that way and doesn’t even let you know if your package has arrived :/. But yea the better way to shop this app is on the website they got because PacSun is very mid.

this app is one of my favorite stores. They always have cute clothes and their clothing is also really good quality. The reason why I’m giving them three stars is because I recently made a purchase online and PacSun was giving me such a difficult time ordering my items. I eventually had to go to safari and order it from their website and not on the actual app since the order just wouldn’t go through. Anyways once I ordered everything, I get an email about four days later telling me one of the tops I ordered is “no longer available”. It was very upsetting. Maybe if my order went through the first time, then we wouldn’t have had an issue with anything being unavailable as it was available when I ordered it.

So I downloaded PacSun to receive the rewards and it was very convoluted, bad service and the rewards I had on email were different from what I actually had on my phone. this app didn’t even bother to email my actual email with like a confirmation that I signed up for their rewards. I would leave 0 stars if I could. HIGHLY would not recommend getting PacSun OR signing up for rewards because it does absolutely NOTHING I am so upset and displeased by the audacity of the people who run this app that they couldn’t so much as even give me a confirmation email???? I also signed up not twice not three times but 4 whole times before this app told me to put a pw with my account which it never did before therefore I was never able to log in. DO NOT get PacSun or try and sign up for rewards because I guarantee the same will happen to you.

The website runs fine, but however PacSun offers clearance clothing that you can ONLY GET on PacSun platform. Every time i do attempt to add anything to the bag, regardless of size/clothing/color it tells me “clothing product unavailable to add to bag” and it’s not that the clothing is out of stock, but cause PacSun is so horrible. this app has already had money problems before and if they can’t fix simple things like this then they’re losing out on customers and money. I would have already bought at LEAST a couple hundred dollars worth of items from PacSun but i CANT because PacSun doesn’t even function. Very upset to see this. I know the clothing i want will be long gone by the time PacSun is fixed.

Nothing works in PacSun. It doesn’t save things to your shopping cart, if you click on an item and go back you have to start at the top of the page, it will sign you out when you close PacSun ... there is nothing easy about using PacSun. Even the checkout is hard to use and unclear as to when information is incorrect. I absolutely hate PacSun. You’d think that a store would make it as easy as possible for you to give them your money. I’ve been trying to buy a pair of pants for 4 hours and NOTHING. Take a hint from American Eagle, PS marketing team. This wreaks, and it shows that none of you use it because if you did it would have changed LONG ago.

PacSun works worse than the online website. Whoever the devs are for PacSun forgot that functionality was more important than a coll look. Because I have been using PacSun for over 2 years and i can honestly say when J first downloaded PacSun it was very simple and user friendly. The devs have updated it overtime and instead of improving functionality they have only improved design PacSun crashes very frequently. Everytime I open it I have to log in. All the items in my cart are gone. Its nothing but a waist of time. I would highly recommend using the website over this piece of junk anyday.

PacSun is great. Smooth navigation most of the time. Sometimes PacSun gets stuck on loading screens or I’m able to add items into the cart then when I’m about check out it says it’s no longer available and im like “ummmm okay??” The MAIN THING you guys need to add is APPLE PAY. Come on now. You guys are on iOS and don’t have that basic functionality on PacSun . A little silly to me. Would a smoother checkout process then me having to manually every time I try to buy an item.

PacSun can’t always keep up with the website. Sometimes there are things available on PacSun that don’t show up on the web, and vice versa, so a lot of the times I’m back and forth between the two.

So the clothes are cute and stuff blah blah blah but here’s the real issue. PacSun is just messed up and tells you it has things in stock but when you add it to cart it says they don’t have it anymore(??). Also you can ORDER things like CHECKOUT. And they will later send you an email that your item is out of stock. You can check PacSun and the item is still (in both cases not just if you check out) “in stock”. It doesn’t make any sense to me but I guess if you are interested in getting confused and frustrated then this is PacSun for you!

PacSun has very good quality chop thing and PacSun is very easy to navigate around but I ordered a few clothes 10 days ago and only 3 out of the 5 things came. This is my first time ordering from this app online but that is a very long time for shipping. I order things from other apps like hollister and it only takes 3-5 days. 10 days and still nothing, that’s crazy.

I love this app and having an app for it but the only thing that needs fixed is the wishlist! Anytime I try to click on the heart beside an item that I like, it turns black for a second (to show that I favorited it) but then it turns back to white as if I never did anything. It’s been like that for a long time and I would love to be able to put my items in a wishlist!

I am an excessive online shopper and enjoy taking my time finding what I like, PacSun however, will delete everything in my cart after 30 minutes. Even if I never left PacSun or am logged into my account! Now I have lost all progress and will have to go through the entire site to find the things I liked again because the search engine in PacSun also stinks. It makes me not want to buy from here, because I’d rather not waste my time finding things that I had already put in my cart.

Being the hype beast that I am, I wanted to waste my money here on this app. this app is a very good and fresh store and the things that they have online are not shabby. I recommend using PacSun if you are a stupid human being that gets AirPods for Christmas. Hope you enjoyed my rant btw I don’t know what I was saying above so enjoy reading that. Hope you have fun in your nightmares I will be there. -from hype beast.