Contact PacSun Support

by Iloovvefortnitee

I really love this app they have good and nice styles, while I was shopping on here I saw some playboy sweatpants and playboy shirts and everything. I was gonna buy it but I waited like 5 or 6 days to buy it. Then on the 7th day they ran out of playboy clothes that I wanted. I was really disappointed because I wanted these clothes for my birthday since my birthday is coming up so I waited 1 or 2 days for the clothes that I wanted to restock hopefully they would restock. The next day they had all of the clothes that I wanted I was super excited to buy it so I tried to put some clothes that I wanted in my shopping bag but it says product unavailable I was a little mad but whatever it’s just a shirt so I moved on to the next thing I wanted it says product unavailable again then the next thing it says product unavailable I was mad and I tried to put all of the clothes that were out of stock the last time into my shopping bag then it says product unavailable I tried to contact them but they wasn’t answering it seemed strange because my sweatpants that were in my shopping bag said that they restocked them. I was really disappointed that all of the playboy clothes that were restocked said it was unavailable. Please fix your app. Thank you.

by ONE OF UR BIGGEST FANS #1

Don’t get me wrong.. I loveee the clothes and style they have!!!! I recently made my first order over Black Friday weekend and it said I could get everything so I checked out. As a few days went by I got an email saying 2 of the shirts I got were out of stock.. I was really disappointed because I was looking forward to these clothes and the app should have told me it was out of stock before it let me buy it 🙄 The email said it will discharge me from my card and give me back my money... it didn’t and it’s been a few days. AGAIN yesterday I got an email saying a hoodie and another shirt are out of stock and no longer will be shipped to my house. I was okay with having two shirts not coming BUT havingg 4 things being out of stock AFTER 6 days of already buying it isss annoying. I decided to call customer service about this and their service is horribleeee... they claimed that a lot of it isn’t in my order when it’s clearly on my list of items I ordered. Overall, I don’t recommend buying online and I’m really disappointed because I was excited for my purchases. The website and app needs MAJOR fixing and I don’t think I will ever purchase anything from here again.

by FIXorNIX

If you see something you like. Try to look for it somewhere else and order it there instead. I wouldn’t place orders on the app. And Like other reviewers have said they cancel 99% of your order saying it’s not available. I got one out of four things I ordered. The rest were not available. Why was I able to order them? I would have preferred to cancel the entire order if they would have let me know first. Shows different availability on app and via computer of products. After two weeks they let me know I was not getting three of the items. It is now three weeks and I have heard nothing of the fourth item. If it’s coming. If it’s canceled. Nothing. This place is a mess with online ordering. Not worth it!! Now that I am going to contact them if I am getting the last item which I’m sure I’m not. I need to wait 30mins to chat with someone and the app keeps closing the chat option. I do a lot of online ordering and pacSun is not close to being at the level of other stores. And in what world is it okay to wait in chat for over 30mins. They need to hire more workers for right now. Duh!