Contact PacSun Support

by FIXorNIX

If you see something you like. Try to look for it somewhere else and order it there instead. I wouldn’t place orders on the app. And Like other reviewers have said they cancel 99% of your order saying it’s not available. I got one out of four things I ordered. The rest were not available. Why was I able to order them? I would have preferred to cancel the entire order if they would have let me know first. Shows different availability on app and via computer of products. After two weeks they let me know I was not getting three of the items. It is now three weeks and I have heard nothing of the fourth item. If it’s coming. If it’s canceled. Nothing. This place is a mess with online ordering. Not worth it!! Now that I am going to contact them if I am getting the last item which I’m sure I’m not. I need to wait 30mins to chat with someone and the app keeps closing the chat option. I do a lot of online ordering and pacSun is not close to being at the level of other stores. And in what world is it okay to wait in chat for over 30mins. They need to hire more workers for right now. Duh!

by #savageunicorn

first of all i love the cloths but you have to be careful shopping here with your money. i went a couple months ago back in september and they double charged me $43. i tried multiple times getting my money back at the location and online customer service. but now i still haven’t received the money. for that event basically i spent $43 at the store, got charged the same amount a day later, and never got my money back. now i went again for a return. i purchased this item around 3 weeks ago and lost the receipt but it still had the tag. so i went to return this hoodie i payed FIFTY FIVE dollars for. i go and the girl who is working is processing the return and hands me a merchandise return card. so it was supposed to have $55 on it. but when i went to use it 2 days later there was no money. i don’t know if it is just my location that is terrible but the customer service is to. not only have i been scammed all this money this huge company does nothing to help get my money back. cute cloths but please to not waste your money!!!

by _4071_

PacSun’s hit-or-miss product quality aside, their app alone makes shopping such an ordeal. The app doesn’t update when an item is out of stock, which often leads to you getting all the way to placing your order before it notifies you that you can’t actually purchase the item. Sometimes it will tell you before then (when you try to add the item to the bag), but it will still show up as in stock when you’re shopping on the app or when you view the item in your list. All in all, there’s a good chance that you won’t be able to buy any given item that you view on the app. And you should know: even if you can get through placing an order without a headache, all return shipping is $8, even if you had free shipping originally, and even if PacSun sent you the wrong item (which they do frequently). It’s honestly just not worth the hassle. I’m sticking to Urban Outfitters