ASOS - Discover Fashion Online Reviews

by VERY DISAPPOINTD COSTUMER

Honestly I’m very disappointed with this app. They keep talking about free shipping if you add this or that but I opted for a pick up option and even tho they said delivery was free when I went to an UPS store to pick up they still charged me 5$ plus change for DELIVERY!! WTH is this trickery?? They never mentioned to me UPS would charge it. ALSO THEIR SIZING IS NOT WESTERN COSTUMARY!!! IT IS ASIAN, ALWAYS ORDER A BIGGER SIZE FROM YOUR REGULAR FITTING IT IS NOT THE SAME!!!!! Clothes are made in Cambodia and that’s probably why. Fabric in some clothes are not very good either. NEVER PAY FULL PRICE FOR THINGS. Wait for discounts. Full price is not worth it. this app wanna charge high prices in their own designs but it’s not worth it the quality. DONT BE FOOLED!!! They trick their costumers. VERY DISAPPOINTED!! I spent about 1k in 2 weeks because of holidays etc. I’m very disappointed. I’ll never recommend anyone ever and only continued shopping on here online because of the pandemic. Will NEVER be coming back. They should be embarrassed for treating a new costumer like me this poorly. DONT SUPPORT this app!!!! I rather shop at Marshall’s and Ross. Seriously!!!

by Kr15t3n3

This is the worst online shopping experience I’ve ever had. I found some boots I adore that I can’t find anywhere else. I tried ordering it 7+ times but the order would fail every time. I chatted with probably 10 different agents over the last week trying to get help going through, but they’d all give me bare minimum answers, always telling me to do something I’d already tried. It seemed like they were just eager to get me off the chat. I did everything they suggested and more. I’ve been as patient as possible and done everything I could to troubleshoot, even contacted my bank and switched payment options to make sure it wasn’t on my end. After all the troubleshooting and chatting, the issue is obviously on this app’s end and the agents knew it but would always send me away with no solution and wouldn’t bother to escalate the issue. I asked for someone to take a look at my account to ACTUALLY see why it wasn’t going through and the agent just said sorry, just try ordering again in an hour. Now, the boots are sold out in my size because they constantly would send me away and now I can’t get them. I’m so frustrated and sad because I can’t find them anywhere else and this app customer service couldn’t care less.

by Ema____

They have the absolute worst customer service I have ever experienced. I bought a some items that ended being to big, after I returned it, I didn’t even get half of the refund I was supposed to get. There is no number to call on their website so I had to chat. The person I chatted with was horrible, telling me that I didn’t all my refund because I got a discount. For example, If an item originally cost $40 and I get it at a discounted rate of $21, if I return the item, I should the $21 I paid but I didn’t. I’m not sure how they explained it but they stripped the discount off the other items and deducted it from my refund like they were punishing me for returning items. They don’t even do exchanges so I couldn’t replace the items with the right size or even just the items back that I returned. I was extremely dissatisfied and the person I was chatting with absolutely didn’t care. I have chatted with multiple people from their service area and got the terrible service every time.

I will be honest, their clothes are nice but make sure you buy the right size because I would not recommend that you return anything. If it doesn’t fit it right, you are better off keeping it or giving it away.

by OliviaLaurenD

Seriously the worst shopping + customer service experience ever!
I bought a dress 3x, each time my ordered was cancelled (after purchase was made) due to it being “out of stock”.
But each time I went back to the item after it was cancelled - it says it’s in stock. I went to customer service every time my order was cancelled (before I repurchased again) and they assured me it was in stock. The third time I ordered it, I even paid MORE than the original price since it wasn’t on sale anymore. I am STILL waiting on refunds totaling over $100 and have no dress to show for it. The only “help” they could give me was to say “it’s out of our control” and “we’ll alert our warehouse”. They even told me I could order it AGAIN and they would “refund me the difference of the price increase once I receive it”?? Yeah, no. This is so unprofessional and I’m never shopping this app again. I don’t go out of my way to leave bad reviews ever, but I’m hoping someone else can learn from my mistakes. DON’T DO IT. Please find a better business to support who can deliver or at least offer a resolution to huge mistakes like this. You’ll get nothing but trouble with this app!

by Lisha2800

In the past I never had a problem ordering with this app until now. I was going to a wedding and I decided to get my ENTIRE outfit from this app since they carry my size, and like I said I’ve never had a problem in the past. My total ended up being about $90 something. Well when my parcel finally arrived I literally got 4 BRACELETS!! I immediately tried to find a number to contact them but nope!! They only have online customer service, so I start a conversation with representative and he tells me to send pictures of the box and each picture I sent was wrong and blah blah blah ughhh. Long story short he told me the right parcel was delivered and it was on time so it was nothing he could do for me….. I WILL NEVER ORDER FROM THIS SITE AGAIN!!! I absolutely love the styles on the site, but I can not take a chance with my hard earned money during these trying times. The customer needs some kind of insurance or something needs to be put in place where things like this won’t happen. Please proceed with caution you guys.

by Bdk18

I got face products that arrived smashed and spilled allover including a shirt. Such a mess. Worst is I can’t get hold of someone to talk to neither I can send an email. After million trials of trying the chat option now they loaded an email service that is making matters worse as it seems nothings can be done right! It’s frustrating and beyond annoying. App is terrible, takes forever to log in with error messages, doesn’t have a chat or contact like other companies. It’s like everything is a mission impossible.. even a hardwood to review something.. it’s a terrible experience and I am beyond disappointed. This is the least someone would need when spending a hard earned money during a hard period to have finally being able to buy something. These people need to learn from others! I can’t believe it that in 2021 there’s a company that no one can reach. Shortage of staff .. hire them.. there are many in need for jobs. If u can’t live up to the promises don’t operate. I’m sorry not at the cost of our nerves and frustration and things can be understood but not to this extend.

by Kaymoney111

I have ordered from this app for a long time. I’m 6’6, 250lbs and they have big and tall. I told my girlfriend to order everything off there for Christmas. She did and only received two things in the order. She messaged them about the missing items. They said wait 8-10 business days and they would look into it. She waited. Then emailed them again and they said wait again. Finally, she then talked to someone and they said you’ll get an email in 24 hours. Instead of resending the products she ordered they emailed back saying that never happens and that she won’t be getting any of the missing items or she will not be able to order again. Also that she will never be able to order again from them and If she sent a email to them it would be automatically deleted. Honestly I was so taken back by all of this. Thanks this app. Not only did you rip my girlfriend off, but my Christmas was a huge hassle because of you. I will never order from you again and I tell all of my friends not to order from you either.

If you want to order clothes go somewhere else these guys are an awful company.

by Ramin Spb

I ordered a down jacket for the New Year, paid for the fastest delivery. The jacket was a gift. The cost of the down jacket is $ 280, delivery was made with a delay of three days (I paid for the next day delivery), as a result, on December 31, instead of a jacket, a $ 50 hoodie comes to me, the next step is support (text in the chat), the employee says that we will fix everything, I say that money I don’t need it back, but I need my jacket. He says ok and asks to wait for updates in the account. After 30 minutes, a letter comes to my mail with information that the money has been returned to my account, since the size of this jacket is no longer in stock !!!!!! ????? I'm at a loss !!!!! after another three hours I go into the application and see that this jacket is in this size. I am writing in support again and what do you think, they say buy again !!! (for your information, the money has not yet returned to the account; it should take a couple of days for this). The most interesting thing is that I bought the jacket with a discount (the first purchase on ACOS) now if I place an order the jacket already costs $ 340 and I can not do anything since I have already made a purchase on ACOS !!! Very disappointed, I thought ACOS was a decent company to trust! I still can't understand why they sent me a hoodie of my size at a price 5 times lower than the money I spent !!!

by Hanko808

Pay the $20/year for 2day shipping fee or suffer the consequences of long shipping or lost items. I live in Hawaii in shipping always takes longer but I get my things here within 3 working days👍🏾

Note that their shoes/heels etc never seemed to fit right I ordered a hand full of times changing the size and I still never get a Perfect fit. Darn it!!

Jewelry is nice but you MUST check sizes.

Customer service is horrible! They really don’t give a shhh! I have been a customer for a several years now and they still haven’t offered me any valued customer discounts.

If they muck up your order the representative will flip it on you somehow. I would say they have one good representative out of three!

I have premier shipping (2-day) why in the world would I still have to choose an option of standard or two days? I talked to a representative and she slipped by saying they were unusually busy so they changed their shipping options... it’s so shady! Basically, I feel they give a “choice” knowing Premier holders would never check because they “pay” for the faster shipment. Underhanded.

As for the clothes, it’s true to size However, you must do your research by blowing up the pic to see how the material looks like and the fit on model closely. Sometimes I order stuff and 1 out of 5 times it looks horrible on me lol

I keep coming back because there aren’t many options for big girls that have good quality. Love the clothing options hate everything else!

by Tobagogurl

I loved this app ... all my clothes and shoes are from them. I even got my kids into them so the whole house style is on 10! However I had to delete ASOS and no longer be a customer due to a recent site update. I am stationed in Germany but would shop from their UK website because i prefer the UK clothes style, it comes quicker than ordering from the US but mainly because the language is in English unlike ordering from the German site. I can’t use the German website because I don’t speak or understand the language and there is no option to change the language and using Google translate is a pain. Customer service said they think the site updated and change that option I had before . It’s very unfortunate so I guess I take it as a sign to look for another store or stop shopping and save money. I wish they fix this I or change it back cause they just lost a customer ( and more fellow military customers).Well good this app

by K Lakic

What I do enjoy about the this app app is that there is so much to choose from and the items are actually really nice. They also have some pretty awesome sales and they offer Afterpay which makes it a little easier on your wallet if you can’t pay it all up front. What I dislike is the fact they don’t offer exchanges. Which is frustrating when the item you receive either shows up damaged or you got the wrong size and you go to see if you can get the right item but it’s low in stock. However you can’t get your money back until they “inspect” the item first once it’s returned. The shipping takes forever, I’m actually shocked at how long it takes to receive your items. It’s slower then the regular mail and your items are being shipped typically through FedEx. So be prepared to wait a couple weeks for your items and have multiple dates thrown your way of when it might arrive. I do think they should allow exchanges especially when you’re ordering such expensive stuff. So while this is my second time ordering through this app I might give them one more try but I am extremely hesitant.

by KayMack3098

Love the clothes that are on here and have bought a few items. My main concern is the customer service aspect. I recently bought a few items and before purchased I was told that I would receive the items on the estimated date of the 26th of July which is perfect because I need them before the 28th and once I purchased, after a few minutes it tells me that the estimated date is Monday, July 29th. I try to cancel but there was no option for me to do so even though it was in the 15 time limit you have to cancel for the two day delivery option. I attempted to try and find a help option but it was way too difficult to find one and there are no customer service lines; there is only a chat option (which takes forever for them to respond) and an email option. The representative that assisted me through email completely disregarded my message and proceeded to tell me “double check” before I purchase next time. If there is a way to have more personable customer service experiences than having to deal with bots most of the time, it would make everything much better.

by Greatly En'tertained

It’s weird, but definitely noticeable. You can scour through your filters, but sometimes you will not see something unless you go into another item and search through the “related items” field. You’ll scratch your head as to why that product you like that’s in your size NEVER showed up on the original filter when everything else is the same save for a minor difference. I get the AI is supposed to be smart, but this just feels like you miss out on gems. Like I’ll find things better doing a Google search that brings me to this app vice just going on this app initially.

And contacting customer service is a joke. Can’t do it through ASOS . You go into ASOS only to be redirected to a website that wants all the information ASOS already had. Make that make sense.

Warn people that you will charge them a foreign transaction fee. Especially since I’m ordering from the US store. I expect the cost to be what I see it to be. Not some foreign additional fee you see on your card cause this app doesn’t tell you that ANYWHERE in the small print.

by GISuser

Love ASOS overall, especially the easy and quick buying process. I’ve bought a lot since I discovered this app a few weeks ago, but I would certainly buy more if it had these features:

1. Add notifications for when a “saved” item (with a specific size), that was out of stock, becomes available again (otherwise I have to remember to go in ASOS and check my saved list)

2. Show me if a saved item (that is out of stock in the size I saved it in) has a size higher or lower available (I would definitely buy it to see if it would fit)

3. Add ability to see if an item is available in other colors!!! There is a color picker, but there is always only ONE color in the list. Yet I know that that item exists in multiple colors. Why does the color picker not work?

4. While searching, would be helpful to have an icon or similar to indicate: a) I’ve looked at this item already, and b) I’ve bought this item already to make my buying experience even more efficient.

5. Sometimes I use Saved items to check for price drops or tracking if different sizes become available, which means my Saved items list is LONG. The sort function recently added was very helpful. Give us the ability to organize/categorize our saved items — this will be a game changer.

Thank you anyway for an app that has revolutionized my shopping experience (goodbye Zara, Mango, etc...hello this app)!

by Zoey Grae

I cannot believe how horrible this app customer service has become. I love shopping this app, it's literally my favorite place to shop, but lately I've had missing packages, packages with other people's items, packages without my items, wrong sizes etc. The worst part about having so many problems with packages is that it takes days even weeks to get a hold of customer service on Twitter or Facebook. Then when they finally message you it's not a consistent conversation back and forth, you have to wait another couple days or a week for them to respond. It's absolutely draining and these issues are making me think twice about shopping with this app. Please this app improve your customer service now before you lose faithful customers and please send people the correct items. I understand that mistakes happen, but this is just ridiculous! With customer service the way that it is now I cannot recommend this app.

by XxcollinsxX

I love shopping on ASOS! To begin, I love their products and brand in general. They have a large range of sizing, including a petite section that has a wide variety of products and styles. I find this cool as it is hard to picture myself wearing some things when I know the model wearing it is nearly a foot taller than me. Also it is rare to find a store that has a petite section with common styles and variety. But ASOS in specific is super user friendly! Online shopping can be hard due to different brands sizing but their size guide is more helpful and advanced than any other website/store I’ve ever seen. You can choose your size in certain brands and it helps you figure out your right size for their products! And it works because I’ve ordered from both petites and general sizing and loved everything. Also their shipping is amazing!!! So fast and easily trackable! I had express shipping on my last order for only $7. I never use express shipping because normally its ridiculous! The only thing I would suggest to improve the store and make the experience even better is to create some kind of rewards program! Urban outfitters has a decent one and since I’m a frequent buyer from this app it would serve me well! :)

by JunGem88

I will forever be an this app customer! They are literally my go to for EVERYTHING! The compliments I receive are to die for. Literally the best online shopping experience ever. I’ve been a faithful customer for almost a decade. The quality of the products provided, the variety and the customer service provided is beyond exceptional. I was having a mental crisis preparing for my Grandmother’s funeral last December and really needed my dress to arrive within 2 days. I always apply 2 day shipping but on this particular day I failed to take into account the time/zone difference. It was a Thursday afternoon and I was hoping to receive the dress Saturday morning but because of the time of day I was told it would not arrive until Monday. 4 days? I was heartbroken. After speaking with someone via chat and being told there was nothing that could be done, I was very surprised to receive my dress the morning of (2 days later as desired). An angel provided overnight shipping and saved the day. That is the true definition of above and beyond. Thank you so much!

by ILoveMy_Jennay

I just bought my first outfit from here. I had heard about this store through other people but never committed. I love that they are US based and now that I’ve bought something I can see that they also have quality clothes.

They have a help find your size thing that you can do and it’s way better then the other ones that always ask for a brand. I don’t wear name brand things most the time so I can never finish those ones in particular. Which frustrates me more since I don’t want to have to send anything back and pay any restock fees or extra shipping fees. Best of all their size me calculator was right! I didn’t see reviews on clothes so I was a tad hesitant to buy but it all worked out. Everything fits me perfectly, they are now going to be my go to place to shop online! Thank you this app.

by Zia1234567

I LOVE this app!! I used to shop at brands like f21 and others but the quality of those clothes were always poor and they never fit me properly. However this app is just my go to for absolutely anything and everything. Their shoes, clothes, jewelry and even makeup are exceptional quality and price range is reasonable and worth it! I FINALLY found clothes that fit me well, especially because I’m an average height, skinny girl. Every single item I got from here became my favorite and I get so many compliments. Quality is just perfect. They even ship so fast! Best part, free returns and student discounts. I’ve never discovered a shop that is my one stop for all my fashion cravings. I recommended ASOS to all my friends and even my boyfriend approves of my purchases! I’m so happy! Thank you this app! Forever your customer. Please keep up the amazing quality and sizing!!

by XDavid831

Their clothes are top notch and amazing quality. I have ordered several times within the past 4 months and have not been disappointed in the quality of the shirts and the consistent discounts and sales they offer. They even got after pay offers for you to pay in increments even when spending over $100 on clothing. I haven't shopped anywhere else more than Uniqlo, this app, and Pacsun the past couple months and I have not been disappointed in the slightest by All 3. this app has been my go to though, from the 3. I’ve been obsessed with the color blocking shirts, oversized shirts, the Japanese shirts, and will be purchasing more and more as time goes on. Definitely a MUST for men. And their Jewelry!!! I have a $200 silver cuban chain and this app sells one similar for about $15-25 and its the same exact weight and shines bright just like my $200 chain. It’s incredible.

by AlLy-K

I’ve ordered from the company several times and each time there’s something shady from the conversion rates to shipping. When you contact them you get generic responses that don’t address you as an individual. I think keywords in your emails trigger topics sent to you as if you’re being responded to. I place an order and things change about my order and when I contact them they just send me a link to some associated article for me to read what happened and why they charged me conversion prices when on my app it clearly shows USD I would be careful as you may by something that says one price and then you’re charged another price. I even sent them screenshot of my order with the price I was shown and they kind of gave me a oh well response it is what it is and made no attempts to fix it or compensate the exchange. After like my 4th order I’ve realized this company just doesn’t care that much. Im sorry I’ll have to take by mushiness elsewhere

by Swizzballa123

I recently order a few items that were never delivered. I reached out to customer service to see where my order was and they kept saying that they will deliver at a certain date and time and if it doesn’t arrive, to let them know. I did let them know and when I did, they immediately refunded my order without my consent??? Why would you refund a customers order rather than send out a new order and investigate what happened to the old order. Is that not customer service??? Well I found out the truth. I called FEDEX and they said they don’t know what happened to the order. Instead of this app calling FedEx to see what happened, they instead string the customer along till they can find a fix and then when they can’t refund them. The sad thing is this was my FIRST order with them! Well they lost me as a customer. I was hoping this would work but a company with new customer support is a dead company. In retail it’s so important today to have great service.

by Jumhancok

I order off ASOS cause they have good looking clothes. When I placed my order. My package was supposed to be coming in on July 5. Somehow the delivery company they contracted with said that they delivered my package on June 30. I never got anything and I was home all day. No one rang my door, not one single knocked. So I contacted their “customer care team” through email seems like that the only way to contact them.. They kept prolonging to call me to fix the situation. They still haven’t called me and it’s been a week. They have not yet give me my refund since I asked for it. They haven’t even told me they would be investigating my order to see if the delivery had actually even been delivered. It’s like they don’t care. They want your money and everything after that your on your own. If you had no problem with your delivery you’re one of the lucky ones. God forbid something goes wrong with your order. this app customer care team won’t do ANYTHING to help you with your order.

by Csc2576

ASOS itself is really, really good. No navigational issues, everything is laid out really well, and the favorites feature is great. Great job app developers. My issue is with the company itself... Generally speaking, they have many, many average items that would look alright. But all of their really sick items are constantly out of stock. Like, constantly. I have had at least 7 items saved in my favorites that I have been checking back on for the past ~3 months. Still not in stock. And there is no timeline as to when they will be back in stock either. This is particularly true for Men’s Tall items. I have ordered from this app in the past, and my products have all been great! But if you are never in stock with your good items that customers actually want, then what’s the point. I get that you can go out of stock of certain items, but not having those items back in stock after 3+ months just seems unreasonable to me.

by Lkmm.

I’m not a person who leaves reviews often but in this case I though it’s necessary. I like ASOS, the styles and clothes seem stylish, cute and unique. I appreciate that ASOS offers diverse brands and recommends clothes based on your history and personal opinion. However, I haven’t ordered nothing because shipping is WAY too high for me, I understand this varies depending on where you live but I can’t even use valid coupons because they’re not approved in the selected delivery country I chose. I wish these valid coupons could be used internationally, in EVERY region. I personally don’t know if this could be an option I just wish somehow this could be possible:( On other note, I wish they could have a section of reviews of clients, this is EXTREMELY helpful when you’re buying anything online. Besides that I haven’t experienced any crashes or further glitches with ASOS .

by D. Hill

While the this app brand represents cheaper more disposable and trendier fashion, ASOS itself goes above and beyond in tailoring the merchandise to users interests. This is one of the most detailed oriented fashion brand applications I have even seen. Not only does it cover the basics such as the product description and a gallery of images for each selected item but short videos of the model wearing the item are provided as well as a description of the model’s physical dimensions giving shoppers an even better idea of how the product might fit them. ASOS also employs a very detailed filter covering price, category and even if an item is eco conscious. Navigation within ASOS is made easy as ASOS never feels too cluttered or confusing in getting where you want. For those who shop the brand regularly this is a must download.

by Fitnessguru603

this app is my go to place to shop. I adore this store and ASOS is so so helpful. I used to wish it included user product reviews, but that’s changed because this app makes the return process so easy. Now, I actually enjoy ordering, trying on, and forming my own opinion about an item (without buyer’s regret.. bc I can return!). It’s easy on other sites to overly rely on user reviews.

My one thing is... please consider bringing back the brand click through functionality! What I’m talking about is:

select a product > Product Information > [text reads something like] “Blazer by this app EDITION”

^ some time ago, you used to be able to click “this app EDITION” and it would pull up all items by that brand. I LOVED that function and maybe was one of few who used it, but I would love to see it return. (Probably a lot of work for devs to re-link all that tho.)

I bring it up bc one of my favorite things about this app is all the fun brands. I read about their history and where they’re from and I just love it. I know I could go back and filter myself (and I do that) but just wanted to peep over and say I miss the function!

Love you this app thanks for the great app

by JessAriasMommy

I freaking love this app!! The selection is there, the categories are all filled to the max, functionality and movement throughout the website and app are user friendly and flawless. Shipping is fast, from the IS and 2 day shipping is available as well. They have a full range of styles, sizes, shapes and they stay update on trends for all those trendy dressers. I know there’s a lot of products and that, at times, it can be overwhelming for some. this app has awesome filters and sorter options so you can really customize your search, you know, just in case you don’t want to look at everything (trust me, find time to look through everything.) one of the best places to shop online!

by Tzipline

I’ve always been scared to venture out in clothing and always stuck to the same things but since browsing this website, I’ve found that my tastes need to be expanded and I’m excited to do so.

Thank you to the show Euphoria for driving me here after seeing Kat’s outfits and Rue’s as well! I’ve added about $6000 worth of clothes to my wishlist and I definitely plan on buying as much as I can. Most of it it somewhat affordable but even the more expensive things look worth it. I’m excited for my purchase (I also bought the two day delivery for a year for $19).
Also - they give discounts to college students but it’s only $10. Still, though - saved money is saved money no matter how much.